Engineering Manager - Platform Infrastructure

As a Senior Product Manager at Decagon, you will play a pivotal role in shaping the future of our products. You will collaborate with cross-functional teams to define product vision, strategy, and roadmap, ensuring alignment with business objectives and customer needs. This position requires strong analytical skills, a passion for technology, and the ability to drive innovative solutions in a fast-paced environment.

About DecagonDecagon stands at the forefront of conversational AI, enabling brands to create unparalleled concierge customer experiences.Our innovative technology empowers leading enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to harness AI agents that facilitate personalized and highly engaging interactions across various channels, including voice, chat, email, and SMS.We envision a future where customer experience transcends traditional support methods, offering quicker solutions, enriched dialogues, and more profound connections. Backed by elite investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we are committed to this vision.At Decagon, we thrive in an office environment that champions collaboration, excellence, and rapid progress. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our team dynamics and growth.About the RoleIn your role as a Senior Data Scientist at Decagon, you will apply rigorous technical expertise to analyze, test, and leverage data across our business operations. You will design experiments, utilize advanced statistical techniques, and construct scalable analytical frameworks to directly influence product strategy and enhance corporate performance.You will collaborate with Engineering and Product teams to implement robust measurement practices, promote data-driven decision-making, and derive insights that will guide Decagon’s future direction. This position requires a blend of analytical excellence and product insight, with the capacity to impact decisions at the highest organizational levels.In this role, you willDevelop and manage foundational datasets and metrics that reflect usage, performance, and efficiency across Decagon's AI platform.Enhance and expand Decagon’s data models, metrics, and dashboards to ensure coherent and scalable reporting across various teams.Collaborate closely with Engineering to inform strategy using data—identifying potential bottlenecks and scaling challenges before they escalate.Partner with Product and Engineering teams to integrate experimentation and measurement best practices into product development processes.Continuously refine Decagon’s data stack, ensuring efficient models, pipelines, and tools that enable self-service analytics across the organization.

Join Decagon as a Product Designer and unleash your creativity! We are seeking an innovative thinker who can design user-friendly and visually appealing products that meet our users' needs. You will collaborate with cross-functional teams to create prototypes, conduct user research, and iterate designs based on feedback.

Join Decagon as a Security Engineer where you will play a crucial role in safeguarding our systems and data. You will collaborate with cross-functional teams to identify vulnerabilities, implement security measures, and ensure compliance with industry standards. This is an exciting opportunity to work in a dynamic environment and contribute to the security posture of our organization.

As a Product Manager specializing in Research at Decagon, you will play a pivotal role in shaping our product strategy and driving innovation. You will work closely with cross-functional teams to identify market opportunities, define product vision, and deliver actionable insights that meet customer needs.Your responsibilities will include conducting thorough market research, analyzing user feedback, and collaborating with engineering, design, and marketing teams to ensure successful product launches. You will leverage your expertise to prioritize features and enhancements that align with our company objectives.

About DecagonDecagon stands at the forefront of conversational AI technology, enabling brands to create exceptional customer experiences. Our platform empowers industry leaders such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI-driven agents that facilitate personalized interactions across various channels including voice, chat, email, and SMS.Our vision is to revolutionize customer experiences, transforming traditional support interactions into quick resolutions and meaningful conversations. We are proud to be supported by renowned investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, who share our ambitious goals.As an in-office company, we foster a culture driven by excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — guide our collaborative efforts and growth.About the Role:Decagon is on the lookout for a dynamic Pricing Operations Lead to bridge the gap between Sales, Finance, and Strategy. As the inaugural pricing specialist, you will collaborate closely with the Business Operations team to sculpt this function from the ground up.In this pivotal role, your primary objective will be to enhance and streamline our enterprise go-to-market strategy, partnering with account executives to formulate and present compelling deals. Your initiatives will encompass developing pricing and packaging strategies, establishing internal deal and pricing processes, and engaging in proposal creation and negotiation.This is an exciting opportunity that merges strategic insight with high-impact execution. We seek motivated problem solvers who excel in analytical thinking and possess exceptional relationship-building skills.Key Responsibilities:Lead the end-to-end deal structuring for enterprise opportunities, collaborating directly with account executives to craft proposals and successfully close deals.Develop and refine Decagon's pricing and packaging strategies.Establish and scale internal deal desk processes as our company grows.Collect and analyze pricing and deal data to inform company strategy.Work cross-functionally with Finance and Legal to ensure alignment on deal economics and contract terms.

