Enterprise Technical Support Engineer

About Thunes Thunes operates a global payment network, connecting members to real-time money movement in over 130 countries and more than 80 currencies. With direct links to more than 7 billion mobile wallets and bank accounts, Thunes supports transactions through 350+ payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, and WeChat Pay. The company’s Smart Treasury Management Platform and compliance infrastructure help deliver speed, control, visibility, protection, and cost efficiency for international payments. Thunes works with major names in the gig economy, such as Uber and Deliveroo, as well as super-apps like Grab and WeChat, MTOs, fintechs, PSPs, and banks. Headquartered in Singapore, Thunes has offices in 14 cities worldwide, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, Atlanta, San Francisco, Sao Paulo, and Shanghai. More information is available at Thunes. Role Overview: Technical Support Engineer (Singapore) The Technical Support Engineer joins the Singapore office, reporting to the Technical Support Engineer Lead. This role is part of a team dedicated to maintaining the stability, performance, and integrity of Thunes’ global payment platform. Working at Thunes means operating on an international scale and collaborating with well-known FinTech brands. The company is growing rapidly and has a direct impact on financial services in both developed and emerging markets. What You Will Do Serve as an escalation point for L1 and NOC teams, handling complex technical investigations. Resolve high-impact operational issues affecting partners and internal systems. Apply analytical reasoning and hands-on debugging to troubleshoot problems across application, infrastructure, and data layers. Work closely with Engineering, Product, and Infrastructure teams to address incidents and strengthen operational capabilities. Team and Impact The Technical Operations team ensures the reliability and performance of the platform. This position involves proactive problem solving, in-depth analysis, and collaboration across multiple technical domains. The work goes beyond reactive support and plays a key role in improving overall system operations.

About Thunes Thunes operates as the Smart Superhighway for global money transfers. Our proprietary Direct Global Network enables members to execute real-time payments across more than 130 countries and in over 80 currencies. Our network connects directly with over 7 billion mobile wallets and bank accounts worldwide through more than 350 payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay, and many others. Thunes serves a diverse range of clients, including gig economy leaders like Uber and Deliveroo, super-apps such as Grab and WeChat, as well as money transfer operators (MTOs), fintech companies, payment service providers (PSPs), and banks. Our distinctive Direct Global Network provides unmatched speed, control, visibility, security, and cost efficiency for real-time payments worldwide, enhanced by our in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure. Headquartered in Singapore, Thunes has a global presence with offices in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo, and Shanghai. For more information, visit: Thunes Website

About Thunes Thunes serves as the innovative financial infrastructure for global money transfers. Our proprietary Direct Global Network empowers businesses to execute real-time payments across over 130 countries and in more than 80 currencies. With direct connections to over 7 billion mobile wallets and bank accounts worldwide, and access to 15 billion cards through more than 320 payment methods—including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay, and many others—Thunes ensures seamless transactions for its members. Our unique network is distinguished by its global reach, cutting-edge SmartX Treasury System, and Fortress Compliance Platform, providing members unparalleled speed, control, visibility, security, and cost-effectiveness in real-time payments worldwide. Thunes collaborates with industry leaders like Uber and Deliveroo, popular super-apps such as Grab and WeChat, as well as various money transfer operators (MTOs), fintech companies, payment service providers (PSPs), and banks. Headquartered in Singapore, we have expanded our presence with offices in 14 major cities, including Abidjan, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco, and Shanghai. For more information, visit: https://www.thunes.com/

Thunes operates a proprietary global payments network, connecting members to real-time transactions in over 140 countries and 90 currencies. The company’s infrastructure supports more than 12 billion mobile wallets and bank accounts, with direct links to payment methods such as GCash, M-Pesa, and WeChat Pay. Headquartered in Singapore, Thunes maintains offices in 15 key cities worldwide. Role overview The Senior Data Protection Analyst position focuses on building and maintaining personal data protection protocols for Thunes. This role involves assessing privacy risks, supporting initiatives to protect sensitive information, and working closely with teams to promote a culture of privacy, transparency, and compliance throughout the organization. Key responsibilities Establish and enforce data protection measures to safeguard personal and sensitive data. Assess privacy risks and support ongoing compliance initiatives. Collaborate with cross-functional teams to strengthen privacy practices and awareness. Help ensure compliance with legal and regulatory data privacy standards, supporting trust with customers, partners, and employees. Reporting and location This position is based at Thunes’ Singapore headquarters. The role reports to the Group Data Protection Officer in the Legal and Compliance department. Thunes offers flexibility, with the option to work from home one day per week.

