Employee Relations Manager - 12 Month Fixed Term Contract

Role overview WSH Group is seeking a Guest Relations Manager based in London. This position acts as the primary contact for guests, shaping their experience from arrival onward. The role centers on creating a welcoming atmosphere and supporting the company’s commitment to memorable service. What you will do Manage the daily operations of guest relations Collect and handle guest feedback to inform improvements Identify areas for service process enhancements and implement changes Train and mentor team members in customer service standards Encourage a strong service culture within the team Requirements Excellent interpersonal and communication abilities Background in team leadership or mentoring Dedication to delivering high-quality customer service

We are seeking a dedicated and dynamic Guest Relations Manager who will serve as the primary liaison for our VIP and regular guests during their stay. Your responsibilities will include:Ensuring all hotel departments are informed about each guest's specific requirements at all times;Acting as a key contact for long-stay guests to guarantee they enjoy an extraordinary experience;Creatively managing and resolving guest concerns to exceed expectations;Exhibiting comprehensive knowledge of all hotel facilities and services, actively identifying up-selling opportunities;Creating unforgettable moments for guests through personalized recognition options, amenities, and special events;Adhering to policies and procedures while utilizing front-of-house equipment and property management systems;Supporting the Reception team and other departments as required;Serving as the Duty Manager, ensuring compliance with hotel security, fire regulations, and health and safety legislation.

Role Overview The Guest Experience Manager at Accor Hotels shapes how guests feel about their stay. This role focuses on raising service standards and making sure guests leave satisfied. Based in London, the position calls for hands-on leadership in guest relations and service improvement. What You Will Do Oversee guest relations, responding to feedback and resolving concerns promptly Lead efforts to improve service quality across the hotel Develop and implement new strategies to enhance the guest experience Work closely with teams to maintain and exceed Accor Hotels' service standards

Role Overview Accor Hotels is hiring a Hotel Administrative and Guest Relations Ambassador in London. This position serves as the first point of contact for guests, providing a warm welcome and attentive service from arrival through departure. The role combines front-of-house guest interaction with behind-the-scenes administrative support to keep daily operations running smoothly. Main Responsibilities Greet guests on arrival and assist with check-in and check-out procedures Handle administrative tasks related to guest reservations, inquiries, and records Coordinate with housekeeping, maintenance, and other hotel teams to fulfill guest requests Address guest questions and resolve issues promptly to ensure satisfaction Support the overall guest experience by anticipating needs and offering helpful information What We Look For Strong interest in hospitality and guest service Comfort working in a busy hotel setting Problem-solving skills and a proactive approach Clear communication and a friendly attitude Commitment to maintaining high service standards If providing memorable guest experiences motivates you, consider joining the Accor Hotels team in London.

About NextStep NextStep connects top consulting professionals with leading roles through AI-driven talent matching. The company partners with ambitious organizations across sectors to place experienced candidates in roles where their impact is clear. This opening is for an Investor Relations Manager position with a respected client in the NextStep partner network. About the Company The hiring company is a FTSE 250 specialist finance and asset management firm headquartered in London, with a market cap near £2.5bn. Its institutional investor base spans the UK, Europe, and North America, and the business continues to see growing analyst coverage. As the firm expands, it is focused on strengthening investor relations and capital markets communication. The Investor Relations Manager will work closely with the CFO and CEO across all aspects of investor engagement. Role Overview The Investor Relations Manager leads the investor relations strategy and manages day-to-day communications with institutional investors and sell-side analysts. This role builds and maintains relationships, ensures a steady flow of information, and supports the CFO and CEO in presenting the company’s equity story to the market. Key Responsibilities Manage the investor relations calendar, including results reporting, capital markets events, investor days, and conferences. Develop investor presentations, results scripts, Q&A documents, and regulatory announcements in partnership with Finance and Communications teams. Build and maintain relationships with institutional shareholders and sell-side analysts, monitor market sentiment, and share feedback with the CFO. Track changes in the shareholder register, monitor market consensus, and analyze peer group performance. Support the CFO and CEO in preparing for investor meetings, earnings calls, and major announcements. Requirements 4–7 years’ experience in investor relations, equity research, investment banking (coverage or ECM), or a strategic finance role involving IR. Strong knowledge of financial markets, equity valuation, and investor communication practices. Excellent written communication skills, able to produce high-quality investor materials with minimal supervision. Comfort working in a high-profile environment with tight regulatory deadlines. Location This role is based in London.

