Escalation Engineer, Zero Trust

Airbnb, Inc. has grown from a small home-sharing idea in San Francisco to a platform connecting over 5 million hosts with more than 2 billion guests worldwide. The company’s mission centers on helping people find a place to belong, while supporting authentic connections between guests and local communities. Role overview The Trust Emerging Defense team focuses on building new products and protections to address evolving risks. This group works to ensure peace of mind for everyone using Airbnb, from guests to hosts, by strengthening the platform’s safety and privacy features. As a Software Engineer, Trust, the work directly impacts the security of global communications across phone, VoIP, SMS, in-app chat, and video conferencing. This position plays a key role in preventing fraud and safeguarding the Airbnb community. What you will do Design and develop products that protect user safety and privacy. Work with engineers, data scientists, product managers, and operations to identify opportunities and clarify requirements for fraud detection and prevention. Build, deploy, and operate machine learning models and pipelines at scale, including both batch and real-time applications. Improve risk investigation tools to support decisions that help prevent safety or property damage incidents. Collaboration and impact This role involves leading a team of engineers and collaborating across departments to launch core company initiatives. The work helps shape a secure, trustworthy communication platform for Airbnb’s global community.

Join Quizlet as a Senior Software Engineer specializing in Trust & Safety, where you will play a crucial role in enhancing the security and integrity of our platform. You will collaborate with cross-functional teams to develop robust software solutions that protect our community and ensure a safe learning environment.

Airbnb started in 2007 when two hosts welcomed three guests into their San Francisco home. Since then, the platform has grown to over 5 million hosts and more than 2 billion guests worldwide. Hosts offer unique stays and experiences that connect travelers with local communities. Trust Engineering at Airbnb Trust sits at the heart of Airbnb’s platform. The Trust Engineering team builds technology to keep the community safe and uphold high standards for hosts, guests, homes, and experiences. Their work addresses both online risks, such as account compromise, fake listings, and financial loss, and offline concerns like theft, property damage, and personal safety. The team’s responsibilities include user onboarding, screening, identity, and reputation systems. Trust Engineering leads the technical vision for these systems and integrates them throughout Airbnb’s platform. Role overview The Senior Staff Software Engineer, Trust, is a senior individual contributor role. This engineer partners with technical leaders across Airbnb to shape, plan, and deliver a broad roadmap of Trust engineering projects. The position involves extensive collaboration with teams throughout the company. While highly senior, this is still a hands-on engineering role, every Airbnb software engineer, regardless of level, contributes code and development work. What you will do Define and drive the long-term vision and strategy for the Trust Platform, setting architectural direction for core systems that support scalable, high-quality fraud detection, safety, and trust decisions across Airbnb. Work deeply within Trust Platform components, developing system and performance tools, and identifying ways to improve technical quality, operational excellence, and developer experience. Promote an AI-first engineering approach, using LLM-powered agents to generate and refine code, so you can focus on problem-solving, system design, and quality oversight. Location This position is remote and based in the United States.

Founded in 2007, Airbnb has transformed travel by connecting hosts and guests in over 190 countries. With a community of more than 5 million hosts, we facilitate unique stays and experiences, enabling guests to immerse themselves in local cultures.Join Our Trust-Focused Community:At Airbnb, trust is our top priority, and our dedicated team works tirelessly to ensure a safe and secure platform. As part of the Trust team, you will play a crucial role in safeguarding our community from fraud and ensuring the quality of our hosts, guests, and listings. This involves combating both online threats like account compromise and offline risks such as property damage and personal safety. Your work will help us build and maintain trust within our vibrant community.Make a Significant Impact:In your role within the Trust Engineering team, you will design and implement large-scale systems aimed at detecting and mitigating fraudulent activities across our platform. Collaborating closely with product, data science, and operations teams, you will develop real-time risk detection services that adapt to evolving threats, helping to make Airbnb the safest and most trusted platform in the industry.Your Daily Responsibilities:Design and operate resilient, scalable distributed systems.Enhance platform capabilities to counteract the evolving fraud landscape, collaborating with various engineering teams.Contribute vital insights to the Trust Platform's roadmap and strategic initiatives.

