Entry Level Customer Service Manager | Customer Service Manager

Join our dynamic team at Prosidian Consulting as a Customer Solutions Specialist. In this critical role, you will be responsible for providing exceptional customer service and solutions to our clients. You will work closely with various teams to ensure that customer needs are met effectively and efficiently. Your expertise in customer relations will contribute to enhancing customer satisfaction and loyalty.

Join our dynamic team at Prosidian Consulting as a Customer Liaison, where you will play a crucial role in enhancing the customer experience. As a key point of contact, you will engage with clients to understand their needs, provide solutions, and ensure satisfaction. Your contributions will help shape our customer service strategies, driving excellence in service delivery.

CPI Security, a prominent leader in the security and automation solutions sector, is on the lookout for a Customer Retention Specialist to become part of our expanding team at our headquarters in Charlotte, NC! At CPI, we pride ourselves on being more than just a security company; we strive to provide unparalleled service and peace of mind to our customers. Our Customer Retention Specialists play a crucial role in delivering this assurance and comfort.Key Responsibilities:Deliver exceptional customer service focusing on resolving disputes and overcoming challenges.Enhance the CPI brand value to foster long-lasting relationships with our customers within the Security and Home Automation industry.Implement solution-oriented strategies to retain customers who are contemplating service cancellation.Lead the customer care process, including troubleshooting technical issues and addressing queries or concerns regarding our systems or services.Employ problem-solving skills to swiftly identify the root causes of customer issues, develop strategies to resolve them, and collaborate with customers to ensure their retention.Continuously improve retention rates and meet retention objectives.Approach each interaction with empathy, compassion, and professionalism to guarantee outstanding customer service.

Join our dynamic team at Prosidian Consulting as a Customer Support Clerk, where you will play a crucial role in enhancing our customer experience. This position is designed for individuals who are passionate about providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring that every client interaction is positive and productive.

As a Customer Relations Specialist at renuity, your role will be integral in enhancing our customer experience program. You will support various administrative and operational tasks, including the Better Business Bureau processes, customer feedback management, and addressing consumer affairs concerns. This position is crucial in ensuring timely and accurate responses to customer inquiries and complaints. You will collaborate closely with our legal team and different divisions to resolve customer issues efficiently. The ideal candidate will possess prior experience in customer service and dispute resolution, along with strong de-escalation skills.Key Responsibilities:Manage daily operations of the Customer Experience Program, ensuring prompt and effective issue resolution.Handle and respond to Better Business Bureau (BBB) complaints, maintaining professionalism and adhering to timelines.Coordinate with customer feedback vendors (Guild Quality and BBB) to ensure seamless operations and compliance with established processes.Act as the main point of contact for consumer affairs, collaborating with internal teams to address and resolve escalated customer issues.Analyze customer feedback channels (reviews, surveys, complaints) to identify trends and suggest process enhancements.Document customer interactions, complaint resolutions, and case outcomes accurately within our internal systems.Monitor and report on critical customer experience metrics, such as resolution times and satisfaction trends.Ensure adherence to company policies and regulatory guidelines related to consumer affairs.Provide support to cross-functional teams (Operations, Sales, Legal, Call Center, Marketing) in resolving complex customer situations.Develop and update response templates and communication standards to maintain brand consistency.

Location: 4651 South Blvd, Charlotte, NC 28217About PLS:At PLS®, we believe you deserve better! As a premier retail provider of financial services, PLS stands for People, Location, and Service. Our customers are at the forefront of our mission, and our dedicated team members consistently strive to exceed expectations. Established in 1997 by Bob and Dan Wolfberg, PLS has grown to encompass over 200 financial service centers across 12 states. We pride ourselves on offering convenient, transparent, and often more affordable financial products and services that cater to our customers' everyday needs.Position Overview:As a Customer Service Specialist (CSS), you will serve as the primary liaison between PLS and our valued customers. Your role is crucial in delivering exceptional service while also educating clients about our array of products and services. You will ensure adherence to our quality standards and compliance with all relevant policies and procedures.

Location: 4431 N Tryon St, Charlotte, NC 28213About PLS: At PLS, which stands for People – Location – Service, we are dedicated to providing exceptional financial services to our customers. Founded in 1997, PLS operates over 200 financial service centers across 12 states. Our focus is on convenience, transparency, and affordability. We pride ourselves on having a team of dedicated professionals who are committed to going above and beyond for our customers. Join us in making a difference in the lives of those we serve!Position Summary: As a Customer Service Representative (CSR), you will be the welcoming face of PLS, responsible for delivering superior customer service. You will engage with our customers, educate them on our diverse range of financial products and services, and ensure compliance with all operational standards. Your role is crucial in maintaining the quality and integrity of our services.

Join our dynamic team at Alpha Insight Inc. as a Customer Service Assistant! In this role, you will be the first point of contact for our customers, providing exceptional support and guidance. Your friendly demeanor and problem-solving skills will help ensure customer satisfaction while contributing to our company's success.Key responsibilities include answering customer inquiries, resolving issues, and maintaining accurate records of customer interactions. We are looking for someone who is passionate about delivering high-quality service and who thrives in a fast-paced environment.

This position is based at 4651 South Blvd, Charlotte, NC 28217About PLS:At PLS, we believe in putting people first. Founded in 1997, we are a prominent retail provider of financial services with over 200 locations across 12 states. Our mission is to deliver accessible and affordable financial solutions that meet the everyday needs of our customers. We pride ourselves on our exceptional team members who deliver outstanding service, making PLS a trusted partner for our customers' financial journeys.Position Overview:The Overnight Customer Service Specialist plays a crucial role as the primary contact for our customers, embodying the PLS brand. This role is essential in ensuring customer satisfaction and educating clients about our products and services. The specialist is responsible for upholding our company's quality standards and adhering to all operational policies and procedures.

