Engineering Manager, Agents

About DecagonDecagon stands at the forefront of conversational AI, enabling brands to provide exceptional concierge customer experiences.Our cutting-edge technology empowers renowned enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and enriching interactions across various channels, including voice, chat, email, and SMS.We envision a future where customer interactions transcend traditional support tickets and hold music, evolving into quicker resolutions, engaging conversations, and enduring relationships. Our vision is supported by distinguished investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.As an in-office company, we are motivated by a collective commitment to excellence and agility. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — define our collaborative work culture.About the TeamThe Agent Success team at Decagon is pivotal in optimizing the customer experience with our product. Collaborating with a talented and dedicated team of Agent Success Managers (ASMs), you will develop best practices, assist customers through significant implementations, and infuse customer insights into our product strategy. Together, we define how to deliver value to our enterprise clients as the company continues to grow.About the RoleAs a vital member of the Agent Success team, your role will involve partnering closely with clients to guide them through deployments, support user adoption, and ensure they have the necessary tools and insights to achieve impactful results. You will collaborate across functions with Product and Engineering to identify customer needs, troubleshoot issues, and enhance our technology's performance in real-world contexts. This position combines relationship management with practical execution, making it perfect for someone who thrives in a dynamic environment and desires to make a tangible impact in a rapidly expanding company.

Join Decagon as a Sales Development Representative and be a key player in driving our business growth in London! You will engage with prospective clients, identify their needs, and provide tailored solutions. Your role will involve outreach, relationship building, and collaboration with our sales team to achieve targets.

About DecagonDecagon stands as the premier conversational AI platform, enabling brands to provide exceptional concierge-level customer experiences.Our cutting-edge technology empowers renowned enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and enriching interactions across all channels, including voice, chat, email, and SMS.We envision a future where customer interactions transcend traditional support tickets and hold music, leading to quicker resolutions, more engaging conversations, and deeper relationships. Proudly backed by leading investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we are committed to making this vision a reality.As an in-office company, we thrive on a collective dedication to excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — guide our working culture and team development.About the RoleJoin Decagon’s pioneering Implementations Team to build and scale our operations in delivering top-tier AI Agents to our clients. You will spearhead the strategy and execution of Decagon implementations within intricate enterprise environments, ensuring that each deployment is seamless, impactful, and lays the groundwork for sustained customer success.Your responsibilities will include designing and maintaining the implementation playbook, establishing frameworks, processes, and standards that facilitate repeatable and scalable deployments as we expand. You will leverage AI tools, automation, and robust operational design to enhance efficiency and minimize time to value.Collaborating closely with customer teams, you will gain insights into their workflows and objectives while working cross-functionally with Sales, Product, and Engineering to convert those needs into successful implementations. You will oversee complex rollouts, align stakeholders, and guarantee that every launch yields measurable outcomes.In this role, you willLead the implementation of enterprise AI Agents from kickoff to rollout, driving execution, adoption, and business results.Craft implementation strategies customized to each customer's objectives and technical landscape.Develop and manage the Implementation playbook, incorporating processes and standards that support scalable, high-quality deployments.Enhance the speed, quality, and consistency of implementations by identifying best practices and streamlining workflows.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

Our Mission & Values:At Drata, we empower organizations to build and maintain the trust of their users, customers, partners, and prospects. We serve as the proof layer demonstrating that exceptional companies are worthy of the trust they seek to cultivate.Our core principles guide our actions daily. Built on Trust emphasizes the importance of consistency. We Act with Integrity by adhering to ethical standards. Our Customer-Obsessed focus positions those we serve at the heart of our endeavors. With a Competitive Fire, we strive to exceed expectations. Embracing Diversity enriches our perspectives, leading to innovative solutions. Prioritizing Automation First enables us to optimize resources and drive efficiency.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner‑Operator Mentality): Take ownership of your work, continuously improve, and deliver exceptional results.Move at Drata Speed (Precision & Velocity): Make swift decisions, learn quickly, and create immediate impact.Stay Mission-Driven (Customer‑Obsessed): Challenge the status quo, deliver value, and maintain an insatiable hunger for improvement.If you thrive in an environment that empowers you, energizes you, and allows you to collaborate with intelligent, mission-focused individuals, you will find a home here.Why Join The Drata Team?Experiencing the Driver’s Mindset in action is the best way to understand it. We are an award-winning, mission-driven team of 600+ individuals globally, united by a culture that values trust, speed, and continuous growth.See the Speed: Watch our CEO, Adam Markowitz, discuss our remarkable growth journey from $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page to read employee testimonials about our collaborative environment and growth opportunities.Experience the Impact: Discover why we consistently feature on Fortune's Best Workplaces lists.Connect with Us on Social Media: LinkedIn - follow us for updates...