Role Overview The Growth Relations Manager - Liquidity at mlabs focuses on expanding liquidity services and strengthening connections with important stakeholders. This London-based position centers on understanding client needs and adapting offerings to match the changing financial sector. What You Will Do Build and maintain strong relationships with clients and partners in the financial industry Ensure liquidity services align with client requirements and market trends Contribute to strategy development for liquidity management Support the team with insights and guidance on innovative approaches What We Look For Proactive approach to relationship management Excellent communication skills Solid understanding of financial markets and liquidity services This role is based in London, England, United Kingdom.

Join our dynamic team at Accor Hotels as a Guest Welcomer, where you will be the first point of contact for our valued guests. Your role is crucial in creating memorable experiences, fostering a warm and inviting atmosphere from the moment guests arrive. You will assist with check-in processes, provide information about hotel amenities, and ensure that every guest feels special and welcomed. If you have a passion for hospitality and thrive in a fast-paced environment, we want to hear from you!

As a Business Development and Client Relations Manager, you will play a crucial role in supporting the firm's sponsorship team to enhance business development initiatives and ensure client retention. This position involves on-site event support, client engagement opportunities, and potential travel for conferences and client meetings.Key ResponsibilitiesPartner with the senior management team to create and execute strategic plans aimed at achieving annual revenue goals.Oversee and prioritize opportunities to strengthen client relationships and expedite decision-making processes that boost revenue through increased service utilization.Engage in strategic discussions with client account leads weekly to explore opportunities and ensure effective solution sales; provide accurate forecasts based on realistic assessments.Exhibit a comprehensive understanding of the sales process along with product and service value propositions.Maintain and update the CRM database and related applications to ensure the accuracy of all pertinent client and prospect information.Collaborate with the sponsorship sales manager to fulfill requests for proposals/information promptly, accurately, and professionally.Support client interactions on strategic accounts, including facilitating investor meetings, gathering event deliverables, and executing sponsorship agreements.Initiate investor outreach through calls and emails to secure meetings with key prospects of our clients.Schedule, manage, and execute all client and prospect engagements, including preparation and follow-up; participate in client meetings and conference calls on behalf of team managers.Organize and produce essential collateral materials for conferences.

Vested is a premier integrated marketing and communications consultancy, dedicated exclusively to the financial services sector. Established in 2015, our mission is to revolutionize the financial services landscape to make it more accessible, transparent, and sustainable. Today, Vested stands as the fourth-largest financial services agency globally, employing over 100 talented individuals renowned for their industry insight, creativity, and commitment to financial services.Our team is enthusiastic about driving our mission forward—transforming the complexities of finance through innovative advertising campaigns and boosting awareness of fintech disruptors who are bringing finance to a broader audience. Whether it’s public relations, social media, creative endeavors, or content development, we are dedicated to solving challenges for dynamic financial brands.Recognized as one of the industry's Best Places to Work, Vested offers a unique educational program, VestED, providing continuous learning and upskilling for every team member, regardless of their role. As a “Vestie,” you become an owner, an entrepreneur, a builder, and a creator of value. We take pride in doing the right thing, even when faced with challenges. Our relentless curiosity drives us to consistently question the status quo. Join us in leading the charge to transform the industry and deliver outstanding results for our clients.As an Account Manager at Vested, you will oversee the daily execution of integrated programs, ensuring that client strategies and tactics are implemented on schedule, within budget, and to our high standards. Account Managers are pivotal in delivering results for clients, mentoring junior team members, collaborating with senior agency staff, and serving as the primary point of contact for clients on a daily basis.

As the Senior Manager of UK Government Relations at Trainline, you will play a pivotal role in shaping our engagement with government entities. This strategic position will involve developing and executing advocacy strategies that promote the interests of Trainline within the UK government landscape. You will be responsible for building relationships with key policymakers and stakeholders while ensuring our voice is represented at all levels of government.

