Enterprise Customer Success Manager

About the Role elevenlabs is hiring a Customer Success Lead for the APAC region, based in Singapore. This role focuses on building and maintaining strong client relationships, ensuring customers get the most value from our products and services. What You Will Do Lead and support a team of customer success managers across APAC. Develop and implement strategies to boost customer engagement and satisfaction. Work closely with teams across the company to improve customer retention and service quality. Act as a key contact for clients, helping them achieve their goals with elevenlabs products. Location This position is based in Singapore.

Are you an enthusiastic Customer Success Manager with extensive experience in managing clients within the SaaS sector? Are you ready to embark on a new journey in an innovative and dynamic market? Do you possess a proven track record of working with medium to large enterprises across the APAC region? If so, we would love to hear from you!Your Impact:As a vital member of our global Revenue team, you will advocate for the value of Elliptic while identifying and nurturing new commercial opportunities among our current client base. In your role as Customer Success Manager, you will oversee a designated portfolio of customers in the APAC region. This strategic position is crucial in guiding our clients on their journey to success with Elliptic's blockchain analytics solutions and expanding the scope of our accounts.Your primary objective will be to achieve a net account retention rate alongside meeting upsell targets.Additionally, you will lead the onboarding and training processes for our clients, enhancing their experience and satisfaction with our products. This is an exciting opportunity for a seasoned professional eager to make a significant impact in both the company and the emerging technology sector. Working at Elliptic is guaranteed to be both fascinating and challenging!Your Responsibilities:Facilitate the onboarding of new clients, ensuring long-term success and alignment with their goals.Act as the advocate for our customers and collaborate with cross-functional teams to enhance their experience.Create and uphold high-quality Success plans aimed at achieving adoption, retention, advocacy, and identifying upsell opportunities within your accounts.Work closely with Account Executives on enterprise accounts to identify and drive value growth.Manage the complete sales process for upsell opportunities in your non-enterprise accounts, including pitches, demos, and contract negotiations.Promote a high Net Dollar Retention (NDR) and Gross Dollar Retention (GDR) for your portfolio.Provide feedback from the field to inform our product roadmap.You Will Thrive Here If You:Have substantial experience in Account Management and can demonstrate success in a SaaS environment.

Sofarocean is seeking a Customer Success Manager to support clients across the APAC region from its Singapore office. The role centers on developing strong relationships with customers and guiding them as they use Sofarocean’s services. Understanding client needs and ensuring they gain the most from the company’s offerings are key priorities. Key responsibilities Collaborate with customers throughout APAC to learn about their goals and address their challenges Deliver solutions that fit each client’s specific requirements Offer ongoing support to help customers realize the full value of Sofarocean’s services Promote engagement and work to retain important accounts Play an active role in customer satisfaction and contribute to company growth Location This position is based in Singapore and focuses on the APAC region.

Join Canary Technologies as a Customer Success Manager and play a crucial role in ensuring our clients in the APAC region receive exceptional service and support. You will work closely with clients to understand their needs, help them achieve their goals, and ensure they derive maximum value from our solutions.As a key player in our customer success team, you will be responsible for onboarding new clients, providing ongoing support, and developing strategies to enhance customer satisfaction and retention. Your ability to build strong relationships and communicate effectively will be vital in this role.

Role overview Triptease is looking for a Customer Success Executive to join the SMB Team. This remote position is based in Singapore and supports small and medium-sized business clients throughout the APAC region. The main focus is to help clients achieve their goals and make the most of Triptease’s products. What you will do Guide new SMB clients through onboarding and initial setup Deliver training sessions tailored to each client’s requirements Respond to client questions and resolve issues efficiently Develop and maintain strong, positive client relationships Collaborate with other teams to enhance the customer experience and support client retention Location This role is fully remote within Singapore, serving clients across the APAC region.

