End User Product Solutions Analyst (Weekend Availability)

Role overview msg sports seeks a Premium Solutions Analyst to join the team in New York City, NY. This position centers on evaluating and refining premium solutions for clients. Success in this role depends on a sharp analytical mindset and a talent for tackling challenges. What you will do Review current premium service offerings and pinpoint opportunities for enhancement Generate insights and recommend strategies to improve client solutions Collaborate with internal teams to deliver actionable recommendations that raise service quality Requirements Demonstrated analytical skills Experience addressing complex problems Comfort working with data to guide decisions

Join Our Mission at LegoraAt Legora, we are dedicated to transforming the legal industry. Our approach is unique; we partner with legal professionals to co-create solutions that genuinely meet their needs. This collaborative effort ensures that our tools are not only effective but also align closely with the realities of legal work.Our AI-driven workspace empowers legal teams to operate more efficiently while fostering better inquiry and uncovering valuable insights. We are at the forefront of legal technology, enhancing complex processes to be smarter, faster, and more intuitive. With the ability to analyze thousands of documents in mere minutes and develop intelligent workflows in partnership with top-tier practices, we are turning ambitious ideas into tangible results.Trusted by prestigious firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters across over 40 countries, we are on an unstoppable trajectory. Our agile approach to shipping, iterating, and scaling is intentional and strategic.By joining Legora, you will be part of a team that believes in exceeding the status quo. We aim to empower lawyers to excel using technology that is designed with their needs in mind. If you are passionate about innovating from the ground up in a dynamic and impactful environment, this is your opportunity!The RoleWe are seeking a Director of Premium Support to lead our Customer Enablement team and report directly to the Head of Customer Enablement. This position is pivotal in shaping and ensuring the success of Legora’s Premium Support offering.In this role, you will define the essence of Premium Support at Legora, crafting it into a valued paid product tier. You will build and lead a global team, collaborating across departments to deliver distinct and significant value to our most critical clients. This is a newly established position that offers substantial scope and autonomy, allowing you to create an organization from scratch.ResponsibilitiesDefining and Building Premium SupportEstablish the framework, standards, and operational model for Legora’s Premium Support services.Transform enterprise customer insights into actionable service definitions, SLAs, escalation pathways, and operational frameworks.

Madison Square Garden Entertainment Corp. (MSG Entertainment) operates some of New York City's most iconic venues, including Madison Square Garden, Radio City Music Hall, Beacon Theatre, and the Infosys Theater. These spaces host a wide range of live events, from concerts and sports to family shows and special performances. MSG Entertainment is also behind the Christmas Spectacular Starring the Radio City Rockettes, a holiday tradition for generations. More details about the company can be found at www.msgentertainment.com. Role overview The Premium Service Coordinator supports suite license holders and single event rental clients at MSG Entertainment venues throughout New York City. The focus of this role is to provide attentive service and ensure smooth, enjoyable experiences for clients and their guests. Key responsibilities Handle client communications regarding catering, ticketing, billing, and event logistics. Respond promptly to questions and resolve issues to maintain client satisfaction and support repeat business. Collaborate with the Premium Sales & Service team to coordinate event details and deliver seamless execution. Assist with client retention efforts by engaging proactively and paying close attention to detail. What helps in this role? Success in this position comes from valuing service, communicating clearly, and working well with a team to create memorable experiences for clients.

About EliseAIAt EliseAI, we are revolutionizing critical sectors such as housing and healthcare. Everyone deserves a safe place to call home and easy access to quality healthcare, yet these essentials are often difficult to secure. By seamlessly integrating AI-driven solutions into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all involved.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and connect with their property management team—all in one convenient platform.Healthcare: We simplify appointment scheduling, intake forms completion, and enhance patient-provider communication, allowing everyone to prioritize health over bureaucracy.With EliseAI, organizations can minimize manual tasks, improve accessibility, and offer a unified experience across essential services. We are proud to have recently secured a $250 million Series E funding round led by Andreessen Horowitz to further our mission.About The RoleThe Product Solutions team at EliseAI comprises experts dedicated to resolving issues and answering inquiries for our customers. As Product Solutions Analysts, you will possess extensive knowledge of our clients' unique configurations and system data access. Your role will involve collaborating with various internal teams to troubleshoot customer challenges and ensure an outstanding customer experience.Key ResponsibilitiesDeliver tier 1 and tier 2 technical support to clients via Zendesk, our ticketing system, ensuring prompt resolution of issues.Investigate, troubleshoot, and resolve intricate technical challenges, escalating to appropriate internal teams when necessary.Maintain clear documentation and communication with clients throughout the support lifecycle, adopting a customer-centric approach in each interaction.Collaborate with other teams within Product Solutions to relay user feedback, identify recurring issues, conduct audits, and contribute to product enhancements.Update and maintain internal knowledge base articles, FAQs, and user guides to improve self-service resources for clients.