Splendid Communications is looking for an Account Manager with strong experience in consumer public relations. This London-based role focuses on high-profile accounts across food, drink, lifestyle, and consumer technology. The team values inclusion and encourages candidates from all backgrounds to apply. Splendid’s approach centers on earned-first ideas that connect with real audiences. The agency uses its COUNT framework to keep campaigns culturally relevant and commercially effective, ensuring that brand narratives inspire sharing, shift perceptions, and drive measurable results. What you will do Manage day-to-day client relationships, keeping Account Directors updated on progress and challenges. Lead campaigns and ongoing initiatives by overseeing briefings, delegating tasks, setting timelines, and ensuring projects stay on track. Create and supervise content and media collateral, including social and media copy, imagery, and videos, all in line with brand guidelines. Drive media relations: identify timely opportunities, pitch stories, and build strong relationships with journalists. Coordinate with third-party suppliers, handling briefs, contracts, purchase orders, and invoicing while following internal processes. Support budget and resource management to ensure work is delivered on time and within budget. Lead by example and help develop junior team members. Who this role suits This position is ideal for someone who enjoys managing creative briefs, collaborating across teams, and shaping campaigns that spark conversation and action. Experience in consumer PR, especially across lifestyle, food, drink, or technology sectors, will be valuable.

About Charlotte Tilbury BeautyFounded in 2013 by the renowned British makeup artist Charlotte Tilbury MBE, Charlotte Tilbury Beauty has transformed the global beauty landscape. Our mission is to simplify makeup applications for all with an intuitive range of products that are easy to use, choose, and gift. Today, we continue to set records across diverse markets and categories while rapidly expanding our reach.In just a decade, Charlotte Tilbury Beauty has seen remarkable growth, becoming one of the most talked-about brands in the beauty sector and beyond. We operate in over 50 markets and have a dedicated team of over 2,300 employees who contribute to our collective success.As a truly global business, Charlotte Tilbury Beauty is committed to delivering exceptional growth and innovative retail experiences, powered by cutting-edge technology. Our internal culture thrives on embracing challenges, fostering disruptive ideas, and achieving success as a team. The vibrant energy of our brand is inspiring, and we are on the lookout for extraordinary talent to join us in driving our limitless ambitions forward.About the RoleWe are in search of a dynamic and passionate Global PR Manager to oversee all facets of our global public relations strategy. Your primary focus will be on enhancing brand and product visibility through effective media engagement, influencer collaborations, and partnerships with makeup artists. This position reports directly to our Head of PR. You will collaborate closely with our regional PR & Advocacy teams across North America, the UK, Europe, Asia-Pacific, and the Middle East to design, implement, and assess strategic PR initiatives. These efforts will aim to introduce new markets, store openings, product launches, brand partnerships, and campaigns while engaging our diverse audience to boost brand awareness and sales.Key Responsibilities:Craft and execute innovative PR strategies and plans that resonate globally, while accommodating local nuances to elevate the Charlotte Tilbury brand among target audiences.Uphold and promote our core brand values while collaborating with all departments, including sales, digital, training & education, product development, and marketing, to produce integrated campaigns and compelling content.Partner with the marketing team to create and facilitate record-breaking launch events for new products or regions.Devise and manage communication strategies to support our brand portfolio and new product development, driving key brand objectives.Formulate launch plans for significant new product activities and marketing campaigns.Execute plans to secure and maximize engagement with celebrity influencers and key media outlets.

