Engineering Manager, Issue Workflow

Join Airwallex as an Associate in Issuing Risk OperationsAt Airwallex, we are revolutionizing the way global businesses manage their payments and finances. Our cutting-edge platform, built on advanced proprietary technology, supports over 200,000 enterprises around the world, including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN. With our fully integrated solutions, we empower businesses to manage everything from accounts and payments to treasury and spend management on a global scale.Founded in Melbourne and now boasting a diverse team of over 2,000 industry leaders across 26 international offices, Airwallex is valued at an impressive US$8 billion. Our esteemed investors, including T. Rowe Price, Visa, and Mastercard, trust us to shape the future of global banking. Ready to take on a career-defining challenge? Join us and make an impact.

Airwallex supports more than 200,000 businesses worldwide with payment processing and embedded finance solutions. The company’s proprietary technology helps clients, including Brex, Rippling, and Qantas, operate more efficiently on a global scale. With over 2,000 employees across 26 offices and backing from investors like Visa, Mastercard, and Sequoia, Airwallex continues to shape the future of financial services. The Operations team ensures that Airwallex’s services run smoothly, focusing on workflow optimization, process improvement, and strong customer support. This group is committed to high standards and continuous growth through best practices. Role overview The Associate in Credit Risk Operations will work closely with team members to assess the credit risk of Airwallex clients. This position centers on monitoring existing clients and supporting the company’s risk management goals while maintaining a high level of service. What you will do Conduct credit risk assessments for Airwallex clients Monitor client activity to ensure ongoing risk management Collaborate with colleagues to uphold operational standards Requirements Strong analytical skills and attention to detail Comfort working in a collaborative environment Alignment with Airwallex’s operating principles and values, including humility and a hands-on approach This role is based in San Francisco, US.

Join our team at North Star Staffing Solutions, Inc. as an Operational Risk Consultant 3, where you will be instrumental in identifying, assessing, and mitigating operational risks within our organization. In this critical role, you will collaborate with various departments to develop robust risk management strategies and ensure compliance with regulatory requirements. Your expertise will help us enhance our operational capabilities and drive sustainable growth.

Join Airwallex as a Senior Analyst, Merchant Risk OperationsAt Airwallex, we pride ourselves on being the premier unified payments and financial platform tailored for global enterprises. Our innovative proprietary infrastructure and advanced software solutions have empowered over 200,000 businesses worldwide, including renowned brands like Brex, Rippling, Navan, Qantas, and SHEIN. Our services encompass everything from business accounts and payments to spend management and treasury solutions, extending to embedded finance on a global scale.Founded in Melbourne, our diverse team of over 2,000 talented professionals operates across 26 offices globally. With a valuation of $8 billion, we are backed by esteemed investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. We are at the forefront of transforming the global payments landscape. If you are eager to undertake the most ambitious work of your career, we welcome you to join us.Attributes We ValueWe seek proactive builders who embody a founder’s spirit and are driven to make a significant impact, accelerate their learning, and take genuine ownership. If you possess strong expertise in your role and a sharp analytical mindset, coupled with a passion for our mission and operating principles, you will thrive here. You are quick-thinking, curious, and adept at making informed decisions with a balance of speed and thoroughness.Your humility and collaborative nature enable you to translate innovative ideas into tangible products, ensuring you deliver results from start to finish. Utilizing AI to enhance efficiency and problem-solving capabilities, you will confront complex, high-impact challenges alongside exceptional teammates while advancing your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.Team OverviewThe Operations team at Airwallex is dedicated to ensuring the seamless execution of our services and processes. Our focus is on optimizing workflows, enhancing operational efficiency, and providing outstanding customer support. By streamlining operations and adopting best practices, we contribute to the company's growth while upholding high service standards. Our commitment lies in delivering a seamless experience for our customers and supporting Airwallex’s mission to empower businesses on a global scale.Your RoleWe are in search of a dynamic Senior Analyst to join our Merchant Risk Operations team. This role transcends a typical reviewer position; we desire a builder-operator. You will manage the daily execution of complex merchant risk operations, ensuring our processes run smoothly while contributing to strategic initiatives.

Role Overview flex is hiring an Associate Director of Risk Management in San Francisco, California. This position shapes the company’s approach to risk, focusing on both asset protection and regulatory compliance. The role calls for a leader who can design, implement, and refine risk management strategies that fit flex’s needs. Main Responsibilities Create and maintain risk management frameworks tailored to the organization. Conduct regular assessments to identify potential risks and vulnerabilities. Work closely with teams across the company to develop practical risk mitigation plans. Track changes in industry standards and regulations, ensuring company practices remain current. Train staff on risk management policies and provide ongoing support for compliance efforts.