Role overview The Premium Service Coordinator at msg sports plays a key part in supporting the experience of premium clients in New York City. The position centers on maintaining strong client relationships, handling event logistics, and ensuring that the organization's service standards are met at every step. What you will do Manage communications with premium clients, providing timely responses to requests and inquiries. Coordinate event logistics so that premium guests enjoy a seamless experience. Collaborate with internal teams to deliver consistent, high-quality service during each client engagement.

eliseai seeks an End User Product Solutions Analyst for evening shifts in New York City. This role centers on reviewing product solutions to maintain a strong user experience. Role overview The analyst collaborates with teams throughout the company to ensure products match user needs and meet quality standards. Attention to detail and a user-focused mindset are key in this position. What you will do Review product solutions to support a positive user experience Work with colleagues across departments to confirm products align with user requirements Help maintain quality expectations for end user products Location and schedule This position is based in New York City and requires evening shift availability.

About EliseAIAt EliseAI, we are dedicated to enhancing crucial sectors such as housing and healthcare. These are fundamental needs for everyone, yet securing them can often be a challenge. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users in these essential services.Housing: We streamline the process for renters by simplifying apartment tours, lease signings, maintenance requests, and ongoing communication with property teams—bringing all necessary resources into one cohesive platform.Healthcare: We facilitate appointment scheduling, intake form completion, and effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to further our mission.About The RoleWe are seeking a passionate Senior Product Solutions Analyst who excels at tackling complex challenges, is committed to delivering outstanding customer experiences, and is eager to expand their skill set. In this role, you will gain valuable exposure to technical problem-solving, systems thinking, and product knowledge, while honing essential communication and troubleshooting abilities within a client-facing engineering context. We prioritize the growth of our team, making this position an excellent opportunity for those looking to transition into deeper technical ownership.This role is well-suited for individuals with a strong technical background who aspire to evolve from support roles into solution architecture, systems thinking, and product-related problem-solving.You will play a pivotal role in guiding clients through EliseAI’s platform, with your insights directly informing our technical solutions and product enhancements.Key ResponsibilitiesDeliver Tier 2 technical support to clients through Zendesk, ensuring issues are resolved quickly and accurately.Investigate, troubleshoot, and resolve complex technical challenges, escalating issues when necessary.Serve as a subject matter expert, providing insights and recommendations to enhance product offerings and processes.

Replit is a pioneering software creation platform that empowers individuals to develop applications using natural language. With a global user base in the millions, Replit is revolutionizing software development by dismantling the conventional barriers to application creation.As a Premium Support Engineer at Replit, you will be the essential link for our most valued customers, delivering prompt, expert, and dependable technical support precisely when it’s needed. You will tackle intricate product challenges, guide customers through critical incidents, and ensure that every interaction exemplifies the utmost standards of quality and efficiency.At the forefront of AI-driven software development, Replit’s customer support methodologies are continuously evolving. You will play a pivotal role in shaping the evolution of Premium Support, adapting to new products, rising customer expectations, and AI-enhanced workflows, all while navigating ambiguity and fostering clarity within your team.Your role will blend in-depth technical troubleshooting with calm, assured communication to keep developers progressing—whether it’s a large enterprise team deploying at scale or a top-tier developer relying on Replit to fuel their business.

