English Customer Service Agent at apply2day | Athens, Greece

Cross Border Talents is actively seeking a dynamic and experienced Bilingual Team Leader fluent in Swedish and English to join our team in the vibrant tourism sector for a prestigious hospitality brand in Greece. Are you ready for an exciting opportunity abroad?Your ResponsibilitiesProvide coaching and support to team members to meet company and client goals, addressing employee concerns and facilitating training on updated services, products, and processes.Oversee multiple, complex projects while tracking team attendance and absence.Inspire and motivate your team through open communication, constructive feedback, and recognition of accomplishments.What We OfferA commitment to your professional growth and career development.An inclusive culture that fosters community engagement and encourages giving back.Access to a global team of curious lifelong learners aligned with our core values.Attractive compensation package, performance bonuses, and additional benefits that may pleasantly surprise you!

Cross Border Talents is actively seeking motivated Bilingual Swedish/English Quality Analysts to join our team in the vibrant tourism sector for a prestigious hospitality brand in Greece. If you're considering a new adventure abroad, this opportunity is for you!Your Typical Day Will Involve:Are you passionate about enhancing performance? Do you excel at identifying areas for improvement? In this role, you will evaluate and analyze customer interactions to elevate customer experience and satisfaction scores. Your keen listening skills will ensure accurate information is conveyed to customers, while your analytical abilities with spreadsheets will uncover patterns that inform performance training. This role entails verifying that employees deliver accurate verbal statements, adhere to client requirements and policies, and identify commonalities in associate scripts.What You Can Anticipate:Support for your career and professional growth.An inclusive culture and a community-oriented organization that encourages giving back.A global team of inquisitive, lifelong learners aligned with our company values.A competitive compensation package along with performance bonus opportunities, and benefits that may pleasantly surprise you!

Join Cross Border Talents as we seek enthusiastic Swedish speakers to embark on an exciting career in the tourism sector with a prestigious hospitality brand in Greece. Are you ready for an adventure abroad?Your Role as a Travel Advisor: Engage with customers by responding to and documenting their inquiries via dedicated customer support lines; Ensure precise data entry of customer interactions within the support database; Address client complaints efficiently, adhering to our established escalation protocols; Resolve support calls and emails promptly, ensuring accurate logging within service level agreements; Utilize problem-solving techniques, including open-ended questions and reference materials; Provide solutions to recurring issues and common queries.

Join Cross Border Talents as a Swedish Customer Advisor in the vibrant city of Athens, Greece! Since 2014, we have been tackling the Digital Skills Shortage with innovative global recruitment strategies and cutting-edge algorithms. Our mission is to bridge talented individuals with leading employers in stunning cities, enhancing the quality of life for our candidates. Our commitment to excellence has earned us 3 prestigious seals from the European Commission, highlighting the impact of our vision. With over 1000 job openings every month in 10 EU countries, we invite you to be part of our success story!Are you eager to gain professional experience while enjoying the breathtaking city of Athens, rich in culture and history? Picture yourself unwinding with surfing lessons after work!Utilize your language and tech skills in a dynamic environment! Join a top-tier BPO in Athens, where your role as a customer support agent involves delivering exceptional service to customers while collaborating with renowned global brands.Your Role as a Customer Advisor:Represent a prestigious global brand.Thrive in a multicultural setting.Cultivate customer relationships to deliver outstanding experiences.Utilize open-ended questions and support documents to troubleshoot effectively.Provide solutions to common inquiries and challenges.

Antenna is seeking an IT Business Analyst to support its operations in Athens, Greece. This position connects technology teams and business stakeholders, helping ensure IT solutions support the company’s strategic objectives. Role overview The IT Business Analyst gathers requirements from multiple stakeholders, reviews current business processes, and identifies ways to improve efficiency through technology. The role involves translating business needs into clear technical specifications. Key responsibilities Work with stakeholders to collect and document business requirements Analyze existing processes and identify areas for improvement Propose solutions that support operational goals and efficiency Location This role is based in Athens, Attica, Greece.