Role Overview Accordion is hiring a Vice President of AI Risk and Operations. This leader will guide the company’s approach to managing AI risks and improving operational processes. The role covers both strategy and execution, with a focus on keeping AI initiatives secure and effective. What You Will Do Develop and implement risk management frameworks for AI projects Ensure the integrity and security of AI systems Oversee operational processes and identify areas for greater efficiency Promote best practices across departments Location This position is based in Chicago, New York, or San Francisco.

Welcome to Adyen Adyen is a leading financial technology platform that integrates payments, data, and financial services into a single solution, catering to renowned clients such as Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses by providing them with tools designed for ambition. We foster an environment where our employees can thrive, supported by a culture that encourages personal and professional growth. Our motivated teams tackle unique technical challenges collaboratively, delivering innovative and ethical solutions that accelerate business success. Position Overview: Payments Risk Operations Analyst We are seeking a skilled Analyst to join our Payments Risk Operations team. This role is perfect for professionals adept at navigating intricate cases, managing critical long-term projects, and harmonizing compliance with a customer-focused approach. In this position, you will play a vital role in supporting our sustainable business growth, ensuring alignment between Adyen and our clients with Payment Networks’ regulations and our internal risk appetite. You will serve as a strategic ally to our global clients, guiding them through the compliance landscape while proactively identifying and mitigating emerging threats within the payment ecosystem. Collaborating closely with our internal teams, including Compliance, Sales, Account Management, Product, and Partnerships, you will optimize processes and develop scalable solutions to safeguard our portfolio. By transforming complex requirements into actionable strategies, you will mitigate non-compliance losses and drive operational excellence. Ideal Candidate Profile The ideal candidate will possess strong analytical skills, a proven history of managing cross-functional projects, and the capability to scale complex operations in a dynamic environment.

About Scribd:At Scribd Inc. (pronounced “scribbed”), we are on a mission to ignite human curiosity. Our products—Everand, Scribd, Slideshare, and Fable—foster a world filled with stories and knowledge, democratizing the flow of ideas and empowering collective expertise.We are committed to maintaining a culture where our employees can be authentic and courageous; where we engage in constructive debates and remain committed to our decisions as we navigate the twists and turns of our journey. Every member of our team is encouraged to take initiative as we place our customers at the forefront of everything we do.At Scribd, we believe in striking a balance between personal flexibility and community engagement. Through our flexible work initiative, Scribd Flex, employees, in collaboration with their managers, can choose a work style that best meets their individual needs. This initiative emphasizes intentional in-person interactions to foster collaboration, culture, and connection, necessitating occasional attendance in the office for all Scribd employees, irrespective of their work location.What do we seek in our new team members? We hire for “GRIT.” This concept embodies the fusion of passion and perseverance towards long-term objectives. At Scribd, we recognize the potential that GRIT can unlock, and we expect our employees to embrace a GRIT-driven approach to their work. In practical terms, GRIT stands for the ability to set and achieve Goals, deliver Results, contribute Innovative ideas, and positively impact the broader Team through collaboration and a constructive attitude.About the Role and Team:The Risk Operations team is pivotal in safeguarding the business by managing payments and fraud risks, aimed at reducing costs while enhancing overall customer and business value. As a Risk Operations Analyst II, Payments & Fraud, you will play an essential role in cultivating a world-class, cross-functional payments team. Your responsibilities will extend beyond reactive risk management to proactive strategies that enhance business outcomes. This position will entail collaborating with various teams to foster clarity and integrate risk considerations into the growth and scaling strategies of Scribd.

