Enterprise Technical Support Engineer

Teamwork makes the stream work. Roku is revolutionizing the way the world experiences televisionAs the leading TV streaming platform in the U.S., Canada, and Mexico, Roku aims to power every television globally. We pioneered streaming to the TV and are committed to being the platform that unites the entire TV ecosystem. We connect viewers to their favorite content, empower content creators to grow their audiences, and provide advertisers with innovative tools to engage effectively.From day one at Roku, your contributions will be valued. Join us in our fast-paced public company environment, where every team member plays a crucial role. This opportunity allows you to make a difference for millions of TV streamers worldwide while gaining invaluable experience in various fields. About the TeamOur IT team consists of 18 talented technicians located globally, all dedicated to excellence, innovation, and collaborative problem-solving. We operate cohesively across time zones, ensuring we provide continuous support. Each member contributes unique regional insights and technical skills, enhancing our problem-solving capabilities across a range of IT services, from infrastructure management to cloud solutions.About the RoleWe are seeking a Senior Technical Support Engineer to deliver enterprise-level support to our internal teams. In this position, you will diagnose and resolve software, hardware, and network issues across multiple platforms. You will perform root-cause analysis and guide employees through the resolution process, triage incoming requests, maintain service level agreements (SLAs), and escalate complex incidents to engineering while ensuring clear and timely communication. Your responsibilities will include documenting solutions, creating knowledge base articles, and recommending process improvements to minimize recurring issues. Participation in on-call rotations, monitoring system health, and proactively addressing issues are also key aspects of this role. Strong problem-solving abilities, empathy for stakeholders, and familiarity with ticketing systems, remote support tools, and enterprise applications are essential.For Massachusetts Only - The estimated annual salary for this position is between $89,000 - $99,000.

ABOUT TALON.ONE:Talon.One offers the most advanced incentives engine, seamlessly integrating loyalty, promotions, and gamification into one comprehensive platform. With robust enterprise-level security and scalability, Talon.One grants organizations the ability to create personalized, profitable promotions and loyalty programs utilizing any data.Currently, over 250 of the world's most cherished brands, including Adidas, Sephora, and Carlsberg, leverage Talon.One to enhance customer engagement and foster enduring loyalty.ABOUT THE ROLE:We invite you to join Talon.One as an Enterprise Technical Account Manager, playing a pivotal role in ensuring the success of our API-first promotion engine for enterprise clients across the flourishing Americas region. You will take charge of the technical integration process, guaranteeing our platform integrates flawlessly within each client’s ecosystem. Acting as the technical lead for your portfolio, you will proactively monitor API usage, troubleshoot recurring issues, and manage escalations in close coordination with our Engineering and Customer Success teams.Your responsibilities will include designing onboarding processes, managing client expectations, and consistently delivering value that enhances retention, growth, and satisfaction. In this strategic position, you will also seek out new technology partnerships and integration opportunities that broaden our ecosystem and unlock additional value for our customers.ABOUT THE TEAM:Our global team of over 15 Technical Account Managers spans across EMEA, the US, and APAC. We are committed to ensuring a seamless client onboarding experience and flawless integration while adeptly managing the dynamic requests of our clients on a daily basis. Collaborating closely with our Customer Success Managers and development teams, we serve as consultants for all parties involved in the client onboarding journey. Ultimately, managing expectations regarding the integration of our platform is where we create value for both our clients and Talon.One.Our team's success is defined by our dedication to mutual support and our focus on solving complex problems. These attributes are essential in prospective team members as we continue to build on our strengths.The estimated total compensation for this role is $115,500, though actual compensation may vary based on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.

Join our dynamic team at Mangroup Inc. as an Associate Support Engineer, where you will play a crucial role in providing exceptional technical support to our clients. You will collaborate with experienced engineers, troubleshoot issues, and help enhance our customer service offerings. This is an excellent opportunity for recent graduates or individuals looking to start their career in technical support.

Join Postman as an Enterprise Solutions Engineer and become an integral part of our dynamic team. As a leader in API development, we empower organizations to create and manage APIs effectively. In this role, you will engage with enterprise clients, addressing their unique challenges and providing tailored solutions that enhance their development processes.

