Director of Scaled Customer Success | Housing

Job Title: Associate Director of Program SuccessTeam: Innovation TeamLocation: In-person in New York City (NY)Employment Type: Full-timeFLSA Classification: ExemptStart Date: As soon as possibleAbout BravenBraven is a dynamic national nonprofit organization dedicated to empowering promising college students to secure impactful first opportunities post-graduation through our transformative career-accelerating programs. We partner closely with higher education institutions and employers to facilitate life-changing experiences that begin with an intensive semester-long course for students, followed by continued support until graduation. Together, we aspire to help rebuild the middle class and rejuvenate the American Dream.For more insights, explore Braven’s Jobs Report.About the RoleAs Braven expands its centralized-course model to serve a larger cohort of Braven Fellows through a growing network of higher education partners, including the University of Mount Saint Vincent, the Associate Director of Program Success plays a pivotal role in ensuring an exceptional course experience. This individual will manage a team of part-time Graders, reinforcing Braven's evolving grading strategies and ensuring compliance with academic policies and campus-specific standards. Additionally, the Associate Director will act as the primary liaison for our volunteer Leadership Coaches (LCs), addressing inquiries, escalating challenges, and nurturing their sense of connection and support. This collaborative role effectively combines execution, coaching, and quality assurance to deliver an outstanding experience for both Fellows and their supporters.This position is part of the Innovation Team’s Central Delivery Team and will report directly to the Director of Accelerator Success.Key ResponsibilitiesStakeholder Management (40%)Oversee and support a team of part-time Graders for the Braven Leadership and Career Accelerator course, including onboarding, quality assurance, and feedback processes.Collaborate with Program Facilitators and the Director of Academic Success to implement volunteer support and accountability frameworks, including coaching strategies for underperforming LCs.Co-design and facilitate training sessions for Graders, fostering communities of practice to ensure consistency in grading aligned with the University of Mount Saint Vincent standards.Provide support for Graders who encounter challenges in meeting expectations and coordinate with relevant stakeholders to ensure high-support LCs receive the necessary resources.

As the Director of Partner Success at Anthropic, you will be instrumental in shaping and enhancing our partner relationships. Your primary focus will be to ensure that our partners achieve their desired outcomes while using our innovative AI solutions. You will lead a dedicated team, driving growth, engagement, and long-term success through strategic insights and collaborative efforts.In this role, you will establish key performance indicators, analyze partner feedback, and implement best practices to optimize our partner programs. Your ability to build strong relationships and foster a culture of success will be crucial in delivering exceptional value to our partners.

At Anaplan, we are a dynamic team of innovators dedicated to enhancing business decision-making through our advanced AI-driven scenario planning and analytics platform, empowering our clients to outperform their competition.What brings Anaplanners together across various teams and regions is our unwavering dedication to our clients’ success and our Winning Culture.Our esteemed clientele includes some of the most recognized names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our top-tier platform.Our Winning Culture fuels our innovative teams. We embrace diverse thoughts and ideas, act as leaders regardless of our titles, strive for ambitious goals, and take pride in celebrating our achievements—both large and small.Guided by principles that prioritize strategy, values, and disciplined execution, you will find inspiration, connection, development, and rewards here. Your unique qualities are welcome; join us in building the future together!AMER Portfolio Leader - Director of Customer SuccessAnaplan is a pioneering enterprise planning platform relied upon by the world’s most sophisticated organizations to enhance financial, operational, and strategic decision-making processes. Supported by Thoma Bravo, a leading software-focused private equity firm, Anaplan operates with speed, intensity, and a relentless commitment to operational excellence and measurable performance.As we embark on our next growth phase, we are refining our go-to-market post-sales coverage model to improve segmentation, execution rigor, and recurring revenue security. Historically, accounts were managed within blended portfolios, but as our business has evolved, it has become clear that differentiated customer segments require tailored strategies, scrutiny, and leadership focus.To facilitate this evolution, we are establishing a dedicated AMER Portfolio Leader (CSD) role responsible for four segmented portfolios. This strategic investment aims to enhance renewal discipline, operational command, and risk transparency for fiscal year 2027 and beyond.This highly visible role is at the heart of Anaplan’s post-sales go-to-market engine, perfect for a seasoned post-sales GTM leader eager to thrive in a fast-paced, high-performance environment, initiate a new GTM strategy, and significantly impact both the business and the operational model.The ideal candidate is an operator at heart; gritty, action-oriented, and relentless in their pursuit of customer outcomes and value delivery.

