Director of Operations and Infrastructure

About NextStep NextStep connects top consulting professionals with leading roles through an intelligent, AI-driven platform. The team works with innovative companies across multiple industries, matching experienced talent to positions where they can make a measurable impact. This search is on behalf of a client seeking a Portfolio Director / Operating Partner. About the Client The client is a UK-based growth equity fund managing £900 million in assets. Their focus is on founder-led technology and software companies at Series B to D stages. With 18 active investments, the fund prioritizes operational value creation as much as financial structuring. This new Portfolio Director / Operating Partner role will play a central part in supporting portfolio companies through key growth milestones. Role Overview The Portfolio Director / Operating Partner will work directly with management teams in the fund’s portfolio companies. The position involves applying operational experience, strategic thinking, and commercial judgment to solve challenges that influence business performance. Typically, this means working closely with one or two companies at a time, partnering with founders and CEOs on projects that shape the fund’s returns. Key Responsibilities Quickly assess operations and strategy across portfolio companies to identify areas for value creation. Work alongside leadership teams to design and deliver initiatives that improve growth, operations, and organizational effectiveness. Support CEOs with high-priority issues, such as go-to-market planning, pricing, hiring, and operational structure. Offer operational perspectives to the investment team during due diligence for new deals. Build and maintain trusted advisor relationships with founders and board members. Requirements 12–18 years of relevant experience, including time as a Partner or Engagement Manager in management consulting, in private equity operational teams, or in a C-suite operational role within a technology or software company. Proven ability to drive substantial operational and commercial improvements through hands-on work. Strong interpersonal skills, with a talent for building trust with founders and navigating complex operational settings. Location London

At Pipedrive, we recognize that extraordinary people are essential for crafting exceptional products. Our team embodies our core values, and we hire with these principles in mind. Since our inception in 2010, Pipedrive has been dedicated to empowering sales and marketing teams with intuitive, robust tools designed to enhance workflow efficiency. Currently, our cloud-based software is utilized by over 100,000 companies across 179 countries. We've evolved from a small team of five to a dynamic international workforce of over 850 individuals, representing more than 50 nationalities, with offices in key locations throughout Europe and the US. In 2020, Pipedrive secured a majority investment from Vista Equity Partners, an esteemed global investment firm specializing in enterprise software, data, and technology-driven businesses, marking Pipedrive as Estonia's fifth unicorn. We are seeking a strategic and results-driven Director of R&D Operations to lead the collaboration between our Product, Engineering, and Design (PED) teams, ensuring the delivery of impactful results. This pivotal role bridges the gap between our long-term business objectives and the daily operations of R&D. You will work closely with senior leadership, including the Chief Product and Technology Officer (CPTO), to guarantee that our R&D investments, processes, and teams are synchronized, effective, and prepared for scalability.

At NICE, we embrace challenges and strive to exceed limits. We are driven by ambition, innovation, and a commitment to success. If you're passionate about making an impact and ready for a rewarding career, we invite you to join us.Role OverviewThe Director of Partner Success - Reseller will lead a dynamic team of Partner Success Managers and Implementation Engineers. This pivotal role focuses on ensuring strategic alignment, delivering exceptional partner experiences, and driving value for our resale partners throughout the region. You will serve as a key link between internal teams and regional leadership, fostering operational excellence within our partner ecosystem.Key ResponsibilitiesLead, mentor, and develop a high-performing team of Partner Success Managers and Engineers.Set team goals and performance metrics that align with organizational objectives.Promote a culture of accountability, collaboration, and continuous improvement.Strategic Partner ManagementOversee and guide major partner relationships within the resale channel.Align partner success plans with business goals to ensure long-term growth and retention.Facilitate support and resources for partners by addressing challenges and removing obstacles.Executive Relationship BuildingStrengthen and maintain senior-level relationships with key resell partners.Provide strategic updates and actionable insights to executives, ensuring clarity and alignment.

