Enterprise Customer Success Manager

BrightEdge is seeking a dedicated Customer Success Manager specializing in Search Marketing Analytics. In this pivotal role, you will be responsible for ensuring our clients achieve maximum value from our marketing analytics solutions. You will work closely with clients to understand their business objectives, provide strategic insights, and deliver tailored solutions that enhance their search marketing efforts.Your expertise in analytics and customer relationship management will empower our clients to optimize their digital strategies, driving growth and success. Join us to make a significant impact in the world of digital marketing analytics!

Join Sitemate as a Mid-Market Customer Success Manager and play a pivotal role in fostering customer satisfaction and loyalty. You will work closely with our mid-market clients, ensuring they derive maximum value from our products and services. Your expertise will guide customers through onboarding, training, and support, ultimately driving their success and enhancing their experience with Sitemate.

Join Harvey as a Mid-Market Customer Success Manager for the EMEA region and be a pivotal part of our dynamic team. In this role, you will be responsible for ensuring the success and satisfaction of our mid-market clients. You'll leverage your expertise to build strong relationships, drive product adoption, and deliver exceptional service.

Join Pipedrive as a Search Engine Marketing (SEM) Manager and lead our digital marketing initiatives to enhance our online presence and drive conversions. In this role, you will be responsible for developing and executing effective SEM strategies, managing campaigns across various platforms, and analyzing performance metrics to optimize results. Your expertise will help us reach new heights in our marketing endeavors.

About MixpanelMixpanel is an innovative event analytics platform designed for builders who require immediate insights from their data—no SQL expertise needed. By enabling everyone in the organization to visualize and learn from the effects of their contributions on product, marketing, and company revenue metrics, we empower teams to make informed decisions.With over 9,000 paying clients, including renowned companies like Netflix, Pinterest, Sweetgreen, and Samsara, Mixpanel helps organizations understand their customers and track progress effectively. We are dedicated to offering the most comprehensive and trustworthy analytics platform that is accessible and relied upon by all.About the Customer Success TeamThe Customer Success & Solutions Engineering teams at Mixpanel are dedicated analytics consultants who integrate with our enterprise clients to achieve their business objectives. We engage with prospects and clients across the customer journey to comprehend what adds value, acting as the technical partner to our Sales team to fulfill that value. You will collaborate closely with Account Executives, Account Managers, Product, Engineering, and Support teams to successfully implement self-serve analytics in our customers' organizations, manage change effectively, and execute technical projects and services that enhance customer satisfaction and drive ROI on their Mixpanel investment.About the RoleAs a Customer Success Architect, you will engage with customers at every stage of their journey to discern what drives value, from pre-sales proof of concepts to illustrate rapid time to value, to post-sales onboarding and implementation, ensuring customers are set for sustainable success with scalable implementations and best practices in data governance. Throughout the customer lifecycle, you will explore how analytics can propel business value and advise them on optimizing the Mixpanel experience, including managing change during the rollout, defining and achieving ROI, and pinpointing areas for enhancement in their current analytics usage. For large enterprise clients, following onboarding, you will also work with Account Managers to foster data trust and product adoption among over 100 end-user teams through a structured change management rollout approach.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

Join TaskRabbit as a Customer Success Manager for the French Market! In this 6-month contract role, you will play a vital role in ensuring our French-speaking clients receive exceptional support and guidance. You will engage with customers to understand their needs, resolve queries, and enhance their overall experience with our platform.Your proactive approach will foster strong relationships, encouraging customer retention and satisfaction. You will work closely with cross-functional teams to implement solutions that address our clients' challenges, helping them succeed within the TaskRabbit ecosystem.

Are you a seasoned leader in Customer Success, eager to elevate our global customer relationships? Have you successfully managed high-performing, international teams that achieve measurable results and provide exceptional experiences? If so, we want to connect with you!Your Role and Impact:As the Regional Manager of Customer Success for EMEA & APAC, you will oversee a team of 10 Customer Success Managers (CSMs) and a portfolio of key accounts, collaborating with our most significant customers in two rapidly growing regions.Reporting directly to the Global Director of Customer Success, you will shape strategies, drive operational excellence, and enhance performance across both regions. Your focus will be ensuring customers derive substantial value from Elliptic’s blockchain analytics solutions, fostering strong retention, expansion, and advocacy.This role demands collaboration and strategic influence, contributing to product direction, scaling best practices across regions, and aligning your team’s efforts with overarching business goals. You will cultivate a cohesive, customer-centric culture while respecting local market dynamics and time zones.Key Responsibilities:Manage a select group of key accounts, ensuring their health and success with our products, while securing renewals and expanding Annual Recurring Revenue (ARR).Mentor, manage, and develop a geographically distributed team of Customer Success Managers across EMEA and APAC.Design and implement regional Customer Success strategies that align with our global vision while addressing regional market demands.Collaborate with the Global Director of Customer Success to establish goals, monitor key performance metrics (NDR, GDR, churn), and promote global consistency.Assist CSMs in managing high-value strategic accounts, ensuring customer adoption, retention, and growth.Develop scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization.Work alongside cross-functional stakeholders, including Sales, Product, Operations, and Marketing, to ensure seamless customer experiences.Act as the voice of our global customers by gathering regional insights to inform product roadmaps.Drive continuous process improvements, tools, and playbooks across both regions.

