About the job
Intercom builds AI-powered tools that help businesses deliver strong customer service. Since 2011, nearly 30,000 companies worldwide have chosen Intercom to improve how they support and engage with their customers. The Intercom Customer Service Suite, featuring our AI agent Fin, combines automation with human support to handle complex queries and provide always-on assistance.
Role Overview
The Enterprise Account Executive will drive adoption of Fin, our flagship AI agent, among large enterprise clients. This role is based in London and focuses on helping organizations scale their support operations with advanced AI. The position sits within a collaborative sales team and offers the chance to influence how leading businesses approach customer support.
What You Will Do
- Promote AI Solutions: Guide enterprise clients in adopting Fin to automate and expand their support services.
- Manage Full Sales Cycle: Lead every stage of the sales process, from identifying prospects to closing deals, using a consultative approach.
- Act as Customer Advocate: Represent client needs internally by working with Product, Marketing, and other teams to refine our AI offerings.
- Deliver Custom Demonstrations: Create and present tailored demos that showcase Fin’s capabilities and business value.
- Drive Revenue: Provide accurate forecasts and keep the team informed about your pipeline and progress.
- Support Team Success: Mentor teammates, share effective sales practices, and contribute to projects that improve team performance.

