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Dutch Speaking Customer Service Representative for Leading Travel Company in Greece

Mercier ConsultancyAthens, Attica, Greece
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements Fluency in Dutch and English, with superior communication skills Strong customer service orientation and adept problem-solving skills Prior experience in customer service, particularly within the travel or hospitality sector, is preferred Ability to manage multiple inquiries efficiently in a fast-paced environment Detail-oriented with excellent organizational skills A genuine passion for travel and helping customers create memorable experiences Familiarity with customer support software and CRM systems is advantageous

About the job

Join Mercier Consultancy in an exciting role as a Dutch Speaking Customer Service Representative for a premier travel company situated in the stunning landscapes of Greece. In this pivotal position, you will deliver exceptional support to our Dutch-speaking clientele, aiding them with travel inquiries, bookings, and crafting unforgettable travel experiences.

Your fluency in Dutch will be essential in guiding clients through travel options, resolving challenges, and ensuring their needs are met throughout their journey. Your dedication to outstanding customer service will significantly enhance the overall travel experience and foster customer satisfaction.

Key Responsibilities

  • Provide top-notch customer service in Dutch via phone, email, and chat for travel-related inquiries
  • Assist customers with travel bookings, modifications, cancellations, and special requests
  • Effectively and professionally handle customer complaints and resolve any issues
  • Accurately document all customer interactions within our CRM system
  • Collaborate with travel partners and suppliers to guarantee seamless service
  • Collect customer feedback to inform service improvements and enhance our offerings
  • Stay updated on travel trends, destinations, and promotional offers

About Mercier Consultancy

Mercier Consultancy is dedicated to connecting talented individuals with prominent companies in the travel sector. We are committed to fostering a vibrant work environment where employees can thrive and contribute to providing unparalleled customer experiences.

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