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Director of Support Engineering - Data & AI

DatabricksBengaluru, India
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Key Responsibilities: Act as the site leader for an elite team of Data & AI specialists, ensuring comprehensive support for customers during EMEA and APJ business hours. Enhance the technical proficiency of the team to facilitate the successful integration of new Databricks platform products and features into customer production workflows. Collaborate with key clients to comprehend their business needs and align them with their Data & AI strategies, working in partnership with field engineering and sales teams as needed. Work closely with internal product engineering teams to improve the supportability and quality of Databricks products. Ensure a high level of reliability for the Databricks platform to help customers achieve their business objectives.

About the job

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Mission

The Director of Support Engineering for Data & AI based in Bengaluru will spearhead the development and management of a premier team of technical experts in Data & AI, dedicated to ensuring the resilience and seamless operation of customer production workloads. This leadership role will oversee support operations during APJ and EMEA business hours, ensuring continuous support coverage by collaborating with global teams across different regions. The team will address complex, long-standing data engineering challenges faced by Databricks customers to enhance their live use cases—covering aspects such as performance optimization, production job stability, and assisting customers in adapting to new products and features.

Reporting to the Global Lead of Frontline Support Engineering - Data & AI, this role requires a deep understanding of the real-world business challenges our customers encounter with data, along with a strong commitment to aiding them in achieving reliable and high-performing systems to fulfill their objectives.

About Databricks

Databricks is a leading cloud-based platform designed for data science, machine learning, and analytics. With a strong focus on innovation and customer success, we empower organizations to harness the full potential of their data, driving transformative business outcomes.

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