Join DigitalGenius (DG), where we leverage the power of AI Agents to revolutionize customer experiences for eCommerce brands. Our innovative approach to agentic AI positions us as a potential leader in the industry. We are seeking passionate, skilled individuals to join our dedicated and dynamic team to help us realize this vision.With a global presence, including offices in London and New York, we proudly support renowned retail brands such as On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.We are in search of an experienced Customer Success Manager who thrives on scaling AI, enjoys problem-solving, and is eager to work on exciting projects.Role Overview:The Customer Success team at DigitalGenius is responsible for all post-sales customer interactions. This encompasses everything from project scoping and implementation management to defining KPIs, ensuring ongoing improvement after implementation, generating impactful case studies, and securing renewals.This position will oversee and ensure the success of both new and existing clients throughout the UK and Europe. Candidates from both the UK and EU are encouraged to apply.Key Responsibilities:Manage multiple client projects concurrently across various segments (SMB, Mid-Market, Enterprise), covering all stages of the post-sales customer journey.Understand and gather customer requirements to effectively scope projects, implement solutions successfully, and meet KPIs to ensure customer referenceability, satisfaction, and retention.Take charge of product performance reporting, business-value analysis, and ongoing project planning for your customer portfolio.Stay informed about best practices, industry trends, and customer challenges to enhance our product's competitive edge.Collaborate with clients to create mutually agreed implementation plans, project timelines, and delivery milestones.Coordinate with Solution Engineers to guarantee timely delivery and ongoing improvement of implemented solutions.Communicate project requirements, status, and results effectively to clients within a high-touch customer success model.Handle customer support inquiries and manage escalations throughout the customer lifecycle.Generate case studies, secure renewals, and drive growth within your client portfolio.

Moss helps finance professionals simplify their workflows and make informed decisions for future growth. Our team values real impact and ongoing development. Moss has earned spots on Sifted’s Rising 100 and LinkedIn's Top Startups lists. We focus on building careers while supporting Moss’s long-term success. Role Overview As a Customer Success Manager in London, join a team dedicated to driving SaaS revenue growth through proactive customer relationships. Use data to spot upsell opportunities and reduce churn. Your product knowledge and strategic thinking will help clients get maximum value from Moss. What You Will Do Build strong client relationships: Understand each customer’s financial goals and help them use Moss’s spend management tools fully. Spot upsell opportunities: Use your knowledge of Moss and client needs to identify new business and help customers get more value from current features. Track key metrics: Monitor revenue performance using KPIs like spend engagement, SaaS uplift, and renewal rates. Be a product advocate: Work with internal teams to share client feedback and offer input on product features, both current and upcoming. Improve processes: Design and refine customer journey touchpoints to increase satisfaction and retention. About You W...

About AdaptiveAdaptive is an innovative cybersecurity startup dedicated to combating AI-driven cyber threats. Following a successful $81M Series B funding round in December 2025, led by NVIDIA and Bain Capital Ventures, the company has garnered additional support from notable investors including Capital One Ventures, Citi Ventures, and Andreessen Horowitz (a16z). This investment marks a significant step as NVIDIA's inaugural foray into AI cybersecurity.Founded by seasoned entrepreneurs Brian Long and Andrew Jones, who have a proven track record of creating high-growth companies, Adaptive aims to establish a robust security framework for the AI era. Their previous ventures, including Attentive, which achieved over $500M in annual revenue and a valuation exceeding $10B, and TapCommerce, acquired by Twitter, showcase their expertise in scaling successful, product-led businesses.Trusted by numerous leading banks, tech firms, and healthcare organizations, Adaptive is at the forefront of defending against evolving threats such as deepfakes, smishing, and AI-driven voice scams. With rapid enterprise adoption and an expansive market potential exceeding $200B, we are just beginning our journey.The RoleWe are excited to expand our Customer Success team and seek a Founding Senior Customer Success Manager located in London. This pivotal role offers a unique opportunity to shape our customer onboarding, implementation, and support processes across the EMEA region from the ground up.In this position, you will be the primary contact for our customers post-sale, overseeing their entire journey from implementation to ongoing success. As the voice of the customer, your focus will be on ensuring that clients derive both immediate and long-term value from Adaptive's platform. Collaborating closely with fellow Customer Success Managers, Engineering, Product, and Leadership teams, you will resolve issues, communicate customer feedback, and influence the product roadmap.This opportunity is perfect for individuals who thrive in dynamic, early-stage settings, enjoy crafting systems from the ground up, and seek to advance in a fast-paced, well-funded AI cybersecurity firm.

