company

Dutch Front Office Technical Support Specialist - Hybrid

Mercier ConsultancyRemote — Spain
Hybrid Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

QualificationsFluency in Dutch and English, both written and spoken. Excellent communication and interpersonal abilities. Prior experience in a technical support or customer service role is preferred. Strong problem-solving skills with the ability to offer clear instructions. Familiarity with support ticketing systems and Microsoft Office Suite. Detail-oriented with strong organizational skills. Able to work independently and collaboratively in a hybrid environment.

About the job

Join Mercier Consultancy as a Dutch Front Office Technical Support Specialist in Sofia, Bulgaria, embracing a hybrid work model! This exciting role positions you as a crucial liaison for our Dutch-speaking clients, delivering exceptional technical support related to our innovative products and services.

Your primary responsibilities will involve direct interaction with clients, aiding them in troubleshooting technical challenges to ensure a seamless user experience. Your technical acumen will not only help to enhance client satisfaction but also play a pivotal role in refining our services.

Key Responsibilities

  • Deliver technical support to Dutch-speaking clients via phone, email, and chat.
  • Effectively troubleshoot and resolve hardware and software issues.
  • Document technical issues and solutions within our support system.
  • Guide clients on best practices and optimal use of our products.
  • Collaborate with technical teams to escalate and address complex issues.
  • Participate in ongoing training to enhance product knowledge and technical skills.
  • Gather and analyze client feedback to provide insights for service enhancement.

About Mercier Consultancy

Mercier Consultancy is a forward-thinking organization dedicated to providing high-quality technical support and services to our clients. We thrive on innovation and excellence, ensuring our team is equipped with the latest tools and knowledge to support our customers effectively.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.