Engineering Manager at tilthq | Bengaluru, India

ZeroFox is on the lookout for a dedicated Customer Success Manager (CSM) to cultivate and maintain robust post-sales relationships with our diverse clientele across various industries. Our CSMs are pivotal in driving value for our customers, acting as trusted technical advisors and key support contacts. Your role will involve exceeding customer expectations through proactive platform updates, insightful reporting that demonstrates the effectiveness of their solutions, continuous education, and robust advocacy for their needs. You will collaborate with customers to outline their business and technical requirements while supporting our product and services teams in defining the scope of work. The ideal candidate will excel in nurturing relationships, both internally and externally, provide amicable solutions, and possess technical expertise in the ZeroFox SaaS platform. Candidates with backgrounds in Customer Success Management, Project Management, Business Analysis, or Systems/Software Development, particularly with experience in the setup and delivery of similar SaaS products, will be given priority consideration.

ZeroFox is on the lookout for a dynamic Customer Success Manager (CSM) to strengthen and nurture post-sales relationships with a diverse clientele across various industries. As a CSM, your role will be pivotal in driving value by acting as a trusted technical advisor and support contact for ZeroFox customers. You will surpass customer expectations by proactively updating their platforms, generating insightful reports demonstrating the effectiveness of their solutions, offering continuous education, and advocating for their unique needs.The ideal candidate will collaborate with customers to define both business and technical requirements while assisting the product and services teams in outlining the scope of work. Successful CSMs will have a knack for relationship-building, both internally and externally, delivering amicable customer solutions, and possessing a strong technical proficiency on the ZeroFox SaaS platform. Candidates with backgrounds in Customer Success Management, Project Management, Business Analysis, Systems or Software Development, or those familiar with the setup and delivery of similar SaaS products, will be given preferential consideration.

Join ZeroFox, a dynamic and rapidly expanding company, as a Customer Support Specialist. We are looking for an enthusiastic, adaptable, and client-centric individual to provide exceptional service to our platform users while supporting our global operations. In this role, you will collaborate closely with the Account Management and Technology teams to resolve issues and enhance customer interactions.Your responsibilities will include managing our customer helpdesk, developing effective messaging for outreach efforts, and automating processes to improve efficiency. The ideal candidate will be skilled in building strong relationships internally and externally, ensuring continuous feedback, and delivering amicable solutions to customer challenges. A strong technical understanding of the ZeroFox SaaS platform will be essential.This is a high-impact position where your efforts will directly contribute to the success of our clients and partners. You will need to think strategically and make data-driven decisions while navigating both technical and non-technical environments. Your ability to create repeatable processes and manage risks will be key to driving scale and enterprise growth.

OPPORTUNITY OVERVIEWJoin ZeroFox as a Digital Customer Success Manager (CSM) dedicated to supporting our tech-touch customer segment. This role focuses on enhancing post-sales engagement through innovative, scalable solutions, automation, and proactive customer education. As a CSM, you will be a trusted advisor to clients, helping them maximize their platform usage and resolve challenges through effective digital engagement. This position requires technical proficiency, a strong customer advocacy mindset, and the capability to deliver value through data-driven insights and programmatic support.The ideal candidate will possess a proven history of managing multiple customer accounts in a SaaS environment, combining technical expertise with consultative skills to enhance customer engagement and success.