At Ripple, we are pioneering a future where value is transferred with the same ease as information. Our bold vision is already in motion as we provide innovative cryptocurrency solutions to financial institutions, businesses, governments, and developers. By enhancing the global financial ecosystem, we aim to create economic equity and opportunities for countless individuals worldwide. Join us in doing remarkable work, advancing your career, and collaborating with a supportive team.If you're eager to witness the impact of your work and unlock incredible career advancement, come aboard and help us create tangible value.THE WORK:At Ripple, the Identity and Trust Platform is envisioned as the cornerstone of our "One Ripple" initiative. This platform aims to address identity-related challenges across all products and acquisitions by establishing a unified system of record for customers and their identities. It will separate operational identity from outdated systems, harmonize compliance and verification contexts (such as shared Know Your Business readiness), and create a common entitlements layer for consistent product access.We seek Staff Engineers who are driven by a passion for tackling complex, foundational issues, eager to create significant impacts by addressing identity and trust obstacles in a global financial network, and motivated to design a scalable platform that will enhance the unified customer experience for all of Ripple's current and future offerings.The Identity and Trust Platform is essential for fostering customer trust and establishing a singular system of record. As the technical leader of a small yet impactful team, your responsibilities will include:Building the Foundation for 'One Ripple': Establishing the Identity Platform as the singular system of record, decoupling operational identity from outdated systems to facilitate a unified experience across all Ripple products (Payments, Custody, Stablecoins, Ripple Prime, and others).Driving Strategic Decoupling: Taking ownership of the crucial migration of core identity logic from legacy systems, eliminating years of technical debt and paving the way for their retirement.Defining the Future of Trust: Designing and implementing the shared entitlements layer and unified compliance context (e.g., shared KYB readiness) to ensure consistent and secure access to products for all customers.Scaling and Mentoring: Acting as a technical anchor, setting architectural direction, promoting engineering excellence, and mentoring engineers to cultivate a high-performing foundational platform team.

Embrace the Future of Commerce with Whatnot!At Whatnot, we are proud to be the premier live shopping platform across North America and Europe, where you can buy, sell, and discover the items you cherish. We are transforming e-commerce by integrating community, shopping, and entertainment into a unique experience tailored just for you. Operating as a remote co-located team, we thrive on innovation while being guided by our core values. With a presence in the US, UK, Germany, Ireland, and Poland, we are collectively shaping the future of online marketplaces.Our live auctions span a diverse range of products, from fashion and beauty to electronics, and collectibles like trading cards, comic books, and even live plants—ensuring there’s something for everyone.And this is just the beginning! As one of the fastest-growing marketplaces, we are on the lookout for innovative and forward-thinking problem solvers across all sectors. Check out the latest updates from Whatnot on our news and engineering blogs and join us in empowering individuals to turn their passions into thriving businesses while fostering connections through commerce. Your RoleAs a Software Engineer within the Trust and Risk, Fraud, and Integrity teams, you will play a pivotal role in developing systems designed to establish clear expectations, promote appropriate behavior, and resolve issues effectively. By merging proactive detection with transparent enforcement, you will help maintain Whatnot as a safe and reliable platform for both buyers and sellers.Key Responsibilities Include:Policy Enforcement and Dispute Resolution: Creating systems that clearly communicate behavioral expectations, identify and address policy breaches, and resolve conflicts efficiently.Reusable, High-Performance Platforms: Designing and maintaining scalable infrastructure that supports internal operations, both automated and manual actioning systems, and advanced detection capabilities.Intelligent Detection and Prevention: Utilizing machine learning, behavioral analysis, and real-time interventions to counteract evolving abuse patterns and safeguard both buyers and sellers.Continuous Improvement: Implementing feedback loops and monitoring systems as managed assets for ongoing quality assurance and enhancement of algorithms, methodologies, and operational processes.

Join suno as an Engineering Manager in our Trust & Safety team, where you will lead the development and implementation of innovative solutions to enhance user safety and trust on our platform. You will work closely with cross-functional teams to ensure the integrity of our systems and the protection of our users. Your leadership will be vital in driving engineering excellence and fostering a culture of safety and accountability.