AfterQuery partners with leading AI labs to create training data and evaluation frameworks. The team works closely with top research groups, delivering datasets and conducting evaluations that reach beyond standard benchmarks. As a small, post-Series A company, every team member shapes the direction and progress of both the business and its products. Role overview The Finance & Operations Associate brings clarity and structure to AfterQuery’s internal operations. This position manages financial and operational systems and supports the company as it grows. The scope is broad: budget oversight, process development, and hands-on collaboration with the founders. The role spans finance, HR operations, legal coordination, vendor management, and more. It suits someone who enjoys building order and systems in areas where ambiguity is common. What you will do Maintain financial models, budgets, and cash flow forecasts, and assist with reports for investors and financing. Oversee accounts payable and receivable, invoicing, and vendor payments. Coordinate with external accountants and legal advisors on bookkeeping, tax filings, and compliance matters. Design and improve internal processes, including onboarding, software subscriptions, and procurement. Support contract management for customer and partner agreements, often working with sales and business development. Track and report key business metrics and KPIs to the founding team. Manage daily team operations such as benefits administration, expense tracking, insurance, and office logistics. Identify inefficiencies, implement streamlined systems, and help ensure smooth operations for the team. Requirements 2–4 years of experience in finance, operations, or a hybrid role, ideally in a startup or high-growth tech company. Strong financial modeling and spreadsheet skills, with comfort building and managing budgets and forecasts. Location San Francisco

About UsAt 3Y Health, we are dedicated to transforming healthcare through innovative AI-driven software that alleviates the substantial administrative burdens consuming 40% of the industry's revenue. Our comprehensive platform empowers clinician entrepreneurs, enabling medical professionals to establish, manage, and expand their private practices efficiently. By equipping these independent practices with cutting-edge AI and automation, we help providers reclaim their valuable time, foster prosperous businesses, and enhance health outcomes in their communities. Supported by over $200M from prestigious investors such as Founders Fund, General Catalyst, Softbank, and 8VC, we are at the forefront of healthcare innovation.About the RoleWe are seeking an Operations Associate to ensure our internal systems and client workflows operate seamlessly. This cross-functional position is ideal for individuals who excel in dynamic environments, enjoy tackling logistical challenges, and are eager to contribute to a mission-driven team.You will collaborate closely with our clinical, client success, and leadership teams to maintain efficient, reliable, and scalable day-to-day operations.ResponsibilitiesOversee daily operational logistics pertaining to client and clinician workflows.Establish and manage key internal systems including scheduling, intake tracking, and reporting dashboards.Facilitate referrals, onboarding processes, and scheduling across multiple stakeholders.Address clinician and client support inquiries with a problem-solving approach.Document repeatable processes and suggest enhancements as we evolve.Assist in building internal dashboards and trackers to monitor service delivery and team capacity.Support special projects, including launching new employer clients and onboarding new providers.Contribute wherever necessary—this is a startup, and teamwork is essential.

About AirwallexAirwallex stands as the premier unified payments and financial platform designed for global enterprises. Our unique blend of proprietary infrastructure and cutting-edge software empowers over 200,000 businesses globally—such as Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions for managing everything from business accounts and payments to spend management and treasury services, all while embracing embedded finance on a worldwide scale.Founded in the vibrant city of Melbourne, our dynamic team comprises over 2,000 of the brightest minds in technology, spread across 26 offices worldwide. With a valuation of US$8 billion and support from esteemed investors like T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of revolutionizing the global payments and financial landscape. If you are ready to embark on the most ambitious journey of your career, we invite you to join us.Attributes We ValueWe seek builders with entrepreneurial spirit who are eager to make a significant impact, experience rapid learning, and take true ownership. You should possess robust expertise in your field, demonstrate keen analytical skills, and be driven by our mission and operating principles. You act swiftly with sound judgment, explore deeply with curiosity, and base your decisions on first principles, maintaining a balance between speed and thoroughness.You embody humility and collaboration; transforming innovative concepts into tangible products while ensuring completion from start to finish. Utilizing AI to enhance efficiency and expedite problem-solving, you will engage with complex, high-stakes challenges alongside exceptional teammates and advance your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.About the TeamThe Operations team at Airwallex is pivotal in ensuring the seamless and efficient delivery of our services and processes. We prioritize optimizing workflows, enhancing operational efficiency, and providing outstanding customer support. By refining operations and implementing best practices, we contribute to the company’s growth while upholding high service standards. Our commitment is to deliver a flawless experience for our customers and support Airwallex’s mission to empower businesses worldwide.What You'll DoAs the Senior Manager of Risk Operations, you will lead the team dedicated to securing Airwallex’s global card issuing ecosystem. You will be more than a supervisor; you will be a strategic leader who transforms high-level company objectives into actionable plans. You will be responsible for overseeing risk management protocols, ensuring compliance with regulatory standards, and continuously enhancing operational efficiencies across the board.