About Tenable:Tenable® is a leader in Exposure Management, trusted by over 44,000 organizations worldwide to understand and mitigate cyber risk. Our solutions empower 65% of the Fortune 500, 45% of the Global 2000, and major government agencies. Join us in our mission to enhance cybersecurity!Why Work at Tenable?When you ask our team what makes Tenable a fantastic workplace, the answer is always, “Our people!” We collaborate to develop innovative, top-tier cybersecurity solutions while fostering a culture of inclusion, respect, and excellence. As a member of our #OneTenable team, you’ll work alongside some of the most talented professionals in the industry, with the support and resources necessary to make a meaningful impact. Together, we achieve exceptional results and celebrate our successes!Your Role:As the Senior Director of Customer Success, you will be responsible for developing and leading a team of Customer Success Managers and managing strategic client accounts. Your primary focus will be on driving revenue growth, nurturing executive-level client relationships, and overseeing the day-to-day management of these crucial accounts.Your Opportunity:Build and lead a team of account managers to ensure high customer satisfaction and retention by fostering strong customer relationships and delivering customized service and innovative solutions for our entire customer portfolio.Exhibit in-depth knowledge of our software products and operational procedures while coordinating all essential operating groups that support each enterprise client.Formulate strategies to meet customer expectations, promote growth, and maximize ROI, ensuring that Tenable’s software adds significant value.Establish and maintain robust professional relationships with Research and Design, Sales, Sales Operations, Marketing, and Customer Advocacy teams.Delegate tasks to appropriate operational teams, monitor progress against benchmarks, and drive projects to completion.Lead account management meetings, engaging and managing stakeholders for successful project outcomes.Forecast and analyze key account performance metrics.Conduct regular monthly and quarterly strategic business reviews with all enterprise accounts and facilitate the development of action plans to address any issues.Identify growth opportunities within enterprise accounts and collaborate with relevant sales representatives to facilitate expansion.Recruit, mentor, and provide training and development opportunities for the account management team.

Who Are We?Postman stands as the foremost API platform globally, empowering over 45 million developers and 500,000 organizations, including 98% of the Fortune 500. We are dedicated to aiding developers and professionals worldwide in constructing an API-first world by simplifying every stage of the API lifecycle and enhancing collaboration—allowing users to develop superior APIs with greater efficiency.Headquartered in San Francisco, Postman boasts offices in Boston, New York, Austin, Tokyo, London, and Bangalore—its birthplace. As a privately held company, we are supported by esteemed investors including Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more at postman.com or engage with us on X via @getpostman.P.S: We highly encourage you to explore The "API-First World" graphic novel to grasp our broader vision and mission at Postman.About the RoleWe are expanding our Customer Success Engineering team at Postman and are in search of business-savvy engineers capable of addressing real-world challenges at scale. Partnering closely with Customer Success Managers, you will take ownership of the technical solutioning aspect. This consultative position demands both depth in knowledge and versatility. This is not a mere support role; instead, you will serve as the technical architect of Customer Success, transforming intricate challenges into repeatable solutions benefiting our entire enterprise customer base.As a Customer Success Engineer, you will guide the technical implementation journey. When a customer seeks to progress from point A to point B, you will devise the means to achieve that—be it architecting workflows within Postman, steering integrations, or formulating pragmatic workarounds for scenarios where the product may not seamlessly fit. A crucial element of this role is the ability to convert individual solutions into reusable assets that expedite value realization for future customers. We believe in avoiding the redundancy of reinventing the wheel with each new challenge.Success in this position necessitates a fusion of technical acumen, systems thinking, and the capability to translate complex business objectives into actionable implementation strategies.What You’ll DoValue Acceleration at Scale: You will assist customers in overcoming challenges ranging from basic setup issues to intricate architectural dilemmas. However, your focus extends beyond merely resolving isolated issues; your aim is to identify patterns and develop solutions that mitigate the recurrence of these challenges. When you find a resolution for one customer, you are effectively addressing the needs of hundreds.Technical Discovery and Solutioning: Collaborate with CSMs to unearth...

Partner Success Specialist - APAC RegionJoin our Development Acceleration Program (DAP) team, where you will play an essential role in nurturing relationships with a diverse array of partner companies, exceeding 1000 in total. These partners utilize our extensive suite of development tools, including SDKs and APIs, to seamlessly integrate with Genetec’s cutting-edge products. Our international team operates from multiple locations, including Montreal, Paris, and our recently established office in Singapore. As we continue to expand the DAP program, we are looking for a dedicated Partner Success Specialist (PSS) to enhance our collaboration with esteemed technology partners.What Your Day Looks Like:As a Partner Success Specialist, you will manage relationships with development partners, leading pre-sales discussions and coordinating third-party application integration activities. You will facilitate SDK training sessions and provide vital development tools (SDKs and APIs) along with product references to our valued clients. Your responsibilities will include:Maintaining continuous engagement with numerous partner accounts for seamless interactions.Acting as a principal point of contact and ensuring effective communication with various internal teams at Genetec.Contributing to the evolution of a highly successful corporate program that resonates within the market.This role allows you to leverage your exceptional interpersonal skills while deepening your knowledge in the dynamic field of physical security. Your efforts will connect our offices in Montreal, Paris, and Singapore, requiring effective coordination and communication with colleagues and clients around the world.Key Responsibilities:Coordinate and engage in pre-sales sessions with potential partners.Manage Genetec’s Software Development Kit (SDK) applications from prospective partners.Oversee the delivery of SDK tools, samples, and documentation to support development requirements.Gather comprehensive details on the scope of planned integrations and facilitate approvals through collaboration with relevant Product/Commercial teams.Track partner data and integration status within Genetec systems, such as CRM, Sharepoint, and the Add-on Portal.Provide timely responses or direct inquiries to the appropriate teams, whether from external or internal sources.