Shape the Future of E-Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, allowing users to buy, sell, and uncover the products they adore. We are revolutionizing the e-commerce landscape by merging community, shopping, and entertainment into a unique marketplace tailored for you. Our remote co-located teams foster innovation and are deeply rooted in our core values. With operational hubs spanning the US, UK, Germany, Ireland, and Poland, we are collaboratively building the future of online marketplaces.From fashion, beauty, and electronics to collectibles such as trading cards, comic books, and live plants, our live auctions cater to a diverse audience.And this is just the beginning! As one of the fastest-growing marketplaces, we are on the lookout for visionary problem solvers in every department. Stay updated with Whatnot by exploring our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while fostering connections through commerce. Position OverviewAt Whatnot, our Trust and Risk, Fraud, and Integrity teams are dedicated to developing systems that establish clear expectations, promote positive behavior, and address challenges fairly and efficiently. By merging proactive detection with transparent enforcement, we ensure that Whatnot remains a secure and reliable environment for buyers and sellers alike.Key Focus Areas:Policy Enforcement and Dispute Resolution: Innovating systems that define behavioral expectations, identify policy breaches, and resolve conflicts efficiently.Scalable and Reusable Platforms: Creating and maintaining robust infrastructure that supports both automated and manual operational systems, enhancing detection capabilities.Advanced Detection and Prevention: Utilizing machine learning, behavioral insights, and real-time intervention strategies to combat evolving abuse patterns and safeguard our users.Continuous Improvement: Implementing feedback mechanisms and monitoring systems to ensure ongoing quality assurance and to refine our algorithms, methodologies, and operational processes.

At Gong, we're revolutionizing the way revenue teams achieve success through the power of AI. Our Gong Revenue AI Operating System integrates data, insights, and workflows into a cohesive, reliable system that collaborates with the world's top revenue teams. With the innovative Gong Revenue Graph, AI-driven intelligence, specialized agents, and trusted applications, we empower over 5,000 global companies to gain profound insights into their teams and customers, automate essential sales processes, and close more deals with greater efficiency. To learn more, visit www.gong.io.Join us at Gong, where innovation, ambition, and passion are at our core. We are at the forefront of shaping the future of revenue intelligence and are eager to welcome individuals who are excited to contribute to what lies ahead. Our team is driven to dream big, act swiftly, and support each other in our craft. At Gong, transparency and trust are fundamental to our operations, and every team member has the opportunity to make a significant impact. If you aspire to grow, challenge yourself, and engage in meaningful work, Gong is where you can achieve the pinnacle of your career.This role goes beyond traditional security responsibilities—it's an opportunity to be the cornerstone security leader for a rapidly growing AI/ML-driven SaaS platform. You will integrate security as a competitive differentiator and an engine for product innovation.

Join Cloudflare as a Systems Test Engineer specializing in our innovative Zero Trust Client solutions. In this pivotal role, you will be responsible for designing, executing, and maintaining systems tests that ensure the security and performance of our products. You will collaborate with cross-functional teams to enhance our testing frameworks and contribute to the overall reliability of Cloudflare’s services.Your expertise will play a crucial role in driving the success of our Zero Trust initiatives, where security is paramount. You will work in a hybrid environment, balancing remote work with collaborative in-office days.

Join Lyft as a Manager of Trust & Safety Policy, where you will play a crucial role in shaping and implementing policies that ensure the safety and trust of our community. Your leadership will guide strategic initiatives, engage with stakeholders, and drive data-informed decisions to foster a secure environment for our riders and drivers.

Join Condor Software as a Full-Stack Platform EngineerAt Condor, we are revolutionizing the financial infrastructure that supports clinical development. With billions invested annually in discovering and developing new therapies, we strive to connect clinical operations and finance into a cohesive system. By integrating real-time financial intelligence, we empower R&D and finance leaders with the tools they need to make informed, high-stakes decisions.We are an AI-driven, pharma-native infrastructure provider, scaling industry standards in collaboration with top-tier partners. Our platform facilitates prediction, control, and execution in the most complex R&D environments worldwide.The Importance of Your RoleHaving established ourselves as a trusted partner for enterprise teams, we are now focused on the challenging task of scaling our platform to meet increasing demands. As a rapidly growing company, backed by prominent investors like Felicis and 645 Ventures, this is a unique opportunity to contribute to the foundational infrastructure that will redefine how therapies reach patients.Your ResponsibilitiesAs a Full-Stack Platform Engineer, you will be pivotal in building and scaling the core platform that supports the financial intelligence infrastructure relied upon by leading biopharma companies. This role encompasses critical engineering tasks at the intersection of backend systems, cloud infrastructure, and intelligent automation, with a strong emphasis on reliability and scalability.Your primary focus will be on backend architecture, where you'll design and implement services that drive complex financial and operational workflows. You'll be instrumental in shaping data flow, workflow orchestration, and enabling emerging AI-driven capabilities. This role goes beyond simple integration; you'll be crafting robust primitives that support other teams as our product and customer base expand.Working as a core member of a cross-functional product team, you will closely collaborate with product managers, designers, quality engineers, and data specialists to transition features from concept to production. While backend expertise is crucial, you will also engage across the stack to ensure the platform's capabilities are effectively leveraged.