DEPT® is a forward-thinking Growth Invention company dedicated to accelerating the success of the world’s most ambitious brands. With over 4,000 specialized professionals, we operate at the nexus of technology and marketing to provide innovative growth services across various sectors, including Brand & Media, Experience, Commerce, CRM, and Technology & Data. Our client roster features industry giants such as Google, Lufthansa, Meta, eBay, and OpenAI. We proudly hold B Corp and Climate Neutral certifications since 2021.JOB PURPOSEThis pivotal role is situated within our Holding team located in London and Manchester. Our diverse team encompasses expertise in Finance, Hospitality, Recruitment, People & Culture, IT Support, and Marketing. We serve as the backbone of the organization, ensuring smooth operations and fostering collaboration across departments. We are the go-to team for inquiries, brainstorming sessions, support, and planning engaging initiatives that everyone appreciates. We are the dependable force that keeps the wheels turning.As the Head of Partner Marketing for EMEA, you will spearhead the strategic development and hands-on execution of co-marketing efforts, demand generation, and partner-focused events across the EMEA region. You will be the catalyst for our collaborative go-to-market strategies with technology and media partners like Adobe, Shopify, and Google, enhancing our joint value propositions, generating leads, and reinforcing DEPT®’s leadership in AI-driven services, cloud migrations, personalization, media innovation, and digital commerce.You’ll work closely with cross-functional teams, including Growth, Alliances, Regional Marketing, and Sales, to craft and implement integrated campaigns, content strategies, demand plays, and events that translate partner collaborations into measurable business outcomes.KEY RESPONSIBILITIESDevelop & Execute Co-Marketing Strategy — Formulate and implement collaborative marketing initiatives with strategic partners. Create campaigns that encompass webinars, case studies, thought leadership pieces, email outreach, and partner marketplace content.Drive Pipeline & Demand Generation — Collaborate with Growth, Partnerships, and Regional Marketing to launch demand campaigns, monitor performance against KPIs, ROI, and pipeline goals. Develop demand strategies aligned with partner incentives, MDF/coop budgets, and regional sales objectives.Lead Events & Experiences — Organize and oversee partner-focused events (executive roundtables, CIO experiences, roadshows, workshops). Manage speaker submissions, session content, booth messaging, and overall event execution.

Cadmus Technologies Ltd. is searching for a Director of Partner Success to help shape how universities advance assessment practices. This London-based role focuses on building and scaling the Customer Success function, working at the intersection of education and technology. Role overview This is a foundational position designed for someone who can lay the groundwork for a high-impact Customer Success team. Cadmus has an established product and strong demand in the market. The Director of Partner Success will be responsible for developing operational strength, expanding the team, and engaging senior leaders at partner institutions to drive meaningful outcomes. What you will do Collaborate with the Chief Revenue Officer to oversee key institutional relationships for Cadmus. Lead strategic discussions with universities and other partners, often at a senior level. Combine leadership with hands-on account work to understand the needs and dynamics of each partner. Key performance indicators (first year) UK net revenue retention: Achieve strong retention by delivering measurable improvements for students and staff, focusing on renewals and expansions that reflect real impact. Build a high-performing Customer Success team: Recruit and develop a team with both institutional insight and commercial skill, capable of independently managing renewals and expansions. Develop senior stakeholder relationships: Establish direct, trusted connections with key university decision-makers to ensure Cadmus is involved in important institutional decisions. Establish operational infrastructure: Set up respected processes for account health, success planning, and quarterly business reviews, forming the backbone of a valued Customer Success function.

Join Attio in Transforming CRM for the AI EraAt Attio, we are on a groundbreaking mission to redefine Customer Relationship Management (CRM) for the artificial intelligence era. Our innovative team is developing the first AI-native CRM tailored for ambitious go-to-market teams. Recently, we proudly announced our $52M Series B funding round, led by GV (Google Ventures) with contributions from Redpoint, Balderton, Point Nine, and 01A. Our collaborative team thrives on overcoming intricate technical challenges, delivering exceptional user experiences, and setting new industry standards.Key ResponsibilitiesScale People Operations: Act as a pivotal contributor to our systems, processes, and operational framework, facilitating Attio's growth as we double our workforce over the next year and sustain ambitious scaling beyond that, ensuring seamless, compliant, and sustainable growth.Streamline Onboarding and Offboarding: Enhance and maintain high-quality, compliant onboarding and offboarding experiences that are consistent across all regions.Optimize People Systems: Play a crucial role in the improvement of our core People tools (including HiBob, Ashby, Sequoia, and Carta), ensuring data accuracy, reliability, and automation to minimize manual tasks and friction.Collaborate with Finance: Serve as a trusted ally to the Finance team in payroll processing, PTO management, and operational workflows, reinforcing cross-departmental collaboration.Ensure Compliance Across Jurisdictions: Support People Ops compliance in multiple regions (UK & Ireland, Germany, Poland, Portugal, and the US), balancing local regulations with scalable global processes.Provide HR Support to Employees: Act as a primary contact for daily People Ops and HR inquiries, delivering clear, timely, and actionable guidance.Promote Automation and Efficiency: Identify and implement opportunities to automate, simplify, and enhance workflows, documentation, and operations as the company expands.Foster Cross-Functional Collaboration: Work in close partnership with People, Talent, Finance, Legal, and leaders across the organization to ensure alignment and support for growth initiatives.

