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Experience Level
Experience
Qualifications
QualificationsFluency in Dutch and English, both written and spoken. Excellent communication and interpersonal abilities. Prior experience in a technical support or customer service role is preferred. Strong problem-solving skills with the ability to offer clear instructions. Familiarity with support ticketing systems and Microsoft Office Suite. Detail-oriented with strong organizational skills. Able to work independently and collaboratively in a hybrid environment.
About the job
Join Mercier Consultancy as a Dutch Front Office Technical Support Specialist in Sofia, Bulgaria, embracing a hybrid work model! This exciting role positions you as a crucial liaison for our Dutch-speaking clients, delivering exceptional technical support related to our innovative products and services.
Your primary responsibilities will involve direct interaction with clients, aiding them in troubleshooting technical challenges to ensure a seamless user experience. Your technical acumen will not only help to enhance client satisfaction but also play a pivotal role in refining our services.
Key Responsibilities
Deliver technical support to Dutch-speaking clients via phone, email, and chat.
Effectively troubleshoot and resolve hardware and software issues.
Document technical issues and solutions within our support system.
Guide clients on best practices and optimal use of our products.
Collaborate with technical teams to escalate and address complex issues.
Participate in ongoing training to enhance product knowledge and technical skills.
Gather and analyze client feedback to provide insights for service enhancement.
About Mercier Consultancy
Mercier Consultancy is a forward-thinking organization dedicated to providing high-quality technical support and services to our clients. We thrive on innovation and excellence, ensuring our team is equipped with the latest tools and knowledge to support our customers effectively.
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Full-time|On-site|Sofia, Sofia City Province, Bulgaria
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Apr 17, 2026
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