Join Our Dynamic TeamAt OpenAI, our Trust, Safety & Risk Operations teams are dedicated to protecting our innovative products, users, and the organization from various threats, including abuse, fraud, scams, and regulatory challenges. We operate at the nexus of operations, compliance, user trust, and safety, collaborating closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are secure, compliant, and reliable for a diverse, global audience.Our team supports users across ChatGPT, our API, enterprise solutions, and developer tools. We handle sensitive inbound inquiries, develop detection and enforcement systems, and scale operational workflows to address the demands of a fast-paced, high-stakes environment.Your Role and ResponsibilitiesWe are looking for seasoned analysts with expertise in one or more of the following domains:Content Integrity & Scaled Enforcement – Proactively identify, review, and respond to policy violations, harmful content, and emerging abuse trends on a large scale.Emerging Risk Operations – Detect, assess, and mitigate new and intricate safety, policy, or integrity challenges in the rapidly changing AI landscape.In this role, you will manage high-sensitivity workflows, serve as the incident manager for complex cases, and develop scalable operational systems, including tools, automation, and vendor processes that uphold user safety and trust while fulfilling our legal, ethical, and product commitments.Our work culture embraces a hybrid model of three days in the San Francisco office each week, and we provide relocation assistance for new hires.Please be advised that this role may involve exposure to sensitive content, including material that may be sexual, violent, or otherwise unsettling.Your Key Responsibilities Include:Manage and resolve high-priority cases within your area of expertise (content enforcement, fraud/scams, compliance, or emerging risks).Conduct thorough risk assessments and investigations utilizing internal tools, product signals, and external data sources.Act as the incident manager for escalated cases necessitating intricate policy, legal, or regulatory analysis.Collaborate with cross-functional teams to design and implement top-tier operational workflows, decision trees, and automation strategies.Establish feedback loops and continuous improvement initiatives to enhance operational effectiveness.

As the Trust and Safety Strategy Lead at Faire, you will play a pivotal role in shaping our approach to ensuring the security and trust within our marketplace. You will be responsible for developing and executing strategic initiatives that promote a safe environment for our users, driving policy development, and collaborating with various teams to implement safety measures and risk management protocols.This position is ideal for a strategic thinker with a strong background in trust and safety, who thrives in a fast-paced, innovative environment.

Chime is hiring a Product Manager focused on Trust & Safety in San Francisco. This role centers on protecting the platform and its users by driving initiatives that strengthen safety and reduce fraud. Role overview The Product Manager will work with teams across the company to design and launch strategies that address user safety concerns. Efforts will target the identification and prevention of fraudulent activities, ensuring that Chime remains a secure place for members. Key responsibilities Develop and implement product strategies to enhance trust and safety Collaborate with engineering, operations, and other teams to address risks and improve user security Shape product direction with a focus on maintaining a trustworthy platform Impact Your work will directly influence how Chime protects its community, helping to build a safer experience for all users.

Discord, a platform frequented by over 200 million users monthly, thrives on its vibrant gaming community, where more than 90% of users engage in gaming activities. With a staggering 1.5 billion hours spent playing diverse titles each month, Discord is pivotal in shaping the gaming landscape. Our mission is to enhance social interactions for gamers before, during, and after gameplay.We are seeking an outstanding Trust & Safety Counsel to join our dynamic legal team. This influential role offers the opportunity to contribute significantly at one of the most exciting companies in the tech industry! As our second Trust & Safety Counsel, you will be integral in supporting our Trust & Safety organization, addressing law enforcement data requests, identifying and removing harmful content and actors, and ensuring compliance with international laws and regulations.