About ThunesThunes serves as the Smart Superhighway for global money movement. Our unique Direct Global Network empowers members to execute payments in real-time across over 130 countries and more than 80 currencies.This network connects directly to over 7 billion mobile wallets and bank accounts worldwide, utilizing more than 350 payment methods including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay, and more.Thunes counts among its members prominent players in the gig economy like Uber and Deliveroo, as well as super-apps such as Grab and WeChat, along with money transfer operators (MTOs), fintech companies, payment service providers (PSPs), and banks. Our commitment to offering unmatched speed, control, visibility, protection, and cost efficiencies is supported by our in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure.Headquartered in Singapore, Thunes has a global presence with offices in 12 locations including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo, and Shanghai. For further information, visit: Thunes WebsiteRole ContextThe Account Management Team for the Asia Pacific region is tasked with driving business growth from existing Thunes clients. As an intern, you will thrive in a dynamic environment that emphasizes commitment, excellence, and teamwork. This role will provide you with the chance to gain insights into the global payments market while collaborating with a diverse team to identify and implement upsell and cross-sell opportunities, ultimately aiming to achieve revenue targets in the fast-evolving international payments landscape.Key ResponsibilitiesAssist Account Managers during the proposal qualification stage by preparing pricing and coordinating with various internal stakeholders to activate identified upsell/cross-sell opportunities.Support Account Managers in addressing customer concerns by collaborating with the Member Experience, Solutions Delivery, and other support teams.Follow up on the upsell/cross-sell process, ensuring compliance and legal requirements are met.

About Thunes Thunes is revolutionizing the way money moves globally with our cutting-edge Smart Superhighway. Our proprietary Direct Global Network empowers Members to conduct real-time payments across more than 130 countries and over 80 currencies. With direct connections to over 7 billion mobile wallets and bank accounts, Thunes offers a diverse range of over 350 payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay, and many more. Our esteemed Members include major players in the gig economy, such as Uber and Deliveroo, super-apps like Grab and WeChat, as well as MTOs, fintechs, PSPs, and banks. Thunes stands out due to its global reach, innovative Smart Treasury Management Platform, and robust Fortress Compliance Infrastructure, which together ensure that our Members benefit from unparalleled speed, control, visibility, protection, and cost-efficiency in their real-time payments worldwide. Headquartered in Singapore, we have established offices in 12 key locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo, and Shanghai. For more information about our services, visit: https://www.thunes.com/ Role Overview We are seeking a passionate and driven Product Data Scientist with a robust full-stack skill set, enthusiastic about developing and enhancing predictive engines that support our rapidly growing fintech. In this role, you will bridge the gap between data science, product strategy, and business results, adopting a startup mentality while adhering to the rigorous standards of a regulated financial institution. Your responsibilities will extend beyond ensuring model accuracy; you will oversee the complete lifecycle of predictive capabilities, from defining metrics to model design, validation, and seamless production deployment and ongoing refinement. It is critical that the models you create are not only technically sound but also robust, explainable, fair, and trusted by the business. In this position, you will design and implement our primary predictive capabilities that have a direct impact on service quality, liquidity management, risk assessment, and operational decision-making. Collaborating proactively with diverse stakeholders, you will transform ambiguous business challenges into scalable data products, ensuring that predictions are actionable, measurable, and integrated into real workflows. You will define key success metrics, challenge existing assumptions, and continually enhance models based on feedback from the business and evolving market dynamics.