Become a Pioneer in the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, allowing users to buy, sell, and discover their cherished items. We are revolutionizing the e-commerce landscape by merging community engagement, shopping, and entertainment into a unique experience tailored for you. As a part of our remote co-located team, we thrive on innovation and are guided by our core values. With operational hubs in the US, UK, Germany, Ireland, and Poland, we are collaboratively shaping the future of online marketplaces.From fashion and beauty to electronics and collectibles like trading cards and comic books, our live auctions cater to diverse interests.And this is just the beginning! As one of the fastest-growing marketplaces, we are on the lookout for dynamic, innovative thinkers across various functional areas. Stay updated with Whatnot's latest developments on our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while fostering community connections through commerce. Role OverviewThe Commerce Strategy & Operations team plays a crucial role in informing strategic business decisions related to post-purchase operations, focusing on user experience, Trust & Risk, and fraud management. In this role, you will:Facilitate the implementation of post-purchase operational initiatives by collaborating with Product, Engineering, and Operations teams to enhance user experience and operational efficiency.Conduct analyses on operational and commerce data to extract insights, monitor performance, and uncover opportunities for enhancing quality, speed, and scalability.Support the planning and execution of cross-functional projects, ensuring alignment, thorough documentation, and effective follow-through.Contribute to the design and enhancement of processes, workflows, and tools that support scalable operations and adapt to changing user needs.Collect and synthesize insights from user interactions and operational workflows to provide actionable recommendations.Prepare comprehensive updates, dashboards, and materials to aid in decision-making and effectively communicate progress to stakeholders.Candidates for this position should be located within commuting distance of our New York or San Francisco offices.

Job Title:Operations AssociateAbout Us:At UnitX, we are pioneers in developing advanced physical AI systems designed to automate visual tasks within manufacturing environments. Our dynamic startup, comprised of a talented team from prestigious institutions like Stanford, MIT, and Google, has successfully deployed over 1,000 critical systems across more than 190 leading manufacturers. Each year, we facilitate the inspection of products worth $15 billion through our innovative AI technology, ensuring impeccable quality.Your Role:As an Operations Associate, you will manage the daily operations of our office, lab, and shipping departments, ensuring seamless functionality and collaboration. You will closely partner with our Business Operations Specialist as well as teams in Hardware, Engineering, and Customer Success to optimize our physical operations in this fast-paced robotics environment.Key Responsibilities:Office & Facilities Management: Oversee daily office functions, including inventory management, vendor coordination, mail handling, and maintaining 5S standards to ensure an organized workspace.AV & IT Support: Manage conference room AV setups, troubleshoot connectivity issues, and assist with workstation setups, escalating complex IT challenges as necessary.Shipping & Receiving: Handle outbound shipments from start to finish, including packing, labeling, and coordinating with carriers while maintaining accurate shipping logs.Quality Assurance: Ensure all products meet quality standards before shipment and upon receipt.Lab Assistance: Support Hardware and Engineering teams with equipment setup, fixture building, and maintaining cleanliness in the lab.Ad-Hoc Support: Be the go-to person for various tasks including equipment movement, event preparation, and space reorganization, addressing needs promptly.Who You Are:A self-starter who proactively identifies tasks and completes them independently.You demonstrate urgency and take pride in delivering results ahead of schedule.You thrive in a fast-paced environment and can manage multiple priorities effectively.

Join Our TeamWe are seeking a dynamic and results-oriented Business Operations Associate to tackle intricate challenges, spearhead strategic initiatives, and enhance the scalability of our financial operations platform. This pivotal role is tailored for professionals transitioning from investment banking, management consulting, or private equity (2–4 years of experience), who are eager to thrive in a vibrant SaaS business environment.Your ResponsibilitiesCollaborate directly with senior leadership to pinpoint operational hurdles and devise scalable solutions across product, finance, and service delivery teams.Develop and maintain dashboards and performance metrics to facilitate informed decision-making and promote operational transparency.Perform financial modeling, ROI analysis, and business case development for new initiatives and cross-functional projects.Assist in M&A integration, pricing strategy formulation, vendor negotiations, and business case planning.Lead cross-functional initiatives aimed at enhancing customer experience, operational efficiency, and revenue growth.Serve as a versatile problem-solver, whether it's analyzing operational data, coordinating cross-functional initiatives, or optimizing internal systems and workflows.

