About the job
Join the dynamic team at Mercier Consultancy as we seek enthusiastic Estonian-speaking Customer Service Representatives in Sofia, Bulgaria! We offer a comprehensive relocation package to facilitate your move. If you are passionate about delivering exceptional service and enjoy helping others, this is the perfect opportunity for you.
In your role, you will serve as the initial point of contact for our Estonian-speaking clients. You will assist them with their inquiries, resolve their issues, and ensure they have a positive experience with our services. Your contributions will be vital in enhancing customer satisfaction and fostering loyalty.
Key Responsibilities
- Deliver exceptional customer service in both Estonian and English via various communication channels.
- Address customer inquiries, concerns, and complaints with professionalism and courtesy.
- Accurately document customer interactions in our CRM system.
- Work collaboratively with internal teams to resolve customer issues promptly.
- Collect and analyze customer feedback to support service enhancements.
- Stay updated on company products and services to provide informed assistance.
- Engage in continuous training to improve customer service skills and product knowledge.

