About the job
Join Mercier Consultancy in an exciting role as a Dutch Speaking Customer Service Representative for a premier travel company situated in the stunning landscapes of Greece. In this pivotal position, you will deliver exceptional support to our Dutch-speaking clientele, aiding them with travel inquiries, bookings, and crafting unforgettable travel experiences.
Your fluency in Dutch will be essential in guiding clients through travel options, resolving challenges, and ensuring their needs are met throughout their journey. Your dedication to outstanding customer service will significantly enhance the overall travel experience and foster customer satisfaction.
Key Responsibilities
- Provide top-notch customer service in Dutch via phone, email, and chat for travel-related inquiries
- Assist customers with travel bookings, modifications, cancellations, and special requests
- Effectively and professionally handle customer complaints and resolve any issues
- Accurately document all customer interactions within our CRM system
- Collaborate with travel partners and suppliers to guarantee seamless service
- Collect customer feedback to inform service improvements and enhance our offerings
- Stay updated on travel trends, destinations, and promotional offers