Cross Border Talents is currently seeking fluent Swedish speakers to join our dynamic team in Athens, Greece. Are you ready for an exciting opportunity to relocate abroad and embark on a new adventure?Your Role as a Customer Technical Advisor: Handle and document customer inquiries and questions received through dedicated toll-free lines; Accurately log consumer feedback and queries in our customer service database; Address client complaints and ensure they are documented according to the company's escalation policy; Respond to all support calls and emails promptly, ensuring resolutions are achieved within agreed SLAs; Utilize open-ended questions, support documentation, and system training to troubleshoot effectively; Provide solutions to common issues and respond to frequently asked questions.

Role Overview Avis Greece is looking for a Seasonal Parking Agent in Athens. This role focuses on preparing vehicles for delivery and inspecting them when they return from rental. Main Responsibilities Prepare vehicles and check additional equipment such as GPS units and Wi-Fi devices before handing them over to customers. Inspect the condition of vehicles and any rented equipment when customers return them. Complete reservations by finalizing contracts in the system and recording any necessary damage compensation. Monitor and maintain the parking area to ensure it stays organized and safe. Provide helpful and attentive customer service throughout the process.

Join Cross Border Talents as a Swedish Customer Support Specialist in Athens, Greece!Are you a fluent Swedish speaker eager to assist customers and resolve their inquiries? This is your chance to become part of a dynamic team!Your Responsibilities:Handle and document customer inquiries through dedicated phone lines.Ensure precise data entry for customer interactions within our service database.Manage client complaints following the company’s escalation procedures.Respond to support calls and emails promptly, ensuring resolution within established service level agreements (SLAs).Utilize open questioning techniques, support documentation, and system training to troubleshoot issues.Provide solutions and recommendations for frequently encountered problems.

Join Avis: Where Your Career Finds Purpose and We Redefine MobilityAt Avis, we are at the forefront of transforming mobility, pioneering innovative solutions that grant our customers unparalleled convenience and flexibility in travel. Our mission is to revolutionize the way people move, creating integrated products and services that unlock new travel experiences.Why Choose Avis?A Vibrant Community: At Avis, we pride ourselves on fostering a collaborative work environment where innovation thrives. Our commitment to placing the customer at the heart of everything we do makes us a great place to work.Your Career, Your Impact: Joining Avis means becoming part of a vision for a more connected world. We are not just offering jobs; we are inviting exceptional talent to help shape the future of mobility.Unlock Your Potential as a Credit Support AnalystAvis Greece is seeking a skilled Credit Support Analyst to join our Credit & Collections Department. In this role, you will be pivotal in supporting our credit operations through financial data analysis, credit evaluations, and ensuring seamless credit and collection processes. Are you a credit analysis expert? This opportunity is tailored for you! Your Responsibilities: Review documentation for accuracy and completeness; Conduct credit analysis for new and existing customers in accordance with company credit policies; Manage workflow to align with company objectives and deadlines; Collaborate closely with Credit Analysts to facilitate credit approvals and manage customer accounts; Accountability for the production, analysis, and dissemination of Credit Management Information to support credit activities; Build strong communication relationships with the sales team to enhance cooperation and deliver added value from both commercial and credit perspectives; Ensure compliance with relevant policies. Requirements Your Path to Success: Qualifications Educational Background: Bachelor's degree in Finance or Business Administration Experience: Proven experience in credit analysis and financial data management.

Your Role:Are you passionate about providing exceptional support and peace of mind to customers? As an English Customer Advisor, you will play a crucial role in resolving customer inquiries effectively before escalating them. Your ability to offer prompt answers, consult on products with empathy, and resolve issues with a positive attitude will transform average customer experiences into outstanding ones.Daily Responsibilities: Respond to customer communications via various channels Conduct research to resolve customer issues efficiently Act as the primary point of contact for our esteemed accommodation partners by addressing inquiries related to room modifications, rates, availability, and extranet tools Deliver precise, valid, and comprehensive information utilizing appropriate tools and processes Maintain high standards of partner service and ensure a positive experience About Your Journey with Us:We will provide you with comprehensive training to become a subject matter expert, ensuring you deliver top-notch service through voice, chat, or email interactions. Your innate caring and supportive nature will shine brightly as you assist customers. You'll also have the opportunity to forge lasting friendships within the TTEC community and cultivate your career in a vibrant, family-oriented environment.You will report directly to a Team Lead and contribute significantly to customer satisfaction and the team's overall success.

