About the job
Join the vibrant team at Mercier Consultancy MD, where we are excited to present a unique opportunity for Estonian-speaking professionals to advance their careers in the beautiful city of Sofia, Bulgaria. This position not only offers you a challenging role but also includes a fully covered relocation package, giving you the chance to explore a thriving European market with a rich culture and plenty of opportunities for personal and professional growth.
Key Responsibilities
- Engage in both inbound and outbound communication with Estonian-speaking clients, ensuring top-notch customer service and support.
- Address client inquiries, troubleshoot issues, and provide effective solutions.
- Keep detailed and accurate records of client interactions and promptly update relevant databases.
- Collaborate effectively with team members and cross-functional departments to enhance customer experience and service delivery.
- Participate in ongoing training sessions to stay informed about company products, services, and policies.

