Engineering Manager

As the Customer Support Lead at Cardless, you will be instrumental in leading our customer support team to deliver exceptional service and support to our valued customers. You will manage daily operations, ensuring that the team meets and exceeds performance targets while providing a positive customer experience. Your leadership will foster a culture of excellence and continuous improvement within the team.

Cardless creates credit card and loyalty platforms designed to help consumer businesses build stronger customer relationships. The company works with partners such as Coinbase, Bilt, and Qatar Airways, integrating credit card experiences directly into partner offerings. Headquartered in San Francisco, Cardless has raised about $150 million from investors including Spark Capital, American Express, and Activant Capital. The team values curiosity, humility, and a sense of ownership. Employees are encouraged to take responsibility for their work in an environment that balances speed with thoughtful decision-making. Role overview The Finance Operations Lead manages daily fund flows, prepares reports for lenders and partners, and oversees the borrowing base process for Cardless and its brand partners. This is a hands-on, individual contributor position that emphasizes accuracy and timely execution. Sitting at the intersection of Finance, Capital Markets, Data, and Operations, this role ensures compliance with credit facility requirements and supports effective liquidity management. What you will do Oversee daily operations related to fund flows Prepare and deliver reports for lenders and partners Manage the borrowing base process across Cardless and partner programs Maintain accuracy and integrity in all funding flows and reporting Collaborate with teams in Finance, Capital Markets, Data, and Operations Focus on automation, controls, and building scalable processes Support compliance with all relevant credit facility requirements Who thrives here People who are meticulous and disciplined in their work Those comfortable handling high-volume, transaction-focused tasks Individuals skilled in modern data and banking platforms Professionals who prioritize process automation and strong controls Location This position is based in San Francisco.

Cardless seeks a Data Analyst in San Francisco to help transform raw data into actionable insights. The work in this role shapes how teams refine internal processes and enhance the customer journey. Insights generated here play a direct part in guiding business decisions across the company. Key Responsibilities Analyze datasets to identify trends and patterns that influence business strategy Create clear, accessible visualizations to communicate findings to team members Apply statistical techniques to support recommendations and assist in decision-making Location This position is based in San Francisco.

Join Cardless as a Backend Software Engineer and become an integral part of our innovative team! In this role, you will design, develop, and enhance the robust systems that drive our co-branded credit card platform, covering key areas such as applications, accounts, transactions, fraud detection, risk management, and customer rewards.Your contributions will be essential in ensuring the scalability, security, and performance of our backend systems. You will engage in architectural planning and decisions to evolve our platform as we expand.

About Cardless Cardless builds digital-first credit card solutions for leading brands. Named to the Forbes Fintech 50 in 2026, the company focuses on delivering integrated, customer-friendly financial products. Role Overview The Corporate Counsel will work from San Francisco and report to the General Counsel. This attorney will play a key role in supporting Cardless’s commercial and capital markets activities. The position centers on providing legal guidance for a range of commercial and financing transactions. What You Will Do Advise on commercial agreements and capital markets transactions Develop and improve legal processes, with a focus on scalability and adaptability Collaborate closely with business teams and executive leadership Support the use of AI tools to streamline legal workflows Who We’re Looking For Detail-oriented and proactive attorney Comfortable working in a changing, high-growth environment Strong interest in technology and AI-driven legal solutions Experience with commercial and capital markets legal work

Join Reevo as a Customer Support Lead!In this pivotal role, you will be the cornerstone of Reevo’s customer support experience. Your mission will be to address customer inquiries, educate users, and advocate for the customer's voice within our organization. By establishing scalable processes and tools, you will help lay the groundwork for Reevo’s support function while developing a profound understanding of our platform to enable swift and effective problem resolution in collaboration with diverse teams. This position is perfect for individuals who are passionate about problem-solving, eager to learn intricate systems, and dedicated to providing exceptional support with care and accuracy.At Reevo, we prioritize cultivating a robust in-person culture and are currently in a growth phase. We expect our team members to work from our San Francisco office five days a week, as this is essential to our operational success and scaling efforts.

Join Cardless, Inc. as a Learning and Development Lead, where you will spearhead initiatives to enhance employee skills and growth within our dynamic team. You will be responsible for designing and implementing comprehensive training programs that align with our organizational goals. Collaborate with leaders to identify learning needs and cultivate a culture of continuous improvement.