As a Senior Customer Success Manager at Saviynt, you will play a pivotal role in driving customer satisfaction and success. You will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our solutions. Your expertise will be crucial in building strong relationships and fostering customer loyalty.

Join 9fin as a Customer Success ManagerAt 9fin, we are revolutionizing the global debt markets with our cutting-edge AI platform, harnessing the world’s largest asset class valued at over $145 trillion. We recognize that the debt markets, while expansive and vital, often rely on outdated systems characterized by fragmented data and manual processes. Our mission is to transform this landscape with an integrated platform that centralizes proprietary credit data, comprehensive analysis, and high-value workflows across international markets.Our platform is trusted by over 300 prestigious institutions worldwide, including leading banks, asset managers, private equity firms, law firms, and advisory firms. As we experience rapid growth, particularly in the US market, we are proud to maintain exceptional client retention rates, driven by our deep integration into client workflows.We are at a crucial turning point in our journey. With a validated product-market fit and robust global demand, 9fin is on the path to becoming the leading platform for debt markets globally.Your RoleAs a Customer Success Manager, you will play a pivotal role in nurturing client relationships and boosting revenue by optimizing client workflows. This newly established Customer Success function will work closely with our Account Management team, innovating collaborative strategies to enhance our partnerships with clients.Your focus will be on ensuring clients fully comprehend our product offerings and are motivated to maximize their use of the platform, utilizing data-driven strategies for effective communication.Collaboration with various teams is essential to implement strategies for increased platform usage, improve our user-friendly products, and deliver an outstanding customer experience.This unique position requires a commercially savvy individual capable of developing a high-performing strategy from the ground up, tailored to specific projects throughout the customer lifecycle.Join a dynamic and ambitious team in a rapidly expanding company, servicing the largest financial market globally, and take your sales career to the next level!

At Beam, we are driven by a mission to tackle some of the world's most challenging social issues. Our remarkable team leverages cutting-edge technology and artificial intelligence to make a real difference. Join us as we rapidly expand our impact The journey is challenging, but nothing worth achieving ever comes easy.Become part of a pioneering organization that is at the forefront of social change. Here, you'll thrive in a high-performance culture, significantly impact your career trajectory, and find genuine satisfaction in your work.We believe in supporting our team members with top-notch coaching, personal development budgets, and competitive salaries.Our innovative product, Magic Notes, has already transformed the workflow for case workers, saving them over 8 hours of administrative work each week. Over 50,000 frontline professionals in the UK, including social workers, NHS clinicians, and mental health practitioners, are already utilizing this tool to provide quicker, more humane support. We are also expanding internationally to empower practitioners in the USA, EU, and Australia.About the RoleBeam is on a mission to democratize access to human-centered welfare services. Our suite of AI products is designed to revolutionize frontline operations and create scalable solutions.Our flagship product, Magic Notes, is an AI-driven tool that enables social workers to save over 50% of their time while providing high-quality care to the residents who need it most.There is significant interest from Government sectors in utilizing advanced technology to make a tangible difference in residents' lives, and with Magic Notes, we are leading the way in integrating AI into frontline services.In this role, you will ensure that pilot programs yield impactful results for customers, followed by negotiating and securing expanded contracts. Subsequently, you will oversee and expand a portfolio of accounts, ensuring that frontline teams derive increasing value from Beam's software solutions as we scale.This position is dynamic and hands-on, requiring substantial interaction with users, particularly social workers, to help them understand and effectively utilize our product. You will also cultivate a network of advocates at all organizational levels to bolster and expand partnerships.When not on site, you will analyze data and gather qualitative feedback to address customer challenges and serve as an advocate for product enhancements. After the completion of a pilot, you will conduct a thorough evaluation and lead negotiations for extended contracts.