About RainAt Rain, we are pioneering the future of payments globally. Our innovative team is composed of seasoned builders and founders who are passionate about creating seamless financial solutions. Our infrastructure enables the real-world application of stablecoins, facilitating card transactions, cross-border payments, B2B purchases, remittances, and beyond. We collaborate with fintechs, neobanks, and other institutions to bring forth global, inclusive, and efficient solutions. Join us at our hypergrowth company, backed by leading investors in fintech and crypto, and be a part of shaping a borderless financial landscape.Our EthosWe foster a culture of openness and collaboration. Here, you have the freedom to grow into a role that aligns with your aspirations. Every team member, irrespective of their position, is encouraged to contribute ideas that impact our company’s vision and roadmap.Role OverviewWe are on the lookout for a meticulous and analytical Account Manager to become an integral part of our team. This role is pivotal in ensuring new companies are effectively onboarded onto our platform and thrive while utilizing Rain’s offerings. You will collaborate closely with cross-functional teams, including operations, compliance, and sales, to provide our partners with a streamlined experience and robust support.Key ResponsibilitiesManage the entire customer lifecycle post-sale, from onboarding to adoption, renewal, and expansion.Work with internal teams to identify customer needs and customize solutions for successful onboarding and integration.Drive revenue growth by pinpointing use-case expansion, upselling/cross-selling opportunities, and overseeing renewals and commercial contracts.Evaluate product performance and monitor metrics to discover areas for enhancement during the onboarding phase.Assist in designing and implementing onboarding workflows for new business customers.Deliver data-driven insights to optimize the user experience and ensure companies maximize their use of Rain’s products.Collaborate with product managers to define onboarding business requirements and create user stories.Utilize analytics tools to assess and report on the success of onboarding initiatives.

About Delinea:Delinea is at the forefront of securing both human and machine identities through our innovative, centralized authorization solutions. We empower organizations to effectively manage their interactions across modern enterprises. With our AI-driven Identity Security Platform, we provide comprehensive identity lifecycle management across cloud and traditional infrastructures, data environments, SaaS applications, and AI systems. Our platform uniquely allows users to discover all identities—ranging from workforce members to IT administrators and developers—assign appropriate access levels, identify anomalies, and respond to potential threats in real-time. With deployment timelines measured in weeks, not months, and utilizing 90% fewer resources than competitors, Delinea offers unmatched security and operational efficiency without compromise. Explore more about us on Delinea.com, LinkedIn, X, and YouTube.Join our dedicated global team at Delinea and contribute to making the world a safer and more secure place. Our achievements are driven by exemplary product leadership, exceptional engineering talent, and strategic backing from TPG. We embrace diversity, foster innovation, and uphold a culture of respect and equality. If you are eager to challenge the norm and push boundaries, we invite you to apply.

Role overview The APAC Customer Account Coordinator at NETGEAR, Inc. serves as the primary contact for customers throughout the Asia-Pacific region. Based in the Singapore office, this role involves close collaboration with internal teams to ensure smooth order processing, responsive customer service, and effective account management. Key responsibilities Serve as the main liaison for APAC customers, addressing inquiries and requests. Coordinate with internal departments to process orders accurately and on schedule. Support ongoing account management and assist in resolving customer issues. Help maintain NETGEAR’s standards for quality and customer satisfaction. Location This position is located at the NETGEAR Singapore office.

Harvey is looking for a Legal Engineer based in Singapore to support work across the APAC region. This position combines legal knowledge with technical skills to improve and streamline legal processes for clients. Role overview This role centers on applying both legal expertise and technical understanding to create solutions that make legal operations more efficient. The work directly affects client outcomes and helps shape how legal services are delivered. What you will do Use legal training and technical skills to develop and refine legal processes Work closely with clients to address their needs and improve their experience Contribute to projects that enhance the efficiency of legal operations in the APAC region Location This position is based in Singapore and focuses on serving clients throughout the APAC region.

