About the job
At SpyCloud, we're dedicated to transforming the internet into a secure environment by combating the criminal underground. Our innovative solutions protect over 4 billion accounts across the globe, making significant strides against cyber threats. If you're looking to align your career with a mission-driven company at the forefront of cybersecurity, SpyCloud is the perfect place for you!
As the Director of Program Management in the Product Success Organization, you will be pivotal in executing high-impact, cross-functional programs that enhance customer experiences and drive product adoption. Reporting directly to the Vice President of Product Success, your role will involve overseeing vital internal initiatives such as platform migrations, analyst credit workflows, and premium support delivery models.
Working closely with teams in Product, Engineering, Customer Success, Support, and Operations, you will ensure seamless alignment and execution across complex projects. This highly visible position demands both strategic insight and practical implementation in a dynamic, fast-paced environment.
Key Responsibilities:- Oversee comprehensive program management for critical initiatives, including portal-to-console migration and management of premium support and analyst credit programs.
- Facilitate cross-functional planning, coordination, and execution with Product, Engineering, Customer Success, Support, and Operations teams.
- Utilize and implement AI agents to enhance various product success initiatives.
- Establish frameworks for programs, including timelines, milestones, and success metrics to guarantee timely, high-quality delivery.
- Proactively identify risks, manage dependencies, and escalate challenges to ensure program success.
- Collaborate with stakeholders to define program objectives, scope, and measurable outcomes that align with business priorities.
- Implement and refine program management best practices, tools, and processes.
- Communicate program status, progress, and outcomes clearly and consistently to leadership and stakeholders.
- Foster accountability across teams to meet program deliverables and business goals.