At Algolia, we take pride in being a trailblazer and market leader in AI Search, enabling over 17,000 businesses to provide ultra-fast, predictive search and browsing experiences at an internet scale. Each week, we handle more than 30 billion search requests — surpassing the combined totals of Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo by fourfold.In 2021, we successfully raised $150 million in Series D funding, significantly increasing our valuation to $2.25 billion. This solid foundation allows us to continually invest in our leading platform and serve remarkable customers such as Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.As a Customer Success Engineer at Algolia, you will be instrumental in ensuring our customers successfully adopt, implement, and scale our search and discovery platform. You will collaborate closely with clients to provide top-notch technical onboarding, solution design, best practices, and hands-on implementation support.This position is perfect for someone who possesses a deep curiosity, enjoys tackling complex technical challenges, and is excited by the prospect of learning and applying innovative technologies, including modern development patterns, cloud infrastructure, and cutting-edge AI capabilities. You will work across diverse customer architectures and use cases, assisting teams in designing high-performance, scalable solutions while promoting technical excellence.You will also support our Professional and Expert Foundation offerings, serving as the technical owner for your assigned accounts and ensuring seamless delivery through clear communication, detailed documentation, and thoughtful alignment with stakeholders.Success in this role requires a proactive, reliable, and collaborative approach, balancing customer-facing tasks with internal best practices such as accurate time tracking, effective documentation, and ongoing knowledge sharing.If you are enthusiastic about shaping customer outcomes, exploring new tools and technologies, and working within a team that values craftsmanship, curiosity, and continuous learning, we would love to connect with you.

Deliveroo aims to change how people shop and eat, focusing on impact, innovation, and steady growth. The London-based team at The River Building HQ is looking for a Digital Marketing Manager with a strong background in paid search. Role Overview This position sits within the Rider Marketing team in Global Operations. The main focus: attract and engage the right riders for Deliveroo’s fleet, using data-driven strategies across digital and non-digital channels. The Digital Marketing Manager works closely with creative, data science, and marketing technology colleagues to design and deliver campaigns that bring new rider applicants onboard. What You Will Do Campaign Management: Set up, monitor, and optimize campaigns across Search and hybrid channels, including Performance Max. Manage budget pacing and ensure strong execution on Search, Social, and Job Boards. Planning & Forecasting: Lead weekly and quarterly budget planning. Use these plans to inform global acquisition forecasts and shape testing roadmaps. Organic Growth Strategies: Audit and improve SEO and App Store Optimization (ASO). Coordinate website experiments to support organic growth. Reporting & Analytics: Analyze campaign results and extract insights for future strategies. Share performance updates with stakeholders. Operational Efficiency: Spot opportunities for process automation and efficiency. Collaborate with engineering teams to implement improvements where needed. This role offers the chance to shape how Deliveroo attracts and retains its rider community, working at the intersection of marketing, data, and technology.

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

Join us in revolutionizing the hospitality industry!At Nory, we understand the challenges faced by the hospitality sector—thin margins, high waste, and stretched teams. That's why we created a comprehensive restaurant management system designed to streamline operations.Founded by Conor, who experienced the industry's pains firsthand after scaling Mad Egg in Ireland, Nory aims to eliminate the hassle of managing disparate systems, cumbersome spreadsheets, and endless paperwork. Our platform combines real-time data with AI-driven analytics to empower restaurant operators to enhance their profitability.With a recent Series B funding led by Kinnevik, we are rapidly expanding. Our team has grown to over 85 members across Ireland, the UK, Spain, and the US, and we are looking for a Scaled Customer Success Manager to elevate our Customer Success team.This role is based in London and requires 2-3 days per week in the office or onsite with customers in Greater London.Your RoleYou will spearhead the development of our Scaled Customer Success strategies, processes, and systems, ensuring our SMB customers derive maximum value from Nory without needing one-on-one management.Utilizing data-driven insights, you will craft, implement, and refine strategies to encourage platform adoption, customer satisfaction, and long-term retention. You will play a pivotal role in establishing a world-class Customer Success function.If you are passionate about analyzing data, creating scalable strategies like automated communications, training academies, knowledge bases, and webinars, and shaping the future of hospitality technology, we want to hear from you!Your ResponsibilitiesManage our global Scaled SMB customers, focusing on retention at scale.Leverage data to design and execute strategies that promote platform adoption, value realization, customer advocacy, and loyalty.Establish scalable processes and systems that facilitate effective delivery of Customer Success initiatives.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

We are seeking a talented and driven Marketing Analytics Manager to join our dynamic team at Flo Health. In this role, you will lead the analytics function, driving insights that enhance our marketing strategies and campaign effectiveness. You will analyze user engagement metrics, optimize marketing spend, and collaborate closely with the marketing and product teams to support data-driven decision-making.