Join Alpha Insight Inc. as a Customer Support Specialist, where you will be the first point of contact for our valued customers. Your role will involve assisting customers through various channels, ensuring their inquiries are resolved efficiently and effectively. We are looking for a passionate individual who thrives in a dynamic environment and is dedicated to providing outstanding service.

Join our dynamic team at PLS as a Customer Service Specialist, where you will be the face of our company, ensuring exceptional service and support to our valued customers. You will play a crucial role in educating clients about our diverse range of financial products and services, while adhering to our high standards of compliance and quality. Your efforts will help foster a welcoming environment that promotes client loyalty and satisfaction.

Join Alphabe Insight Inc. as a Customer Service Assistant and be the first point of contact for our valued clients. In this dynamic role, you will assist customers with inquiries, resolve issues, and ensure a high level of customer satisfaction. Your excellent communication skills and positive attitude will help you create a welcoming environment for clients.

Join our dynamic team at Prosidian Consulting as a Customer Service Supervisor! In this pivotal role, you will oversee our customer service operations, ensuring that our clients receive exceptional support and that our team is motivated and well-equipped to provide top-notch service. Your leadership will be key in driving customer satisfaction and operational efficiency.

Join our dynamic team as a Customer Service Representative in Charlotte, NC! This position involves making outbound calls and engaging with a diverse range of interested homeowners across the United States. You will be responsible for addressing incoming inquiries and delivering prompt, accurate, and professional responses to customer questions. Your ability to communicate effectively and maintain a positive demeanor will be essential in providing exceptional service.

Join our dynamic team as a Senior Customer Service Manager at Prosidian Consulting, located in the vibrant city of Charlotte, North Carolina. In this pivotal role, you will lead and inspire a team of customer service professionals, ensuring exceptional service delivery and customer satisfaction.In your capacity as a Senior Customer Service Manager, you will be responsible for developing strategic initiatives aimed at enhancing customer experiences, streamlining processes, and implementing best practices in customer service. Your leadership will drive team performance and foster a culture of continuous improvement.

alphabeinsightinc seeks a Customer Service Agent based in Charlotte to support customers as their first point of contact. This position centers on providing friendly, reliable assistance and ensuring each interaction leaves a positive impression. What you will do Answer customer questions by phone, email, or chat Offer information, resolve concerns, and guide customers through solutions Maintain a professional and approachable tone in every conversation Requirements Clear communication and attentive listening skills Interest in helping people and addressing their needs Dedication to creating positive experiences for customers

Domino's Pizza, Inc. seeks a Customer Service Representative in Charlotte. This role centers on making each customer’s experience smooth, whether they are placing an order or reaching out with a question. Team members in this position help set the tone for service, ensuring customers feel welcome and supported. Key responsibilities Answer incoming phone calls and accurately take customer orders Address questions and resolve any issues that come up during the ordering process Support a seamless experience for customers from start to finish What we look for Clear, friendly communication Patience and care when responding to customer inquiries Commitment to excellent service on every shift Domino's values team members who care about customer satisfaction and enjoy helping others. Those who thrive here bring a positive attitude and a genuine interest in making each interaction count.

Domino's Pizza in Charlotte is looking for a Customer Service Representative to join the team. This role centers on direct guest interactions, ensuring each customer has a positive experience from start to finish. The position involves assisting with orders, answering questions, and helping to resolve any concerns that arise during a shift. Key Responsibilities Take customer orders in person or over the phone with accuracy Respond to questions about menu options and store policies Handle customer issues thoughtfully and work to resolve them promptly What We’re Looking For A friendly, enthusiastic approach to customer interactions Willingness to learn and adapt to new tasks Genuine interest in delivering quality customer service Comfort working in a busy environment

Join Carvana, the fastest-growing used automotive retailer in U.S. history, as a Customer Service Delivery Driver. We're in search of enthusiastic Customer Advocates with a minimum of 2 years of customer-facing experience to embark on an exciting career journey.Our Customer Advocates are dedicated to delivering joy to our customers, whether it's through seamless delivery experiences or engaging with the local community. Are you ready to embrace the 'Hauler-Life' and reshape the car-buying experience?Shift Requirements: This role requires availability between 7 AM - 5 PM, 9 AM - 7 PM, or 11 AM - 9 PM, with a commitment to work 7 days a week. Days off will alternate between weekdays and weekends.Unlock Your Earning Potential!We offer a competitive starting pay of $19/hour with ample opportunities for growth based on performance. Here’s a breakdown of your pay progression:Pay Range: $19-$21 per hourStarting Pay: $19/hourAfter 3 Months: $19.50/hourAfter 6 Months: $20/hourIn your first year, you can progress from $19/hour to $21/hour through our performance-driven Careers Not Jobs program, which includes four merit opportunities annually. Eligible team members may also receive an additional $0.50 raise every 90 days.Additionally, our Market Operations may offer further performance-based incentives tailored to your location, providing even more earning potential.Benefits & Perks:We are committed to investing in your success:Competitive, Performance-Based Compensation PLUS a 401(k) plan with Carvana matching and opportunities for overtime during peak seasons.Fast Track Advancement Opportunities: High performers can achieve higher pay rates sooner based on their performance.Health & Wellness: Enjoy 100% company-paid healthcare premiums, dental and vision benefits, and a wellness program that supports your mental, physical, and financial health.Pet Care Savings Program to ensure your furry family members are well taken care of.