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Estonian-Speaking Customer Service Representatives in Sofia, Bulgaria - Relocation Package

Mercier ConsultancyKohtla-Järve, Ida-Viru County, Estonia
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications Fluency in Estonian and English with excellent communication abilities. Prior experience in customer service or similar roles is an advantage. Strong problem-solving skills and a customer-focused approach. Capable of thriving in a fast-paced environment while managing multiple tasks. Detail-oriented with excellent organizational skills. Genuine passion for providing outstanding customer experiences. Familiarity with CRM systems and customer support tools is a plus.

About the job

Join the dynamic team at Mercier Consultancy as we seek enthusiastic Estonian-speaking Customer Service Representatives in Sofia, Bulgaria! We offer a comprehensive relocation package to facilitate your move. If you are passionate about delivering exceptional service and enjoy helping others, this is the perfect opportunity for you.

In your role, you will serve as the initial point of contact for our Estonian-speaking clients. You will assist them with their inquiries, resolve their issues, and ensure they have a positive experience with our services. Your contributions will be vital in enhancing customer satisfaction and fostering loyalty.

Key Responsibilities

  • Deliver exceptional customer service in both Estonian and English via various communication channels.
  • Address customer inquiries, concerns, and complaints with professionalism and courtesy.
  • Accurately document customer interactions in our CRM system.
  • Work collaboratively with internal teams to resolve customer issues promptly.
  • Collect and analyze customer feedback to support service enhancements.
  • Stay updated on company products and services to provide informed assistance.
  • Engage in continuous training to improve customer service skills and product knowledge.

About Mercier Consultancy

Mercier Consultancy is committed to providing exceptional consulting services and creating a supportive work environment. We value our employees and offer opportunities for professional growth and development.

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