Director of Talent Acquisition - Product & Technology

At Trustpilot, we are embarking on an extraordinary journey. As a profitable, high-growth FTSE-250 company, our vision is bold: to become the universal symbol of trust. We operate the world's largest independent consumer review platform, and while we have made significant strides, there remains a wealth of exciting work ahead. Join us at the forefront of building trust!We are in search of a detail-oriented and inquisitive Fraud Detection Analyst to become a key member of our global Fraud & Investigations team. In this role, you will analyze data, identify trends, and develop detection rules to thwart fraud—playing a crucial part in safeguarding consumers, businesses, and the integrity of our platform.Your work will revolve around tackling complex, often ambiguous challenges in the dynamic landscape of online trust. If you are passionate about problem-solving, data analysis, and making a tangible impact, this opportunity is for you.As part of a collaborative and curious team that values transparency, fairness, and humor, you will contribute to the larger Trust & Transparency initiative, driving meaningful change throughout the organization.Key Responsibilities:Identify fraud patterns and gain a comprehensive understanding of deceitful behavior on our platform using SQL, Google BigQuery, and Google Looker.Develop rules based on your analytical findings to reduce fraudulent activities across our platform.Conduct investigations into escalated cases of potential platform misuse and support media, legal, and customer inquiries.Collaborate with data science professionals to enhance our technological and procedural methodologies for detecting fraudulent actions.Work closely with engineering teams to improve internal tools and databases that empower us to effectively combat fraud and scale operations.Serve as a valuable resource for various departments by providing insights into customer and reviewer behavior on the platform.Present and communicate analysis results and investigation findings to diverse stakeholders across the department and organization.Report directly to our Lead Fraud & Investigation Analyst.

Join Trustpilot on an exciting journey as we strive to become the universal symbol of trust. As a profitable, high-growth FTSE-250 company, we proudly operate the world’s largest independent consumer review platform. Although we've made significant progress, there's still much thrilling work to undertake. Be a part of our mission at the heart of trust!We are looking for a skilled Salesforce Developer to join our Go To Market Technology department within the Technology organization at Trustpilot. This role is crucial for executing large strategic projects on our Salesforce platform, collaborating with our commercial, marketing, and customer service teams.The ideal candidate will possess a solid background in Salesforce development, with a proactive mindset focused on operational excellence. You'll have a sharp eye for system architecture, code quality, and process automation, and serve as a vital connection to the business-wide Salesforce team responsible for our entire Salesforce ecosystem.Your Responsibilities:Salesforce Development & Architecture:Design, develop, and implement tailored Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programming features to fulfill the needs of the GTM Tech team and the broader business.Create and maintain complex Salesforce Flows and automation, ensuring compliance with best practices and optimal performance.Integrate Salesforce with both internal and external systems through APIs and various integration methods.Work closely with the organization-wide Salesforce team, participating in code reviews and ensuring alignment with our overarching Salesforce ecosystem strategy.Establish and apply Salesforce best practices, emphasizing scalable architecture, data integrity, security, and performance enhancement.Assist in incident management and processes directly within Salesforce through custom development and troubleshooting.Engage with stakeholders to gather intricate requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions.Foster and maintain strong relationships with various Trustpilot teams, including Global Customer Support & Trust and Safety.Deploy changes utilizing CI/CD.Apply declarative change solutions to project delivery work.Develop and maintain thorough technical documentation for Salesforce customizations, integrations, and deployment processes.

Join Trustpilot, a leading FTSE-250 company on a transformative journey to become the universal symbol of trust. As the world's largest independent consumer review platform, we have a bold vision and a wealth of exciting projects ahead. Be part of a dynamic team dedicated to fostering trust globally!We are looking for a highly skilled Senior Salesforce Developer to join our Go-to-Market Technology team at Trustpilot. In this pivotal role, you will execute major strategic projects within our Salesforce platform, collaborating closely with our commercial, marketing, and customer service teams.The ideal candidate will possess extensive experience in modern Salesforce development, demonstrate a proactive commitment to operational excellence, and have a profound understanding of code quality and process automation. You will work in tandem with the Salesforce team to ensure our solutions are efficient, secure, and adhere to technical standards.