About Our TeamJoin the Intelligence and Investigations team at OpenAI, where we are committed to swiftly identifying and addressing abuse and strategic risks to foster a secure online environment. We focus on uncovering emerging abuse patterns, assessing risks, and collaborating with both internal and external stakeholders to implement effective strategies that prevent misuse. Our mission aligns with OpenAI's broader vision of creating AI technology that serves humanity positively.We are developing a comprehensive “radar” for AI abuse and strategic risk—integrating internal signals, external insights, and real-world occurrences into actionable priorities for OpenAI’s safety and product development teams.About the PositionAs a Strategic Risk Analyst specializing in Behavioral & Psychological Risk, you will leverage your extensive knowledge of human behavior to provide a holistic view of risk across OpenAI’s products and platforms.Your role involves analyzing user interactions with AI systems, particularly in high-stakes situations such as self-harm, manipulation, and coercion, and translating these findings into ready-to-use risk assessments, mitigation strategies, and product insights.This position merges clinical and behavioral expertise with intelligence analysis, transforming psychological indicators and trends into structured evaluations, early warnings, and actionable recommendations. A significant aspect of your work will be to proactively identify where analytical insights are crucial, anticipate emerging product, policy, and safety inquiries, and concentrate efforts on analyses that influence critical decisions.You will collaborate closely with investigators, engineers, policy experts, and trust & safety teams to enhance our understanding and mitigation of potential risks in human-AI interaction.Key ResponsibilitiesAnalyze AI system usage in complex or high-risk contexts (e.g., self-harm, suicidal thoughts, substance use escalation, and threats of violence), identifying patterns and trends that inform product, safety, and policy strategies.Integrate behavioral, psychological, and intelligence signals into coherent narratives that elucidate user needs, system dynamics, and potential vulnerabilities.Create decision-ready briefs and assessments to support product, safety, and policy decisions.Develop and enhance behavioral risk frameworks, taxonomies, and indicators (e.g., severity models, escalation pathways, psychological harm classifications).

About Loop Loop is dedicated to unlocking profits trapped in the supply chain while simultaneously reducing costs for consumers. Our advanced technology addresses the challenges posed by poor data and inefficient workflows, which often stifle working capital and inflate costs for all stakeholders involved in the supply chain. Our innovative audit and payment platform leverages domain-driven AI to master the intricacies of supply chain data and documentation. This enhances visibility into transportation spending, enabling companies to manage their expenses effectively and drive profitability. Esteemed industry leaders such as J.P. Morgan Chase, Verizon, Dell, Tyson Foods, and Estee Lauder partner with Loop for this reason. Our investors consist of J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, along with 50 prominent angel investors. Our team comprises seasoned professionals with backgrounds from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-established industry leaders like C.H. Robinson. About the Role We are in the process of building an AI operations team that will take ownership of critical automation and intelligence systems as we expand our offerings to our customer base. By utilizing AI-powered workflows, we are transforming traditional operations, enabling users to gain 100X leverage and empowering operators to evolve into analysts. Responsibilities will include close collaboration with engineering and product teams, facilitating the internal launch of new systems and products, and promoting user adoption across our platform. This position demands a thorough understanding of our systems and their users (both internal and external), the capability to demystify complex technical processes for everyday users, as well as strong problem-solving skills. Key Responsibilities Accelerate Loop’s capability to deliver new product surfaces for global brands by thoroughly understanding how we drive customer outcomes. Integrate with customer, product, and operations teams at leading companies to enhance customer value. Collaborate with AI engineers to implement systems and products that automate workflows, minimize manual tasks, and enhance user satisfaction. Exhibit a robust execution skill set and comprehensive knowledge of Loop’s product offerings and their resolution of customer pain points. Establish and nurture relationships with internal customer-facing stakeholders, ensuring that Loop remains dedicated to delivering value. About You You possess a college degree with a quantitative focus in analytics, finance, economics, or a related STEM field. You exhibit an eagerness to learn and adapt.

Company OverviewAt EV Realty, we are revolutionizing the future of commercial transportation by establishing the essential infrastructure that facilitates the electrification of next-generation commercial fleets—one high-powered charging hub at a time. Our mission is to develop, own, and manage purpose-built EV charging hubs that address a critical barrier to fleet electrification: access to dependable, cost-effective, and scalable grid power.Our Powered Properties® are strategically positioned to meet the needs of fleet customers, delivering secure and dedicated charging solutions exactly where and when they are needed. With a focus on reliability and scalability, we provide the infrastructure necessary for mission-critical commercial fleets to maintain their operations seamlessly.We uphold values of transparency, accountability, and fostering a positive environment for our customers and our team alike. If you are enthusiastic about contributing to the new era of commercial transportation, we are eager to connect with you.Role OverviewAs a Strategy & Operations Associate at EV Realty, you will engage in high-priority projects, from the initial strategy phase through to execution and implementation, making a significant impact across the organization and helping to shape our platform for the next generation of commercial fleets.This role is designed for individuals who thrive in a fast-paced, high-impact environment. You will tackle undefined challenges, develop structured approaches to solve them, and provide actionable insights that directly influence our strategic decisions. Collaborating closely with our Business Development, Finance, Product, Operations, and Data Science teams, your contributions will go beyond producing presentations; you will be instrumental in shaping the direction of our company. One day, you may be negotiating a strategic partnership to elevate EV Realty's offerings for a national trucking company; the next, you might be analyzing the long-term potential for autonomous fleet charging in emerging markets. You'll gain firsthand insight into decision-making processes at a company navigating growth and strategy.The ideal candidate is highly organized, intellectually curious, and adept at navigating uncertainty. You thrive in complex scenarios and possess the ability to drive projects to completion, even when the route to success is not clearly defined.

