About the job
Join Mercier Consultancy as a Dutch-Speaking Customer Service Representative within our dynamic Online Learning & EdTech Department. In this vital Junior position, you will deliver exceptional support to our Dutch-speaking customers, guiding them through our innovative online education platforms and enriching their learning experiences.
Your fluency in Dutch is crucial as you assist clients with course inquiries, technical challenges, and account management. You will be instrumental in promoting our dedication to accessible education and ensuring our customers gain maximum value from our services.
Key Responsibilities
- Provide outstanding customer service in Dutch through phone, email, and chat regarding our online learning services.
- Assist customers with inquiries about course details, registration, and account management.
- Troubleshoot technical issues and offer effective solutions.
- Accurately document customer interactions in our CRM system.
- Collaborate with product and technical teams to resolve complex challenges.
- Collect customer feedback to inform product enhancements and service improvements.
- Stay updated on the latest trends in online education and learning technologies.

