About the job
We are in search of a skilled Director of Revenue Operations to take charge of our sales operations and ensure seamless continuity during a critical transition. This pivotal role demands comprehensive management of HubSpot as our sales CRM, encompassing pipeline management, forecasting, reporting, and governance of the sales process.
The ideal candidate will possess extensive hands-on HubSpot experience within a sales organization, demonstrating a solid grasp of the sales environment rather than marketing-focused CRM management. The role requires agility and a capacity to collaborate effectively with senior sales leadership to drive revenue achievement.
Key Responsibilities
Revenue Operations & CRM Management
- Serve as the main administrator and owner of HubSpot for the sales team, ensuring data integrity, CRM cleanliness, and adherence to processes.
- Enhance and manage sales pipelines, deal stages, properties, workflows, and dashboards in accordance with sales requirements.
- Oversee user access, permissions, and system configurations for sales team members.
- Guarantee that HubSpot facilitates accurate forecasting, deal advancement, and reporting for leadership.
Pipeline Management, Forecasting & Reporting
- Lead the sales forecasting procedures and cadence, delivering precise and timely reports to sales leadership.
- Generate regular reports on pipeline performance and conversion rates to aid decision-making.
- Collaborate with Sales and Finance teams to ensure alignment of pipeline data with revenue reporting expectations.
Sales Process Documentation & Enablement
- Assist in the documentation of sales processes, playbooks, and HubSpot best practices.
- Act as a resource for sales team members regarding CRM usage, process queries, and troubleshooting.
- Promote uniformity in deal management and data entry practices across the sales team.
Cross-Functional Collaboration
- Engage closely with Sales leadership, Finance, and Revenue Operations stakeholders to ensure alignment of CRM and sales operations with broader organizational objectives.
- Facilitate the transition of tasks between Sales and Customer Success teams as necessary.

