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Dutch-Speaking Customer Service Representative for Online Learning & EdTech

Mercier ConsultancyAthens, Attica, Greece
On-site Full-time

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Experience Level

Entry Level

Qualifications

Requirements Fluent in Dutch and English, with strong written and verbal communication skills. Excellent customer service orientation and problem-solving abilities. Prior experience in customer service, especially in online education or EdTech, is preferred. Able to efficiently manage multiple inquiries in a fast-paced environment. Detail-oriented with strong organizational skills. Passionate about education and technology, with a desire to assist others in achieving success. Experience with customer support software and CRM systems is advantageous.

About the job

Join Mercier Consultancy as a Dutch-Speaking Customer Service Representative within our dynamic Online Learning & EdTech Department. In this vital Junior position, you will deliver exceptional support to our Dutch-speaking customers, guiding them through our innovative online education platforms and enriching their learning experiences.

Your fluency in Dutch is crucial as you assist clients with course inquiries, technical challenges, and account management. You will be instrumental in promoting our dedication to accessible education and ensuring our customers gain maximum value from our services.

Key Responsibilities

  • Provide outstanding customer service in Dutch through phone, email, and chat regarding our online learning services.
  • Assist customers with inquiries about course details, registration, and account management.
  • Troubleshoot technical issues and offer effective solutions.
  • Accurately document customer interactions in our CRM system.
  • Collaborate with product and technical teams to resolve complex challenges.
  • Collect customer feedback to inform product enhancements and service improvements.
  • Stay updated on the latest trends in online education and learning technologies.

About Mercier Consultancy

Mercier Consultancy is a forward-thinking organization dedicated to enhancing online learning experiences through innovative technology solutions. We are passionate about providing accessible education and empowering individuals to succeed in their learning journeys.

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