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Enterprise Solutions Engineer

LoopChicago, San Francisco, New York City
On-site Full-time

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Experience Level

Experience

Qualifications

To be successful in this role, candidates should have: Strong analytical and problem-solving skills. Experience in technical sales or solutions engineering. Familiarity with supply chain processes and software is a plus. Excellent communication and interpersonal skills. A Bachelor’s degree in a relevant field is preferred.

About the job

About Loop

Loop is committed to unlocking profits trapped in the supply chain while reducing costs for consumers. Inefficient workflows and bad data create friction that hampers working capital and increases expenses for all stakeholders in the supply chain.

Our cutting-edge audit and payment platform utilizes domain-driven AI to simplify the complexities associated with supply chain data and documentation. By enhancing visibility into transportation expenditures, we empower companies to manage costs and boost profitability. This is why renowned industry leaders such as J. P. Morgan Chase, ABB, Tyson Foods, and Estée Lauder partner with Loop.

Our investors include J. P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and numerous industry-leading angel investors. Our team boasts expertise from esteemed organizations like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry stalwarts like C. H. Robinson.

About the Role

We are seeking an Enterprise Solutions Engineer to work collaboratively with Sales, Engineering, and Customer Success teams to ensure a smooth technical closing and implementation process for clients. This position involves designing and configuring complex workflows, serving as a primary contact for client implementations, orchestrating data integration, and bridging processes between the client's systems and Loop's proprietary platform. The Solutions Engineer collaborates with operations and sales teams to ensure that proposed deals include technical solutions that accurately meet client requirements and have the backing of key technical decision-makers. You will provide onsite and virtual support for client implementations, delivering technical expertise as an extension of the Sales and Customer Success teams.

Key Responsibilities

  • Facilitate project management for solution scoping and implementations, including but not limited to:
    • Leading kick-off calls: remote (sometimes onsite) sessions to introduce the Loop solution.
    • Coordinating integration solutions with internal stakeholders across a variety of commercial and legacy client systems.
    • Overseeing integrations between Loop and the client's external software systems (TMS/ERP) with guidance from the Integrations Engineer, including schema mapping.
    • Conducting tailored product demonstrations for prospective clients, acting as the product expert in pre-sales discussions.
    • Defining use cases aligned with Loop’s product and roadmap.
    • Collaborating with sales and operations teams to inform the cost structure for client proposals.

About Loop

Loop is a forward-thinking company dedicated to enhancing supply chain efficiency through innovative technology and expert solutions. By leveraging advanced AI and deep industry knowledge, Loop helps clients unlock hidden profits and streamline operations.

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