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Engineering Operations Manager

Remote Full-time $154K/yr - $154K/yr

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Experience Level

Manager

Qualifications

Key Responsibilities: Lead the Engineering Operations Team: Build, mentor, and support a skilled team of infrastructure and operations engineers; set clear priorities, goals, and performance expectations; cultivate a culture of ownership, operational excellence, and continuous improvement. Oversee Infrastructure Reliability and Operations: Ensure the reliability and performance of infrastructure across AWS and hybrid environments; drive enhancements in observability, incident response, and operational processes; lead root cause analysis and ensure insights lead to long-term improvements. Guide Infrastructure and Platform Strategy: Collaborate with cross-functional teams, including Security Operations and Compliance, to align infrastructure strategies with organizational goals.

About the job

Tucows Domains stands as the world’s leading wholesale domain registrar, dedicated to preserving the integrity, neutrality, and accessibility of a crucial yet largely unseen component of the Internet: the domain name system (DNS).

As a key segment of Tucows—one of the largest Internet companies globally—Tucows Domains boasts a distinguished history of enhancing the Internet experience, operating internationally under the well-known brands of Ascio, Enom, Hover, and OpenSRS.

We uphold a people-first ethos grounded in respect, trust, and flexibility. We recognize that what works best for our employees also benefits us. This philosophy is reflected in our predominantly remote-first structure, allowing team members to work from any location with internet access. Today, we proudly have over a thousand dedicated professionals from more than 20 countries on our team.

If this resonates with you, we invite you to join our dynamic team!

Role Overview

Tucows Domains is seeking a Manager of Engineering Operations to lead a team responsible for ensuring the reliability, scalability, and performance of our infrastructure and platforms.

This position combines managerial duties with hands-on technical involvement. You will guide and mentor a team of engineers while actively engaging with the systems that underpin our services. Your expertise will be essential in shaping our infrastructure strategy across AWS and hybrid environments, ensuring our platforms remain resilient, secure, and scalable as our business evolves.

You will collaborate closely with engineering teams throughout the organization to enhance operational practices, modernize infrastructure, and ensure the delivery of dependable systems for our customers.

This position is remote for candidates located in Canada.

About Tucows Inc.

Tucows Inc. is a prominent player in the domain registration industry, known for its commitment to improving the Internet experience. With a diverse global workforce and a focus on innovation, Tucows continues to lead in providing reliable and scalable domain solutions.

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