About ThunesThunes stands as the Smart Superhighway for global money movement. Our proprietary Direct Global Network empowers Members to execute real-time payments across more than 130 countries and over 80 currencies. Connecting directly to over 7 billion mobile wallets and bank accounts worldwide, we offer a diverse array of payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay, and many more.Our Direct Global Network sets itself apart through unparalleled global reach, a proprietary Smart Treasury Management Platform, and a robust Compliance Infrastructure, ensuring Members experience unmatched speed, control, visibility, security, and cost-efficiency in real-time payments. Our clientele includes industry leaders such as Uber, Deliveroo, and notable super-apps like Grab and WeChat, alongside MTOs, fintechs, PSPs, and banks.Headquartered in Singapore, Thunes operates from 14 locations globally, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, Atlanta, San Francisco, Sao Paulo, and Shanghai. For further details, please visit: Thunes Website.Role OverviewAs a Software Engineering Lead, reporting to the Chief Architect, you will be a key player in our Engineering team focused on Treasury Systems and core services. We seek a self-motivated and technically proficient leader who is eager to make a significant impact within the organization.The ideal candidate will blend a startup mentality with the capabilities of a market leader, ensuring optimal platform performance while facilitating scalability, delivering new features, and enhancing development automation processes. Our Engineering team is dedicated to efficiently deploying core business products. We design solutions, tools, and platforms that meet business needs, focusing on provisioning, configuration, CI/CD, monitoring, SLA, performance, and uptime. Our team is detail-oriented and collaborates closely with a diverse range of stakeholders. While we believe our chosen tech stack is optimal, we empower our engineers to architect and implement their solutions. Our core services are hosted on Amazon Web Services, utilizing a tech stack primarily consisting of PostgreSQL, Python, Golang, and AWS.Join us in an environment that fosters a culture of learning and feedback, where you will be challenged to take ownership of your code, write, test, and optimize.

KnowBe4 is a provider of Human Risk Management solutions, working with more than 70,000 organizations worldwide. Based in Singapore, the company has over 15 years of experience helping businesses protect their workforce and AI systems. Since 2016, KnowBe4 has included AI in its security offerings, aiming to set industry standards. Its HRM+ solution brings together risk intelligence, technical safeguards, and customized training to help organizations strengthen security culture and address human risk. This approach also supports defenses against deepfakes and new threats driven by AI. KnowBe4 emphasizes both cybersecurity and environmental responsibility, viewing resilience as the protection of people, data, and the planet.

About AirwallexAirwallex is a pioneering unified payments and financial platform designed for global businesses. Our innovative infrastructure and software empower over 200,000 companies worldwide—including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN—with fully integrated solutions for managing business accounts, payments, spend management, treasury services, and embedded finance on a global scale.Founded in Melbourne, our team comprises over 2,000 of the brightest minds in technology, spread across 26 offices globally. With a valuation of US$8 billion and support from top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of creating the future of global payments and financial services. If you're ready to embark on the most ambitious journey of your career, we invite you to join us.Attributes We ValueWe seek builders with a founder's mindset who are eager to create real impact, accelerate their learning journey, and embrace true ownership. You will bring strong expertise related to your role, exceptional critical thinking skills, and a passion for our mission and operating principles. We appreciate those who move swiftly with sound judgment, explore deeply with genuine curiosity, and make decisions based on first principles, striking a balance between speed and thoroughness.Collaboration and humility are key; you will transform ideas from concept to product and ensure that tasks are completed comprehensively. Leveraging AI, you will work smarter to solve problems efficiently. Here, you will tackle complex, high-visibility challenges alongside exceptional colleagues and advance your career as we shape the future of global banking. If this resonates with you, let's build what’s next together.Who We AreAirwallex is a tech-driven company redefining how businesses operate on a global scale. Our advanced financial infrastructure provides a modern technology stack that allows companies to function internationally without the burdens of the outdated global financial system.Businesses leverage Airwallex as their comprehensive global financial services platform. Whether facilitating payments from customers locally or internationally, Airwallex streamlines operations, saving companies time and resources by offering real-time, reliable, and cost-effective financial solutions. Our web and API services cater to businesses of all sizes, from startups to large enterprises.

About ChalkChalk is at the forefront of developing an innovative data platform that drives the future of machine learning applications. We dismantle the complexities, latency, and scaling limitations that have historically hindered ML capabilities. Our platform merges the performance speed of Rust with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for critical applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy capture. Recently, we secured a $50 million Series A funding, led by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as a vital technical support specialist, ensuring our customers enjoy exceptional interactions with our products. You will engage directly with clients across various sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This position provides a remarkable opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Key ResponsibilitiesDeliver front-line technical support to Chalk customers, quickly diagnosing and resolving technical challenges.Work in tandem with Engineering to escalate and effectively resolve complex issues.Cultivate deep product knowledge to empower customers to derive maximum value from Chalk.Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues.Spot opportunities to enhance product reliability, usability, and customer satisfaction.QualificationsSolid technical background with experience in technical support or software engineering.Proficient in Python and SQL.Excellent troubleshooting, problem-solving, and analytical abilities.Outstanding written and verbal communication skills.Ability to collaborate efficiently with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly advantageous.