About AvePoint: As a pioneer in data security, governance, and resilience, AvePoint stands at the forefront of delivering comprehensive solutions that empower organizations to collaborate securely and efficiently. With over 25,000 clients globally, our innovative AvePoint Confidence Platform is trusted for managing critical data across platforms like Microsoft, Google, and Salesforce. Our extensive partner ecosystem, comprising about 5,000 managed service providers and resellers, ensures that our solutions are available in more than 100 cloud marketplaces. Discover more about our mission and offerings at www.avepoint.com. At AvePoint, we prioritize investing in our people. Our culture of agility, passion, and teamwork empowers you to shape your career, make a meaningful impact, and take ownership of your future. Unleash your full potential with us! About the Position: The Customer Success Manager (CSM) will play a pivotal role in driving technology adoption strategies for AvePoint's customers. This role requires a deep understanding of the sales cycle and technical strategies to effectively communicate with both internal teams and external stakeholders, including customers, account managers, and technical support engineers. Key Responsibilities: Develop and implement repeatable strategies for technology adoption. Collaborate closely with customers to understand their needs and ensure their success with AvePoint solutions. Act as a liaison between customers and internal teams to facilitate effective communication and resolution of issues. Analyze customer feedback and data to continuously improve customer experience and product offerings. Provide training and support to customers and internal teams on AvePoint products.

At ITRS, we are dedicated to ensuring that society's critical technology operates seamlessly. Our mission is to provide automated and comprehensive IT observability solutions that protect vital applications while fostering innovation. We uniquely serve the most demanding and regulated industries, earning the trust of 90% of Tier 1 capital markets firms.We believe that when our team flourishes, our customers do too. Join us to experience:A supportive culture – We take pride in being recognized as a Great Place to Work for multiple consecutive years, thanks to our inclusive and nurturing environment.Meaningful work – Contribute significantly by engaging with thousands of global customers across industries that keep the world functioning, including 9 out of the top 10 investment banks.Opportunities for growth – Whether you are at the beginning of your career or are a seasoned professional, we are committed to your personal and professional development, as evidenced by team members who have thrived here for over a decade.With our headquarters based in London and teams spread across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner.Role OverviewIf you have hands-on experience with monitoring or observability tools and are looking for a new direction in your career, this position could be an excellent match. We are seeking an individual who not only comprehends the technology but also possesses a strong personality, excels at relationship building, and consistently prioritizes client value.Whether you are currently in a Customer Success, Technical Account Management, or a related role, what counts most is your proven experience in enterprise-scale environments and a genuine passion for leveraging monitoring and observability tools to create meaningful impact.At ITRS, Customer Success is about being a trusted partner. Our clients expect more than just theoretical knowledge; they seek professionals who have practical experience, understand the challenges first-hand, and can help translate technology into tangible outcomes.Your Responsibilities as a Customer Success Manager:Establish and nurture relationships with customers as their advocate and trusted advisor.Translate customer objectives into adoption and value strategies utilizing ITRS products.Monitor and analyze customer health, usage, and adoption to devise proactive interventions.Identify retention risks and take timely action to mitigate them.Facilitate workshops and business reviews to uncover client needs, track progress, and align on results.Gather and relay customer feedback to influence product development.Collaborate with internal teams (Support, Professional Services, Product, Account Management) to achieve customer objectives.Document engagements and maintain transparency regarding activity, outcomes, and risks.Contribute to the enhancement of Customer Success practices as our function evolves.

Join the Creative Revolution at ExtremeReach!At ExtremeReach, we are dedicated to redefining the landscape of advertising creation, connection, and experience. As the premier global leader in creative operations, we empower brands and agencies to transform their visions into reality, ensuring seamless delivery across all platforms. Our cutting-edge technology and services fuel creativity in the marketing and entertainment industries, and you can be part of this transformative journey!Here at ExtremeReach, you will thrive in a dynamic, collaborative atmosphere where innovative ideas lead to tangible change. We promote a culture of creativity at every level, encouraging our teams to think outside the box, challenge conventions, and explore new horizons. Your unique voice, skills, and ambitions are valued here—ExtremeReach is a place to flourish, learn, and excel.Ready to make a difference? If you are driven by technology, passionate about solving intricate challenges, and eager to join a team that is revolutionizing the industry, then ExtremeReach is the right fit for you. Let’s shape the future together!The RoleAs a Customer Success Manager (CSM) at ExtremeReach, you will serve as the primary point of contact, relationship steward, and advocate for our enterprise brands. Collaborating closely with the Sales team on pre-sales initiatives and managing accounts post-sale, you will oversee onboarding, training, and the groundwork for sustainable, successful partnerships. The Customer Success team is composed of experts in the suite of ExtremeReach products, adept at crafting impactful solutions to our clients' challenges while proactively seeking ways to address their needs.Your responsibilities include fostering post-onboarding relationships through customized engagement journeys filled with proactive outreach, ongoing training, consultation, and serving as the Subject Matter Expert (SME) for clients regarding their use of the ExtremeReach platform and services. Internally, you will advocate for the client, collaborating with various departments to enhance products, services, workflows, and communication strategies tailored to client opportunities and solutions. This role also holds revenue accountability, playing a key role in renewals, growth initiatives, and the introduction of additional services or features aligned with client needs.Individuals in this role are passionate about client experiences, exhibiting strong strategic problem-solving skills, organization, analytical thinking, and a collaborative spirit. They possess high emotional intelligence and interpersonal skills, making them a trusted resource both internally and externally, often regarded as a dependable source for innovative solutions and thoughtful insights.