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

Role overview The Customer Success Manager for EMEA at hsi-1 acts as the primary point of contact for customers throughout the region. Based in London, this role centers on supporting clients, understanding their goals, and ensuring they gain lasting value from hsi-1’s products and services. Day-to-day work involves direct collaboration with customers to help them achieve successful outcomes. What you will do Develop and sustain strong relationships with clients to enhance their overall experience. Identify ways customers can use hsi-1’s products more effectively and recommend improvements. Collaborate with internal teams to address customer concerns and improve support processes. Lead onboarding and training sessions for new clients. Location This role is based in London, England, United Kingdom.

Join 9fin as a Customer Success ManagerAt 9fin, we are revolutionizing the global debt markets with our cutting-edge AI platform, harnessing the world’s largest asset class valued at over $145 trillion. We recognize that the debt markets, while expansive and vital, often rely on outdated systems characterized by fragmented data and manual processes. Our mission is to transform this landscape with an integrated platform that centralizes proprietary credit data, comprehensive analysis, and high-value workflows across international markets.Our platform is trusted by over 300 prestigious institutions worldwide, including leading banks, asset managers, private equity firms, law firms, and advisory firms. As we experience rapid growth, particularly in the US market, we are proud to maintain exceptional client retention rates, driven by our deep integration into client workflows.We are at a crucial turning point in our journey. With a validated product-market fit and robust global demand, 9fin is on the path to becoming the leading platform for debt markets globally.Your RoleAs a Customer Success Manager, you will play a pivotal role in nurturing client relationships and boosting revenue by optimizing client workflows. This newly established Customer Success function will work closely with our Account Management team, innovating collaborative strategies to enhance our partnerships with clients.Your focus will be on ensuring clients fully comprehend our product offerings and are motivated to maximize their use of the platform, utilizing data-driven strategies for effective communication.Collaboration with various teams is essential to implement strategies for increased platform usage, improve our user-friendly products, and deliver an outstanding customer experience.This unique position requires a commercially savvy individual capable of developing a high-performing strategy from the ground up, tailored to specific projects throughout the customer lifecycle.Join a dynamic and ambitious team in a rapidly expanding company, servicing the largest financial market globally, and take your sales career to the next level!

At ITRS, we are dedicated to ensuring that society's critical technology operates seamlessly. Our mission is to provide automated and comprehensive IT observability solutions that protect vital applications while fostering innovation. We uniquely serve the most demanding and regulated industries, earning the trust of 90% of Tier 1 capital markets firms.We believe that when our team flourishes, our customers do too. Join us to experience:A supportive culture – We take pride in being recognized as a Great Place to Work for multiple consecutive years, thanks to our inclusive and nurturing environment.Meaningful work – Contribute significantly by engaging with thousands of global customers across industries that keep the world functioning, including 9 out of the top 10 investment banks.Opportunities for growth – Whether you are at the beginning of your career or are a seasoned professional, we are committed to your personal and professional development, as evidenced by team members who have thrived here for over a decade.With our headquarters based in London and teams spread across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner.Role OverviewIf you have hands-on experience with monitoring or observability tools and are looking for a new direction in your career, this position could be an excellent match. We are seeking an individual who not only comprehends the technology but also possesses a strong personality, excels at relationship building, and consistently prioritizes client value.Whether you are currently in a Customer Success, Technical Account Management, or a related role, what counts most is your proven experience in enterprise-scale environments and a genuine passion for leveraging monitoring and observability tools to create meaningful impact.At ITRS, Customer Success is about being a trusted partner. Our clients expect more than just theoretical knowledge; they seek professionals who have practical experience, understand the challenges first-hand, and can help translate technology into tangible outcomes.Your Responsibilities as a Customer Success Manager:Establish and nurture relationships with customers as their advocate and trusted advisor.Translate customer objectives into adoption and value strategies utilizing ITRS products.Monitor and analyze customer health, usage, and adoption to devise proactive interventions.Identify retention risks and take timely action to mitigate them.Facilitate workshops and business reviews to uncover client needs, track progress, and align on results.Gather and relay customer feedback to influence product development.Collaborate with internal teams (Support, Professional Services, Product, Account Management) to achieve customer objectives.Document engagements and maintain transparency regarding activity, outcomes, and risks.Contribute to the enhancement of Customer Success practices as our function evolves.