We are seeking a visionary and strategic Director of Programs to lead our initiatives and enhance our impact in New York City. This role is pivotal in driving program development, execution, and evaluation that aligns with our organizational goals. The ideal candidate will have a proven track record in program management, excellent leadership skills, and a passion for public service.

Join the City of New York as the Director of CASA Programs, where you will lead impactful initiatives that support community engagement and service delivery. In this pivotal role, you will oversee program development, manage a dedicated team, and ensure effective implementation of services tailored to the needs of our communities.

Runwise is hiring a Director of Customer Success based in New York, NY. This senior leader will guide the team that helps customers achieve long-term results with the Runwise platform, which improves building performance and energy efficiency. Role Overview This is a pivotal leadership role as Runwise expands into new markets and manages a growing portfolio of buildings. The Director of Customer Success will oversee a group responsible for monitoring building performance, optimizing system settings, and delivering measurable energy savings for customers. The position involves close collaboration with Customer Support, Field Operations, and Engineering to resolve issues and keep systems running smoothly. Runwise is looking for someone experienced in scaling customer success teams within a combined hardware and software environment. The right candidate will develop processes, metrics, and operational playbooks to support ongoing growth. Key Responsibilities Customer Success Leadership Lead and mentor Customer Success Managers as they oversee large portfolios of buildings. Set up frameworks for managing portfolios and establishing performance benchmarks. Design processes that encourage proactive engagement with customers. Building Performance Optimization Ensure buildings operate efficiently and deliver expected energy savings. Find opportunities to further optimize systems within customer portfolios. Develop monitoring and reporting systems to track building performance. Customer Relationship Management Build strong relationships with property owners, operators, and asset managers. Serve as the main technical point of contact for large customer portfolios. Identify ways to expand Runwise deployments within existing client portfolios. Operational Scaling Create playbooks and processes for managing large building portfolios. Introduce software tools that help the team scale efficiently. Improve systems for reporting, monitoring, and tracking performance. Collaborate with Customer Support and Field Service teams to solve operational challenges.

The City of New York is seeking a dynamic and experienced Director of Programs to lead and enhance our initiatives aimed at fostering community engagement and driving positive change. This pivotal role requires a visionary leader who can develop strategic programs, build partnerships, and oversee the implementation of projects that benefit the diverse communities of New York City.The ideal candidate will possess a strong background in program management, excellent interpersonal skills, and a commitment to public service. You will work collaboratively with city officials, community organizations, and stakeholders to ensure that our programs meet the needs of the citizens we serve.