Join Our Team at Plaud Inc.At Plaud, we are revolutionizing the way professionals engage with artificial intelligence. As the world's most trusted AI work companion, we enhance productivity and performance through our innovative note-taking solutions, proudly serving over 1,000,000 users globally since 2023.Our mission is to amplify human intelligence, crafting next-generation infrastructure and interfaces that capture, extract, and utilize insights from the spoken, heard, seen, and thought. Headquartered in San Francisco and incorporated in Delaware, Plaud is at the forefront of human-AI interaction, driven by a unique combination of hardware and software. Our commitment to data security and privacy is underscored by our compliance with ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 standards.

Technical Support EngineerPosition OverviewAt Genetec, we leverage innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This position plays a crucial role in delivering prompt and accurate technical support based on a deep technical understanding of Genetec solutions.You will be responsible for various tasks, including onsite field support, in collaboration with the internal technical support team and R&D engineers.Main Responsibilities■ Technical Support Duties· Utilize software tools to diagnose and resolve technical issues.· Provide clear and concise technical explanations to customers.· Implement problem-solving based on established processes.· Swiftly escalate significant customer issues through appropriate channels.· Collaborate with other technical support personnel and R&D engineers to resolve issues.· Build and maintain trust with new and existing customers.· Acquire and maintain extensive knowledge of Genetec solutions.· Contribute to support process improvements and software enhancements.· Assist in creating technical documentation and knowledge base articles.· Properly record customer issues in ticketing systems and CRM tools.■ Field Support Duties· Install, audit, assess, maintain, and provide technical support for Genetec systems at client sites.· Conduct Proof of Concept (PoC), onsite technical support, system deployments, onboarding, training, audits, and assessments.· Act as the technical liaison between Genetec and customers.· Organize product and feature requirements based on customer feedback and assist in development.· Provide technical consultations regarding strategic planning, best practices, upgrades, and concerns.· Offer flexible technical consulting for software implementation, integration, training, and change requests.Application Qualifications· Graduated from a technical school or possess a Bachelor's degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field.· Initial experience in similar roles (support, IT, networking, etc.).· Strong analytical and troubleshooting skills related to hardware and software.· Ability to act flexibly and proactively while managing multiple tasks and priorities.· Experience in customer relations, technical support, or project management.· Willingness to learn new technologies and grow with software evolution.· Ability to work independently while valuing teamwork.· Experience in physical security (video surveillance, access control systems).· CCNA certification is a plus.· Proficient in English communication (both verbal and written).· Must possess a valid driver's license and passport, with the ability to travel up to 35%.Technical Skills· Knowledge of Windows OS (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting skills.· Advanced understanding of networking and IP protocols.· Experience in configuring and troubleshooting network devices such as switches and routers.· Operational experience with IP-based video security systems (CCTV) or access control.· Experience using SQL databases.· Understanding of TCP/IP/UDP protocol stacks.· Knowledge of network storage (SAN, NAS, iSCSI) principles and best practices.· Basic understanding of server virtualization.Preferred Skills and Experience· Previous experience in a similar technical support role.

At Fastly, we empower individuals and organizations to forge deeper connections with their passions through our cutting-edge edge cloud platform. Our technology enables clients to swiftly, securely, and reliably craft exceptional digital experiences by processing, delivering, and safeguarding applications right at the edge of the Internet. We are designed to leverage the full potential of the modern internet, offering programmability and supporting agile software development. Our esteemed clientele includes globally recognized brands such as GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to cultivate a more reliable Internet.Network Support EngineerAs part of our esteemed Mission Control Program (MCP) within the Customer Experience organization, you will play a pivotal role in ensuring operational excellence and the success of our edge cloud platform.In the role of Network Support Engineer, you will uphold service quality by translating extensive monitoring data into actionable insights to preemptively address issues before they affect our key accounts and strategic enterprise clients. You are not just an operator; you are an advocate for problem management and continuous improvement, safeguarding the resilience of our platform for organizations within our Performance and Focus Centers. During critical platform incidents, you will act as a key supporter for these customers, collaborating with incident managers to prioritize mitigation strategies that maintain the stability of their unique traffic profiles. By working closely with various engineering teams, you will provide proactive troubleshooting, manage maintenance efforts, and lead analyses of contributing factors to effectively handle the most complex traffic scenarios.ResponsibilitiesTransform high-velocity monitoring data into actionable insights for strategic enterprise clients, utilizing the Fastly Observability platform to identify and mitigate performance trends.Lead Live Event Monitoring (LEM) initiatives during high-profile traffic events, ensuring a seamless digital experience for users.Coordinate administrative updates via fastlystatus.com to facilitate transparent communication between engineering and revenue teams.Champion strategic customers during maintenance planning to ensure timely notifications and identify necessary configuration updates prior to implementation.