Position OverviewThe Physical Security Intelligence team at ZeroFox is dedicated to delivering critical physical security insights to our clients around the clock, every day of the year. In a world where violence can erupt unexpectedly, our analysts play a vital role in providing timely and actionable intelligence. We continuously monitor open-source networks globally to identify violent activities, ensuring our clients maintain the situational awareness necessary for informed security decisions. Our focus is specifically on incidents of physical violence rather than information security.We seek team members who possess a deep understanding of various social media platforms and are well acquainted with user behavior within these networks. Our analysts must stay updated on current events related to violent conflicts and be knowledgeable about global violent threat actor groups.We are looking for a candidate with outstanding analytical capabilities, who can think critically and swiftly in a collaborative setting. The ideal analyst should thrive under pressure, appreciate the seriousness of the information we handle, and possess excellent written communication skills. Discretion, teamwork, and a sense of urgency are essential traits for this role.Key Responsibilities Continuously monitor intelligence sources to identify and assess physical security threats. Investigate incidents using publicly available information to validate claims and provide deeper context. Draft clear and concise reports under tight deadlines. Collaborate effectively with team members to enhance intelligence operations. Work on a shift schedule that may include night shifts and weekends. Provide ad hoc coverage during events and crises. Perform additional tasks as assigned. Qualifications Strong awareness of political and social trends both locally and globally. In-depth understanding of global violence trends. Expertise in physical security threats, ranging from indiscriminate violence to targeted ideological attacks. Comprehensive knowledge of social media dynamics and communication styles across various platforms. Ability to adapt to internal workflows, tools, and proprietary systems. Proficient in managing multiple conflicting priorities daily. Exceptional written communication and composition skills. Strong active listening and communication abilities. Capacity to engage with repetitive tasks while maintaining attention to detail. Self-motivated with a strong desire for professional growth. Receptive to constructive feedback and eager to learn.

ZeroFox has developed a robust Digital Customer Success organization dedicated to enhancing the experience of our expanding global clientele through impactful, data-driven, and scalable engagement strategies. We are on the lookout for a dynamic Director of Digital Customer Success to spearhead our India Center of Excellence (CoE), taking charge of regional execution, team leadership, and operational excellence across our Digital Customer Success Managers, Configuration Specialists, and Customer Success Operations teams.This pivotal role will significantly contribute to the enhancement, operationalization, and scalability of our digital customer success initiatives, collaborating closely with our Customer Success leadership in the United States and London to ensure alignment with global strategies, outcomes, and benchmarks. The position combines strategic oversight with hands-on operational responsibilities, critical for maintaining consistency, quality, and measurable results as ZeroFox continues its trajectory of growth.As the Director of Digital Customer Success, your key responsibilities will include:Enhancing and expanding an effective Digital Customer Success organization within the India CoE.Leading and mentoring in-region teams, focusing on performance management and career development.Translating global Customer Success strategies into actionable regional execution.Fostering consistency, accountability, and measurable results across digital customer success, configuration, and operations.Serving as a strategic ally to global Customer Success leadership while being the primary owner of execution within India.

ZeroFox is on the lookout for a dedicated Customer Success Manager (CSM) to enhance our partnerships with Original Equipment Manufacturers (OEMs) and Managed Security Service Providers (MSSPs). The primary focus of this role is to foster long-term success, encourage product adoption, and improve retention rates among our strategic partners who integrate, resell, or operationalize ZeroFox capabilities within their security solutions.This position is distinct from traditional customer success roles, as it emphasizes partner empowerment, technical integration, operational scalability, and commercial alignment. The CSM acts as a trusted advisor to OEM and MSSP partners, ensuring that ZeroFox solutions are seamlessly integrated into partner workflows, consistently delivered at scale, and set up for future growth.The perfect candidate will possess strong technical skills, operational discipline, and the ability to collaborate effectively with partners managing security services for their clients. A background in supporting API-driven solutions, data feeds, and scalable service delivery models is essential for success in this role.Partner Success & EnablementOversee post-sales success for a portfolio of OEM and MSSP partners, emphasizing long-term adoption, retention, and growth.Serve as the primary contact for partner enablement, platform optimization, and ongoing technical support.Forge strong relationships with partner stakeholders across product, engineering, security operations, and service delivery teams.Assist partners in operationalizing ZeroFox capabilities within their managed services or embedded offerings.Technical Integration & Platform ExpertiseAct as a subject matter expert on ZeroFox platform capabilities, integrations, and data delivery models.Provide guidance on API-based integrations, data feeds, and platform configurations tailored to partner use cases.Facilitate communication between partners and ZeroFox technical teams for configuration changes, enhancements, and issue resolution.Help partners design scalable and repeatable implementations that support the growth of their downstream customer base.Operational Excellence & ScaleImplement customer success strategies using standardized playbooks, documentation, and repeatable engagement models.Identify operational risks related to scale, performance, data quality, or service delivery and proactively mitigate them.Assist partners in defining and refining workflows, service level agreements (SLAs), and success metrics associated with their ZeroFox-powered offerings.Contribute to the creation of best practices, internal documentation, and partner-facing enablement resources.Cross-Functional CollaborationWork closely with Product, Engineering, Support, Services, Sales Engineering, and Account Management teams.Advocate for partner needs by identifying potential enhancements and ensuring alignment with ZeroFox capabilities.

