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Engineering Manager, AI Models Infrastructure

IntercomLondon, England
On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience managing engineering teams, particularly in AI or machine learning environments. Strong understanding of AI model training and deployment processes. Excellent leadership skills with the ability to inspire and guide a team. Desire to stay up-to-date with the latest advancements in AI technology. Exceptional problem-solving skills and a collaborative mindset.

About the job

Intercom builds AI-powered customer service products for businesses worldwide. Nearly 30,000 companies use Intercom’s solutions to deliver support and improve customer engagement. The company’s AI agent, Fin, provides around-the-clock customer service and integrates with Intercom’s Helpdesk as part of the broader Customer Service Suite. For complex or sensitive queries, the suite enables seamless handoff to human agents.

Role overview

The AI Models Infrastructure Team sits within Intercom’s AI Group and develops the core systems for training and deploying proprietary AI models. As Engineering Manager for this team, lead a group of engineers focused on building and maintaining the technical foundation that powers Intercom’s AI capabilities.

What you will do

  • Guide and support a team of engineers working on AI infrastructure projects
  • Oversee the design, development, and operation of systems for training and deploying AI models
  • Stay current with advances in AI and infrastructure, applying new knowledge to team projects
  • Foster technical growth and collaboration in a fast-evolving field

What you bring

  • Previous experience in AI or machine learning engineering
  • Background in building and operating technical infrastructure
  • Strong interest in deepening technical expertise
  • Experience leading or mentoring engineers

Location

This position is based in London, England.

Learn more

About Intercom

Intercom is a dynamic and innovative company focused on transforming customer service through advanced AI technology. Our mission is to empower businesses with tools that enhance customer interactions, providing unmatched support and service.

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