Overview We are looking for enthusiastic and approachable individuals with exceptional communication abilities, a drive to learn and leverage new technologies, and a proven history of delivering outstanding customer service. In this role, you will have the chance to work within diverse and demanding IT environments, rapidly enhancing your IT expertise and communication skills. Your Role As an Onsite Technical Support Engineer, you will be responsible for onsite implementations, troubleshooting technical challenges, collaborating closely with our Support and R&D teams, and providing prompt customer feedback and solutions. You will also maintain software applications and infrastructure, among other responsibilities. Key Responsibilities: Serve as the primary point of contact for project-specific customer technical inquiries, taking ownership of issues until resolved. Ensure customer satisfaction during project support and maintenance phases. Gather information and conduct in-depth analysis, diagnosis, and troubleshooting during onsite engagements. Maintain infrastructure, which includes OS and application patching, as well as implementing minor infrastructure changes. Collaborate closely with onsite support and remote R&D resources to resolve incidents in a timely manner. Engage and communicate effectively with technical representatives from both vendors and customers. Document procedures and solutions, such as maintenance guides and troubleshooting steps. Qualifications for Success: Experience in foundational infrastructure areas, including OS, Active Directory, SQL, IIS, certificates, and particularly Microsoft SharePoint. Preference for candidates with vendor-based software delivery experience. Strong analytical and troubleshooting abilities. Highly motivated team player, capable of functioning under pressure and tight timelines, committed to the digital transformation journey. Excellent interpersonal skills, resourceful, and proactive in taking ownership of tasks. Detail-oriented and organized, with the ability to work independently.

About Thunes Thunes is revolutionizing the landscape of global money transfer with its Smart Superhighway, enabling real-time payments across more than 130 countries and 80 currencies. Our proprietary Direct Global Network connects our members to over 7 billion mobile wallets and bank accounts worldwide through an extensive range of payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay, and many more. Our esteemed members consist of industry leaders such as Uber and Deliveroo, as well as prominent super-apps like Grab and WeChat, along with various MTOs, fintechs, PSPs, and banks. What sets Thunes apart is our unmatched global reach, combined with our in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring our members enjoy unparalleled speed, control, visibility, security, and cost efficiency when facilitating real-time payments globally. Headquartered in Singapore, Thunes boasts a robust presence with offices in 12 major cities, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo, and Shanghai. For more information, please visit: Thunes Website Role Context As we expand our global network, maintaining the quality, reliability, and performance of our payout partners is crucial for safeguarding revenue and customer trust. We are seeking a Partner Quality & Optimization Lead to spearhead our global initiatives aimed at enhancing the operational performance of our payout ecosystem. This pivotal role resides within the Member Experience (MX) organization and leads a distributed team across Barcelona, Manila, and Singapore. The team is dedicated to identifying systemic issues, enhancing partner performance, and driving operational and technical enhancements to fortify the reliability of our global payment network. This is a high-impact team leadership position designed for someone who thrives on addressing complex operational challenges, collaborating across teams and partners on a global scale, and driving tangible improvements in customer experience and business performance.

Role Overview Thunes is hiring a Head of Product for the Core & Growth divisions in Singapore. This leader will shape product direction, set strategy, and guide development across key offerings. The role combines vision with practical execution, requiring both big-picture thinking and hands-on involvement. What You Will Do Define and drive product strategy for Core & Growth divisions Lead product development and execution, from concept through launch Work closely with cross-functional teams to deliver and improve products Ensure product initiatives align with market needs and company goals Champion innovation across the product suite Location Based in Central Singapore.

