Engineering Manager, Customer Experience

At InterPayments, a leading FinTech SaaS company based in San Francisco, CA, we are at the forefront of innovation, merging payments and data intelligence. Our mission is to enable merchants and their software providers to significantly reduce payment processing costs. We provide cutting-edge data services that Fortune 1000 companies trust to enhance competition in payment processing with every transaction.We are looking for passionate, team-oriented individuals who are eager to tackle challenges, drive innovation, and make a substantial impact while cultivating strong relationships with our clients.Role & PurposeThis is a fully remote, impactful position crucial to how InterPayments engages with its customers. In the complex world of payments, you will be the go-to expert for our merchants, ready to assist them when they face challenges. If you thrive on problem-solving, building relationships, and designing new experiences to improve our services, this role is for you.This position serves as a launchpad for your career. You will collaborate with various departments, including Sales, Product, Engineering, Finance, and Customer Success, positioning you at the heart of a rapidly growing fintech startup. As our operations expand, this role offers pathways into Operations, Customer Success, and Team Leadership opportunities.

ServiceNow is hiring a Digital Experience Lead in San Francisco. This position focuses on shaping and improving digital interactions across the company’s platforms. Role overview The Digital Experience Lead will guide strategies aimed at increasing user engagement and elevating the quality of digital experiences for clients. This role involves identifying opportunities for improvement and working to implement changes that make digital touchpoints more effective and intuitive. What you will do Develop and execute digital strategies to enhance client interactions Work to improve the overall digital journey across ServiceNow platforms Champion new approaches that drive user engagement and satisfaction Location This role is based in San Francisco.

About FoundAt Found, we recognize the unique challenges faced by the self-employed workforce, which encompasses a vibrant community of 60 million Americans. Navigating complexities such as taxes, accounting, bookkeeping, and business banking can be daunting. That's where we step in.We are dedicated to crafting innovative tools that empower self-employed individuals with the security and peace of mind that has traditionally been reserved for larger corporations. Our business banking solutions automate tax and expense tracking, allowing small business owners to focus more on their passions rather than their finances.We invite kind, resourceful, and passionate individuals to join us in creating a robust safety net for the self-employed.Key Responsibilities:Collaborate with cross-functional teams to shape the product roadmap and influence company-wide strategy; analyze customer trends, gather product feedback, and identify pain points.Mentor managers to ensure their teams achieve goals and excel in their daily operations.Establish and track KPIs, OKRs, and operational tasks to drive team performance; develop strategic initiatives for the Customer Experience organization.Contribute to the creation of internal processes, policies, documentation, and training that bolster team effectiveness.Assist customers by managing high-profile internal and external escalations.

Welcome to Bugcrowd. Established in 2012, we empower organizations to regain control and stay ahead of cyber threats by harnessing the collective ingenuity and expertise of our customers and a trusted alliance of elite hackers. Our patented data and AI-powered Security Knowledge Platform™ enables our diverse network of hackers to uncover hidden vulnerabilities and adapt quickly to evolving threats, including zero-day exploits. With unparalleled scalability and adaptability, our CrowdMatch™ technology seamlessly identifies the right talent for your unique security challenges. Join us in creating a new era of crowdsourced security that outpaces malicious actors. Discover more at www.bugcrowd.com. Headquartered in San Francisco and New Hampshire, Bugcrowd is backed by renowned investors such as General Catalyst, Rally Ventures, and Costanoa Ventures.Job SummaryBugcrowd is seeking a dynamic, self-motivated individual to join our expanding Customer Experience Specialist Team. In this role, you will be an essential part of a team dedicated to ensuring the success of various programs on the Bugcrowd platform, which continues to grow daily.As a Customer Experience Specialist, you will engage directly with our small-to-medium business (SMB) clients throughout the entire customer lifecycle. Your goal will be to drive results that align with strategic business objectives. The Customer Experience Team plays a crucial role in establishing and communicating a clear path to success for our clients while offering technical guidance across diverse scenarios.This position reports to the Senior Manager of Customer Experience.Essential Duties & ResponsibilitiesThis is an exciting opportunity to play a vital role in Bugcrowd’s Customer Experience program. We are looking for a highly organized, detail-oriented individual with strong communication, technical, and interpersonal skills to thrive in our fast-paced environment. A keen focus on collaboration with our teams is essential for success.In this role, you will be responsible for:Customer and Program Strategy: Understand client needs, manage expectations, and implement effective strategies to ensure successful program delivery.