Join Trustpilot on an exciting mission to become the universal symbol of trust. As a leading FTSE-250 company and the world’s largest independent consumer review platform, we are continually evolving and seeking passionate individuals to drive our vision forward. Be at the forefront of trust in Copenhagen! Are you eager to work in an international sales environment with excellent benefits and a team dedicated to making a difference? Trustpilot is seeking a dynamic and driven Account Executive to become a vital part of our successful New Business Sales team.As an Account Executive focused on the Danish market, you will be at the heart of our operations in Copenhagen. This is an exceptional chance to influence change and witness the tangible results of your efforts on our business growth. Your role will not only involve selling software; you will empower a range of businesses from innovative mid-market players to small enterprises to foster trust and transparency online.Your Responsibilities:Drive new business initiatives across Denmark from prospecting to closing deals.Take ownership of and surpass monthly revenue targets by consistently creating a robust pipeline and executing deals.Engage directly with decision-makers, including C-level executives, across various industries.Proactively identify opportunities while also converting incoming leads.Develop strong discovery and consultative selling skills to effectively communicate Trustpilot’s value proposition.Maintain precise pipeline management and forecasting using Salesforce.Enhance your skills for future career advancement.Your Profile:Fluent in Danish with proficient English communication skills.Documented success in sales with a history of meeting or exceeding quotas.Expertise in prospecting, qualifying, and closing rapid sales cycle SaaS deals.Confident in engaging senior stakeholders and customizing solutions to meet their business needs.Highly competitive, results-oriented, and motivated to achieve and surpass targets.A self-starter with ambition to advance in the enterprise SaaS sales field.Familiarity with e-commerce, digital marketing, or online reputation management is advantageous.What We Offer You:A variety of flexible working arrangements to balance your personal commitments.Attractive compensation package plus performance-based bonuses.25 days of paid vacation.

About the Role Trustpilot is looking for a Data Scientist focused on Applied AI to join the Go-To-Market team in Copenhagen. This position centers on using data analytics and machine learning to support marketing initiatives and strengthen customer engagement. What You Will Do Apply data-driven methods and AI models to improve marketing strategies. Analyze user and campaign data to uncover trends and actionable insights. Work with cross-functional teams to shape product features and optimize user experiences. Translate analytical findings into recommendations that support business goals. Location This role is based in Copenhagen.

Join our dynamic team at Trustpilot as a Senior QA Analyst specializing in Salesforce. In this pivotal role, you will be responsible for ensuring the highest quality of our Salesforce applications through rigorous testing and quality assurance processes. Collaborate with cross-functional teams to design, implement, and execute test plans that align with our innovative approach to customer feedback and experience.

Join Trustpilot as an Information Security Governance, Risk, and Compliance Analyst, where you will play a crucial role in protecting our information assets and ensuring compliance with regulatory requirements.In this position, you will assess risks, develop security policies, and implement best practices to safeguard our data. Collaborate with various teams to foster a culture of security awareness and ensure adherence to compliance standards.

At Trustpilot, we are embarking on an exciting journey. As a rapidly growing and profitable FTSE-250 company, our vision is clear: to become the global emblem of trust. We operate the world's largest independent consumer review platform, and although we've achieved significant milestones, the adventure has just begun. Join us at the forefront of trust!In the role of Associate Account Manager, you will oversee a portfolio of small business clients within the Benelux region, ensuring high retention rates, driving growth, and facilitating product adoption. You will play a key role in achieving outstanding Gross Renewal Rates (GRR) and enhancing Net Revenue Retention (NRR) across your accounts, while providing support for Business Adoption and onboarding of customers utilizing Trustpilot’s entry-level Plus plan.Your approach will involve following structured playbooks and processes, effectively balancing efficiency, empathy, and commercial acumen to deliver exceptional customer experiences and predictable renewals.This entry-level commercial position focuses on small business clients and entry-tier plans. You will receive training on best practices for renewals, onboarding procedures, and delivering product value.

