About the job
Join our dedicated enterprise support team at Meter, where you will tackle the most complex networks we serve. Here, challenges are not confined to a single location; they encompass multiple sites, systems, and partners. Your role will be pivotal in ensuring that these networks function seamlessly, not as disjointed elements.
You will not merely wait for problems to be defined; you will proactively engage, drive resolutions from start to finish, and provide an experience that allows our customers to concentrate on their business rather than their network. If you excel in managing complexity, value accountability, and aspire to redefine enterprise networking support at scale, our team is the perfect fit for you.
This role is vital to Meter's success
Our enterprise clients rely on their networks for essential operations. When issues arise, swift, clear, and technically informed responses are crucial. We are seeking to fill this role now due to the increasing complexity, impact, and urgency of enterprise cases.
This position will shape Meter’s future by empowering our top engineers to take ownership of the most challenging problems and bridging the gap between exceptional troubleshooting and enterprise-level support. Uniquely, this role expects a strong sense of ownership.
Your impact will include
Taking charge of high-stakes enterprise support cases from initial assessment to resolution.
Diagnosing intricate issues across wired and wireless infrastructures, WAN security, and client environments at scale.
Propelling issues forward when progress stalls due to lack of context, unclear responsibilities, or external dependencies.
Effectively escalating matters to Engineering, Operations, ISPs, and vendors with precise technical details.
Documenting recurring failure modes and contributing to enhanced runbooks, support standards, and improvements to Meter products.
Resolving challenges that span multiple sites, systems, and teams under operational pressures.
We seek candidates with
A solid foundation in networking principles and experience in supporting complex or multi-site environments.
A strong sense of ownership and determination when facing ambiguous or sluggish issues.
The ability to communicate effectively under pressure to both technical and non-technical stakeholders.

