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Dutch Speaking Customer Service Representative - Digital Marketing & SEO

Mercier ConsultancyAthens, Attica, Greece
On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsFluency in Dutch and English with exceptional communication skills. Strong customer service orientation and problem-solving capabilities. Preferred experience in customer service, particularly in digital marketing or SEO. Ability to effectively manage multiple inquiries in a fast-paced environment. Detail-oriented with excellent organizational skills. Passionate about digital marketing and committed to client success. Familiarity with digital marketing tools and CRM systems is advantageous.

About the job

Join Mercier Consultancy as a skilled Dutch Speaking Customer Service Representative within our vibrant Digital Marketing & SEO Solutions Department. In this engaging role, you will deliver outstanding support to Dutch-speaking clients, addressing their inquiries about our digital marketing services while aiding them in enhancing their online visibility.

Your proficiency in Dutch is essential as you effectively engage with clients, discerning their requirements and offering insightful recommendations on SEO tactics, digital marketing initiatives, and performance analysis. Your contributions will be pivotal in ensuring client satisfaction and fostering their growth in the digital realm.

Key Responsibilities

  • Address customer inquiries in Dutch pertaining to digital marketing and SEO solutions via phone, email, and chat.
  • Assist clients in comprehending our offerings, tools, and best practices for effective digital marketing.
  • Systematically document customer interactions in our CRM system.
  • Collaborate with the marketing team to resolve client issues and deliver customized solutions.
  • Collect and analyze client feedback to enhance service delivery.
  • Engage in continuous training to remain abreast of industry trends and digital marketing innovations.
  • Inform clients about the significance of SEO and optimize their online strategies.

About Mercier Consultancy

Mercier Consultancy is a leading provider of digital marketing and SEO solutions, dedicated to helping clients optimize their online presence and achieve measurable results. Our team of experts is committed to innovation and excellence in the digital landscape.

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