Join Campfire as a Customer Support Manager, where you will serve as a dedicated advocate for our customers, delivering prompt, thoughtful, and high-quality assistance for both technical and accounting inquiries. You will manage intricate support cases, develop extensive product knowledge, and play a pivotal role in refining our support processes as we expand.Collaborating closely with Product, Engineering, and Customer Success teams, you will convert customer feedback into enhanced product experiences, continuously elevating our user support.This position is perfect for individuals who enjoy solving problems, excel in dynamic environments, and aspire to grow into leadership roles over time.

Join Candid Health as a Customer Support Lead, where you will play a critical role in enhancing our customer experience. You will lead a team of support specialists, ensuring that our clients receive timely and effective assistance. Your leadership will help shape our support strategies and drive customer satisfaction.

At Cardless, we are revolutionizing the credit card and loyalty platform space, enabling consumer businesses to create unique customer engagement experiences. We have successfully launched over a dozen credit card programs for innovative companies such as Coinbase, Bilt, and Qatar Airways. Our pioneering technology seamlessly integrates credit card functionalities into their offerings.We prioritize curiosity, humility, and intensity in our team — we are fast-paced and take significant ownership of our work. This is an environment where a driven and resourceful individual can profoundly impact our growth. Based in San Francisco, we have raised approximately $150M in equity funding from esteemed venture capital firms, including Spark Capital, American Express, and Activant Capital.The RoleWe are seeking a Head of Talent Acquisition to spearhead and enhance our recruiting efforts at Cardless. Reporting directly to our COO and collaborating closely with our founders, you will play a vital role in our hiring initiatives. This position demands hands-on involvement as we regard hiring as the most impactful element of our operations. Your contributions will significantly influence our business trajectory over the coming year.As our first full-time recruiting hire, you will have the chance to build upon an existing foundation established through outsourced recruiters and fractional support. This is your opportunity to shape the recruiting function in alignment with your vision while maintaining the momentum we have already established.With ambitious growth plans for the next year, you will own the entire hiring process from sourcing to closing candidates, while also developing a small team to enhance your effectiveness. This role is intensely hands-on, as we are not looking for a leader who prefers to manage from a distance.

As a Marketing Compliance Manager at Cardless, you will play a pivotal role in ensuring our marketing strategies align with regulatory requirements and industry standards. You will work closely with cross-functional teams to develop and implement compliance strategies, conduct audits, and provide training to ensure that all marketing activities meet legal and ethical guidelines.

Join Cardless Inc. as a Monitoring and Testing Manager, where you will play a crucial role in ensuring our systems are operating efficiently and effectively. You will lead a dynamic team responsible for monitoring operations, conducting rigorous testing, and implementing innovative solutions that enhance our services. Your expertise will directly contribute to our commitment to delivering exceptional customer experiences.

Join Cardless as a Payment Operations Manager and play a pivotal role in streamlining our payment processes. You will lead a dynamic team to enhance operational efficiency and ensure seamless payment experiences for our customers. This position requires a strategic thinker with strong analytical skills, capable of identifying opportunities for improvement and implementing effective solutions.

About CompleteAt Complete, we believe that compensation should be a transparent and well-understood aspect of every organization. Our mission is to demystify compensation, ensuring that it is not just a hidden figure in spreadsheets but a clear, trusted system that everyone can engage with.We empower teams to build scalable compensation infrastructures that foster fairness and consistency, driven by real market data and insightful analytics. This approach aligns leadership, managers, recruiters, and employees, transforming compensation into a source of confidence rather than conflict.Complete manages the entire compensation lifecycle, from interactive offers to job leveling and total rewards statements, creating a seamless experience that helps organizations attract and retain top talent without confusion.Why Choose Complete?If you are curious about compensation decisions, fair pay, and executive thought processes behind these choices, you'll find a home here.We foster a high-autonomy environment where your contributions have a significant impact, and your insights shape our products daily. Here, your ideas are valued, and we encourage you to take ownership of challenges and develop innovative solutions.We prioritize collaboration with thoughtful, driven individuals who aim to make a difference while enjoying their work. We leverage AI-powered workflows to rethink compensation, taking our responsibilities seriously while also having fun.Complete is supported by Accel and Y Combinator, with esteemed technology leaders and operators such as Will Larson (CTO of Carta), Eric Sagar (COO of Plaid), and Mathilde Collin (CEO of Front) as our advisors.Who We Are? We are dedicated builders, focused on our customers. We engage deeply with our clients, listening to their feedback and using it to enhance our product. Our product discussions are rooted in real-world applications. We prioritize building the right solutions over speed, evident in our hiring practices, product reviews, and team contributions. Everyone's voice matters, and we hold each other accountable for continuous improvement. Our small, focused team maintains high standards for craftsmanship and collaboration, ensuring that we deliver the best results together.

