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Enterprise Technical Account Manager - Americas

Talon.OneBoston, New York, Denver
On-site Full-time $115.5K/yr - $115.5K/yr

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Experience Level

Experience

Qualifications

To excel in this role, the ideal candidate should have: Experience in technical account management or a similar role. A strong understanding of API integrations and technical troubleshooting. Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams. Strong analytical skills to monitor and evaluate API usage and performance. A proactive approach to problem-solving and the ability to manage multiple client needs simultaneously. A degree in a relevant field or equivalent practical experience.

About the job

ABOUT TALON. ONE:

Talon. One offers the most advanced incentives engine, seamlessly integrating loyalty, promotions, and gamification into one comprehensive platform. With robust enterprise-level security and scalability, Talon. One grants organizations the ability to create personalized, profitable promotions and loyalty programs utilizing any data.

Currently, over 250 of the world's most cherished brands, including Adidas, Sephora, and Carlsberg, leverage Talon. One to enhance customer engagement and foster enduring loyalty.

ABOUT THE ROLE:

We invite you to join Talon. One as an Enterprise Technical Account Manager, playing a pivotal role in ensuring the success of our API-first promotion engine for enterprise clients across the flourishing Americas region. You will take charge of the technical integration process, guaranteeing our platform integrates flawlessly within each client’s ecosystem. Acting as the technical lead for your portfolio, you will proactively monitor API usage, troubleshoot recurring issues, and manage escalations in close coordination with our Engineering and Customer Success teams.

Your responsibilities will include designing onboarding processes, managing client expectations, and consistently delivering value that enhances retention, growth, and satisfaction. In this strategic position, you will also seek out new technology partnerships and integration opportunities that broaden our ecosystem and unlock additional value for our customers.

ABOUT THE TEAM:

Our global team of over 15 Technical Account Managers spans across EMEA, the US, and APAC. We are committed to ensuring a seamless client onboarding experience and flawless integration while adeptly managing the dynamic requests of our clients on a daily basis. Collaborating closely with our Customer Success Managers and development teams, we serve as consultants for all parties involved in the client onboarding journey. Ultimately, managing expectations regarding the integration of our platform is where we create value for both our clients and Talon. One.

Our team's success is defined by our dedication to mutual support and our focus on solving complex problems. These attributes are essential in prospective team members as we continue to build on our strengths.

The estimated total compensation for this role is $115,500, though actual compensation may vary based on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.

About Talon.One

Talon. One is a leading provider of incentives technology, enabling businesses to create tailored promotions and loyalty programs. With a focus on scalability and security, our platform supports some of the most recognized brands in the world.

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