About the job
Join our dynamic Customer Success team at InfoSum, where we integrate support, customer operations, and solutions engineering to deliver unparalleled value to our clients. Our mission is to empower our customers to fully leverage the InfoSum platform, providing them with essential support and continuously gathering insights from their use cases for internal improvements.
Sub Department Overview:
The Customer Success team is dedicated to understanding and addressing the needs of our signed clients. We achieve this by consulting on 1PD strategy, platform utilization, and fostering partnerships. By providing feedback to the core business, we uncover essential requirements and opportunities that facilitate collaboration across departments for renewals, addressing platform challenges, upselling opportunities, and managing legal inquiries to ensure excellent service delivery.
Job Overview:
As the Director of Solutions Engineering, you will be pivotal in ensuring that InfoSum’s clients maximize the value derived from our platform. You will lead a talented team of Solutions Engineers, offering technical expertise and strategic direction to assist clients in implementing, optimizing, and scaling their use of InfoSum’s technology. This role requires a unique combination of technical skills, leadership qualities, and customer engagement abilities to drive successful outcomes for our clients while supporting the growth of InfoSum.
Core Responsibilities:
- Lead and mentor the Solutions Engineering team, promoting a culture of technical excellence and a customer-first approach.
- Collaborate closely with the Customer Success and Sales teams to identify client needs and deliver technical solutions that enhance adoption and create value.
- Serve as a strategic consultant for customers, advising on best practices for data collaboration, identity resolution, and platform integration.
- Manage the implementation of InfoSum’s technology for new clients, ensuring smooth onboarding and integration with existing data ecosystems.
- Work with Product and Engineering teams to relay customer feedback, influencing product development priorities.
- Create and refine technical documentation, best practices, and training materials to facilitate customer onboarding and ongoing education.
- Encourage the team to proactively seek out opportunities to expand usage, enhance performance, and ensure long-term customer success.
- Support pre-sales initiatives by providing technical expertise during client engagements, effectively communicating the value of InfoSum’s platform.
- Handle technical escalations, troubleshooting complex issues, and coordinating with internal teams to deliver timely resolutions.
- Drive continuous improvement within the Solutions Engineering function, enhancing processes to boost efficiency and customer impact.