Cross Border Talents is in search of fluent Czech speakers to join a leading tourism sector team for one of the world's top hospitality brands. Are you ready for an exciting opportunity abroad?Your Role as a Travel Advisor:Address and document customer inquiries via our complimentary phone lines;Ensure precise data entry of inquiries, questions, and feedback into our customer services database;Manage client complaints in accordance with the company's escalation policy;Resolve all support calls and emails within agreed Service Level Agreements (SLAs);Utilize open-ended questions, support documents, and system training to troubleshoot issues;Provide solutions for common problems or frequently asked questions.

We are on the lookout for an enthusiastic and driven Mid-Level Quality Assurance Engineer to join our talented IT team, working closely with one of our prominent clients in the Greek market. This role is pivotal in crafting innovative test scenarios and executing tests for technology-driven business solutions, aimed at enhancing our clients' delivery methods and overall product excellence.Key ResponsibilitiesCreate and implement testing scenarios and test cases for packaged applications developed with custom technologies.Conduct comprehensive functional manual testing during System Integration Testing (SIT) and User Acceptance Testing (UAT) phases.Analyze and comprehend business requirements effectively.Develop optimized test scenarios, strategize testing activities, and estimate testing efforts accurately.Determine test environment and data requirements, as well as recognize dependencies on both external and internal applications.Document and report test statuses, while logging and tracking defects meticulously.Assist in defect resolution and evaluate test outcomes for ongoing enhancements.

About Avis Greece Avis Greece is part of a global brand focused on reshaping how people move. The company develops integrated products and services that aim to make travel more flexible and convenient for customers worldwide. Why Work at Avis Greece? Supportive team culture: Colleagues work together to encourage new ideas and keep customer needs at the center of every decision. Purpose-driven work: Employees help shape the future of mobility, contributing to a more connected world. Rental Sales Agent – Athens Downtown The Athens Downtown team is looking for a Rental Sales Agent who will deliver excellent service, drive sales, and make the rental process smooth for every customer. Main Responsibilities Deliver friendly, reliable customer service for each car rental and build long-term relationships with clients. Promote relevant products and services to improve the customer experience. Monitor competitor offerings and market trends to help maintain competitive rates in line with company guidelines. Support daily station operations and suggest improvements for better results. Work with other departments to resolve customer issues and ensure high service standards. Location Athens, Attica, Greece

Join Avis: Where Your Career Finds Purpose and We Redefine Mobility At Avis, we are revolutionizing the way people travel, spearheading transformation in the global mobility sector. Our mission is to innovate and deliver integrated products and services that create an array of new travel possibilities, defined by exceptional convenience and flexibility.Why Choose Avis: A Collaborative Work Environment: At Avis, we are more than just a business; we are a community that cherishes its employees. We take great pride in fostering a collaborative atmosphere, focused on innovation, and prioritizing customer satisfaction in every action we take. Your Career, Your Purpose: By joining us, you'll find that Avis is the place where your career can truly thrive. We are not merely offering jobs; we are inviting exceptional talent to contribute to our vision of a more connected world. Unlock Your Potential as a Rental Sales Agent with Avis Greece Avis Greece is searching for an outstanding Rental Sales Agent to join our team at the Athens Airport Station. This role is pivotal in delivering extraordinary customer service, driving sales, and ensuring an effortless rental experience for our clients. Your Key Responsibilities: Provide exemplary customer service for every car rental, building trust and fostering long-term client relationships. Promote additional products and services to elevate the overall customer experience. Remain knowledgeable about competitor offerings and market trends to ensure our deals are competitive and aligned with company policies. Contribute actively to the operations of the station, suggesting enhancements to improve performance. Monitor and address customer complaints in collaboration with relevant departments to guarantee outstanding service.

Cross Border Talents is currently seeking enthusiastic German-speaking individuals to join our team in Athens, Greece. Are you ready to embark on an exciting international career adventure?Your Role as a Customer Technical Advisor: Handle and document customer inquiries via dedicated phone lines; Maintain precise records of customer inquiries, issues, and feedback in our customer service database; Address and accurately log client complaints following the company’s escalation policy; Ensure timely responses to all support calls and emails in accordance with established service level agreements (SLAs); Utilize open-ended questions, support documents, and system training to troubleshoot customer issues; Provide solutions and advice on common problems or frequently asked questions.

