Engineering Manager, Support Experience

About Us (Ensono) Ensono stands as a leading technology advisor and managed service provider. We are dedicated to enhancing our clients' digital transformation, ensuring that their business outcomes are sustainable and impactful. Our skilled team specializes in optimizing hybrid environments through a range of services, including consulting, mainframe and application modernization, public cloud migration, and cloud-native development. With a team of certified experts in AWS, Azure, and Google Cloud, and recognized as the Microsoft Datacenter Transformation Partner of the Year, Ensono boasts a global workforce of over 3,500 associates, headquartered in the greater Chicago area. We prioritize your success by offering comprehensive strategic and managed services tailored for mission-critical applications. Our Advisory and Consulting services provide essential support with application strategies and the ideal deployment environments—whether in the public cloud, multi-cloud, hybrid cloud, or mainframe. Our commitment extends to providing 24/7 support, ensuring that we are your steadfast ally throughout your digital transformation journey. Our technology experts, with cross-platform certifications and decades of experience, seamlessly integrate with your team to foster continuous innovation, maximizing efficiency while ensuring security. At Ensono, our Purpose is to be a relentless ally, challenging the status quo and empowering our clients to Do Great Things! We dedicate ourselves to helping clients achieve transformative business outcomes that redefine operational capabilities. As a trusted technology advisor, Ensono equips clients to navigate constant change and embrace innovation. Our ability to Do Great Things is made possible by our exceptional Associates, whose diverse talents are unified by the Ensono Core Values, integral to our business practices. Role Summary The Application Management Support (AMS) Manager plays a crucial role in ensuring the reliability, stability, and performance of enterprise applications through effective ITIL-based service management and modern SRE (Site Reliability Engineering) practices. This position leads the application support function, managing incidents, problems, changes, and service requests while promoting automation, observability, and continuous improvement. The AMS Manager collaborates closely with cross-functional teams including Development, Infrastructure, and SRE to enhance application performance and minimize operational challenges.

As a Support Account Manager at Saviynt, you will play a pivotal role in ensuring our clients receive the highest level of service and support. You will be responsible for managing client relationships, resolving issues, and providing solutions that enhance client satisfaction. Your ability to communicate effectively and understand client needs will be essential in fostering long-term partnerships.

About MixpanelMixpanel is a cutting-edge event analytics platform designed for builders who seek immediate insights from their data—no SQL expertise necessary. By empowering everyone within the organization to visualize and understand how their contributions affect product, marketing, and revenue metrics, we facilitate informed decision-making.With over 9,000 paying customers, including industry leaders such as Netflix, Pinterest, Sweetgreen, and Samsara, Mixpanel is committed to delivering the most comprehensive and reliable analytics platform that is accessible and trusted by all.About the Support TeamThe Mixpanel Support team consists of skilled problem-solvers with diverse backgrounds, including teaching, consulting, and engineering. Our passion lies in ensuring the success of our customers by helping them navigate and utilize Mixpanel effectively. Our team is globally dispersed, with members located in San Francisco, Barcelona, London, and Singapore.About the RoleWe are seeking an experienced APAC Support Engineering Manager to join our Bengaluru office. In this hands-on leadership role, you will tackle our most intricate technical challenges and manage customer escalations while leading and nurturing a team of 4-6 Support Engineers. We are looking for a professional who can adeptly switch between personally resolving critical customer issues and mentoring their team through complex situations. This position combines technical acumen with team leadership to ensure immediate customer satisfaction and long-term team growth.ResponsibilitiesDevelop and mentor individual contributors within your team through coaching and career advancement.Act as the primary escalation point for major customers and high-priority accounts in the APAC region.Identify and proactively resolve gaps that hinder your team’s ability to deliver exceptional support.Maintain hands-on expertise with Mixpanel’s platform to stay updated on product developments and customer requirements.Offer real-time mentorship during live customer engagements, demonstrating effective problem-solving techniques.Conduct regular one-on-one meetings and performance reviews, focusing on both technical skill enhancement and excellence in customer interactions.Lead quality assurance reviews of team tickets, providing actionable feedback to improve technical accuracy and communication with customers.

Cognite is leading the charge in industrial digitalization, creating innovative AI and data solutions that tackle some of the most challenging and impactful issues facing the world today. With our unparalleled industrial expertise and a robust suite of AI capabilities, including low-code AI agents, we are at the forefront of enabling digital transformation and driving operational enhancements.Our ambitious moonshot aims to unlock $100 billion in customer value by 2035, fundamentally transforming how industries operate globally.

About AQR Capital Management: AQR Capital Management is a renowned global investment management firm, expertly positioned at the intersection of financial theory and practical application. Our mission is to provide exceptional, long-term investment outcomes for our clients by filtering out market noise to pinpoint what truly matters. We are committed to rigorous testing of our ideas, all supported by our unwavering dedication to technological excellence, which drives our insights and analyses. This distinct approach has established us as leaders in both alternative and traditional investment strategies since our inception in 1998. With a systematic, research-driven methodology, AQR employs quantitative tools to process essential information and effectively manage risk. Our diverse clientele includes institutional investors such as pension funds, insurance companies, endowments, foundations, sovereign wealth funds, and financial advisors. The Team and Your Role In this exciting position, you will join the Client Technology Engineering team, providing vital support to AQR's Client Administration, Onboarding, and Business Development divisions. You will be tasked with designing, developing, and supporting automation solutions, which include crafting and implementing APIs, aggregating data from multiple sources, embedding business logic, and automating the formatting and presentation of reports and presentations. The ideal candidate will engage directly with business users and collaborate seamlessly with other engineering teams.

pebl is looking for a Client Experience Manager based in Bengaluru, India. This role shapes how clients interact with the company, focusing on their satisfaction and ongoing engagement. Role overview The Client Experience Manager leads projects to improve client service and support. The position involves designing feedback systems to gather client input and analyzing satisfaction data to identify trends and areas for improvement. Collaboration with teams across the company is key to ensuring client needs are met promptly and effectively. Key responsibilities Create and manage processes for collecting and acting on client feedback Analyze data related to client satisfaction and identify actionable insights Work with various departments to resolve client issues and enhance service delivery Develop training programs that help staff provide excellent client support What you bring This position calls for strong communication skills, experience working with feedback systems, and a collaborative approach. A background in client service or experience management will help in this role.

