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Engagement Director, Enterprise Learning Operations

Infopro LearningDubai, Dubai, United Arab Emirates
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Qualifications:Proven experience in leading enterprise learning operations. Strong strategic thinking capabilities combined with a hands-on approach to execution. Excellent interpersonal and communication skills, with the ability to engage effectively with senior stakeholders. Solid understanding of governance and quality management within learning environments.

About the job

Engagement Director, Enterprise Learning Operations

The Opportunity

We are looking for an accomplished Engagement Director to spearhead our large-scale enterprise learning operations in the UAE. This pivotal onsite leadership position comes with comprehensive accountability for operational excellence, governance, financial performance, and collaboration with senior stakeholders.

This role is ideal for a proactive leader who excels in both strategic planning and execution. You will represent Infopro Learning as the key onsite leader for our program, delivering day-to-day leadership across diverse learning services while fostering long-term stability, performance, and innovation within a well-established enterprise framework.

If you thrive in an environment where you can be hands-on, make critical decisions onsite, and eliminate operational hurdles for your teams, this is the role for you.

What You Will Own

Onsite Leadership and Operational Oversight

  • Provide consistent, visible onsite leadership across enterprise learning operations environments in the UAE.

  • Manage daily operational performance, service quality, and issue resolution across multiple integrated workstreams.

  • Monitor real-time delivery metrics and take proactive measures to ensure service excellence.

  • Conduct regular operational reviews with embedded leaders to ensure alignment, escalations, and accountability.

  • Foster trust and confidence through a strong, credible leadership presence with senior enterprise stakeholders.

Strategic Partnership and Engagement Leadership

  • Act as the senior relationship owner for complex learning engagements, collaborating with senior operational and business leaders.

  • Develop and implement an account strategy aligned with enterprise priorities and Infopro Learning’s regional growth objectives.

  • Lead quarterly performance and planning reviews focusing on outcomes, value realization, and continuous improvement.

  • Identify opportunities for capability expansion, scope evolution, and long-term partnership growth.

  • Provide hands-on advisory support across the learning lifecycle as needed.

Governance, Risk, and Quality Management

  • Implement and uphold robust governance frameworks aligned with contractual commitments and service standards.

  • Chair governance forums and deliver transparent reports on performance, risks, and improvement initiatives.

  • Enforce quality assurance, compliance, and escalation protocols across all delivery activities.

About Infopro Learning

Infopro Learning is a leading provider of enterprise learning solutions, dedicated to empowering organizations through innovative learning strategies and operational excellence. Our commitment to delivering exceptional value drives our mission to enhance the learning journey for businesses across the UAE.

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