Engineer Team Lead

We are thrilled to present an exciting new role in our Customer Team for a Customer Success Team Lead (also known as Pod Lead). In this pivotal position, you will lead and inspire a talented team of Customer Success Managers (affectionately referred to as Brand Champions), while also overseeing a select portfolio of key accounts, driving both client retention and growth within our local market.Your responsibilities will include cultivating robust relationships, educating clients on leveraging data to meet their brand and marketing objectives, and providing coaching and training to your team on exemplary account management practices. You will serve as a crucial advocate for senior stakeholders across significant accounts, ensuring their needs are met and exceeded.Tracksuit is more than just a platform; we are dedicated to building a dynamic community for brand marketers and ambitious leaders of growth brands. This role is essential to fostering customer satisfaction through relationship management and outstanding customer engagement.

Role Overview Wise is hiring a Global Customer Success Lead for Account Specialists in London. This position shapes how account specialists support customers worldwide, with a focus on improving service quality and satisfaction across different markets. What You Will Do Lead and mentor a team of account specialists serving global customers Equip the team with tools and knowledge to deliver strong support Promote high standards for customer care and satisfaction Apply customer relationship management skills to strengthen team performance Encourage a culture of excellence and continuous improvement within the group What Helps for Success Experience managing or leading customer-facing teams Background in customer relationship management Strong leadership and communication skills Ability to work across multiple markets and cultures

Join Contentsquare as a Customer Success Operations Lead, where you will play a pivotal role in enhancing the customer experience and driving operational excellence. You will collaborate with cross-functional teams to define and execute strategies that ensure our customers achieve their desired outcomes while maximizing the value of our platform.Your responsibilities will include analyzing customer data, developing reports, and implementing processes that improve customer engagement. You will also lead initiatives that promote customer satisfaction and retention, making a significant impact on our overall success.

Role overview Pylon Labs is looking for a Customer Success Manager (EMEA Lead) to join the team in London. This position focuses on building strong client relationships and guiding the customer experience across the EMEA region. The role combines direct client work with leadership responsibilities for the regional customer success team. What you will do Set direction and priorities for customer success in EMEA, leading the regional team. Engage directly with clients to understand their objectives and help them achieve value from Pylon Labs products and services. Create and update strategic account plans that reflect each client’s needs. Organize and lead regular check-ins with key accounts to track satisfaction and resolve issues. Identify upsell and cross-sell opportunities based on client feedback and usage trends. Build lasting partnerships that encourage retention and business growth. Location This role is based in London, UK, and supports clients throughout the EMEA region.

Join Vitesse - the premier treasury and payment partner for the insurance sector!Your next career opportunity is here!Be part of a team that is transforming the payments landscape.About Us:At Vitesse, we transcend the traditional payments platform—we are the reliable financial backbone that connects the global insurance ecosystem. Our solution is specifically designed for insurers, brokers, MGAs, and TPAs, offering a unified platform that optimizes claims funds, facilitates real-time global payments, and provides comprehensive financial control. Our achievements speak volumes: over $20 billion in payments across more than 200 countries, with hundreds of millions returned to insurers’ balance sheets. We are fully licensed in the UK (FCA), Europe (DNB), and New York (NYDFS), supported by a dynamic team of over 260 professionals worldwide. Following a successful $93 million Series C funding round from KKR, we are poised for significant growth across Europe and the US, and we invite you to help us shape the future of insurance solutions.About the Role:The Customer Success Lead will act as a player-manager, guiding the daily operations of the Customer Success team while simultaneously managing a portfolio of strategic customer accounts. This role is pivotal in overseeing the complete post-sale customer journey, enhancing product adoption, promoting value realization, and ensuring strong renewal and expansion results for both individual accounts and the broader team.In this role, you will develop team strategy, operational excellence, and scalable processes by creating and implementing playbooks, integrating performance metrics, and spearheading initiatives that maximize customer success and business impact. You and your team will redefine the platform experience, ensuring measurable value for every customer from onboarding through the entire lifecycle.This position requires extensive cross-functional leadership, closely collaborating with Sales, Solutions, Pre-Sales, and Operations teams to streamline workflows, inform account strategies, and achieve measurable business outcomes. This role merges strategic leadership, operational execution, and direct customer engagement, ensuring both individual accounts and the overall portfolio achieve significant success while enhancing the team’s expertise and abilities.