Join Saviynt as a Senior Technical Support Engineer specializing in Privileged Access Management (PAM). In this pivotal role, you will be dedicated to ensuring a seamless adoption of Saviynt's PAM solutions by our customers. As part of the Customer Support team, your mission will be to assist clients with the deployment, operational management, and scaling of PAM solutions while delivering outstanding customer experiences and driving business success. Collaborate with various teams, including Sales, Customer Success, Engineering, and Product Management, to tackle intricate security challenges, influence design solutions, and enhance the overall PAM product offering.

Join our dynamic team as a Windows L2 Support Engineer, where you will play a crucial role in providing top-notch technical support and solutions for our clients. You will be responsible for troubleshooting and resolving issues related to Windows operating systems, ensuring optimal performance and user satisfaction.

Role Overview Betsol is looking for a Technical Support Engineer in Bengaluru. This role focuses on helping clients solve technical problems and maintain a high level of customer satisfaction. Collaboration with the development team is a regular part of the job to address and resolve issues. What You Will Do Respond to client support requests and troubleshoot technical issues Work with the development team to identify and fix problems Ensure clients receive timely and effective solutions

About the Role Betsol is hiring a Technical Support Engineer in Bengaluru. This role focuses on helping clients resolve technical issues and improve their experience with Betsol products. The work centers on customer service and troubleshooting, supporting clients as they navigate technical challenges.

Weekday's Client is seeking a Network Engineer in Bengaluru, Karnataka to design, build, and maintain reliable network infrastructure. This role supports enterprise-scale networks that form the backbone of business operations. Key responsibilities Develop, implement, and support networking systems to maintain strong connectivity and high uptime. Oversee enterprise networks and troubleshoot complex technical issues as they occur. Collaborate with teams across the company to deploy scalable network solutions. Monitor network performance and make improvements to enhance business operations. Apply security protocols and adhere to industry standards in all network activities. Requirements Strong grasp of networking concepts and principles. Practical experience with network devices and protocols. Comfort working in high-availability environments and responding quickly to issues. Ability to work effectively with colleagues from various teams and backgrounds. This position provides the opportunity to work on large-scale networks and support essential business systems within a collaborative environment.

Join our dynamic team as a Windows L2 Support Engineer. In this role, you will leverage your expertise to troubleshoot and resolve complex technical issues related to Windows environments. Your proficiency in managing user requests and providing exceptional customer service will be key to enhancing our operational efficiency.

Join our dynamic team as a Unix-Oracle Support Engineer in Bengaluru! In this role, you will be responsible for providing comprehensive support for Unix and Oracle systems, ensuring optimal performance and reliability. You will collaborate with cross-functional teams to troubleshoot and resolve technical issues, implement system upgrades, and enhance operational efficiency.We are looking for a proactive individual who is passionate about technology and eager to contribute to innovative solutions. Your expertise will help us maintain our high standards of service delivery.

Point72 Asset Management seeks a Support Engineer to join the Macro Technology team in Bengaluru, India. This role plays a key part in maintaining the firm's technology solutions and supporting daily operations. Responsibilities Troubleshoot technical problems as they occur Perform system administration tasks to maintain smooth operations Assist in improving and enhancing technology offerings Support daily operations to help ensure systems remain reliable This position works with a range of stakeholders and offers the opportunity to influence the firm's technology environment directly.

Join Samsara as a Technical Support Engineer III in Bengaluru, where you will play a crucial role in enhancing our customers' experiences with our innovative IoT solutions. You will be responsible for troubleshooting complex technical issues, providing top-tier support, and collaborating with cross-functional teams to ensure customer satisfaction. If you are passionate about technology and customer service, this is the perfect opportunity for you!

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a VMware L2 Support Engineer. We are seeking a highly skilled professional who will be responsible for providing advanced technical support for VMware solutions in a fast-paced environment. Your role will be pivotal in troubleshooting complex issues, ensuring optimal performance and reliability of VMware infrastructures.

Join Vendavo as a Support Engineer, where you will play a pivotal role in ensuring the seamless operation of our products. This position is integral in providing technical support while maintaining a strong understanding of business needs and delivering exceptional customer service.

What You Will Do:Deliver prompt customer support to OneDirect clients six days a week via email.Collaborate with business teams to gain insights into product usage and identify opportunities for enhancing client experiences.Deeply understand the product and troubleshoot all issues reported by clients.Oversee the management of weekly email campaigns directed to clients.Comprehend the technical implementation of the product and identify root causes of issues and requests from business teams and clients.Coordinate closely with the OneDirect tech team to resolve client issues efficiently.Conduct online demos and walkthroughs for outstation clients.

Join Figma as a Technical Support Manager in Bengaluru, where you will lead a dynamic team dedicated to delivering exceptional support to our users. In this role, you will be responsible for overseeing technical support operations, ensuring customer satisfaction, and driving continuous improvement in support processes. We are looking for a strategic thinker with a passion for customer service and a strong technical background.