WPP Media is WPP’s AI-powered media operating unit, collaborating with major global brands to deliver creative personalization at scale. The team blends expertise in media, data, and partnerships, using the WPP Open marketing platform and Open Intelligence to help clients understand and measure the impact of their media investments. More information can be found at wppmedia.com. Role overview The Director of Operations will play a key role in shaping WPP’s future. This position supports creative, communications, experience, commerce, and technology solutions for major clients. The Director works within a global client practice, adapting teams and resources to meet the unique needs of WPP’s largest partners. Key initiatives and partnerships A major focus is OpenDoor, a partnership with Amazon designed to boost productivity and creativity across all WPP agencies. OpenDoor draws on the strengths of both companies, emphasizing People, Platforms, and Processes. The approach incorporates Amazon’s 16 Leadership Principles alongside WPP’s values: Open, Optimistic, and Extraordinary. This collaboration encourages teams to challenge conventions and pursue better outcomes for clients and colleagues by combining WPP’s creative transformation experience with Amazon’s customer-centric philosophy. Location This Director of Operations role is based in London, United Kingdom.

Role Overview Anaplan is seeking a Partner Success Director for the EMEA region, based in London. This leadership role focuses on building and maintaining strong relationships with partners, helping them succeed as they work with Anaplan’s planning platform. What You Will Do Guide partners through integrating and using Anaplan’s platform Support partners in improving their operational capabilities Work closely with collaborators to achieve shared goals Serve as a strategic advisor to ensure partner success What We Look For Experience leading partner relationships in a technology or SaaS environment Strategic thinking and a collaborative approach Strong communication and relationship-building skills Ability to deliver results through teamwork This position is based in London and covers the EMEA region.

Join Multiverse as a Portfolio Lead, where you will spearhead innovative projects that shape the future of learning and development. As a vital member of our team, you will lead a diverse portfolio of initiatives, leveraging data-driven insights to enhance program outcomes and drive strategic growth. Your leadership will empower our teams to deliver exceptional learner experiences, fostering a culture of excellence and continuous improvement.

Director of OperationsFfern is seeking a highly skilled Director of Operations to spearhead our manufacturing and logistics operations along with overseeing our customer service functions from start to finish.As a craft-driven, seasonal fragrance house, we pride ourselves on a sophisticated and high-standard supply chain. This role transcends the typical operations position; it presents a unique opportunity to develop a top-tier operations and service structure within a modern luxury business—one that adeptly manages manufacturing complexities, scales efficiently, and maintains an exceptional quality of customer experience as we expand.This is a hands-on leadership role. We seek an individual equally comfortable with intricate details and the broader strategic vision, capable of making informed purchasing decisions, maintaining operational efficiency, guiding teams, enhancing partner performance, establishing reliable financial reporting, and fostering continuous improvement across our entire operational framework.Key ResponsibilitiesOversee all aspects of physical operations: purchasing, inbound logistics, inventory accuracy, 3PL management, order fulfillment, returns, and reliability through seasonal fluctuations, while aiding in the operationalization of new product launches.Collaborate with Growth and Finance teams to anticipate demand for physical goods, assess 3PL capacity, and determine customer service workforce requirements.Lead the Customer Service team to deliver a world-class experience while ensuring operational efficiency, including managing staffing, productivity, AI, tooling, quality assurance, knowledge base, capacity forecasting, and feedback mechanisms into Operations, Product, Brand, and beyond.Develop finance-grade operational reporting, including up-to-date COGS, stock counts and reconciliation, cost-to-serve metrics, fulfillment and returns data, and customer service metrics.Enhance supplier performance and relationships, instilling procurement discipline focused on cost, quality, reliability, and lead times.

