About the job
Join our esteemed client, the world's leading construction equipment manufacturer, renowned for enhancing lives globally through innovative products over the past century. They are dedicated to delivering cutting-edge digital solutions tailored to meet the needs of the next generation of customers and businesses. We are seeking a highly motivated and technically skilled E-commerce Consultant specializing in Construction Equipment to become a vital part of our team, ensuring exceptional customer experiences and effective problem-solving solutions.
This role is office-based in Sofia.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries related to products via phone, email, chat, and other communication methods.
- Deliver prompt and accurate responses to customer questions.
- Diagnose and troubleshoot equipment issues by gathering information from customers and utilizing available resources such as manuals and databases.
- Adhere to company policies and guidelines in customer interactions.
- Ensure a positive customer experience through active listening, empathy, and a positive demeanor.
- Document and track all customer cases and information systematically.
Qualifications:
We are looking for candidates who possess:
- Fluency in both English and German (written and verbal).
- A minimum of 2 years experience in e-commerce and/or customer support is required.
- At least 6 months of experience in a technical support or related role.
- Patience, empathy, and a customer-focused approach when addressing inquiries.
- Exceptional communication skills, both written and verbal, with strong active listening abilities.
- Excellent analytical and problem-solving skills to identify root causes and offer appropriate solutions.
- Strong computer skills and proficiency in using CRM software, ticketing systems, and other customer support tools.
- A collaborative mindset with a positive attitude and the ability to work independently.
- Flexibility to work in shifts and during bank holidays, compensated in accordance with local policies.
- A good understanding of heavy machinery and construction equipment.
Benefits:
- Full-time role with standard working hours from Monday to Friday.
- Attractive salary package with monthly performance-based bonuses.
- Convenient office location near public transportation options.
- Comprehensive initial training and onboarding fully funded by the company.
- Ongoing training and upskilling opportunities through Concentrix University.
- Career development and navigation support.