Role overview The Enterprise Solutions Engineer at coderabbit in Boston, MA partners with clients and internal teams to create tailored enterprise solutions. This role centers on understanding each client’s requirements and delivering technical answers that address those needs. What you will do Collaborate with cross-functional teams to develop and deliver solutions for enterprise clients Use technical expertise to address client challenges and help achieve project objectives Explain complex technical concepts in ways that are clear and actionable for both clients and colleagues Foster and maintain strong client relationships to encourage ongoing success Requirements Background in designing and implementing enterprise solutions Solid technical foundation and strong problem-solving abilities Clear communicator, able to share technical ideas with technical and non-technical audiences Collaborative mindset for working with both teams and clients

Join Klaviyo as a Senior Solutions Engineer focused on Mid-Enterprise clients. In this pivotal role, you will leverage your technical expertise and consultative approach to drive innovative solutions that empower businesses to achieve their marketing goals. Collaborate closely with sales teams to understand client needs, design tailored solutions, and deliver exceptional results.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their systems run smoothly and efficiently. Your expertise will help troubleshoot and resolve hardware and software issues, while assisting users with their technical needs.

Join our team at Artech Information Systems LLC as a Deskside Support Technician in Boston! In this dynamic role, you will be the first point of contact for IT support, assisting users with hardware and software issues, and ensuring a smooth technological experience.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

We are seeking a Technical Writer/Editor to join our team at Prosidian Consulting. In this role, you will be responsible for creating and editing high-quality documentation that effectively communicates complex technical information to a variety of audiences. You will collaborate closely with subject matter experts to ensure accuracy and clarity in all written materials.Your expertise will contribute to the development of user manuals, technical guides, and other documentation. If you have a passion for translating technical concepts into clear, concise content, we want to hear from you!

Senior Veritas Enterprise Vault EngineerEmployment Type: Full-Time, Executive-LevelDepartment: LegalCGS is on the lookout for a skilled and motivated Senior Veritas Enterprise Vault Engineer to become an integral part of our dynamic team. In this role, you will be instrumental in supporting various legal accounts and contributing to the overall enhancement of our company's portfolio.At CGS, we unite talented, creative individuals to tackle some of the most pressing challenges faced by the government using innovative technology. We value collaboration, forward-thinking, and a commitment to government innovation. Our goal is to create an environment that not only supports our employees but also fosters their professional development through numerous learning opportunities.Key Responsibilities:As a Senior Veritas Enterprise Vault Engineer, you will be responsible for:Participating in technical meetings and teleconferences to provide insights and support program objectives.Executing configurations, maintenance, monitoring, and troubleshooting using current engineering documentation.Documenting configuration change requests through the established change control board.Managing storage requests, migrations, and decommissioning tasks.Monitoring failed system components and coordinating logistics and vendor support as necessary.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this critical role, you will provide exceptional technical assistance and support for computer systems, hardware, and software. Your expertise will ensure that end-users can efficiently utilize their workstations, enabling them to perform at their best.Key responsibilities include troubleshooting and resolving technical issues, performing installations and upgrades, and ensuring optimal functionality of desktop environments. Your strong communication skills and ability to work collaboratively will be essential in delivering top-notch support to our users.

Procom Services is looking for a dedicated Desktop Services Engineer to join our team in Boston, MA, for an exciting contract opportunity. In this role, you will provide expert technical assistance to both internal and external customers facing hardware and software issues related to desktops, laptops, and peripherals. You will also resolve local area networking challenges to maintain seamless connectivity to the Corporate network, collaborating with our Infrastructure and Messaging teams as needed to address incidents promptly.Your responsibilities will include offering Level-2 technical support for various devices, which involves:Diagnosing and resolving hardware issues through coordination with OEM vendors.Managing the return process for warranted parts and systems.Packaging and shipping replacement parts to customers efficiently.Maintaining standard software configurations and troubleshooting any issues with software images, applications, and drivers.Potentially contributing to the development of IT and infrastructure projects.Installing, supporting, and troubleshooting approved desktop software.Executing planned maintenance, moves, additions, and changes as necessary.Providing support to employees experiencing technical difficulties with desktops, laptops, PDAs, or network services, whether in-person or remotely via VPN.Ensuring timely problem resolution or escalation to appropriate technical staff.Applying sound judgment within defined procedures to determine the best course of action.Creating and maintaining images for standard systems.Recommending hardware and software solutions, including upgrades and new acquisitions.Demonstrating excellent judgment in selecting methods and techniques for problem-solving.Functioning independently with minimal supervision.Furthermore, you may be required to be on call after hours. Effective communication with various customers and colleagues is essential, which includes:Consulting with the Service Desk regarding support inquiries.Translating technical information for both technical and non-technical personnel.Providing case status updates to management and stakeholders.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will provide exceptional technical support to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of desktop environments. Your expertise will help maintain our high standards of customer satisfaction and operational efficiency.