About EliseAIAt EliseAI, we are dedicated to transforming crucial industries such as housing and healthcare. Everyone deserves a safe place to live and access to quality healthcare, yet these essentials can often be challenging to obtain. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for all stakeholders.Housing: We streamline the processes for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with their property management—bringing all necessary resources for their homes into a unified platform.Healthcare: We simplify the scheduling of appointments, the completion of intake forms, and facilitate communication between patients and providers, allowing everyone to concentrate on health instead of administrative tasks.With EliseAI, organizations can minimize manual labor, enhance accessibility, and provide a cohesive experience across vital services. We recently completed a $250 million Series E funding round led by Andreessen Horowitz to further propel this mission.About The RoleAs part of EliseAI’s Customer Support team, you will be a key subject matter expert, dedicated to resolving inquiries and issues for our clients. Our Support Analysts possess comprehensive knowledge of client-specific configurations and system data access. Collaborating with internal teams, the Support team works diligently to troubleshoot customer challenges and ensure an exceptional customer experience.Job Type: Full-time, Non-Exempt (eligible for overtime pay)Work Schedule: Thursday through Monday (schedule may vary based on business needs) to ensure coverage during peak support periods.Work Location: Onsite at our Midtown South NYC officeKey ResponsibilitiesDeliver tier 1 and tier 2 technical support to clients via Zendesk, our ticketing system, ensuring rapid issue resolution.Investigate, troubleshoot, and resolve intricate technical problems, escalating to relevant internal teams if necessary.Maintain clear documentation and consistent communication with clients throughout the support lifecycle, ensuring a positive experience.

OverviewTetrix is an innovative and rapidly expanding startup dedicated to empowering institutional investors to make informed decisions in alternative markets—think of us as a Bloomberg tailored for private markets. Our cutting-edge, AI-driven product streamlines disorganized, unstructured private market data into actionable insights in real-time. We achieve this by integrating automated document retrieval, AI-enhanced data extraction, and on-demand portfolio analytics into a unified platform. As we continue to grow and evolve into a market-leading solution, we are collaborating with some of the most influential capital allocators globally. This is a rare chance to become part of a passionate team that is shaping the future of infrastructure in financial markets, supported by esteemed investors such as Innovation Endeavors, Eric Schmidt’s venture capital firm, and key contributors from BlackRock, CPPIB, SoftBank, Lending Club, and Plaid. Who We AreWe are a small but powerful startup with extensive industry knowledge and expertise across financial markets and advanced technology. Our culture is built on trust, personal accountability, and a thirst for knowledge—where every team member is encouraged to contribute, challenge ideas, and grow collectively. Our co-founders, Olivier (CEO) and Naunidh (CTO), first met on their first day of MBA classes at Stanford and launched Tetrix in the summer of 2023. Who You AreYou are passionate about financial data – you excel in data-centric environments and find joy in working with financial statements, reconciliations, and data validation procedures.You have a keen eye for detail – your superpower is accuracy, and you take pride in ensuring that financial data is both precise and trustworthy.You possess a robust financial background – you bring 2-3 years of experience in accounting, fund administration, or finance, with a solid understanding of financial metrics.You thrive in team settings – you enjoy collaborating with cross-functional teams to enhance data processes and contribute to overall company success.You have knowledge of financial markets – familiarity with institutional investors and private investment markets is a significant advantage.You are fluent in English – effective communication is essential in our collaborative environment.

Acquisitions AnalystReports to: Market OfficerLocation: Speed Bay Warehouse Solutions – Greater NYC AreaSchedule: Full-time, Exempt, In-OfficeOverviewSpeed Bay Warehouse Solutions is a comprehensive real estate investment and management firm dedicated to acquiring and operating shallow bay, multi-tenant light industrial properties in key urban markets across the U.S. Backed by the founders of Black Creek Group, who boast a robust 30-year history of over $25 billion in real estate transactions, our team comprises industry veterans with profound expertise in the multi-tenant light industrial sector. We are in the process of curating a national portfolio aimed at delivering sustainable, long-term value through strategic acquisitions, operational excellence, and tech-driven performance.This is a thrilling opportunity to join a dynamic commercial real estate platform focused on managing multi-tenant light industrial properties in prime metropolitan markets nationwide.About the RoleThe Acquisitions Analyst will be instrumental in the assessment and execution of commercial real estate investments. Responsibilities include financial modeling, underwriting, and asset valuation using tools such as Argus Enterprise (AE) and Microsoft Excel. The Analyst will also assist in the creation of investment presentations, investor memos, and internal reports to facilitate informed decision-making. The ideal candidate will be proactive, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment. Exceptional organizational and project management abilities are essential, as is the capacity to work autonomously and collaboratively across various teams. A successful candidate will exhibit initiative, problem-solving skills, and a commitment to enhancing efficiency within the investment process.Key ResponsibilitiesDevelop and maintain comprehensive financial models and cash flow projections utilizing Microsoft Excel, Argus Enterprise, and Argus DCF.Create detailed investment memoranda for both internal and external stakeholders, translating complex financial data into clear, actionable insights.Evaluate property-level financials, including historical operating results, budgets, rent rolls, leases, loan agreements, and ground leases.Review real estate documents related to ownership structures, contracts, and agreements.

