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Exciting Finnish Customer Service Opportunities in Sofia, Bulgaria with Relocation Package

Mercier ConsultancySofia, Sofia City Province, Bulgaria
On-site Full-time

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Experience Level

Experience

Qualifications

Desired Qualifications Fluency in Finnish and English with excellent communication abilities. Previous experience in customer service is highly advantageous. Strong problem-solving capabilities and a customer-centric mindset. Ability to thrive in a fast-paced environment while juggling multiple tasks. Exceptional attention to detail and organizational skills. A commitment to delivering remarkable service and ensuring customer satisfaction. Familiarity with CRM systems or customer service software is a plus.

About the job

Join Mercier Consultancy as we provide exceptional opportunities for Finnish-speaking Customer Service Representatives in the vibrant city of Sofia, Bulgaria, including a generous relocation package. We are on the lookout for passionate and dynamic individuals who are eager to enhance our clients' experiences.

As a Customer Service Representative, your primary responsibility will be to assist our Finnish-speaking customers with their queries, ensuring each interaction is handled with professionalism and care. You will play a crucial role in upholding our dedication to outstanding customer service and overall client satisfaction.

Key Responsibilities

  • Deliver top-notch customer support in both Finnish and English across various communication channels.
  • Efficiently identify and resolve customer inquiries and issues.
  • Accurately document all customer interactions in our CRM system.
  • Work collaboratively with team members to tackle complex issues and enhance service delivery.
  • Gather customer feedback to continuously improve our services.
  • Stay informed about product knowledge and procedural updates.
  • Engage in training and development initiatives to refine your skills and knowledge.

About Mercier Consultancy

Mercier Consultancy is dedicated to enhancing customer experiences through exceptional service and support. Join our team and be part of a dynamic work environment in the heart of Sofia.

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