Join ZeroFox as a Platform Configuration Specialist, a crucial role within our Customer Success program. You will be instrumental in enhancing customer experiences with the ZeroFox Platform through effective platform configuration, optimization, and continuous health monitoring. Your expertise will ensure the seamless operation of our SaaS platform, adapting to the dynamic business and technical demands of both our organization and our clients.We are seeking individuals with a robust technical background who possess exceptional communication skills, strong analytical abilities, meticulous attention to detail, and a commitment to continuous improvement. Preference will be given to candidates with a proven history in SaaS configuration, onboarding processes, technical operations within customer success, and platform support.

Join CommerceIQ as a Customer Success Specialist in our dynamic advertising team. In this pivotal role, you will empower our clients to leverage Amazon Ad Search effectively, ensuring they achieve their advertising goals and maximize their return on investment. Your expertise and support will be essential in guiding our clients through the intricacies of advertising solutions.

Safe is hiring a Customer Success Advisor based in Bengaluru or New Delhi. This role centers on supporting clients and building strong relationships to help them succeed with our platform. Role overview The Customer Success Advisor acts as a key point of contact for customers. The main focus is to engage with clients, understand their needs, and deliver attentive service. By guiding customers through the platform, the advisor helps them get the most value from Safe’s products. What you will do Communicate with clients to understand their goals and challenges Provide support and guidance on using the Safe platform Work to resolve issues and answer questions promptly Build and maintain positive, long-term relationships with customers Location This position is open in Bengaluru or New Delhi.

WHO WE AREBalbix stands at the forefront of cybersecurity posture automation, empowering organizations to uncover, prioritize, and address hidden risks and vulnerabilities with remarkable speed. Our robust platform facilitates seamless data collection and extensive analysis, ensuring rapid deployment and immediate reduction of breach risks.With a clientele that includes numerous Fortune 1000 companies, Balbix is backed by prominent figures such as John Chambers, the former CEO and Chairman of Cisco, and leading Silicon Valley VCs and global investors. Our innovative approach has garnered accolades, being described as magical, and has received glowing reviews along with customer testimonials, multiple industry awards, and recognition as a Gartner Cool Vendor, as well as accolades from Frost & Sullivan.About this Role:As a Customer Success Manager at Balbix, you will play a pivotal role in collaborating with clients to understand their Cyber Risk management needs. You will guide them in leveraging Balbix's solutions to achieve their objectives, ensuring effective implementation and fostering positive outcomes. This is a highly consultative position, directly impacting adoption, growth, and customer advocacy.