As a Customer Success Manager at Zip, you will be the driving force behind our customer satisfaction and retention efforts. You will engage with clients to understand their needs, provide solutions, and ensure they derive maximum value from our products. Your role will be pivotal in fostering long-term relationships that lead to customer loyalty and advocacy.

About Sylvera ‍‍Sylvera empowers organizations to make informed choices in the carbon and commodities markets. We conduct independent evaluations of carbon project quality, monitor market pricing and supply signals, and provide essential geospatial and carbon intensity data—offering our clients the insight needed to invest in genuine climate action.Our diverse team of over 130 scientists, engineers, and market experts is spread across London, New York, São Paulo, Singapore, and Tokyo. We specialize in market intelligence, geospatial analytics, multi-scale lidar research, and policy analysis. Collaborating with governments and policymakers, we aim to enhance the transparency and rigor of carbon markets.Backed by more than $96 million from prestigious investors such as Fidelity, Balderton Capital, Index Ventures, and Insight Partners, we are trusted by Fortune 500 companies, leading financial institutions, and governments globally.If you are passionate about climate change, enjoy tackling complex challenges, and wish to work alongside a mission-driven team, we would be thrilled to connect with you.Your Role ‍‍‍‍We are seeking a dedicated Customer Success Manager to manage and expand our business portfolio in the EMEA region. This role requires adaptability and a strong desire to cultivate and maintain key commercial relationships in a fast-paced environment. As an individual contributor, you will focus on customer retention and commercial success, with substantial opportunities for growth as the company evolves.Key Responsibilities:Collaborate with the commercial team to establish strong, long-term relationships with key accounts from the outset.Manage relationships with assigned accounts, ensuring client engagement throughout the customer lifecycle—from onboarding to renewal discussions.Serve as a product ambassador, promoting the adoption and regular use of Sylvera's innovative products and services within your account base.Guide customers regarding our product offerings and identify opportunities for expanding our reach by introducing new products and services.Monitor and deliver value to customers, striving for healthy renewals and robust commercial results.

Join DeepL as a Customer Success ManagerAt DeepL, we are at the forefront of AI innovation, dedicated to developing intelligent solutions that address complex business challenges. Our Language AI platform is trusted by over 200,000 businesses and millions of individuals across 228 markets for its human-like translation capabilities, enhanced writing tools, and real-time voice translation. We are continually expanding our offerings, including the DeepL Agent, an AI assistant designed to revolutionize how businesses operate.Founded in 2017 by CEO Jarek Kutylowski, DeepL has rapidly grown to a team of over 1,000 passionate individuals backed by prestigious investors like Benchmark, IVP, and Index Ventures. Our mission is to lead in trusted AI technology, fostering better communication and meaningful connections worldwide.Why DeepL Stands OutOur unique blend of advanced AI technology, purposeful work, and a thriving culture sets us apart. We are a community of innovators and creators, driven by a shared vision to unlock human potential and simplify work processes. The positive feedback we receive about our workplace culture reflects our commitment to trust, curiosity, and care.Becoming a part of DeepL means joining a team dedicated to innovation, growth, and well-being. Explore more about life at DeepL on LinkedIn, Instagram, and our Blog.The RoleAs a Customer Success Manager within our Growth Segment of the Scale Team, you will play a vital role in nurturing and expanding relationships with our valued customers, ensuring they remain integral to our portfolio.

Join Stripe as a Customer Success Manager, where you will play a pivotal role in ensuring our customers achieve their goals using our innovative payment solutions. You will work closely with clients to understand their needs, provide strategic guidance, and foster long-lasting relationships. Your expertise will help us drive customer satisfaction and success.