Runlayer creates secure and observable AI infrastructure for enterprise clients. The platform combines MCPs, Skills, and Agents so organizations can move their AI projects forward while meeting strict safety requirements. Backed by $11 million from Khosla Ventures and Felicis, Runlayer supports companies such as Gusto, Instacart, and Opendoor. The team is 25 strong, mostly engineers, and has launched features like AI Actions for OpenAI, Zapier Agents for millions of users, and partnered with Anthropic to deliver the first remote MCP server. The company benefits from guidance by the co-creator of MCP, who is also an investor. Role overview The Developer Experience Lead will be based in San Francisco or New York City. This position shapes how Runlayer connects with developers and the wider enterprise AI community. The role focuses on managing Runlayer’s presence at major industry conferences, overseeing sponsorships, and building a technical community that reflects customer needs. What you will do Lead Runlayer’s participation at conferences such as AWS re:Invent, AI Engineer World's Fair, MCP Dev Summit, and RSA. Organize developer-focused events, including meetups, hackathons, dinners, and technical workshops for MCP developers and platform engineers. Handle booth logistics, coordinate speaking opportunities, arrange side events, and manage client dinners at conferences. Grow and support the technical community around Runlayer and the MCP ecosystem. Develop technical content and demos for events. Collaborate closely with engineering and product teams to ensure technical accuracy at every event. Why join Impact: Represent Runlayer at leading AI and enterprise infrastructure conferences. Excellence: Join a team that treats user engagement and events as core go-to-market strategies. Ownership: Drive conference strategy, developer relations, and community engagement from the ground up.

About ShepherdAt Shepherd, we are a forward-thinking Managing General Underwriter (MGU) that is reshaping the landscape of commercial Property & Casualty insurance for industries facing high hazards. Our core mission is to eliminate risk-related friction for the innovators and builders who shape our physical world, ensuring their progress is safeguarded from the initial concept through to construction and throughout decades of operation.Our vision is to develop the fastest and most intelligent commercial risk platform, where our underwriting expertise, innovative data solutions, and automation converge to provide:Quicker decision-making processesMore precise and intelligent pricing modelsImproved risk management outcomesAt Shepherd, we believe that safety, speed, and quality can coexist and enhance each other. We are not just updating insurance products; we are building the risk infrastructure necessary for the next generation of financial services, where technology, underwriting, and strategic partnerships work in unison to bolster the world’s most vital industries.Our InvestorsSo far, Shepherd has successfully raised over $20 million from esteemed investors, including:Spark CapitalCostanoa VenturesY CombinatorSusa VenturesIntact VenturesAnd several other notable backersJoin Our TeamWe are a passionate team of technologists and insurance enthusiasts, dedicated to bridging the gap between technology and traditional insurance practices. Discover more about us on our About page.Your RoleAs a Customer Experience Associate, you will play a pivotal role in enhancing client servicing and ensuring customer success. Your efforts will be directed towards cultivating customer champions and streamlining internal processes to elevate the overall customer experience.

About the Role elvespeed is looking for a Customer Experience Manager based in San Francisco, California. This role focuses on improving every stage of the customer journey. The goal: make sure customers have a positive experience with elvespeed’s products and services. What You Will Do Lead projects and initiatives to improve customer satisfaction Spot opportunities to enhance the customer journey Develop and implement solutions that address customer needs Work proactively to identify and resolve pain points

Join Reevo as a Customer Support Lead!In this pivotal role, you will be the cornerstone of Reevo’s customer support experience. Your mission will be to address customer inquiries, educate users, and advocate for the customer's voice within our organization. By establishing scalable processes and tools, you will help lay the groundwork for Reevo’s support function while developing a profound understanding of our platform to enable swift and effective problem resolution in collaboration with diverse teams. This position is perfect for individuals who are passionate about problem-solving, eager to learn intricate systems, and dedicated to providing exceptional support with care and accuracy.At Reevo, we prioritize cultivating a robust in-person culture and are currently in a growth phase. We expect our team members to work from our San Francisco office five days a week, as this is essential to our operational success and scaling efforts.

Thuma is dedicated to providing a seamless, high-quality experience for every customer. The team values integrity, initiative, collaboration, open-mindedness, and continuous learning. Every interaction aims to uphold these principles and deliver outstanding service. Role overview The Customer Experience Associate plays a key part in ensuring each customer receives thoughtful, attentive support. This position involves making independent decisions to resolve issues, remove obstacles, and maintain Thuma’s standards for quality and satisfaction. Building positive relationships and delivering a premium experience are central to the work. What you will do Respond to customer inquiries and resolve issues with professionalism and care Make decisions that enhance customer satisfaction and reflect Thuma’s values Support customers throughout their journey, from first contact through post-purchase Work closely with team members to ensure a seamless service process Requirements Clear, polished communication skills Interest in service, design, and bedroom furnishings Ability to work both independently and as part of a team Motivation to learn and grow in a customer-focused setting Location and schedule This role is based in San Francisco, California. Work can be performed remotely or onsite at Thuma’s headquarters in the Presidio neighborhood. Flexible scheduling is available, with shifts running Saturday to Wednesday or Wednesday to Sunday. Team culture Thuma encourages in-person connection and organizes events throughout the year to foster collaboration and strengthen team relationships.

