Qualifications
Key Responsibilities: Enrollment: Oversee and ensure accountability for the enrollment process across multiple projects. Coordinate with various data sources to address outstanding enrollment applications and inquiries. Collaborate with Client Success program managers to secure enrollment incentives for customers and maintain accurate reporting. Implement attrition management strategies with device partners to optimize program outcomes. Work alongside internal teams to identify and recommend improvements to our product, incentive offerings, invoicing, and enrollment processes. Manage a trouble ticket queue, tracking issues from report to resolution. Establish and uphold service level agreements (SLAs) to ensure client and customer satisfaction. Support: Deliver regular reporting on program support activities as needed. Maintain comprehensive instructional and troubleshooting documents for end customers and utility program staff. Perform additional duties as assigned.
About the job
At EnergyHub, we are committed to empowering utilities and their customers to foster a clean, distributed energy future. Our innovative platform transforms consumer products such as smart thermostats, electric vehicles, and batteries into virtual power plants, which contribute to grid stability and enhance the integration of solar and wind energy.
We are currently seeking an enthusiastic Enrollment Support Specialist who will play a vital role in the success of our utility and consumer programs. As part of our growing team, you will facilitate the end-to-end enrollment process, including customer support, incentive processing, invoicing, and managing attrition while striving to enhance our existing enrollment procedures.
About EnergyHub
EnergyHub is at the forefront of creating a sustainable energy landscape by enabling a seamless integration of smart technology into everyday energy usage. Our platform serves utilities across the United States, facilitating demand response, energy efficiency, and distributed energy resource programs, with continuous expansion of our offerings each year.