Join our innovative team at Cardless as a Card Processor Operations Specialist. In this pivotal role, you will oversee and improve the card processing operations, ensuring efficiency and compliance. Your contributions will directly impact our ability to provide seamless financial solutions to our clients.

Cardless creates credit card and loyalty platforms for consumer brands, powering programs for companies such as Coinbase, Bilt, Qatar Airways, and Alibaba. With active products in the market and a growing base of cardholders, the company is expanding rapidly. Role overview The IT Operations Engineer manages the internal technology that supports Cardless day to day. This position plays a key part in shaping systems and workflows to help the team work efficiently, especially as the company scales. What you will do Oversee and improve internal IT operations Set up and maintain systems for onboarding and offboarding employees Build the foundation for scalable, reliable IT processes as Cardless grows Location San Francisco, California

About Retell AIRetell AI is pioneering the future of customer service by leveraging first principles to transform the call center experience through advanced voice AI technology.In just 18 months since our inception, our innovative AI voice agents have been utilized by thousands of companies to efficiently manage sales, support, and logistics calls, significantly reducing the need for large teams of human agents. With the backing of esteemed investors such as Y Combinator and Alt Capital, we have achieved an impressive $36 million ARR, growing from $5 million at the beginning of 2025 with a dedicated team of 20 professionals.Our ambitious vision for 2026 is to develop a state-of-the-art CX platform powered entirely by AI. We aim to create intelligent AI 'workers' that will function as frontline agents, QA analysts, and managers, capable of autonomously executing, monitoring, and enhancing customer interactions.We are rapidly expanding and seeking passionate innovators eager to solve challenging technical problems, work swiftly, and make a tangible impact at one of the fastest-growing voice AI startups. Join us in shaping the future.Recognized as a top 50 AI app in a16z's list: https://tinyurl.com/5853dt2xRanked #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025Listed among the top-ranking startups at: https://leanaileaderboard.com/About the RoleAs the Support Engineering Lead at Retell, you will be responsible for overseeing the technical support operations of our sophisticated voice AI platform. This hands-on leadership position involves directly troubleshooting complex customer challenges, developing AI agents and automations, and leading an expanding team of support engineers.You will work at the intersection of engineering, customer relations, and product development, ensuring unparalleled reliability, swift issue resolution, and scalable support systems as Retell continues its growth trajectory.This position is perfect for individuals who thrive on resolving intricate technical issues under pressure, engaging with clients directly, and constructing systems and teams from the ground up.

Join our dynamic team as a Customer Support Representative, where you’ll play a crucial role in assisting clients with their inquiries and technical support needs.At Lever, we were established a decade ago to revolutionize the recruitment process, helping companies like Netflix, Yelp, and Shopify find and hire top talent. We’re proud to be recognized as the #1 workplace in San Francisco and one of the best in the United States, thanks to our unique people-first culture and commitment to our valued team members.As a Customer Support Representative, you will be responsible for managing client inquiries through phone and email, collaborating with various teams to resolve issues efficiently. You will create and update technical support tickets, provide initial technical assistance, and escalate complex inquiries as needed.This role requires availability for night and weekend shifts in our fast-paced, 24/7 customer support environment.

Join Our MissionAs we approach 2026, the tech industry faces an "infinite software crisis". At Sazabi, we are pioneering a solution with our AI-native observability platform designed specifically for agile engineering teams.Welcome to Sazabi: Your Key to Effortless Application Management.Sazabi empowers teams to query their production systems in natural language, visualize operations in real-time, and diagnose issues with unprecedented speed—10x faster than traditional methods. Say goodbye to cumbersome instrumentation and alert configurations.We are proud to be backed by influencers from leading AI organizations including Vercel, Graphite, Daytona, Browserbase, LangChain, Mastra, Replit, and many more.