About Thunes Thunes is revolutionizing global money movement with its state-of-the-art Direct Global Network, enabling real-time payments across over 130 countries and more than 80 currencies. Our platform connects directly with over 7 billion mobile wallets and bank accounts worldwide, utilizing over 350 payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay, and many others. Thunes serves a diverse array of members, from leading gig economy players like Uber and Deliveroo to super-apps such as Grab and WeChat, as well as MTOs, fintech firms, PSPs, and banks. Our unique offering is characterized by an extensive global reach, an in-house Smart Treasury Management Platform, and a robust Fortress Compliance Infrastructure. This ensures our network members benefit from unmatched speed, control, visibility, security, and cost efficiency when executing real-time payments globally. Headquartered in Singapore, Thunes has a presence in 12 locations including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo, and Shanghai. For further details, visit Thunes' official website. Role Context As Thunes continues to experience significant growth, the ability to onboard new customers while maintaining and supporting existing ones is critical, especially as transaction volumes increase. The Customer Experience Operations Improvement Specialist is vital in safeguarding customer trust and revenue by enhancing the quality and reliability of our payout ecosystem. This position, situated within the QCC team, emphasizes the identification of issues, swift resolution, and the implementation of sustainable operational improvements. Success in this role hinges on strong analytical skills, a proactive mindset, and collaborative efforts both internally and with external partners to enhance the end-to-end customer experience. Key Responsibilities Proactively identify, analyze, and resolve quality and operational issues impacting payout partners, minimizing customer disruptions. Conduct deep data analysis to uncover the root causes of failures swiftly and accurately. Collaborate directly with payout partners and internal teams to implement enhancements and ensure a seamless customer experience.

Product Director – Business PaymentsLocation: Singapore or BarcelonaAbout ThunesThunes operates as the Smart Superhighway for global money transfers. Our proprietary Direct Global Network empowers members to conduct real-time payments across over 130 countries and in more than 80 currencies.With direct connections to more than 7 billion mobile wallets and bank accounts, alongside access to 15 billion cards through over 320 payment methods like GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, and WeChat Pay, Thunes stands at the forefront of financial technology.Our unique Direct Global Network is distinguished by its extensive reach, in-house SmartX Treasury System, and Fortress Compliance Platform, ensuring our network members benefit from unparalleled speed, control, visibility, security, and cost efficiency in their global payment processes.Our network includes leading players in the gig economy such as Uber and Deliveroo, as well as super-apps like Grab and WeChat, money transfer operators, fintech firms, payment service providers, and banks.Thunes is headquartered in Singapore and operates in 14 locations worldwide, including Abidjan, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco, and Shanghai.For more information, visit: https://www.thunes.com/About the RoleWe are on the lookout for a Product Director – Business Payments who will drive the product vision, strategy, and execution for our global cross-border business payment solutions.This role is characterized as a senior individual contributor position with one direct report, focused on establishing the roadmap, enhancing core capabilities, and delivering impactful solutions to facilitate seamless and scalable business payments. You will collaborate closely with network, treasury, operations, and commercial teams, in addition to external partners, to tackle intricate cross-border payment challenges faced by corporate clients.The ideal candidate will possess a blend of strategic foresight, robust execution abilities, and extensive domain knowledge in business payments.Key ResponsibilitiesProduct Strategy & RoadmapDefine and lead the global business payments product roadmap, ensuring alignment with corporate strategy and market demands.Identify and prioritize key product features and enhancements based on customer feedback and industry trends.

About Plaud Inc.Plaud is on a mission to revolutionize the professional landscape with the world’s most reliable AI work companion, designed to enhance productivity through innovative note-taking solutions. Trusted by over 1.5 million users globally since our inception in 2023, we strive to amplify human intelligence by developing cutting-edge infrastructure that captures, extracts, and utilizes insights from human interactions.Based in San Francisco and incorporated in Delaware, Plaud is at the forefront of the human-AI intelligence revolution, merging software and hardware to create seamless user experiences. We uphold the highest standards of data security and privacy, with certifications including ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance.For more insights about our journey and innovations, visit https://www.plaud.ai and connect with us on Instagram, X, Facebook, LinkedIn, and YouTube.Why You Should Join Our TeamAt Plaud, we are shaping the future of human-AI interaction. As a rapidly growing, profitable startup with an impressive $250 million revenue run rate achieved within just three years, we offer an exciting opportunity to be part of a transformative journey.Help define the future of human-AI collaboration.Gain hands-on experience with groundbreaking AI tools and actively contribute to our global expansion efforts.Collaborate with a team of passionate individuals who prioritize innovation, teamwork, and customer satisfaction.Advance your career in an environment that fosters continuous learning and development.