CoreWeave is The Essential Cloud for AI™, designed by pioneers for pioneers. Our platform empowers innovators to develop and scale AI solutions confidently. Trusted by top AI laboratories, startups, and global corporations, CoreWeave integrates exceptional infrastructure performance with profound technical expertise to catalyze breakthroughs, transforming compute into capability. Established in 2017, CoreWeave became publicly traded on Nasdaq (CRWV) in March 2025. Discover more at www.coreweave.com. We are proud to be a Living Wage accredited Employer. Your Role:The Physical AI Field Engineering team at CoreWeave is dedicated to implementing AI solutions within enterprise engineering organizations, ensuring customers derive tangible value from machine learning applications. This team collaborates across various engineering disciplines to convert complex test and simulation datasets into actionable insights, enabling customers to enhance engineering decisions and accelerate product development.As a Lead Customer Success Engineer, you will act as a technical delivery leader, orchestrating multiple workstreams and ensuring customer engagements yield reliable, high-quality outcomes. By merging technical expertise with project leadership, you will play a pivotal role in conveying complex technical execution into clear customer value.Key Responsibilities:Lead the delivery of AI solutions for key customer engagements.Design and oversee comprehensive technical delivery, translating intricate customer objectives into structured workstreams, milestones, and measurable outcomes.Coordinate execution across product, engineering, and data science teams, serving as the primary technical point of accountability for customer deliverables.Guarantee that complex AI deployments are executed reliably, punctually, and with clear value for customer stakeholders.Who You Are:Over 6 years of experience leading complex technical projects or delivery programs for enterprise engineering clients.Proven track record in designing technical solutions that drive measurable outcomes.

TL;DRAt Tilt, we are revolutionizing the world of live commerce, placing our sellers at the core of our mission. We are on the lookout for a Seller Success Lead, a dedicated individual who is willing to dive into the details—whether it’s managing a Zendesk queue or transforming every ticket into actionable insights.About Tilt Tilt's vision is straightforward: Make Commerce Alive.The traditional e-commerce landscape, dominated by plain store website builders and impersonal marketplaces, is rapidly becoming outdated. It was designed for transactional experiences, not for the vibrant community-driven merchants of today.In the UK alone, millions of diverse shoppers—from sneaker enthusiasts to nostalgic Y2K fans, collectors, and parents—are tapping into the potential of Tilt. Our platform has empowered sellers to achieve over £1M in earnings, with many exceeding the UK median income.And this is just the beginning.Your Mission We seek our inaugural Seller Success Lead—a person who understands that exceptional seller support is not merely a cost center but a crucial growth engine. The success and retention of Tilt's sellers hinge on our ability to respond swiftly and intelligently to their challenges.This role blends operational responsibilities with analytical insights. You will actively resolve tickets and also step back to investigate the root causes of these issues to implement long-lasting solutions.What You'll Do - Oversee the comprehensive seller success journey across all Tilt markets (GB, ES, IT, PL), from initial contact to resolution.- Take a hands-on approach in Zendesk: triaging, resolving, and responding to seller inquiries, especially in the early stages before building out a team or creating a playbook.- Establish the seller success infrastructure from the ground up: including macros, escalation pathways, SLA frameworks, categorization systems, and resolution processes.- Analyze ticket data to extract product and operational insights—identifying recurring issues, communicating them to product and engineering teams, and ensuring resolutions are implemented to prevent recurrence.- Develop and maintain a seller-facing knowledge base and self-service resources (FAQs, help center articles, how-to guides) aimed at reducing incoming ticket volume over time.- Create reporting tools and dashboards to provide leadership with visibility into ticket volume, resolution times, CSAT, and prevalent seller challenges by market.

We are seeking a dynamic and experienced Customer Success Team Leader to join our passionate team at Allica Bank. In this role, you will be responsible for leading our customer success initiatives, ensuring that our clients receive exceptional service and support throughout their journey. You will collaborate closely with various teams to enhance customer experiences, drive retention, and foster a culture of customer-centricity.