At Ripple, we are pioneering a future where value is exchanged as seamlessly as information. Our mission is ambitious and transformative, and we are making significant strides every day. Through our innovative crypto solutions tailored for financial institutions, enterprises, governments, and developers, we are revolutionizing the global financial landscape, fostering economic equity and opportunities for individuals across the globe. Here, you will have the chance to perform at your best and enhance your skills in a supportive environment with colleagues who are committed to your success. If you are eager to make a meaningful impact and explore remarkable career development opportunities, we invite you to join us in creating tangible value in the world.THE WORK:As the Director of Developer Relations within the RippleX Ecosystem Growth team, you will spearhead the team that shapes the onboarding, discovery, and development of financial applications on the XRP Ledger (XRPL). This pivotal role places you at the forefront of empowering businesses, institutions, and governments to leverage XRPL's robust capabilities for groundbreaking financial innovations. You will drive the adoption of institutional-grade use cases such as asset tokenization, decentralized finance (DeFi) solutions, and next-generation payment infrastructures.Your leadership will be crucial in expanding our developer ecosystem, capturing vital feedback to guide XRPL product enhancements, and ensuring responsible implementation of blockchain technologies across various financial applications. You will define the vision and strategy for the developer experience, engaging individual developers, startups, and institutions alike. Your success will directly influence XRPL's growth trajectory and market standing while ensuring the responsible application of blockchain technologies across numerous financial scenarios. Cultivating strong relationships between the developer community and internal teams will be essential as we strive to create dependable and scalable financial infrastructures that meet real-world institutional demands.WHAT YOU’LL DO:Design and implement the strategy for how developers create financial solutions, tokenization platforms, and payment applications on XRPL.Establish metrics for measuring developer success that align with overarching business objectives, including analytics for fintech developers and financial institutions.Develop scalable and systematic frameworks to expedite developer adoption through both one-to-many and one-on-one engagement strategies.Organize impactful developer events, collaborative learning sessions, workshops, and hackathons that showcase XRPL's capabilities in tokenization and financial innovation.

Mintel seeks a Public Relations Specialist based in London to join its global marketing team, focusing on the EMEA region. This position plays a key part in Mintel’s marketing strategy by supporting earned and owned media efforts, with the goal of strengthening brand visibility and reputation. What you will do Build and maintain strong media relationships across EMEA. Write and develop content for press releases, media pitches, and thought leadership articles. Increase Mintel’s reach by managing social media channels. Work closely with teams in Marketing, Insights, Commercial, and the global PR group. Contribute to integrated campaigns that highlight Mintel’s expertise in predictive intelligence and CPG innovation. Collaboration and reporting This role reports to the PR Director for EMEA & AMER. Regular collaboration with colleagues from multiple business units and the broader PR division is expected.

About Charlotte Tilbury BeautyEstablished in 2013 by renowned British makeup artist and entrepreneur Charlotte Tilbury MBE, Charlotte Tilbury Beauty has transformed the global beauty landscape by simplifying makeup application for everyone, with an accessible range that is easy to use, choose, and gift. Currently, Charlotte Tilbury Beauty is breaking records across various markets and categories, experiencing rapid growth.Over the past decade, Charlotte Tilbury Beauty has garnered exceptional attention and acclaim, becoming a global phenomenon in over 50 markets, supported by a dedicated team of more than 2,300 employees worldwide who contribute to the brand's magic.Today, Charlotte Tilbury Beauty stands as a truly international company, leading the market with innovative product launches and retail strategies backed by cutting-edge technology. Our internal culture promotes embracing challenges, innovative thinking, collaboration, and celebrating achievements. As we continue to expand, we seek extraordinary talent eager to join us in our ambitious journey.About the RoleWe are in search of a dynamic, creative, and passionate Global Head of PR to oversee all aspects of our global public relations efforts. This role involves developing strategies to engage various stakeholders, including media, consumers, and corporate advocates.The successful candidate will collaborate with regional PR teams to create, implement, evaluate, and analyze strategic PR plans for launching new products, stores, partnerships, and campaigns aimed at enhancing brand awareness and driving sales across our diverse Charlotte Tilbury audience.Key Responsibilities:Formulate and execute exemplary global PR strategies, tailored to local markets, to elevate brand recognition of Charlotte Tilbury among targeted demographics.Uphold and advocate for core brand values while collaborating closely with all departments (sales, digital, NPD, global, design, and marketing) to create integrated campaigns and relevant content.Develop launch plans for key new product development and marketing initiatives, partnering with the marketing team to deliver groundbreaking launch activities.Design and manage communication strategies to support our existing brand portfolio and new product introductions, driving brand pillars and achieving key objectives.Ensure plans for securing and utilizing celebrity and digital influencer collaborations to amplify brand reach.

Role overview airapps is hiring a Creator Relations Specialist in the London Metropolitan Area. The role centers on building and maintaining strong relationships with content creators across various platforms. Supporting creators, helping them thrive, and seeking new ways to work together are key parts of this position. What you will do Connect with content creators and build positive, productive relationships Coordinate with marketing and product teams to support creators Identify and pursue new opportunities for collaboration Make sure creators have the resources and assistance they need Location This position is based in the London Metropolitan Area.

