About the job
Our Mission
At Planday, we believe that effective scheduling goes beyond merely filling shifts. It's about achieving a harmonious balance that fosters business growth while promoting a fulfilling work/life balance for our team members.
As part of Xero, we are leveraging Agentic AI to create a future where managers can effortlessly optimize their time, allowing their teams to thrive. Our goal is to transform shift work into a more humane experience, ensuring that every shift worker enjoys the work/life balance they deserve. We utilize cutting-edge technology to empower individuals to reach their full potential, both at work and in their personal lives.
Founded in 2004 and headquartered in Copenhagen, Denmark, Planday serves hundreds of thousands of users worldwide. We became a part of Xero in 2021, enhancing our capabilities to deliver exceptional scheduling solutions.
Your Impact
As the Director of Revenue Operations, you will lead and manage the commercial operating system that drives Planday's growth and success.
Your primary responsibility will be to bring clarity, control, and momentum to our planning, execution, measurement, and iteration of our go-to-market strategy. You will bridge the gap between strategy and execution by implementing scalable processes, managing commercial systems and data definitions, and providing leaders with the insights and rhythm necessary to proactively guide growth.
Operating as both a strategic leader and hands-on operator, you will define our direction while being deeply involved in the practical aspects of implementation, including forecasting, planning, systems design, playbooks, and performance rhythms.
This role is crucial in shaping how Planday plans, steers, and scales its growth, ensuring that all commercial decisions are intentional, data-driven, and actionable.
Your Responsibilities
Continuously enhance Planday’s commercial operating model, outlining how growth is planned, executed, measured, and refined.
Lead and nurture a high-performing Revenue Operations team that acts as internal consultants and execution partners.
Oversee revenue planning, forecasting, and scenario modeling to guide strategic investments and trade-offs.
Design and improve go-to-market processes across the entire customer lifecycle, from lead acquisition to renewal.
Manage commercial systems, data definitions, and field governance across Salesforce and related GTM tools.
Translate strategy into actionable operating plans, playbooks, and standards for Sales and Marketing teams.