At Trustpilot, we are embarking on an exciting journey as a profitable, high-growth FTSE-250 company. Our vision is grand: to become the universal symbol of trust. We operate the world's largest independent consumer review platform, and while we've made significant strides, there is still much thrilling work ahead. Join us at the forefront of trust!We are on the lookout for a customer-focused Account Manager to play a key role in Trustpilot's new chapter in our home market: Denmark.Although Trustpilot is already well-known, our mission is to ensure that our Danish customers fully appreciate the substantial value, strategic opportunities, and future direction of our platform. In this role, you won’t just manage accounts; you will be the commercial driving force.In this crucial position, you will be responsible for customer retention and growth. Acting as a Trusted Advisor, you will forge long-lasting relationships and develop strategic success plans that guarantee customers receive the utmost value from Trustpilot’s offerings. Your expertise will be vital in driving retention, reducing churn, and maximizing growth within this essential market.As a member of our newly established team dedicated to Denmark, you will work directly from our Copenhagen HQ alongside our Country Manager, Ana Marija. If you are enthusiastic about becoming a Trusted Advisor and actively cultivating a significant market, this is your chance.Your Responsibilities:Manage a customer portfolio for the Danish market, serving as the primary contact.Analyze market trends and customer behaviors in Denmark to pinpoint areas for improvement and growth.Build strong relationships with customers to ensure satisfaction, product adoption, and contract renewals.Create and implement customized strategies to enhance customer satisfaction and value delivery specifically for the Danish market.Deliver a top-tier experience by understanding client objectives and KPIs, ensuring that Trustpilot meets them.Boost renewal rates and diminish churn.Recognize and actively pursue upsell opportunities and new revenue streams.Act as a trusted advisor by advocating for client needs within internal support, product, engineering, and sales teams.Successfully onboard clients, ensuring they fully leverage their paid subscriptions.

Join Trustpilot on an exciting journey! As a high-growth, profitable FTSE-250 company, our vision is to become the global symbol of trust. We operate the world's largest independent consumer review platform, and while we've achieved much, there is still a wealth of thrilling work ahead. Help us lead the way in fostering trust!We are looking for a Salesforce Technical Lead with a proven track record in developing robust, scalable solutions to enhance Trustpilot's Go-to-Market Technology department. This crucial role involves leading significant strategic initiatives on our Salesforce platform and collaborating closely with our commercial, marketing, and customer service teams.The perfect candidate will possess a solid foundation in contemporary Salesforce Development, demonstrate a proactive approach to operational excellence, and have a sharp eye for system architecture, code quality, and process automation. As this is a newly established position, you will play an essential role connecting with the business-wide Salesforce team responsible for the entire Salesforce ecosystem within the company.

Join Trustpilot as a Salesforce Adoption Manager on a 12-month fixed-term contract in beautiful Copenhagen. In this pivotal role, you will lead initiatives to enhance our Salesforce platform adoption, ensuring that our teams are utilizing the system effectively to drive customer satisfaction and operational efficiency.As a Salesforce Adoption Manager, you will collaborate with cross-functional teams to identify training needs, develop engaging training programs, and foster a culture of continuous improvement around Salesforce usage. Your expertise will empower our staff to leverage the full potential of Salesforce, ultimately enhancing their productivity and our customers' experience.