Location: Singapore (Remote, APAC region) About Camunda Camunda builds enterprise automation solutions for orchestrating complex business processes. Our platform helps organizations automate high-value knowledge work that involves a mix of agents, people, and systems. Over 700 companies, including Atlassian, ING, and Vodafone, use Camunda to shorten project timelines, improve efficiency, and deliver better customer experiences. Camunda appears as a Visionary in the 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. We operate as a fully remote, global company. Camunda is featured in GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for workplace flexibility. Our team is growing quickly across regions. Role Overview: Senior Sales Engineer - APAC The Senior Sales Engineer helps organizations understand and adopt Camunda’s automation platform. This role focuses on guiding prospective customers through technical evaluations and making a clear case for Camunda’s value. The position covers the APAC region and is based in Singapore. What You Will Do Present Camunda’s solutions to prospects and demonstrate how the platform automates critical business processes. Lead technical discussions and answer detailed product questions during the sales cycle. Coordinate presales activities that support customer evaluations and drive product adoption. Work closely with Account Executives and Solution Architects to deliver proof of concepts and manage complex technical conversations. Qualify opportunities and support a smooth, effective sales process. Collaboration This role partners with sales and technical teams to ensure prospects have a clear understanding of Camunda’s capabilities and value. Expect frequent teamwork with Account Executives and Solution Architects throughout the sales cycle.

Become a vital part of our mission to empower organizations in their battle against cyber threats! At DomainTools, as a Solutions Engineer, you will play a crucial role in enhancing the security posture of our clients, amidst an ever-increasing landscape of cybersecurity threats. This entry-level position offers you the chance to collaborate with some of the largest enterprises globally, innovating new methods to seamlessly integrate our advanced products and data into their existing systems (such as SIEM, TIP, and SOAR technologies).If you possess a passion for technology, a drive to learn, and an eagerness to support Enterprise, Government, and Military customers in leveraging the DomainTools product suite, then this role is for you. You'll engage with various aspects of our go-to-market strategies, providing assistance with product demonstrations, Proofs of Value (PoVs), training sessions for clients, and collaborating with marketing teams at conferences.Your responsibilities will include fostering new client relationships while also supporting the onboarding and adoption process for our current customers. As the primary technical resource in the APAC region, you will work closely with account representatives and executives throughout pre-sales, discovery, demonstrations, and Proof of Concept stages. You will also lead introductory training sessions to facilitate product adoption and serve as a key provider of Tier 2 and Tier 3 technical support by resolving escalated customer and prospect issues. This position requires extensive collaboration across teams, engaging with our product and engineering departments to ensure timely resolutions.We are seeking a dynamic, team-oriented individual who is enthusiastic about developing their skills and knowledge in the field of Cybersecurity. The ideal candidate should demonstrate a solid understanding of relevant technical concepts and possess excellent communication skills, capable of articulating complex technical information to both technical and non-technical audiences. You will also contribute to customer advocacy internally and thrive in a fast-paced environment, delivering valuable feedback to both clients and internal teams.Our team is dedicated to providing an exceptional customer experience, and your proactive approach will be crucial in achieving this goal. While you will have access to mentors and resources for your professional development, your success will largely depend on your initiative to independently acquire new knowledge and seek expertise within the organization.

Cribl seeks a Partner Solutions Engineer to join the team remotely from Singapore. This role supports partners throughout the APAC region, focusing on smooth integration and adoption of Cribl products. Key Responsibilities Work directly with partners to deliver technical solutions and meet integration requirements Collaborate with teams across Cribl to ensure partner success Offer clear guidance and responsive support during the integration process Location This position is fully remote, based in Singapore, and covers partners across the APAC region.

As a Senior Solution Engineer at Esri, you will play a pivotal role in empowering organizations across the APAC region to leverage geographic information system (GIS) technology for their strategic needs. Your expertise will guide clients in the implementation of our innovative solutions, ensuring they achieve maximum value from their investments.In this role, you will collaborate closely with cross-functional teams to develop tailored solutions that address complex spatial challenges. You will engage with clients to understand their requirements and present compelling demonstrations of our products, showcasing their capabilities and benefits.

