About the job
Join Our Vision at Writer
At Writer, we empower leading enterprises to harness the potential of AI-driven work. Our mission is to amplify human capabilities through superintelligence. By delivering reliable AI solutions, we unite IT and business teams to drive transformative changes across organizations. Our comprehensive platform is used by industry giants such as Mars, Marriott, Uber, and Vanguard, enabling them to create and implement AI agents that leverage their proprietary data, powered by Writer's enterprise-level LLMs. With a valuation of $1.9B and support from top-tier investors like Premji Invest, Radical Ventures, and ICONIQ Growth, Writer is solidifying its status as a frontrunner in enterprise generative AI.
Founded in 2020, with strategic hubs in San Francisco, New York City, Austin, Chicago, and London, our dynamic team thrives on innovation and speed. We seek intelligent, driven individuals to join us in shaping the future of work through AI.
Role Overview
We are on the lookout for a dedicated customer success professional who will take charge of deployment and activation success across our customer portfolio. You will immerse yourself within your clients' organizations, grasp their business goals, and develop programs, communities, and frameworks that translate AI investments into tangible results. Collaborating closely with a Transformation Lead, you will identify the appropriate Writer capabilities for each unique use case and craft and implement strategies that foster significant adoption, including building advocacy networks, facilitating tailored workshops, and guiding clients on scaling their AI initiatives over time.
The ideal candidate possesses a proactive, builder's mindset in customer success: you will not wait for customers to engage; instead, you will create the environment for engagement.
This opportunity is a hybrid role based in our London hub.