About Hevo DataHevoData.com is the choice of data-driven enterprises such as Doordash, Footlocker, Arhaus, and Santander. Our fully managed Automated Pipelines empower organizations to seamlessly consolidate data from diverse sources including Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services.Founded in San Francisco and Bengaluru, we proudly serve over 2000 customers across 45+ countries, specializing in e-commerce, financial technology, and healthcare. Backed by notable investors like Sequoia Capital, we have successfully raised $42 Million and are poised for our next phase of accelerated growth!Our Mission: At Hevo, we strive to empower every organization to harness the power of data. Our journey began four years ago with the launch of our flagship product, the “Data Pipeline.”The Hevo Pipeline is a no-code platform designed to unify all data sources within an organization, providing a comprehensive view of business operations. It integrates with over 150 data sources, including Databases, SaaS applications, and Advertising Channels.Currently, we assist nearly 2000 companies in over 40 countries to become more data-centric. Our goal is to simplify technology to the extent that anyone can resolve their data challenges, regardless of their technical expertise.Role Overview: Customer Success EngineerAs a Customer Success Engineer, you will take ownership of Hevo Data's customer relationships from onboarding through to retention. Your role will involve collaborating with Hevo's customers to build and launch data pipelines, while also driving product adoption, client retention, and business growth. You will work closely with Internal Product Experts, Account Executives, Product Support, and Engineering to serve as the primary technical contact for all customer interactions. This partnership enables us to continually enhance our platform's functionality and user benefits.This position reports directly to the Head of Customer Success. Ideal candidates will possess expertise in data warehousing, data pipelines, and ETL/ELT, enabling them to provide strategic and consultative recommendations on all technical matters related to Hevo.Your Responsibilities:● Manage a designated set of customers and ensure their retention and satisfaction.● Act as a technical consultant and advisor during the post-sales phase, providing guidance on solutions.● Facilitate customer onboarding processes and develop engaging onboarding experiences.

Role overview The Technical Customer Success Manager at Kong Inc. serves as the primary point of contact for clients in Karnataka, India. This position centers on helping customers achieve their objectives with Kong’s products, guiding them through each stage of implementation and adoption. What you will do Support customers as they integrate and use Kong’s solutions in their environments. Act as a trusted advisor, offering guidance to ensure clients gain the most value from their investment. Build and maintain strong relationships with customers, addressing their needs and questions as they arise. Requirements Experience working with clients in a technical capacity. Strong communication skills and the ability to build lasting partnerships. Located in Karnataka, India.

Location: India (remote). Big Ideas. Real People. At Orca Security, we are dedicated to creating an environment where talent knows no boundaries. Our collaborative spirit and ambition have propelled us to unicorn status, establishing us as a global leader in cloud security innovation. If you are eager to be part of a dynamic team that inspires one another daily, this is your opportunity to join our Customer Success team and help shape the future of cloud security! Highlights High-growth: In just seven years, we've achieved remarkable milestones, doubling our workforce and tripling our customer base within the last two years while expanding our product offerings. Disruptive innovation: Our founders recognized that conventional security was inadequate for the cloud, leading us to pioneer agentless technology and position ourselves as the most comprehensive and innovative cloud security provider. Well-capitalized: As a cybersecurity unicorn valued at $1.8 billion, Orca Security is supported by a stellar group of investors, including Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest personally after thorough evaluation. Respectful and transparent culture: Our leadership team is accessible and values knowledge sharing, empowering every employee to contribute to the future of our industry. About the Role As a Customer Success Specialist at Orca Security, you will be instrumental in managing customer accounts, facilitating contract renewals, and driving overall customer success. You will act as the primary liaison for our customers, establishing strong relationships, tracking their progress with our platform, and identifying upsell opportunities. Your mission is to help our customers fully leverage Orca's security solutions and achieve their security goals. Your Day-to-Day Responsibilities Serve as the main point of contact for assigned customer accounts, nurturing and sustaining strong, long-term relationships. Oversee and manage contract renewals, ensuring timely communication and a seamless renewal process.