About UsAt Sierra, we are dedicated to revolutionizing customer interactions through our innovative AI platform. With our headquarters in San Francisco, we are expanding our presence in key cities like London, Atlanta, New York, France, Singapore, and Japan, fostering a collaborative environment that blends creativity with technology.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—shape our culture and drive our commitment to excellence. These principles guide our actions and inspire our team to build meaningful connections with our clients.Founded by industry visionaries Bret Taylor and Clay Bavor, Sierra is backed by a wealth of experience. Bret's leadership at OpenAI and his previous roles at Salesforce and Facebook, along with Clay's extensive tenure at Google, ensure that we are at the forefront of AI innovation.Your RoleCraft a comprehensive onboarding playbook to guide customers through our Agent SDK and Agent Studio, our no-code platform, ensuring a smooth transition and effective usage.Spearhead the development of robust developer training and enablement initiatives that enhance user knowledge and engagement.Create scalable content solutions, including detailed technical documentation, engaging educational videos, structured onboarding paths, and exemplary repositories to drive SDK adoption.Act as an Agent Software Engineer, developing and deploying AI Agents while becoming a leading authority on agent development.Collaborate closely with our marketing team to produce impactful developer case studies and success narratives that resonate with our expanding technical community.What You BringA genuine passion for empowering customers from diverse enterprise backgrounds to build exceptional AI Agents.A degree in Computer Science or a related field, or equivalent practical experience.A minimum of 4 years of hands-on experience in software development or developer relations, particularly with highly technical products.Outstanding written and verbal communication skills, with a strong desire to deliver engaging, hands-on training sessions.

About Checkout.com Checkout.com powers online payments for brands such as eBay, ASOS, Klarna, Uber Eats, and Sony. Handling billions of transactions each year, the company helps make digital payments smooth and reliable for customers worldwide. With 19 offices across six continents, Checkout.com is headquartered in London. Teams here work together to advance fintech and support clients around the globe. Role Overview: Global Employee Relations Lead (12 Month FTC) This 12-month fixed-term contract calls for an experienced Employee Relations Manager to strengthen Checkout.com’s global ER strategy. The focus is on building and improving frameworks, not on day-to-day case management. The person in this role will design systems, tools, and policies that help the People team handle ER matters at scale. Collaboration with colleagues across regions is central. The role centers on enabling others, rather than direct casework. Success means equipping the People team with the resources and knowledge to manage employee relations consistently and effectively worldwide. What You Will Do Develop and refine global employee relations frameworks, policies, and tools Support the People team in managing ER issues at scale Integrate technology and AI into ER practices to improve efficiency and compliance Balance legal requirements with practical business needs in all ER guidance Simplify complex ER scenarios and communicate solutions clearly What We’re Looking For Extensive experience in employee relations, ideally in a global context Strong understanding of business operations and organizational needs Ability to design and implement ER strategies and frameworks Comfort with technology and interest in using AI to enhance ER processes Clear, practical communicator who can make complex topics accessible Location This role is based in London.

Fuse Energy is an innovative renewable energy startup dedicated to rapidly delivering a terawatt of sustainable energy. We blend first-principles thinking with advanced technology to create an energy system that is fundamentally better. With $170 million raised from prestigious investors like Multicoin, Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, and Box Group, alongside strategic angels such as Nico Rosberg, co-founder of Solana, we are positioned for success.Our vision is to establish a fully integrated energy company that encompasses the development of solar, wind, and hydrogen projects, as well as real-time power trading and distributed energy installations. By selling directly to consumers, we eliminate intermediaries, reduce costs and pass on savings to our customers.Additionally, we are developing the Energy Network, a decentralized platform of smart devices that rewards users with Energy Dollars for electrifying their homes, shifting usage to off-peak hours, and helping to stabilize the grid. This network enhances grid stability, a vital foundation for scaling AI data centers and other energy-intensive industries.We seek a highly motivated and strategic leader to oversee Government Relations at Fuse and to shape the regulatory landscape that supports our global expansion. You will collaborate closely with the founders and senior leadership team to position Fuse as a frontrunner in the decentralized clean energy sector.