Job Title: Director of Client SuccessLocation: New York, NY or Atlanta, GA; Remote options availableAbout Us:At ClarityPay, we are on a mission to revolutionize the point-of-sale credit landscape, delivering unparalleled value to merchants. With offices in both NYC and Atlanta, our rapidly expanding fintech company equips large merchants with customizable “Pay-Over-Time” solutions, including monthly installment plans, Buy Now Pay Later (BNPL), and revolving credit products. We tackle complex credit challenges with agility, precision, and smart technology to ensure optimal outcomes for our partners.Our clients depend on us to enhance their customer service, foster growth, and cultivate loyalty. Our core values—merchant-first mentality, data-driven insights, a commitment to understanding the 'why', relentless learning, and teamwork—drive our dedication to providing outstanding customer experiences at both speed and scale.Role Overview:We are looking for a dynamic Director of Client Success to oversee a portfolio of clients, fostering success and advocacy for ClarityPay. This role entails onboarding clients and managing daily program operations. You will strengthen client relationships, drive performance to meet objectives, tackle critical issues, and ensure overall client satisfaction. Alignment of client expectations will be your priority as you work towards achieving shared goals. Analyzing data and feedback will be essential for identifying improvement opportunities and executing them effectively. Collaboration with cross-functional teams, including Business Development, Marketing, Product, Operations, Risk, Finance, and Legal, will be key.Key Responsibilities:Act as the primary liaison, facilitating communication between clients (merchants, service providers, and platforms) and internal teams (e.g., Product, Operations, Legal).Lead the client implementation work plan, ensuring a smooth transition in partnership with Business Development and internal teams (e.g., Product, Compliance, Marketing, Risk, Operations, and Finance) and client representatives.Set clear performance expectations with clients and internal stakeholders, track progress, and report outcomes.Continuously monitor and assess performance and customer experience metrics.Create growth and success strategies, identify opportunities for improvement, present analytical insights, and ensure program performance aligns with overall strategy.Manage day-to-day client inquiries and challenges to enhance client satisfaction.

Join the E3 TeamAt E3, you will engage with leading experts on critical energy challenges that shape our future. We are at the forefront of energy and climate policy, influencing regulatory actions, advising top executives, and steering investment and planning decisions. Expect to be both challenged and inspired in this dynamic environment.Who We AreSince our inception in 1989, Energy + Environmental Economics (E3) has rapidly developed into a premier energy consulting firm. We empower utilities, regulators, policymakers, developers, and investors to make informed strategic decisions regarding new public policies, emerging technologies, and evolving customer needs. With offices across San Francisco, New York City, Boston, Denver, and Calgary, we leverage our extensive experience to deliver insightful, unbiased evaluations across the electricity sector.Our work focuses on impactful projects in regions leading the clean energy transition, including California, Hawaii, and New York, where we guide state agencies and regulators on effective clean energy policies, prioritizing customer incentives and market mechanisms.

Join Our Team at Reality DefenderAs a leader in the cybersecurity landscape, Reality Defender excels in helping enterprises and governments detect deepfakes and AI-generated media. Our award-winning platform employs a patented multi-model approach that stands resilient against the latest generative technologies producing video, audio, imagery, and text. With a robust API-first deepfake detection system, we empower developers and teams to combat fraud and misinformation in real time.Supported by prestigious investors such as DCVC, Illuminate Financial, Y Combinator, Booz Allen Hamilton, IBM, Accenture, Rackhouse, and Argon VC, we collaborate with top-tier enterprises, financial institutions, and government bodies to prevent the misuse of AI-generated content.Watch our Youtube: Reality Defender Wins RSA Most Innovative Startup to learn more about our innovative solutions.The Role of Director of Customer SuccessAs the Director of Customer Success, you will spearhead the strategy and execution of our customer success initiatives. Your primary focus will be on ensuring that clients across various sectors can effectively deploy and utilize our deepfake detection platform, achieving measurable outcomes and value.This position demands exceptional leadership skills, operational expertise, and a comprehensive understanding of complex enterprise and public-sector environments. You will cultivate and expand a high-performing team dedicated to enhancing customer outcomes, retention, and partnership longevity. Key responsibilities include:Define and implement a cohesive Customer Success strategy that aligns with our growth and retention objectives.Recruit, lead, and mentor a team of Customer Success Managers and onboarding specialists.Establish scalable processes for customer onboarding, adoption, health monitoring, renewals, and expansion.Drive growth within existing accounts by upselling and cross-selling our capabilities and enhancing customer utilization.Set and monitor KPIs, including retention rates, net revenue retention (NRR), adoption metrics, and customer satisfaction (CSAT/NPS).Collaborate closely with Sales, Solutions Engineering, Product, and Support teams to facilitate seamless customer lifecycle management.Ensure compliance with security and operational standards for regulated customers.Create and manage low-touch/tech-touch programs to enhance customer experiences effectively.