About UsFounded in 2013, Mercari is Japan's premier C2C marketplace, dedicated to our mission of creating value in a global marketplace where anyone can engage in buying and selling. From our beginnings as Japan's first tech unicorn prior to our IPO in 2018, we are on a continuous journey toward becoming a global leader, focusing relentlessly on our mission.Over the years, Mercari Group has expanded its services significantly, investing in both our talented workforce and state-of-the-art technology. Originally dominating the C2C marketplace in Japan, we have successfully entered new markets, including the United States.We have also launched innovative ventures such as Merpay, a mobile payment service aimed at creating an ecosystem where individuals can realize their dreams through enhanced payment and credit solutions.As we strive to make our services accessible worldwide, we recognize the need for exceptional talent, which is why we are establishing our India Center of Excellence. With your expertise, we aim to make a significant impact on the global stage and evolve into a successful international tech company.Our CultureAt Mercari, we believe that achieving our mission requires a shared set of values among our organization and its members. Our core values include:Go BoldAll for OneBe a ProMove FastWe are also committed to our foundational principles:SustainabilityDiversity & InclusionTrust & OpennessWell-being for PerformanceRegardless of our growth, the company culture will remain integral to our mission, and we strive to uphold it throughout our organization.We encourage you to explore our “Mercari Culture Doc,” which details the mindset and behaviors shared by Mercari and its employees. We are dedicated to fostering an inclusive environment where diverse backgrounds are acknowledged and valued, allowing everyone to flourish.

Join Hevo as a Finance Manager!At Hevo, we are on a mission to revolutionize data integration and analytics with our innovative no-code platform. As a Finance Manager, you will play a pivotal role in shaping our financial strategy and ensuring the smooth operation of our financial processes.Located in Bengaluru, we are a fast-growing company that supports over 2000 data-driven businesses, helping them derive insights and drive their growth by simplifying complex data tasks. Our commitment to building technology from India, for the world, empowers organizations to unlock the true potential of their data.Be part of our dynamic team and contribute to our vision of making data accessible and actionable for everyone.

Join ZeroFox as a Senior Intelligence Analyst specializing in the Deep and Darkweb Desk within our esteemed Intelligence Team. This dedicated group of analysts is committed to safeguarding our customers and their assets against both digital and physical security threats. Leveraging our proprietary hybrid intelligence platforms and methodologies, you will employ your skills in collection, analysis, and scripting to identify potential threats and generate actionable intelligence to assess risks faced by our clientele. Your role will encompass tracking both current and emerging threats, with a focus on cybercrime and various malicious exploits. If the thought of delving into the dark web, conducting in-depth analysis, and engaging in cyber sleuthing excites you, we would love to discuss this opportunity with you. Discretion, teamwork, and creativity are essential attributes for success in this role.

About Delinea:Delinea is at the forefront of securing human and machine identities, offering intelligent, centralized authorization that empowers organizations to effectively govern their interactions in today’s complex enterprise landscape. Our AI-driven Identity Security Platform is cloud-native and optimally designed to manage the entire identity lifecycle across both cloud and traditional infrastructures, SaaS applications, and AI. It uniquely allows the discovery of all identities—workforce, IT administrators, developers, and machines—while assigning appropriate access levels, detecting anomalies, and responding to threats in real-time. With implementation times reduced to weeks, a 90% reduction in resource management compared to competitors, and an impressive 99.995% uptime, Delinea guarantees unparalleled security and operational efficiency. Discover more about us at Delinea.com, LinkedIn, X, and YouTube.Join our passionate global team at Delinea and contribute to making the world a safer, more secure place. Our success stems from exceptional product leadership, dedicated engineers, and strategic investment from TPG. We celebrate diversity, innovation, and foster a culture of respect and fairness. If you are ready to push boundaries and challenge the status quo, we would love to hear from you.

Join our dynamic team at weekday-1 as a Customer Success Executive. In this role, you will be pivotal in ensuring our clients achieve their desired outcomes while utilizing our products and services. You will act as the primary point of contact for our clients, offering support and guidance, addressing concerns, and fostering a positive relationship that drives customer satisfaction and retention.