Join our dynamic team at Allspice as a Customer Experience Engineer, where you'll play a pivotal role in enhancing customer interactions and satisfaction. In this position, you will utilize your technical skills to optimize our customer experience platforms, ensuring seamless integration and functionality. Your insights and innovative approaches will help shape the future of our customer engagement strategies.

Join DoorDash's dynamic Customer Experience and Integrity team as a Senior Associate, where you will play a crucial role in ensuring our frontline support workforce is equipped for major company initiatives. You will oversee the readiness lifecycle, translating complex product launches and policy changes into actionable plans that empower our 15,000 agents. Your success will be defined by your ability to work autonomously, engage with cross-functional partners, and implement scalable changes that enhance our support network. Reporting to the Manager of Customer Experience - Readiness, you will be instrumental in maintaining exceptional service quality during periods of rapid growth.

Join Patch: A Call to ActionAt Patch, our mission is to restore balance to the planet by driving unified climate action through innovative software, market infrastructure, and a culture of proactive execution. Our platform not only aggregates the most reliable carbon-removal and environmental datasets but also facilitates the flow of hundreds of millions of dollars towards initiatives that effectively reduce, capture, or permanently store CO₂.Our company culture is founded on three essential principles:We shape our future – we take initiative rather than waiting for approval; we actively influence the market.Collaboration is key – we promote direct and empathetic teamwork within Patch and the broader climate community.We strive for excellence – we operate with a sense of urgency and maintain exceptionally high standards because the planet cannot afford delay.If this resonates with you, we invite you to explore the opportunity.Position OverviewAs Patch expands its unified climate action initiatives, we seek a Senior Experiences Marketing Lead who will craft and execute memorable in-person and virtual experiences. These experiences will deepen relationships, accelerate our sales pipeline, and place Patch at the forefront of climate discussions.In this role, you will position Patch as the go-to destination for sophisticated, high-value experiences that reflect our bold, pragmatic, and serious brand identity. Your efforts will transform our event strategy into a vital growth engine, ensuring both in-person and virtual formats significantly contribute to our qualified pipeline and revenue. Ultimately, you will cultivate a reputation where industry leaders actively seek out Patch-hosted events for their consistent quality and insights.If you thrive on creating impactful moments—ranging from intimate executive gatherings to high-production virtual events—this position is for you.Key ResponsibilitiesDevelop and oversee the comprehensive experience strategy and annual calendar, aligning flagship Patch events, executive roundtables, and major industry conferences with our pipeline objectives and brand goals.Enhance revenue and customer retention by crafting targeted engagements for sustainability executives, working closely with Sales on pre- and post-event outreach to maximize ROI.Lead the creative development and execution across all formats, ensuring each interaction embodies Patch’s commitment to a pragmatic approach to climate solutions.

Why Weave ExistsAt Weave, our mission is to revolutionize the way therapeutic knowledge is recorded, transformed, and shared throughout the drug development process. We empower human experts with AI tools to expedite bringing drugs to patients efficiently, safely, and affordably.The Weave Platform enhances regulatory workflows by integrating AI intelligently and creatively at every stage. Together with our clients, Weave is crafting the AI workbench for the entire therapeutic lifecycle.The Role & Your MissionWeave is reimagining the regulatory landscape of drug development through AI. Our aim is to significantly hasten the process of getting drugs into the market.We are in search of a customer-centric, self-motivated individual to establish our Customer Experience & Support strategy, reporting directly to our Director of Customer Success. This vital role demands exceptional skills and a unique disposition. You will guide our clients (pharmaceutical companies) in mastering our platform and tailoring it to their needs, primarily through technological means. A deep understanding of their methodologies, processes, objectives, and tactical outputs throughout the lifecycle of their therapeutics is essential to ensuring their success on Weave’s platform.Initially, you will engage directly with our first customers, creating value through hands-on execution, learning, and refining processes as our customer base expands and our CX/CS operations develop.

Join Figma as an Onboarding Manager, where you will play a pivotal role in enhancing the customer journey. Your primary responsibility will be to guide new users through the onboarding process, ensuring they receive the best start possible with our product.You will collaborate closely with cross-functional teams to develop engaging onboarding programs that resonate with our customers, helping them achieve their goals effectively and efficiently. Your innovative strategies will not only enhance user satisfaction but also contribute to overall customer retention.