Role Overview The City of New York is hiring a Director of Data Operations and Program Analytics. This leader will guide efforts to use data for better decision-making across city programs. The position involves managing data operations, improving data quality, and applying analytics to support city initiatives. Key Responsibilities Oversee data operations for city departments Work to improve the quality and reliability of data used in city programs Apply analytics to help shape and measure the impact of city services Collaborate with stakeholders to put data-driven strategies into practice Impact This role supports the City’s mission to improve services for all New Yorkers by making sure decisions are grounded in solid data and analysis.

Role overview The City of New York seeks a Director of Policy and Program Development to lead the creation and improvement of policies and programs that serve the community. This position calls for a strategic thinker who can guide initiatives with a clear vision and coordinate efforts across various city departments.

About impact.com impact.com is a commerce partnership marketing platform used by over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics. The platform brings together affiliates, influencers, content publishers, brand ambassadors, and customer advocates, helping brands grow through performance-driven partnerships. impact.com’s suite of products, Performance (affiliate), Creator (influencer), and Advocate (customer referral), lets businesses manage and scale every type of partnership in one place. More than 350,000 partnerships are managed through the platform, delivering measurable results. Learn more at impact.com. Role Overview The Associate Program Compliance Manager joins the compliance team to support consumer protection efforts. This role focuses on investigating partner content to confirm it meets legal and advertising standards. It combines detailed operational work with the use of advanced technology to monitor compliance across a high volume of partnerships. What You Will Do Conduct thorough reviews of partner content to identify discrepancies or non-compliance with advertiser requirements. Document findings clearly and consistently, maintaining accurate records for compliance tracking. Apply complex legal and advertising regulations to real-world partner scenarios. Work hands-on with compliance monitoring tools and processes. Support the enforcement of strict policy standards across the partnership network. Who Thrives Here People who notice subtle details and spot inconsistencies quickly. Those who are comfortable managing a high volume of tasks and documentation. Individuals who enjoy applying complex rules and regulations in a practical setting. Professionals interested in the intersection of advertising law and technology. Location This position is based in New York City or Columbus, OH.

As the Director of Programming for the Garden of Dreams Foundation, you will play a pivotal role in shaping, developing, and executing innovative programs that enhance the lives of children facing challenges. This position offers an exciting opportunity to lead impactful initiatives, collaborate with key stakeholders, and foster creativity and inclusion within our community.

About BrelliumAt Brellium, our ambition is monumental: to elevate the standard of care within the U.S. healthcare system. We have pioneered AI-driven technology that empowers healthcare providers to deliver safer, higher-quality services, beginning with the first real-time medical review platform designed to address clinical and compliance risks proactively, before they affect patients.Each year, 1 in 20 individuals in the U.S. falls victim to a medical diagnostic or compliance-related error. Unfortunately, many healthcare providers lack the resources, time, and tools necessary to prevent these issues, leading to diminished care quality and heightened clinical and financial risks.Brellium is at the forefront of developing an AI-enabled platform that assists healthcare providers in delivering safer, more reliable care by identifying and mitigating risks at an early stage and aligning patient visits with clinical best practices. Our mission is to equip every healthcare provider in the U.S. with the tools needed to provide clinically excellent, data-driven care on a large scale.Founded in 2021, Brellium has rapidly expanded to serve over 250,000 providers across all 50 states, enabling them to enhance patient care and ensure compliance through data-driven methodologies. We are a Series A company, having secured over $30 million in funding from prestigious investors including First Round Capital, Left Lane Capital, and Menlo Ventures.We are on the lookout for a Customer Success Associate who will play a crucial role in assisting our ABA (autism care), mental health, hospice, and home health clients in the effective implementation of our AI product. In this position, you will work collaboratively with Brellium’s Customer Success team and interface closely with the Clinical and Operations teams at mid-market and enterprise healthcare clinics.This position may be ideal for you if:You are a people-oriented and process-driven individual with a fervor for innovative technology. You excel in collaborative team settings and are enthusiastic about joining a small, agile team. With a keen interest in the intersection of AI and health technology, you are eager to make a significant contribution to a forward-thinking company. You are a creative problem-solver with outstanding communication skills, comfortable navigating a fast-paced work environment. You enjoy daily interactions with customers, collaborating with internal teams to enhance processes, and positively impacting lives.Key Responsibilities:Serve as the primary point of contact for Brellium’s customers, engaging daily with Clinical and Operations team members at mid-market and enterprise healthcare organizations.Effectively manage, prioritize, and resolve hundreds of support tickets on a daily basis.Collaborate with the Customer Success team to establish a streamlined ticket management system and develop customer-facing learning materials.

