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Document Support Engineer

CoalitionAny location, United States
Remote Full-time $63.8K/yr - $94K/yr

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Experience Level

Entry Level

Qualifications

Manage the complete lifecycle of document templates (policies, quotes, binders, endorsements, notices) for all supported insurance lines—from design and implementation to testing, rollout, and ongoing maintenance. Convert insurance product requirements into schema-driven, reusable templates, working closely with software engineers, product managers, underwriters, and other stakeholders to ensure document accuracy, compliance, and alignment with product objectives. Develop, debug, and optimize document templates, addressing data-mapping issues, layout or logic bugs, and performance problems in cooperation with the documents platform engineering team. Uphold high standards for document quality and stability by crafting and executing test plans, validating outputs across various environments, and preventing regressions as products, schemas, and upstream systems evolve. Prioritize and resolve document-related requests and incidents, utilizing tools like Jira for workload management, status communication, and expectation setting with stakeholders. Drive continuous improvement of templating tools, processes, and standards in collaboration with cross-functional teams.

About the job

About Us

Coalition stands as the world's first Active Insurance provider, dedicated to proactively preventing digital risks before they materialize. Established in 2017, we seamlessly blend comprehensive insurance coverage with cutting-edge cybersecurity tools, empowering businesses to effectively manage and mitigate potential cyber threats.

At Coalition, opportunities for impactful and innovative thinking are at the forefront of our daily operations.

About the Role

Join our Documents Platform team at Coalition, where you will play a crucial role in delivering tools and expertise for the creation, storage, and analysis of insurance documents. This enables us to transform raw data into actionable insights. As a Document Support Engineer, you will collaborate closely with Software Engineers, Product Managers, and Production Underwriters to produce documents that cater to our customers' needs.

Your role will involve developing and supporting new templates while maintaining existing ones. You will have the chance to write production-ready code or employ scripts under the guidance of our Software Engineers to streamline the template writing process. Beyond daily contributions, this position offers a flexible growth pathway towards software engineering or project management, allowing you to enhance your technical skills while gaining project leadership experience.

About Coalition

Coalition is a pioneering company in the insurance sector, uniquely focused on proactive risk management and cybersecurity. Our mission is to equip businesses with the necessary resources to navigate and mitigate the complexities of the digital landscape, ensuring they remain protected against evolving cyber threats.

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