Role overview The Enterprise Customer Success Manager for France will build and maintain strong relationships with Trustpilot's enterprise clients. Based in Copenhagen, this position centers on supporting key French accounts and ensuring they gain full value from Trustpilot’s offerings. What you will do Welcome new enterprise clients and guide them through the onboarding process Schedule regular check-ins to review progress and address ongoing needs Provide personalized support aimed at helping clients achieve their business objectives Collaborate with sales and product teams to align on client strategies Identify opportunities for upselling and foster long-term partnerships

Join Trustpilot as an Account Manager focusing on small and medium businesses (SMB) in Copenhagen. In this dynamic role, you will be responsible for nurturing client relationships, driving user engagement, and ensuring customer satisfaction. Your expertise will help SMBs leverage Trustpilot's platform to enhance their online reputation and grow their businesses. If you are passionate about helping businesses succeed and have a knack for strategic account management, we want to hear from you!

Join us at Trustpilot, a trailblazer in the world of consumer reviews! As a profitable, high-growth FTSE-250 company, we aim to set the standard for trust globally. Our platform is the largest independent consumer review destination, and we are excited about the journey ahead. Be part of our mission to foster trust!As we expand our team in Copenhagen, we are seeking an Account Manager for the Swedish Market to play a pivotal role in our headquarters. This position is crucial to Trustpilot’s commitment to cultivating trust and transparency.In this role, you will be tasked with the retention and growth of a specific portfolio of existing clients. You will act as the commercial owner of each relationship, driving renewals, expanding accounts, and establishing Trustpilot as a lasting partner that delivers measurable business value.You will merge commercial insight with deep relationship management, working closely with Customer Success Managers to ensure customer adoption, satisfaction, and sustainable revenue growth.Your responsibilities will include contributing to robust Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers in achieving tangible value.Key Responsibilities:Oversee the complete renewal process to achieve high Gross Renewal Rates (GRR) and predictable retention.Drive portfolio expansion through upselling and cross-selling to ensure strong Net Revenue Retention (NRR) and overall portfolio growth.Develop and maintain comprehensive account plans, stakeholder maps, and accurate forecasts in Salesforce.Lead commercial and strategic discussions, including business reviews and contract negotiations.Collaborate with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops.Guarantee accurate data management, forecasting discipline, and pipeline visibility across your portfolio.

Role overview airapps seeks a Product Analyst to join its Copenhagen office. This position focuses on using data to shape product choices and enhance digital experiences. The team works in central Copenhagen, close to the city’s core. What you will do Analyze product performance and user behavior to identify trends and areas for improvement Define and monitor key metrics that reflect product success Collaborate with cross-functional teams throughout the entire product lifecycle, from initial concepts to launch Support product strategy by providing clear, actionable insights based on data Requirements Strong analytical skills and enthusiasm for working with data Comfort working alongside teams from various disciplines Interest in solving problems and turning analysis into product improvements Those interested in data analysis and product strategy are encouraged to connect with airapps.

At Trustpilot, we are on an exciting mission to become the universal symbol of trust. As a profitable and rapidly growing FTSE-250 company, we manage the world's largest independent consumer review platform. We have achieved significant milestones, but there is still much thrilling work ahead. Join us in our quest to foster trust globally!We are seeking a pioneering Technical Account Manager (TAM) dedicated to the European market. This role transcends typical responsibilities; you will be the primary technical partner for our most complex and significant clients across Europe, ensuring their integrations are seamless and their technical performance is exceptional.As the inaugural person in this role for Europe, you will help shape and build our approach to technical account management. Acting as a vital link between Customer Success, Product, and Engineering, you will translate technical discussions into actionable business insights and guarantee that our high-value clients maximize their experience with Trustpilot. If you are a puzzle solver who desires to influence how we support leading European brands, this is the opportunity for you!Key Responsibilities:Collaborate with leadership to establish best practices, workflows, and standards for excellence in technical account management at Trustpilot.Manage technical setups and API configurations for our elite European enterprise clients to ensure a smooth launch.Act as the central technical contact post-launch, overseeing performance, uptime, and prompt issue resolution.Work alongside Customer Success Managers to track product usage, ensuring clients are fully utilizing our technical capabilities.