At WHOOP, we are dedicated to enhancing human performance and extending healthspans. Our innovative enterprise platform empowers organizations in athletics, business, healthcare, and public service to gain deeper insights into the health and performance of their teams.As WHOOP Enterprise embarks on an exciting new phase of growth and reinvestment, we are seeking a passionate Senior Software Engineer to play a vital role in transforming our Enterprise platform. You will be responsible for developing core systems, influencing technical direction, and establishing a robust foundation for a scalable enterprise product.This position offers significant ownership and autonomy, allowing you to thrive in a product-ambiguous environment. You will help define excellence in our offerings and work closely with design, stakeholders, and leadership as we propel the platform forward.

CyberArk Software Inc. seeks a Technical Escalation Engineer to join the pCloud support team in Boston. This position centers on resolving advanced technical issues and ensuring high-quality support for clients who depend on the pCloud product. Role overview The Technical Escalation Engineer works as part of the technical support group, handling complex troubleshooting requests. Collaboration with both customers and internal teams is a key part of the job, especially when addressing challenging technical problems. What you will do Troubleshoot and resolve advanced technical issues related to pCloud Provide reliable support to clients and maintain strong communication throughout the process Work closely with other team members and departments to deliver effective solutions

Flywire seeks a Software Support Specialist I based in Boston. This position centers on assisting clients with Flywire’s software, ensuring they can use its features effectively. Role overview The Software Support Specialist I works directly with customers, responding to questions and providing guidance on the company’s products. When technical issues arise, the specialist troubleshoots and resolves problems to support a smooth client experience. Key responsibilities Assist clients in using Flywire software efficiently Address customer questions and concerns Troubleshoot technical issues and resolve problems Location This role is based in Boston.

Join our dynamic team as a Senior Staff Engineer specializing as a Salesforce Technical Lead. In this pivotal role, you will spearhead innovative Salesforce solutions, guiding projects from conception through implementation. Your expertise will drive technical excellence and enhance our product offerings, ensuring a seamless user experience for our clients.

The Aviation Engineering Technical Practice Leader for the Americas will report to the Americas Aviation Lead and play a pivotal role in driving the growth of our aviation engineering practice. This position is ideal for individuals who are highly motivated to lead and enhance a thriving engineering practice, possessing robust connections within the commercial airport sector. The role provides an excellent opportunity for development and collaboration with clients, federal, state, and municipal officials, industry associations, and technical leaders in a dynamic environment characterized by support and flexibility. The leader will work closely with the Global Aviation team and the transportation leadership across the US East and US West Regions.Given the nature of this position, the role offers flexible working arrangements, including remote/virtual options, with travel as required.Core ResponsibilitiesPractice Growth and SalesContribute to the growth, strategy, and sales of AECOM’s services in the Aviation sector, particularly by collaborating with Regional Aviation Market Sector Leads, the Global Aviation team, and Regional Aviation Division Managers. Collaborate with other business lines and market sector leaders to ensure strategic business growth and support aviation capture managers in securing and delivering significant engineering projects.Build and maintain strong relationships with clients, teaming partners, industry groups, and stakeholders in the aviation sector, acting as an ambassador for AECOM. Utilize technical expertise to aid in the creation of capture plans that align with business development strategies and technical capabilities.Additional Responsibilities Include:Engagement in national collaboration with Aviation Planning, B+P, Construction Management, and across various business lines for aviation civil engineering services.Development and implementation of national strategies for aviation civil engineering projects that are consistent with organizational goals, industry trends, and regulatory frameworks.Structuring technical delivery teams with the necessary skills for effective project execution.Identification and recruitment of key industry talent based on market strategies.Enhancement of existing strategies to promote organizational growth across the Americas aviation market.Advising leadership on resource capabilities that facilitate market growth and geographic expansion.Identifying resource gaps that may impede growth.