Decagon develops conversational AI that enables brands to deliver personalized customer interactions across channels like voice, chat, email, and SMS. Well-known companies such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas rely on Decagon’s technology to create tailored experiences for their customers. Supported by investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, Decagon is committed to moving beyond traditional support models to offer faster resolutions and more meaningful conversations. The company operates from its San Francisco office, emphasizing a culture of excellence and speed. Core values include Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle. Role overview As the Senior Product & Design Talent Sourcer, the focus is on supporting Decagon’s rapid growth by leading sourcing for high-priority Product and Design positions. This role works closely with Recruiters and Product and Design leaders to identify, engage, and attract talent in Product Management and Product Design. The position offers both impact and autonomy. A strong sense for product and design quality, deep understanding of the talent market, and a proven track record in building talent pipelines are essential for success. Team collaboration The Talent team at Decagon partners with leadership to shape organizational design, set standards of excellence, and recruit individuals who will help shape the company’s future. Adaptability, problem-solving, and a focus on organizational growth define the team’s approach. Location This role is based in-office in San Francisco.

About DecagonAt Decagon, we are pioneers in the conversational AI landscape, enabling brands to create unparalleled customer experiences. Our innovative platform empowers leading enterprises such as Avis Budget Group, Block’s Cash App, Square, Chime, Oura Health, and Hunter Douglas, allowing them to deploy AI agents for personalized and enriching interactions across various channels—voice, chat, email, SMS, and beyond.We are on a mission to transform customer experiences, moving beyond traditional support tickets and hold music to achieve quicker resolutions, more meaningful conversations, and stronger relationships. Our vision is shared by top-tier investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.Located in the heart of San Francisco, we are an in-office company that thrives on a collective commitment to excellence and agility. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—embody our approach to teamwork and growth.About the TeamThe Product team at Decagon is responsible for the platform's core features, including agent building, evaluation, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We collaborate closely across all customer segments, partnering with engineering, design, and go-to-market teams to ensure our platform remains robust, scalable, and user-friendly.About the RoleAs the inaugural Product Operations Manager at Decagon, you will play a pivotal role in steering strategic clarity, accelerating execution, and ensuring operational excellence within the Product and Design organization. You will establish foundational processes to enhance product development, leading cross-organizational initiatives, fostering data-driven decision-making, and empowering your team.Key ResponsibilitiesDevelop and implement essential processes and operating rhythms, including customer feedback mechanisms and product roadmapping.Integrate high-quality, actionable insights derived from customer feedback and data into our product development lifecycle.Facilitate team enablement through training, development, and the provision of effective tools.Qualifications6+ years of relevant experience in Product Operations, Technical Program Management, or Product Management.Demonstrable experience in constructing and maintaining effective cross-organizational processes and operational rhythms.Proven track record in managing cross-functional teams and enhancing collaboration.Strong analytical skills with the ability to synthesize complex data into actionable insights.Excellent communication and interpersonal skills, capable of fostering relationships at all levels.

Join Decagon as a Senior IT Manager and lead our technology initiatives to enhance operational efficiency and drive innovation. In this pivotal role, you will oversee IT projects, manage a talented team, and collaborate closely with cross-functional departments to ensure that our technological infrastructure is robust and scalable.Your leadership will be crucial in shaping the IT strategy and aligning it with our business objectives. You will be accountable for the implementation of technology solutions that improve productivity, enhance security, and streamline processes.

Join Decagon as a Product Manager and play a pivotal role in shaping our innovative conversational AI platform. Collaborate closely with cross-functional teams to design and implement features that enhance customer experiences through powerful AI-driven insights. You'll be responsible for the product roadmap, guiding initiatives from ideation to launch, and ensuring that our offerings remain robust, scalable, and tailored to the needs of leading enterprises.

Join Decagon as a Senior Manager of Marketing Operations and lead our marketing team to new heights! In this pivotal role, you will oversee the development and execution of marketing strategies, manage cross-functional teams, and analyze performance metrics to optimize our marketing efforts. You will collaborate closely with product development and sales teams to ensure alignment and drive growth. Your leadership skills will help foster a culture of innovation and excellence within the marketing department.

About DecagonDecagon stands at the forefront of conversational AI technology, empowering brands to create unparalleled concierge customer experiences. Our innovative platform supports industry-leading organizations such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas in deploying AI agents that facilitate personalized, engaging interactions across voice, chat, email, SMS, and more.We envision a future where customer experiences evolve from traditional support tickets and hold music to rapid resolutions, enriched conversations, and stronger relationships. Our mission is supported by a group of world-class investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.With a commitment to excellence and speed, our in-office culture embodies values such as Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle, guiding our growth as a cohesive team.Join Our TeamThe Product Management team is responsible for Decagon’s foundational platform features, including agent building, evaluation, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We collaborate across customer segments and partner closely with engineering, design, and go-to-market teams to ensure our platform is robust, scalable, and user-friendly.As one of our pioneering Product Managers, you will play a vital role in establishing the product foundation that supports our customers in building and managing their AI agents. You will oversee initiatives from inception through launch and adoption, refining the product experience for some of the world’s most significant businesses.Role OverviewVoice communication is the most intuitive way for individuals to interact. It is faster than typing, conveys deeper emotions and context, and integrates seamlessly into daily life. For businesses, voice represents a critical component of an effective omni-channel customer experience strategy.In this position, you will serve as the product owner for Decagon’s AI-driven voice agent. Your mission will be to deliver human-like voice performance across multiple use cases, including cost-efficient frontline support and proactive engagement for onboarding, retention, and promotional efforts.