Join Trustpilot on an exciting journey to redefine trust in the digital world! As a thriving FTSE-250 company, we strive to be the universal symbol of trust, operating the world’s largest independent consumer review platform. While we’ve achieved significant milestones, there’s much more to accomplish together. Be part of our mission to cultivate trust globally!At Trustpilot, we understand that trust is nurtured not only through outstanding products but also through innovative, intelligent systems that empower our teams to provide exceptional experiences at scale. As we evolve into the global symbol of trust, our Go-to-Market teams are vital in bridging businesses and consumers worldwide, and the technology that fuels these connections is more crucial than ever.We are seeking a visionary Vice President of Go-to-Market Technology who can think strategically, operate at scale, and design systems that empower our Commercial, Customer, and Trust teams to excel. This is your chance to shape the foundation of our global GTM ecosystem, from Salesforce architecture to localization and automation, ensuring our technology enhances productivity, efficiency, and delivers measurable business impact.This role transcends mere system maintenance; it’s about modernizing our GTM infrastructure, tackling technical debt, unlocking smarter workflows, and developing new capabilities that will support our ambitious growth trajectory. If you are passionate about translating business strategy into scalable technology solutions, leading high-performing teams, and simplifying complexity into clarity, we want to hear from you!Reporting directly to the Chief Technology Officer, you will be the strategic custodian of all Go-to-Market Technology at Trustpilot. Collaborating closely with the Chief Revenue Officer, Chief Trust Officer, and Chief Customer Officer, you will partner across functions to ensure our GTM systems are robust, innovative, and future-ready.Key Responsibilities:Lead the global Go-to-Market Technology strategy for Trustpilot: Design and implement a clear one-year plan and three-year strategic vision aligning GTM technology with our broader business objectives. Ensure that technology serves as a strategic driver of commercial success, not just a support function.Oversee the performance, stability, and scalability of our GTM systems: Take responsibility for the security, reliability, expenditure, and resilience of the platforms that empower hundreds of Trustpilot team members and support tens of thousands of businesses globally.Transform and advance our GTM architecture: Manage the technical architecture across our GTM ecosystem—primarily focusing on Salesforce Sales, Service, and Marketing Clouds—ensuring alignment with our holistic technology strategy. Address technical debt while fostering innovation.

At Trustpilot, we are on an exciting journey as a profitable, high-growth FTSE-250 company with a bold vision: to become the universal symbol of trust. As the operator of the world's largest independent consumer review platform, we have made significant strides, but there remains much thrilling work ahead. Join us at the core of trust!As an Enterprise Customer Success Manager, you will serve as the primary value owner and strategic partner for our most complex and high-tier accounts in the Danish market. Transitioning from tactical management to a trusted advisory role, you will ensure that Trustpilot is intricately woven into our customers' long-term business strategies and digital ecosystems.Your primary objective will be to architect success for your portfolio—from onboarding and adoption to measurable outcomes and customer advocacy—by converting intricate business challenges into quantifiable product value. You will play a crucial role in fostering high-impact adoption and securing long-term retention through executive-level partnerships and an in-depth understanding of the digital landscape.

About Trustpilot Trustpilot is a profitable, high-growth FTSE-250 company running the world's largest independent consumer review platform. The company is working to become the universal symbol of trust, with much progress made and more ahead. Role Overview The Digital Experience Manager (UX Developer) will lead the design and development of Trustpilot's customer-facing Help Centre and self-service ecosystem. This role sits within the Digital Customer Support team and focuses on building "Smart Tools, Trusted Help" by combining front-end development with advanced UX approaches. What You Will Do Own and shape the digital support experience for customers using Trustpilot's Help Centre and self-service tools. Integrate front-end development with user experience strategies to create seamless, intuitive support journeys. Implement AI-ready content structures and solutions. Work with Salesforce Experience Cloud to deliver consistent, effective support interactions. Contribute to the mission of making customer support smarter and more accessible in a SaaS environment. Location This position is based in Copenhagen.