About the job
Join Mercier Consultancy as a Dutch Speaking Customer Service Representative, supporting our client's innovative food delivery platform. In this engaging position, you will deliver outstanding service to Dutch-speaking customers, guiding them through our food delivery offerings and ensuring a smooth ordering process.
Your proficiency in Dutch will be vital as you respond to customer queries regarding menu items, assist with order placements, track deliveries, and resolve any issues that arise. Your dedication to exceptional customer service will foster a positive experience for our users.
Key Responsibilities
- Provide exceptional customer support in Dutch via phone, email, and chat for food delivery inquiries.
- Assist customers with their menu selections, order placements, modifications, and cancellations.
- Quickly and effectively resolve customer issues and complaints.
- Accurately document customer interactions in our CRM system.
- Work collaboratively with restaurant partners and delivery teams to ensure a seamless service experience.
- Collect customer feedback to continually enhance service quality.
- Stay informed about menu items, ongoing promotions, and delivery policies.