Are you looking to become a part of a dynamic and forward-thinking company? If you are enthusiastic about technology and innovation but don’t see a current opening that fits your profile, we encourage you to apply here! We are always on the lookout for talented individuals who can contribute to our mission.

Join Decagon as a Senior Software Engineer specializing in Agents. In this role, you will be instrumental in designing and developing cutting-edge software solutions that enhance the functionality and performance of our agents. You will collaborate with cross-functional teams to implement innovative features, ensuring our products remain at the forefront of technology.

Join Decagon as a Senior Software Engineer specializing in Agent Development. In this pivotal role, you will be responsible for designing, implementing, and optimizing software solutions that enhance our agent systems. You will collaborate with cross-functional teams to drive innovative projects, ensuring the highest quality and performance of our applications.

We are looking for a dedicated and detail-oriented Governance, Risk, and Compliance (GRC) Manager to join our team at Decagon in San Francisco. In this pivotal role, you will be responsible for developing, implementing, and maintaining our governance, risk, and compliance strategies to ensure our operations align with regulatory requirements and industry standards.Your expertise will help us assess risk management processes and enhance our compliance framework, allowing Decagon to maintain its reputation as a leader in the industry. This is an exciting opportunity to contribute to our organizational integrity and enhance our compliance culture.

Decagon is seeking an Engineering Manager to lead its AI & Data Infrastructure team in San Francisco. This role centers on guiding engineers as they develop AI solutions and robust data frameworks to advance Decagon’s technology roadmap. Role overview The Engineering Manager will oversee a team dedicated to AI and data infrastructure initiatives. The position involves hands-on leadership, ensuring projects move forward and align with company objectives. What you will do Lead and mentor engineers working on AI and data infrastructure projects Drive project execution to enhance product capabilities Foster a collaborative and supportive team environment Oversee strategic planning and allocate resources for the team Manage team performance and encourage professional growth Requirements Experience leading technical teams in AI and data infrastructure Strong leadership and clear communication abilities Skill in strategic planning and resource management Dedication to building technology solutions that make a difference This position offers the chance to shape Decagon’s products and technology direction through AI and data-driven work.

About DecagonDecagon stands at the forefront of conversational AI, enabling brands to provide exceptional concierge-level customer experiences.Our innovative technology empowers leading enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and enriching interactions across voice, chat, email, SMS, and more.We envision a future where customer experiences transform from mundane support tickets and hold music into swift resolutions, meaningful conversations, and profound relationships. Proudly backed by esteemed investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we are committed to this vision.As a company that values excellence and speed, we operate in-office, driven by principles that include Just Get It Done, Invent What Customers Want, a Winner’s Mindset, and The Polymath Principle.About the Role:In the role of Sales Development Manager at Decagon, you will play a pivotal part in recruiting, training, and developing a high-performing team of Sales Development Representatives (SDRs) to enhance our top-of-funnel pipeline and accelerate sales growth. You will lead and manage a team of 6-10 SDRs focused on account-based prospecting, multi-threaded outreach, and the sophisticated qualification of enterprise opportunities. Close collaboration with Go-to-Market leadership will be crucial as you fine-tune outreach strategies, streamline processes, and cultivate the next generation of sales talent.This position is ideally suited for individuals who are passionate about shaping and optimizing the sales development process within a dynamic startup environment.Key Responsibilities:Lead and expand a team of 6-10 BDRs concentrating on Enterprise and Strategic segments.Recruit and train new SDRs on Decagon’s offerings, customer profiles, competitive landscape, and operational tools.Foster a high-performance culture by overseeing daily operations and managing the quota performance of individual SDRs.Design and implement career development plans for direct reports, including daily mentoring, coaching on time management, objection handling, prospecting strategies, and active listening skills.Collaborate with cross-functional leaders and partners in Sales, RevOps, and Marketing to drive pipeline and prospecting initiatives that surpass company objectives.Provide performance reports and forecasts to senior leadership.

Join Decagon as a Strategic Finance Manager, where you will play a pivotal role in shaping our financial strategies and driving growth. In this position, you will leverage your expertise to analyze financial data, develop forecasts, and provide insights that influence key business decisions. Collaborate with cross-functional teams to ensure alignment on financial goals and contribute to the overall success of the organization.