Role overview Stripe seeks an Enterprise Solutions Architect to design and implement solutions for large enterprise clients. This position combines technical skill with business insight to support client success and operational improvement. The role is available in New York City, South San Francisco, or as a remote position. What you will do Collaborate with enterprise clients to understand their business objectives and challenges Present technical solutions that address client needs using Stripe’s products and services Guide clients through implementation, ensuring solutions are scalable and meet requirements Work with cross-functional teams at Stripe to provide technical guidance and support throughout project phases Location options This position may be based in New York City, South San Francisco, or performed remotely.

Join AYR Global IT Solutions as a Solutions Architect in New York City, NY. In this full-time permanent role, you will be integral to our Professional Services division, where you'll engage with clients to maximize their use of our platform and APIs. Your expertise will help clients implement features effectively and ensure they derive maximum value from our solutions.This is an extraordinary opportunity to play a key role in architecting and designing high-performance, scalable systems for Fortune 500 companies across various sectors such as Retail, Telecommunications, Transportation, and Healthcare. Stay ahead of the curve by working with cutting-edge technologies and architecture patterns like In-Memory Computing, Microservices, Real-time Big Data, Streaming, and NoSQL.Join our diverse and collaborative team, and take your career to the next level!

Join the City of New York as a Policy Analyst, where your analytical skills will contribute to shaping impactful policies that affect millions. In this dynamic role, you will engage in research, data analysis, and the evaluation of policies to support decision-making processes across various city departments.

Why Join Shiftsmart?Revolutionizing Labor Solutions. At Shiftsmart, we are pioneering a labor platform that integrates comprehensive workforce management technology with a rapidly expanding global network of 5 million flexible workers. We cater to the labor needs of some of the largest corporations, including Circle K, Pepsi, Dollar General, and Starbucks. Our innovative business model breaks down jobs into manageable shifts, allowing workers to engage with multiple companies through our digital marketplace. As one of the fastest-growing startups in the nation, we've experienced growth rates of 2-3 times annually since our inception and have successfully raised over $120 million from leading investors such as D1 Capital and Imaginary Ventures. And this is just the beginning.Our Mission: To establish the world's foremost platform for hourly workers and enterprises, fostering flexibility, choice, and upward social mobility.Join Our Growth Journey. This is a unique opportunity to be part of a rapidly scaling business that is transforming the hourly labor landscape and tapping into a $2 trillion opportunity in the U.S. alone.Make an Impact. Collaborate with a team that encourages and challenges each other to build a remarkable business, creating flexibility and social mobility for workers worldwide.Shape Your Career Path. Experience accelerated professional development while working alongside a world-class team hailing from top technology firms (e.g., Uber, Airbnb, Google, Amazon), prestigious business schools (e.g., Harvard Business School, Stanford GSB, Wharton), and elite consulting firms (e.g., Bain, BCG, Goldman Sachs).Master Execution. We believe in the principle that #ExecutionIsBinary, and we are committed to helping you hone this essential skill for your future endeavors.Team Mission:The Strategic Finance team is dedicated to empowering the company to make informed, swift decisions regarding investment in time and resources. We work closely with operational teams to convert business activities into distinct financial insights—whether it's pricing new customers, forecasting performance, or analyzing profitability at the customer or market level. This role translates operational decisions into P&L impacts, ensuring that capital is allocated to high-return opportunities while enhancing efficiency in our current operations to unlock further growth.