About HookAt Hook, we are redefining the landscape of customer growth. Leveraging the power of AI and Machine Learning, our innovative solutions empower businesses to forecast revenue with precision, foster customer loyalty, and unlock substantial value from their existing client base.As a prominent Series A startup, we proudly secured the 33rd spot on the Sifted list of the fastest-growing startups. With multi-million dollar funding from prestigious investors such as Balderton Capital and Lightspeed, we are collaborating with some of the most rapidly expanding companies worldwide. We are on the lookout for driven individuals eager to join us in our mission to transform business-customer engagement while cultivating an exceptional work environment for talented professionals.As an SDR Team Lead, you will play a pivotal role in our sales operations, providing leadership to a dedicated team of SDRs and reporting directly to the SDR Manager. Your expertise will set the standard for outbound excellence, guiding team members to achieve and surpass their goals while exemplifying what success looks like at Hook.In collaboration with the SDR Manager and the broader Revenue team, you will drive our outbound strategy, enhance funnel quality, and establish the groundwork for future team expansion. This position is perfect for high-achieving SDRs ready to embrace a leadership role or seasoned SDR leaders who are passionate about staying connected to the hands-on aspects of the role.

About the Role abound is hiring an Underwriting Team Lead in London. This role guides underwriting practices and manages a skilled team. The Team Lead oversees daily underwriting operations, maintains compliance with industry standards, and encourages a cooperative approach to achieve team goals.

Our Mission. Driving the transition to electric vehicles through innovative leasing solutions.Our Vision. A cleaner, fairer, and sustainable future for all.About the Role...As the Team Lead for End of Lease, you will spearhead the end-of-contract and recharge process within our customer journey. It is your responsibility to ensure a seamless, transparent, and equitable transition when vehicles are returned.This role transcends mere logistics; it involves leading a team that harmonizes commercial considerations with delivering a 5-star customer experience. You will manage the evaluation of damage charges, navigate complex escalations, and guarantee that all charges levied are fair and justified. Being a newly created position in a rapidly expanding organization, you will also develop our reporting systems—creating dashboards that provide the Senior Leadership Team (SLT) with insights into our performance on cost recovery and process optimization.This position will require you to be present in our London office or a partner location for 2 days each month.

Join our dynamic team at aisi as a Sub Team Lead in our Red Team (Control) division. In this pivotal role, you will oversee and guide a team of security professionals tasked with identifying and mitigating vulnerabilities within our systems. This is an exciting opportunity for individuals with a passion for cybersecurity and leadership.

Join our dynamic team as a Customer Contact Transformation Lead at PA Consulting Group, where we are committed to driving innovation in customer service. In this pivotal role, you will lead transformative projects aimed at enhancing customer engagement and optimizing service delivery.Your expertise will guide our clients through complex changes, leveraging technology and strategic insights to create exceptional customer experiences. You will collaborate with cross-functional teams, ensuring that our solutions are not only effective but also sustainable.

About UsAt Perk, we are revolutionizing travel and spend management with our intelligent platform that streamlines tedious tasks like travel bookings, expense tracking, and invoice processing. By automating these processes, we free our clients from the burdens of shadow work, allowing them to focus on what truly matters—driving productivity and innovation.Serving over 10,000 companies worldwide, including industry leaders like Wise, On Running, Breitling, and Fabletics, we are committed to addressing the $1.7 trillion issue of lost productivity—averaging 7 hours per employee each week. Founded in 2015, Perk is a global team of over 1,800 professionals across 12 offices, with headquarters in London and Boston. We blend innovation, control, and simplicity to enhance workplace efficiency and employee satisfaction.Our values—ownership, delivering a 7-star experience, and teamwork—drive us. We seek individuals who are curious, purpose-driven, and possess the right mindset to unlock potential. Our diverse talent pool represents over 70 countries, and if you are eager to make a significant impact in the professional world, we welcome you to join our team.To learn more about us, visit www.perk.com.

As the Operations Team Lead at tsmg, you will play a pivotal role in managing daily operational activities. You will guide and support our Drivers, ensuring that they perform at their best while adhering to company standards. This position reports directly to the Country Manager and offers an excellent opportunity to develop your leadership skills in a dynamic environment.