Are you fluent in Swedish and eager to work in one of the top workplaces in Greece? Join Speakit, a premier recruitment agency, dedicated to placing you in your ideal role with a globally recognized multinational company.Your Daily Responsibilities:From your first day, you will be immersed in a vibrant multicultural environment and partake in a comprehensive training program designed to enhance your technical abilities.You will collaborate with a dynamic team, utilizing your Swedish language proficiency to address customer inquiries through email, chat, and phone.Key Responsibilities: Serve as the primary contact for customer support Promptly respond to customer queries Process orders, forms, applications, and requests Communicate and coordinate with colleagues as required Assess customer needs to ensure satisfaction

Join Mercier Consultancy Group as a dedicated Customer Support Specialist and utilize your fluency in both German and English to provide excellent service to our diverse clientele. In this role, you will efficiently address customer inquiries and concerns, demonstrating professionalism and a commitment to exceptional support. The ideal candidate is a proactive communicator with strong problem-solving abilities and a passion for helping others.Key ResponsibilitiesDeliver prompt and effective customer support to clients in both German and English via phone, email, and chat.Address customer inquiries, complaints, and technical challenges with empathy and professionalism.Accurately document and track customer interactions to ensure quality assurance and reporting.Work collaboratively with internal teams to escalate and resolve complex issues.Remain informed about product knowledge, company policies, and industry trends.Engage in training sessions and ongoing professional development opportunities.

Join our vibrant team at speakitjobs as a passionate Swedish-speaking B2B Business Developer, dedicated to enhancing the travel and tourism industry. You will be instrumental in driving business success and providing exceptional support to our esteemed clients.Your ResponsibilitiesIn your role as a B2B Sales Agent, you will:Foster customer loyalty through superior sales support via outbound calls and emails.Actively seek and secure new business opportunities.Optimize content, rates, and availability on our platforms to maximize customer conversions.Negotiate promotional offers to aid our marketing and merchandising strategies.Handle inquiries through various communication channels with professionalism and precision.Deliver accurate and comprehensive information in accordance with company protocols.Meet and exceed customer service quality standards, compliance regulations, and productivity goals.

Hello! We’re Plum, the innovative app designed for smart saving and investing. Our mission is to empower individuals to grow their money for life, whether they're saving for their first home or enjoying their retirement.Since our inception in 2016, over 2 million users across 10 European countries have entrusted us with more than £2 billion, thanks to our intelligent automation and AI technology – that’s the magic of Plum! Our efforts have been recognized with numerous awards from esteemed organizations like Deloitte and Finder.We're proud of our dedicated team of over 230 passionate Plumsters, who collaborate across Europe to help us fulfill our mission. Now, we invite more talented individuals to join us on this exciting journey.The RoleWe are in search of a skilled KYC Analyst to take on the critical task of executing verification procedures. You will thrive in this role if you are customer-oriented, diligent, embrace challenges, and are continuously seeking ways to enhance processes.Having at least one year of experience in a Payments or Finance environment, particularly with insights into compliance procedures such as Know Your Customer (KYC), PEP/sanctions screening, and anti-money laundering, will be a significant advantage.This position requires availability to work Sunday to Thursday from 10:00 AM to 6:30 PM due to our team's varied shift patterns.What You’ll DoFacilitate the identification and verification of customers by ensuring all operational tasks are completed promptly.Engage with users through chat or email to gather any outstanding KYC documentation and resolve verification issues.Conduct customer screenings against multiple databases.Collaborate with third-party partners on verification-related inquiries.Respond to verification-related questions from both customers and team members.Assist in developing world-class processes to support our rapidly growing team and company.Engage in continuous learning and skill enhancement within your area of expertise.What We’re Looking ForExperience in a banking KYC function.Prior experience in a customer-facing role (e.g., Customer Support or Operations) is highly desired, showcasing exceptional written communication skills.Proficiency in written and verbal English; fluency in another European language is a plus.A genuine passion for navigating the complexities of an operational environment and an eagerness to engage in KYC processes.Strong analytical skills and excellent research capabilities.A proactive approach to problem-solving with a determination to understand the underlying reasons.Ability to work independently and make decisions within your area of responsibility.Meticulous attention to detail and strong organizational skills.Efficiency and speed in completing tasks.