Join Whatnot, a dynamic platform revolutionizing the way collectors connect and trade. We are seeking a passionate Software Engineer focused on Customer Experience to enhance our user interface and optimize our customer interactions. In this role, you will collaborate with cross-functional teams to design and implement scalable solutions, ensuring a seamless experience for our users.

Peregrine Technologies, headquartered in San Francisco, develops an AI platform that transforms fragmented data into actionable intelligence for public safety, government, and enterprise clients. With support from top Silicon Valley investors, Peregrine serves hundreds of organizations across more than 30 states and two countries, impacting over 125 million people. The company is now expanding further into enterprise and international markets. The Developer Experience (DevEx) team plays a central role as Peregrine’s engineering organization rapidly grows from 50 to over 120 members in a year. As the team expands, challenges like slower development cycles, onboarding complexity, and deployment reliability have become more pressing. The DevEx group, a small and influential team of 2 to 3 engineers, focuses on making daily work smoother for internal developers by identifying pain points and delivering tools and processes that improve efficiency across engineering. Role overview The Tech Lead Manager, Developer Experience, leads the team responsible for engineering tooling, developer velocity, observability, and monitoring. This role is hands-on: setting technical direction, mentoring a small group of senior engineers, and collaborating with other teams to address developer productivity challenges. Defining and tracking metrics for engineering effectiveness is a central part of the job, helping guide where to invest resources for the greatest impact. The work of this team directly influences the productivity of an engineering group of more than 100 people. Key responsibilities Own the DevEx roadmap: Define strategy for CI/CD, observability, and developer productivity. Prioritize work based on data and developer feedback. Lead and develop the team: Manage and mentor 2-3 engineers, support their career growth, provide direction, recruit new talent, and raise engineering standards. Establish effectiveness metrics: Instrument workflows and develop metrics such as build times, deployment frequency, developer satisfaction, and onboarding speed. Improve CI/CD and deployment reliability: Maintain efficient, dependable build, test, and deployment pipelines as the company scales. Develop observability and monitoring frameworks: Build systems for real-time insights and operational monitoring.

Join Whatnot, a vibrant and innovative platform revolutionizing the way people buy and sell collectibles and unique items. As a Software Engineer specializing in Customer Experience (CX), you will play a crucial role in enhancing our user interfaces and overall customer satisfaction. Your expertise in software development will help us deliver exceptional experiences to our users, ensuring they feel engaged and valued throughout their journey on our platform.

Join Adyen as the Head of Product Analytics for Customer Experience, where you will lead our analytics team to enhance the user journey through data-driven insights. You will collaborate with product managers and engineers to optimize customer experiences, leveraging analytics tools to make informed decisions that drive business growth.In this pivotal role, you will be responsible for developing and executing analytical strategies that improve product offerings and customer satisfaction. You will also mentor a team of analysts, fostering a culture of innovation and excellence.

About Us:LangChain is committed to revolutionizing the landscape of intelligent agents. We provide the essential infrastructure for agent engineering in a tangible context, enabling developers to advance from initial concepts to production-ready AI agents that can be trusted by teams. Originally launched as widely embraced open-source tools, we have now expanded to offer a comprehensive platform for constructing, assessing, deploying, and managing agents at scale.Our solutions, including LangChain, LangGraph, LangSmith, and Agent Builder, empower teams to deliver authentic AI products within both startups and large corporations. Millions of developers rely on LangChain to fuel AI initiatives at influential companies like Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.With a successful $125 million Series B funding round led by IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we are in a dynamic growth phase, continuously innovating our product offerings while enabling every team member to make a significant impact on our technology and team dynamics. At LangChain, your contributions will actively shape how this technology manifests in the real world.About the RoleWe are seeking a Flagship Events & Experiences Lead to take charge of our premier user conference, Interrupt, and define the ways we can embody the LangChain brand through extraordinary experiences.This pivotal role combines strategic oversight with operational leadership, focused on creating a robust, repeatable events framework—beginning with Interrupt and expanding to future global engagements. Your mission will be to ensure each event not only offers an outstanding attendee experience but also drives quantifiable business outcomes in terms of pipeline, community development, and brand loyalty.You will collaborate closely with teams in Marketing, Sales, Developer Relations, Product, and Executive Leadership, serving as the vital link that unites our ecosystem in tangible settings.We seek an individual capable of operating at both strategic and tactical levels—crafting vision, establishing systems, and executing with excellence.