Founded in 1971 in Somerset, England, Mulberry has evolved into an internationally recognized British lifestyle brand celebrated for its quality craftsmanship and innovative design, embodying the essence of the Mulberry Spirit.With sustainability at the heart of our mission since our inception, we proudly achieved B Corp Certification in 2024, underscoring our commitment to a purpose-driven approach.As a global brand, we remain dedicated to making a positive impact on both people and the planet. Our team is characterized by honesty, dynamism, and a strong sense of community.If you share these values, we invite you to become a part of our team.At Mulberry, our Supervisors are known as 'Team Leads'. We seek individuals who are passionate about fostering a remarkable customer experience and eager to engage in their own development as well as that of their colleagues. You will have the opportunity to become an expert in your field while contributing to our 'Back to the Mulberry Spirit' strategy.What we expect from you:Customer Focus:- Create a welcoming and enjoyable atmosphere for customers and team members alike.- Deliver an engaging and memorable shopping experience while inspiring your team to do the same.- Cultivate cultural connections by understanding how Mulberry integrates into the broader art and lifestyle landscape, using this knowledge to engage customers.- Build and maintain essential customer relationships through in-store CRM tools.Team Development:- Foster a high-performing team where diversity is celebrated, and every individual feels valued and respected. Champion equity, empathy, and understanding in all interactions.- Encourage open dialogue and invite diverse perspectives to drive creativity and collaboration.

We are seeking an enthusiastic and results-driven SDR Team Lead to join our dynamic team at Powtoon. In this pivotal role, you will lead a team of Sales Development Representatives, guiding them to achieve key performance indicators and drive sales growth. Your leadership will empower the team to generate leads, nurture prospects, and effectively communicate the value of our innovative solutions. If you are passionate about sales and team development, we want to hear from you!

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, trusted by millions of consumers and businesses globally. Currently, over 130,000 businesses and more than 450,000 stylists and professionals leverage Fresha, having processed over 1 billion appointments to date.Headquartered in London, United Kingdom, Fresha operates 15 global offices throughout North America, EMEA, and APAC.Our platform empowers consumers to discover, book, and pay for beauty and wellness appointments with local businesses. At the same time, beauty and wellness professionals utilize our all-in-one platform to streamline their operations through intuitive business software and innovative financial technology solutions.Fresha’s ecosystem equips merchants with everything necessary to operate their business smoothly, including appointment bookings, point-of-sale systems, customer records management, marketing automation, loyalty programs, beauty product inventory management, and team oversight.Our consumer marketplace enhances revenue opportunities for partner businesses by harnessing the power of online bookings and automated marketing through mobile applications, alongside advanced integrations with major tech brands like Instagram, Facebook, and Google.Role OverviewAs Fresha embarks on its next phase of global expansion, the Platform Engineering team plays a crucial role in fostering rapid, secure, and sustainable growth.In the capacity of Platform Engineering Team Lead, you will bear responsibility for the team's performance and outcomes, ensuring consistent delivery, proactive communication, robust system architecture, and adherence to operational standards.In light of the swift advancement of AI and automation, this is an exceptional opportunity to redefine platform development and operations, minimizing manual effort, enhancing reliability, and empowering smarter, faster engineering decisions.You will contribute to Fresha’s growth by promoting infrastructure readiness, aligning platform strategies with business objectives, and applying AI where it can provide tangible operational advantages.We place a strong emphasis on customer impact, even within internal projects, as platform enhancements ultimately serve to enrich the customer experience.

Join TransPerfect's Digital Team!We are on the lookout for a skilled Regional SEO Team Lead to spearhead the delivery, expansion, and operational excellence of SEO services across a pivotal global region.This senior operational leadership position is key in overseeing the entirety of our SEO services—including Technical SEO, On-Page SEO, and AIO/GEO/LLM—within your designated region (Americas & LATAM or EMEA & APAC).In this role, you will lead a dedicated regional SEO team, ensuring high-quality performance within our global SEO frameworks while driving innovation and operational efficiency. You will play a vital role in maintaining robust commercial health across client engagements.Reporting to the Global Director of Digital Strategy, you will bridge strategic direction with regional execution, ensuring our SEO strategies adhere to global best practices while being customized to meet regional demands.Importantly, as the Regional SEO Team Lead, you will share responsibility for enhancing existing client accounts, fostering client retention, and achieving defined margin targets, directly impacting the agency’s profitability and success.