Join EliseAI as a Governance, Risk, and Compliance AnalystAt EliseAI, we are on a mission to transform the housing and healthcare sectors. Our innovative use of AI technology simplifies vital processes, making essential services more accessible and efficient for all.With a focus on enhancing the experience for renters and patients alike, we provide streamlined solutions for apartment tours, lease signing, maintenance requests, appointment scheduling, and patient-provider communication.After successfully securing a $250 million Series E round led by Andreessen Horowitz, we are poised to accelerate our growth and impact.Position OverviewAs a Governance, Risk, and Compliance (GRC) Analyst, you will play a crucial role in reinforcing our security and compliance initiatives. Your expertise will ensure we maintain regulatory readiness, manage third-party risks, and align our policies with industry standards.You will collaborate with cross-functional teams, including Security Engineering and Legal, to operationalize compliance efforts, facilitate audits, and address due diligence requests from customers and vendors. This role is vital in meeting compliance deadlines and supporting our sales operations.Key ResponsibilitiesManage compliance programs related to frameworks such as SOC 1, SOC 2, PCI, HITRUST, and HIPAA.Facilitate audit activities, including gathering evidence, preparing documentation, and responding to auditor inquiries.Monitor compliance requirements and engage stakeholders on outstanding issues.Conduct vendor risk assessments and oversee third-party due diligence processes.Support the development and implementation of policies and procedures to ensure compliance with regulatory standards.

About WRITERAt WRITER, we empower global enterprises to harness AI-driven workflows. Our mission is to enhance human potential through superintelligent solutions. By delivering trustworthy AI that bridges IT and business, we facilitate comprehensive transformation across organizations. Our end-to-end platform is utilized by industry giants such as Mars, Marriott, Uber, and Vanguard to develop AI agents tailored to their unique data, leveraging WRITER's advanced enterprise-grade LLMs. Valued at $1.9 billion and supported by prestigious investors like Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is establishing its place as a pioneer in the realm of enterprise generative AI.Founded in 2020, with offices in San Francisco, New York City, Austin, Chicago, and London, our team is dynamic and ambitious. We invite talented, dedicated individuals to join us on our quest to redefine the future of work through AI. About the RoleAt WRITER, we recognize that each company's growth journey is unique. As a Solutions Architect, you will play a pivotal role in empowering our users to produce superior content more efficiently and at an unprecedented scale. You will collaborate closely with our top-tier prospects to assess, validate, and develop innovative generative AI solutions that yield substantial business value. This role transcends traditional sales; it involves a profound understanding of complex enterprise requirements and crafting a future where AI revolutionizes customer operations. Your contributions will significantly shape how leading organizations adopt and expand AI initiatives, directly influencing both their success and WRITER's continued dominance in the enterprise generative AI landscape.This is a full-time hybrid position based in our New York hub, reporting directly to the Senior Manager of Solutions Architecture.‍ ResponsibilitiesLead strategic technical discussions with Fortune 500 clients, transforming intricate business challenges into effective technical solutions for AI-enhanced operations.Design and architect scalable, secure generative AI solutions for enterprise clients, utilizing WRITER's platform, APIs, and custom applications to address key business issues.Oversee the creation and implementation of engaging proofs of concept (PoCs) and demonstrations, developing custom templates and integrating WRITER's features to illustrate transformative value.

Join Alloy as a Senior Solutions Architect, where you will play a pivotal role in designing and implementing innovative solutions for our clients. You will collaborate with cross-functional teams to understand client needs, develop technical specifications, and ensure project success from conception to deployment.

Who We AreAddepar is a leading global data and AI platform dedicated to empowering investment professionals. Our mission is to transform intricate financial data into actionable insights. By unifying portfolio, market, and client information into a comprehensive portfolio view, we deliver AI-driven insights tailored to enhance investment and client workflows. Trusted by over 1,400 firms across nearly 60 countries, Addepar manages and advises on assets totaling nearly $9 trillion. Our open platform seamlessly integrates with around 650 software, data, and consulting partners, facilitating end-to-end investment operations for businesses of all sizes and complexities. With offices in vibrant locations such as New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, and São Paulo, we are committed to supporting our clients worldwide.The RoleIn the role of Technical Solutions Architect, you will work closely with clients to conceptualize and develop essential integrations, automations, and data solutions. Positioned at the crossroads of engineering and client success, you will act as Addepar's technical leader, bridging complex business requirements with production-grade systems while enhancing onboarding efficiency and scaling operations. You will serve as the technical authority across Addepar's comprehensive solution suite, from API integrations and automation frameworks to advanced data platforms, including our proprietary Databricks offering, ADX, alongside AI-driven tools. Your focus will be on addressing the most pressing challenges faced by our clients. This position blends a forward-deployed model with profound technical expertise in contemporary software engineering and financial data systems.