About UsAt EnterpriseDB, we offer a cutting-edge data and AI platform that empowers organizations to fully leverage the capabilities of Postgres for transactional, analytical, and AI workloads across any cloud environment. We enable enterprises to mitigate risks, optimize costs, and achieve scalable operations in a data-driven world. With over 1,500 global customers, we are the foremost contributor to the dynamic PostgreSQL community, supporting a diverse range of sectors including government, finance, media, and IT. Our innovative solutions allow customers to modernize outdated systems and eliminate data silos while harnessing the power of enterprise-grade open-source technologies. We ensure up to 99.999% availability with critical features such as security, compliance, and observability. For more information, visit www.enterprisedb.com.The Senior Customer Success Manager (CSM) is dedicated to deeply understanding our customers and partners, ensuring their success through exceptional service. The CSM will operate independently and collaboratively across departments to identify opportunities for growth, renewal, and overall customer satisfaction within their portfolio. The primary objective of this role is to cultivate a successful and loyal customer base committed to EDB through trusted advisor relationships. This individual will take ownership of their account portfolio with a strong emphasis on customer retention, providing technical product guidance, delivering strategic business value and insights, driving product adoption and trust, and uncovering opportunities to enhance value across our customers’ operations. This position demands remarkable tenacity, analytical skills, strategic thinking, service orientation, leadership, and a genuine passion for customer satisfaction and success.The ideal CSM will have knowledge, expertise, and experience in various areas, including:Technology Account ManagementBuilding deep customer relationshipsDriving customer engagement and retentionTechnical support and guidance

At Decathlon, we are on a mission to unite people through sport, making wellness accessible to all. Our transformation from a traditional retailer to a global sustainable sports brand reflects our commitment to delivering the physical, emotional, and societal benefits of sport worldwide. Guided by our core values of Vitality, Generosity, Responsibility, and Authenticity, we strive to ensure that everyone can participate in sports, regardless of their skill level or physical condition.About the RoleWe are in search of a dynamic and technically proficient leader to steer our engineering initiatives across the APAC region. In this crucial position, you will be responsible for the technical strategy and operational reliability of our e-commerce platforms that serve 12 countries in Asia.Located in Singapore, you will lead a diverse team of software engineers across Singapore and Vietnam. Your role will bridge the gap between technology, people, and business growth as you establish a long-term technical vision and mentor a high-performing engineering organization.Key ResponsibilitiesOrganizational Leadership: Guide and expand a team of over 20 engineers across various technologies (Web, Backend, iOS, Android, DevOps, and Support). You will oversee managers and cultivate a culture of engineering excellence.Platform Strategy & Architecture: Serve as the ultimate technical authority for architectural decisions, transitioning to microservices, and advancing our cloud-native ecosystem.Reliability & Scale: Ensure platform uptime and operational health, scaling the infrastructure to support over 30% annual business growth and peak traffic events.Stakeholder Alignment: Communicate complex technical roadmaps into tangible business value for executive leadership and headquarters stakeholders.The Technical StackWe are seeking a leader who is proficient in:Infrastructure: GCP, Kubernetes.Backend: SpringBoot, Kafka, OpenSearch.Frontend/Mobile: React/Next.js, Native Mobile (Android/iOS), KMP.RequirementsYour ProfileArchitecture Expertise: Extensive experience in microservices, cloud-native systems, and high-availability platforms.Communication: Full professional proficiency in English is required; proficiency in French is a considerable advantage due to regular collaboration with our Global HQ.Professional Experience: Approximately 8-10 years in the tech industry, showcasing a clear career progression from Individual Contributor to Engineering Leadership.Leadership: Proven success in managing 'teams of teams' and adeptness in navigating the complexities of a distributed APAC/Global workforce.

Join Us in Transforming Global Connections!At Kong, we believe in empowering our customers to build better connections around the world. If you’re intrigued by this role but don’t meet every single requirement, we encourage you to apply! We value strength in key areas and a willingness to learn.Your Responsibilities:• Facilitate onboarding for new clients by assessing their needs, establishing key timelines, and identifying potential obstacles.• Act as the voice of the customer, understanding and documenting their use cases, architecture, and future plans.• Champion the use of Kong products through engaging demonstrations and interactive technical workshops.• Collaborate with clients to uncover new use cases and enhance their utilization of the Kong API platform.• Create a roadmap to ROI with a Joint Success Plan, highlighting the business value derived from our solutions.• Cultivate strong, trusting relationships with customers to become their trusted technical advisor.• Participate in customer renewals and expansion efforts.• Manage customer escalations effectively, representing the product and service teams.• Utilize Kong’s customer maturity model to manage client accounts proactively.• Conduct regular reviews of Kong implementations and share industry best practices.