About UsAt 3Y Health, we are revolutionizing healthcare through our AI-driven software designed to alleviate the burdensome administrative challenges that account for 40% of the industry’s revenue. Our comprehensive platform empowers clinician entrepreneurs, enabling healthcare professionals to successfully launch, manage, and expand private practices. By integrating cutting-edge AI and automation, we help independent providers regain valuable time, foster thriving businesses, and enhance the health outcomes of their communities. With over $200M raised from esteemed investors such as Founders Fund, General Catalyst, Softbank, and 8VC, we are poised for significant growth.About the RoleWe are seeking a dynamic Operations Associate to propel our new vertical launches. This pivotal cross-functional role is ideal for an individual who excels in fast-paced environments, enjoys tackling logistical challenges, and is passionate about supporting a mission-driven team.You will collaborate closely with our clinical, client success, and executive teams to guarantee that day-to-day operations are efficient, reliable, and scalable.ResponsibilitiesConduct research on new verticals, assessing market size and competitive dynamics to facilitate successful market entry and prioritization.Establish and oversee essential internal systems to ensure organizational readiness for launching and expanding new verticals.Facilitate coordination among internal stakeholders across product, clinical operations, and growth to ensure preparedness for new vertical launches.Document repeatable processes and propose enhancements as we evolve.Assist in developing internal dashboards and trackers to monitor progress.Support special projects, such as expanding insurance contracts and onboarding new providers.Contribute wherever necessary—this is a startup, and we embrace a hands-on approach.

About HiveHive is a pioneering leader in artificial intelligence solutions, dedicated to comprehending, searching, and generating content. Our innovative technology is relied upon by hundreds of the world's foremost organizations to manage billions of content pieces each month. With a robust portfolio of top-tier, pre-trained AI models, Hive tackles pressing challenges in areas such as content moderation, deepfake detection, digital child safety, intellectual property protection, and sponsorship management, among others.Having successfully raised over $120M in funding from esteemed investors like General Catalyst, 8VC, Glynn Capital, Bain & Company, and Visa Ventures, we operate on a global scale with over 250 professionals across our offices in San Francisco, Seattle, and Delhi.About the RoleThe Growth Strategy & Operations Associate will spearhead strategic initiatives aimed at propelling Hive’s growth organization-wide. This is a comprehensive role where you will develop impactful initiatives and oversee their successful implementation. You will collaborate with leaders from diverse teams, including Sales, Marketing, Recruiting, Finance, and Operations. Your responsibilities will include enhancing processes to foster effective growth structures, establishing robust reporting and productivity benchmarks, and addressing high-stakes ad hoc projects.We seek a dynamic business generalist who is fervently committed to making a significant impact and contributing to the legacy of a transformative AI company. The ideal candidate will possess a strong leadership track record in fast-paced environments, embody a positive outlook, and demonstrate enthusiasm for analyzing metrics. You should be versatile, ready to engage in multiple roles, and maintain a high professional standard of excellence.Key Focus AreasSales Strategy & Operations- Lead strategic planning, forecasting, and performance analysis within the sales domain.- Identify sales funnel bottlenecks and recommend data-driven strategies to enhance conversion rates and productivity.- Oversee the sales technology arsenal and assess new tools to boost team efficiency; refine CRM procedures to improve data integrity, pipeline visibility, and forecasting precision.Customer Success- Examine customer usage data and synthesize feedback to uncover additional growth opportunities for existing accounts.- Establish and optimize customer support workflows, ensuring timely ticket routing and resolution for enterprise clients.- Develop onboarding materials and resources to enhance customer experience.