About the job
About Assembled
At Assembled, we believe that exceptional customer support is achieved through a perfect synergy between human agents and artificial intelligence. As the only integrated platform capable of scaling this collaboration, we empower companies like Canva, Etsy, and Robinhood to unify their entire support operations—combining in-house agents, BPOs, and AI—into a single cohesive system. Our AI Agents handle cases from start to finish, while our AI Copilot offers crucial assistance to agents and AI-driven workforce management optimizes both human and AI resources. With backing from $70 million from NEA, Emergence Capital, and Stripe, we are committed to creating a platform that truly enhances human-AI teamwork.
The Role
We are seeking a dedicated Enterprise Deployment Strategist to spearhead the technical deployment process and cultivate customer relationships during the onboarding phase for our mid-market and enterprise clients. As a vital member of our Solutions Team, you will play a key role in shaping our deployment methodologies as we grow. From managing customer projects to executing technical setups, your efforts will drive revenue conversion, retention, and overall customer satisfaction. Your engagements with customers will provide valuable insights that will help us define deployment best practices, enhance our product offerings, and refine our operational processes as we scale.
Responsibilities
- Build and maintain strong customer relationships while guiding technical deployment projects across various customer segments, focusing on mid-market and enterprise.
- Explore and document the functionality of our product across all areas, including our web application and API, to enhance your product knowledge and assist both customers and internal teams.
- Develop and refine best practices for deployment based on your comprehensive product expertise.
- Enhance internal processes and improve the overall customer experience during the deployment phase.
- Collaborate cross-functionally with Sales, Customer Success, Product, and Engineering teams to ensure successful customer launches.
- Act as a liaison between our customers and the product organization to influence the product roadmap.
- Establish and promote effective customer engagement strategies to maximize customer value.
About You
- 6+ years of experience in technical deployment or related fields.
- Proven track record of managing customer relationships effectively.
- Strong technical acumen and understanding of SaaS products.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment.
- Demonstrated problem-solving skills and a proactive approach to challenges.

