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Dynamic Receptionist Opportunity at Headmasters in South West London

HeadmastersSouth West London
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

We are looking for candidates who exhibit a proactive attitude, possess strong communication skills, and have a passion for client service. Previous experience in a reception or customer service role is advantageous but not mandatory. A commitment to upholding high service standards is essential.

About the job

Join our vibrant team at Headmasters as a Receptionist, where you will be the first and last impression for our esteemed clients. This role is crucial in the seamless operation of our salon, ensuring that every client's experience is exceptional.

In this dynamic position, you will handle appointment calls, manage stylist schedules, and provide knowledgeable product recommendations. Your role extends beyond front-of-house duties, emphasizing client and staff engagement.

We prioritize high standards of service and a proactive approach, and in return, we invest in training and rewarding our reception teams. At Headmasters, we value every team member's unique strengths and aim to foster a long-term career, not just a job.

Key Responsibilities:

  • Greet clients warmly with a friendly smile.
  • Collaborate effectively as part of a team.
  • Maintain accurate records according to Headmasters' protocols.
  • Ensure daily operational excellence in the salon.
  • Assist clients with their coats and offer refreshments and reading materials.
  • Input client information into our computer systems accurately.
  • Answer phone calls promptly, ideally within three rings.
  • Encourage appointments for both walk-ins and phone inquiries.
  • Notify stylists of client arrivals.
  • Close sales in a professional and friendly manner.
  • Provide accurate cash handling at the end of the day.

About Headmasters

Headmasters is a leading salon brand known for our commitment to excellence and customer satisfaction. We strive to create an inviting atmosphere where both our clients and team members feel valued. Join us, and be part of a team that emphasizes professional growth and career development.

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