About the job
Join Mercier Consultancy as we provide exceptional opportunities for Finnish-speaking Customer Service Representatives in the vibrant city of Sofia, Bulgaria, including a generous relocation package. We are on the lookout for passionate and dynamic individuals who are eager to enhance our clients' experiences.
As a Customer Service Representative, your primary responsibility will be to assist our Finnish-speaking customers with their queries, ensuring each interaction is handled with professionalism and care. You will play a crucial role in upholding our dedication to outstanding customer service and overall client satisfaction.
Key Responsibilities
- Deliver top-notch customer support in both Finnish and English across various communication channels.
- Efficiently identify and resolve customer inquiries and issues.
- Accurately document all customer interactions in our CRM system.
- Work collaboratively with team members to tackle complex issues and enhance service delivery.
- Gather customer feedback to continuously improve our services.
- Stay informed about product knowledge and procedural updates.
- Engage in training and development initiatives to refine your skills and knowledge.