The City of New York is seeking an enthusiastic and dynamic Associate Director of Product to lead the development and execution of innovative product strategies that enhance the services we provide to our diverse communities. In this pivotal role, you will collaborate with cross-functional teams to ensure that our products meet the needs of our constituents and promote civic engagement.

Job Title: Associate Director of Internal CommunicationsTeam: Communications and MarketingLocation: In-person in Atlanta (GA), Chicago (IL), Newark (NJ), or New York City (NYC)Employment Type: Full-timeFLSA Classification: ExemptStart Date: ASAPAbout BravenBraven is a dynamic national nonprofit organization dedicated to empowering promising college students to secure impactful first job opportunities post-graduation through our innovative career-accelerating programs. Collaborating closely with higher education institutions and employer partners, we provide a transformative experience that begins with an engaging semester-long course for college students, followed by comprehensive support that extends through their graduation. Our collective ambition is to help rebuild the middle class and reinvigorate the American Dream.About the RoleTo realize our goal of serving 80,000 to 100,000 Fellows in the coming decade, Braven is seeking an Associate Director of Internal Communications. This crucial role is responsible for developing, leading, and implementing internal communication strategies that will enhance organizational clarity and foster a vibrant culture as Braven scales. This position is part of the Communications and Marketing team and reports directly to the Senior Director of Communications and Marketing.What You’ll DoStrategy & Operations (65%)Develop and execute an annual internal communications plan and strategies in collaboration with the People & Operations team and Braven's Alignment team. Key responsibilities include:Creating, distributing, and maintaining an organization-wide calendar.Crafting strategies and supporting content for national campaigns, such as Black History Month and staff spotlights.Establishing communication norms and guidelines for various platforms (e.g., Slack, email, Google Hub) to align with Braven’s culture.Leading training sessions on relevant tools, processes, and etiquette.Utilizing quantitative and qualitative insights to evaluate the effectiveness of communication strategies and make necessary adjustments.Exploring innovative approaches to engage staff with news and information, enhancing participation in key company initiatives.Content Creation (35%)Generate and drive communications regarding updates, campaigns, and change management that resonate with and align employees;Manage and implement strategic communications on various topics.

Role Overview The City of New York seeks an Associate Director of Community Activation to help build stronger neighborhoods through community engagement. This leadership role centers on working with a wide range of stakeholders to support and expand local programs and outreach. Key Responsibilities Collaborate with community members, local organizations, and city agencies to advance engagement initiatives. Support the development and execution of programs that address neighborhood needs. Lead outreach efforts to connect residents with city resources and services. Location This position is based in New York City.

Join Msg Sports as an Associate Creative Director, where you will lead innovative creative strategies and campaigns that resonate with our diverse audiences. In this dynamic role, you will collaborate with cross-functional teams to craft compelling narratives and visual storytelling that elevate our brand and engage our fans.