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Engineering Manager for AI Models Infrastructure

IntercomBerlin, Germany; Dublin, Ireland; London, England
On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in managing engineering teams in a technical environment. Strong background in AI technologies and their application. Ability to foster a collaborative and innovative team culture. Excellent communication and leadership skills.

About the job

Intercom builds tools that help businesses deliver better customer service, powered by artificial intelligence. Nearly 30,000 companies worldwide use Intercom’s products, including Fin, an AI customer service agent that works seamlessly with the Intercom Helpdesk as part of the Customer Service Suite. Since 2011, Intercom has focused on innovation and delivering value for clients.

Role overview

The AI Models Infrastructure Team within Intercom’s AI Group develops and maintains the core infrastructure that supports the company’s proprietary AI models. Intercom is hiring an Engineering Manager to lead this team. This is a technical leadership position working at the intersection of infrastructure and artificial intelligence.

What you will do

  • Guide a team of engineers building and operating the infrastructure for Intercom’s AI models
  • Work closely with other teams to ensure the reliability and scalability of AI systems
  • Support ongoing technical growth within the team and stay current with advances in AI

Who we’re looking for

  • Experience managing technical teams, ideally in AI or related fields
  • Strong background in infrastructure or platform engineering
  • Commitment to continuous technical development

Locations

  • Berlin, Germany
  • Dublin, Ireland
  • London, England

Learn more

About Intercom

Intercom is at the forefront of AI-driven customer service solutions, helping businesses transform their customer engagement strategies since 2011. With a lineup of innovative products like our AI agent Fin, we are committed to setting new benchmarks in customer experience.

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