Role overview The Senior Manager, Trust & Safety Policy at Lyft leads the team that shapes and updates policies to protect riders and drivers. This position ensures Lyft’s standards align with legal requirements and promote a secure experience on the platform. The role involves both policy development and hands-on implementation. Key responsibilities Guide a team dedicated to creating and carrying out trust and safety policies Draft and update policies that keep users safe while meeting legal and regulatory standards Collaborate with colleagues from multiple departments to design solutions that work in practice Share policy changes and decisions clearly throughout the company What Lyft looks for Ability to think strategically and solve complex problems Strong communication skills Experience working with teams across different functions Background in trust and safety, policy, or a related area is helpful Location San Francisco, CA

About CondorAt Condor, we are committed to transforming the financial infrastructure of clinical operations and finance. Every year, substantial investments are made in discovering and developing new therapies, yet the tools and data supporting these efforts often remain fragmented and disconnected. Our mission is to bridge this gap.We are pioneering a real-time intelligence layer that seamlessly integrates clinical operations, vendor activities, and financial signals. As a result, R&D and finance leaders gain unprecedented control over their organizational operations, making informed decisions with confidence.Our platform is rooted in AI-driven technology tailored for the pharmaceutical industry, built to scale with the standards established in collaboration with leading partners in the field. We empower organizations to enhance their prediction, control, and execution capabilities in the most complex R&D environments globally.The Importance of Our WorkHaving established trust among enterprise teams to manage critical operations and finance, we are now faced with the challenge of scaling our solutions. This pivotal phase is where our efforts will shape the future of clinical development.Condor is experiencing rapid growth, supported by prominent institutional investors like Felicis and 645 Ventures, and is becoming integral to the operations of Top 200 biopharma companies. This role represents a unique opportunity to contribute to the foundational infrastructure that will redefine how therapies are brought to market.Role OverviewThe Vice President of Engineering at Condor is a vital leadership position responsible for establishing the engineering operating system behind a platform that our customers will increasingly view as essential. This role transcends mere maintenance; it is about innovating and enhancing how we deliver products with agility and precision.In this position, you will collaborate closely with the CEO and other cross-functional leaders to convert company priorities into actionable plans. You will take on hands-on responsibilities typical of early-stage leadership, from resolving production issues to making architectural decisions, while also building a scalable team and processes.This is an opportunity for an engineering leader seeking genuine ownership and influence, with the chance to create a resilient engineering function during a critical juncture in our growth.Key ResponsibilitiesDevelop and Direct the Engineering Operating System: Design and implement frameworks and processes that ensure reliability and efficiency.Team Leadership: Recruit, mentor, and develop a high-performing engineering team.Cross-Functional Collaboration: Work with product management and other departments to align engineering efforts with company goals.Strategic Technical Decisions: Make informed architectural choices that support product scalability and performance.

About Our TeamAt OpenAI, our User Safety & Risk Operations team is dedicated to protecting our platform and users from various forms of abuse, fraud, and emerging threats. We operate at the crucial intersection of product risk, operational scale, and real-time safety response, supporting a diverse range of users from individuals to global enterprises, as well as advertisers and creators.The Ads Trust & Safety Operations team is committed to ensuring the safety of our users, advertisers, and creators across all monetized surfaces. As OpenAI rolls out new revenue-generating formats and partnerships, this team guarantees that these experiences are safe, compliant, of high quality, and aligned with our overarching safety standards. We work closely with Product, Engineering, Policy, and Legal teams to identify potential risks, develop and enhance enforcement systems, and ensure scalable, high-integrity operations.About the RoleWe are seeking a seasoned operator to help expand and enhance the Ads Trust & Safety Operations at OpenAI. In this pivotal role, you will oversee critical Ads T&S workstreams from inception to execution, collaborating closely with Product, Policy, Engineering, Legal, and Operations teams to design scalable enforcement processes, strengthen detection mechanisms, and ensure safe support for Ads and monetization at scale.You will navigate the intersection of strategy and execution—translating ambiguity into structured programs, identifying operational risks, and driving measurable improvements across systems and workflows.This position requires an individual who is highly operational, excels at execution, and is comfortable providing clarity in uncertain situations. You should be enthusiastic about building scalable systems and processes from the ground up and working in tandem with policy and product teams as we rapidly iterate on advertising strategies and features.Key Responsibilities:Oversee complex, high-impact Ads Trust & Safety problem areas from strategy through execution.Design and scale operational workflows for Ads Trust & Safety, encompassing enforcement models, review processes, escalation paths, and quality frameworks.Work closely with Product, Policy, and Engineering teams to translate risk and policy requirements into scalable systems, tools, and automation.Drive operational readiness for new Ads and monetization launches, features, and markets, identifying risks early and ensuring appropriate mitigations are in place.Leverage data to identify trends, gaps, and emerging risks across Ads surfaces; develop proposals for enhancements.