We are in search of a skilled Director of Revenue Operations to take charge of our sales operations and ensure seamless continuity during a critical transition. This pivotal role demands comprehensive management of HubSpot as our sales CRM, encompassing pipeline management, forecasting, reporting, and governance of the sales process.The ideal candidate will possess extensive hands-on HubSpot experience within a sales organization, demonstrating a solid grasp of the sales environment rather than marketing-focused CRM management. The role requires agility and a capacity to collaborate effectively with senior sales leadership to drive revenue achievement.Key ResponsibilitiesRevenue Operations & CRM ManagementServe as the main administrator and owner of HubSpot for the sales team, ensuring data integrity, CRM cleanliness, and adherence to processes.Enhance and manage sales pipelines, deal stages, properties, workflows, and dashboards in accordance with sales requirements.Oversee user access, permissions, and system configurations for sales team members.Guarantee that HubSpot facilitates accurate forecasting, deal advancement, and reporting for leadership.Pipeline Management, Forecasting & ReportingLead the sales forecasting procedures and cadence, delivering precise and timely reports to sales leadership.Generate regular reports on pipeline performance and conversion rates to aid decision-making.Collaborate with Sales and Finance teams to ensure alignment of pipeline data with revenue reporting expectations.Sales Process Documentation & EnablementAssist in the documentation of sales processes, playbooks, and HubSpot best practices.Act as a resource for sales team members regarding CRM usage, process queries, and troubleshooting.Promote uniformity in deal management and data entry practices across the sales team.Cross-Functional CollaborationEngage closely with Sales leadership, Finance, and Revenue Operations stakeholders to ensure alignment of CRM and sales operations with broader organizational objectives.Facilitate the transition of tasks between Sales and Customer Success teams as necessary.

ClearView Healthcare Partners is a leading strategy consulting firm specializing in life sciences, with its headquarters located in Boston and additional offices in San Francisco, New York City, London, and Gurgaon. We cater to clients across the biopharmaceutical, medical device, and diagnostic sectors, offering top-tier strategic support for a wide array of business challenges. Our mission is to provide actionable insights that empower businesses to meet their goals.OverviewAs the HR Business Partner & People Operations Manager in London, you will serve as the key HR representative for our London office, acting as a trusted advisor to the local leadership team and employees while collaborating with the global People team. This senior role combines approximately 60% strategic HR business partnering with 40% hands-on HR operations, including UK benefits and immigration tasks.Reporting to the Director of People Strategy (US), you will closely collaborate with global colleagues in areas such as Professional Development, Learning & Development, Talent Acquisition, Resource Management, Payroll, and Benefits to ensure a locally tailored and globally consistent employee experience. Your strong understanding of the London/UK market, coupled with a global perspective, will help align local practices with UK regulations and norms.

About WPP MediaWPP is a leader in creative transformation, harnessing the power of creativity to foster positive change for our people, the planet, clients, and communities. Discover more about our mission at wpp.com.WPP Media stands at the forefront of WPP’s global media collective. In a dynamic landscape where media permeates all aspects of life, we unite the best platforms, talent, and partnerships to unlock boundless growth opportunities. Learn more at wppmedia.com.Position OverviewIn the role of Director of People Partnerships, you will serve as a trusted advisor to executive leadership, delivering expert insights and support on a wide range of people-centric initiatives, including talent management, organizational development, employee relations, compensation strategies, and performance management. Collaborating closely with Centres of Value, you will ensure the seamless alignment and implementation of People programs and services. This is a pivotal opportunity to influence our organizational culture and nurture our talent.

At Meter, we aspire to redefine internet infrastructure, transforming it into a fundamental utility by creating a product that serves a diverse range of stakeholders, including Customers, Internet Service Providers (ISPs), Partners, and Technicians. Every utility operation begins with a successful installation, and that's where your expertise becomes vital. The Partner Operations team acts as the driving force behind Meter's global deployment network, providing essential support to our Partners in delivering critical infrastructure worldwide.Deployment phases are the most susceptible to challenges, and each stakeholder's contribution is critical to establishing a resilient and high-performance infrastructure. Meter is committed to dedicating an entire team to each stakeholder, ensuring that our products and services empower them to perform operationally and technically sound work at scale. In this pivotal role, you will lead projects, streamline processes, and enhance products for Meter's Partners, culminating in an innovative, Partner-centric networking solution.From the onboarding phase through to planning and execution, you will cultivate institutional knowledge with our partners to facilitate a seamless workflow, guaranteeing that each deployment is executed with meticulous precision and cohesion. Your contributions will be instrumental in ensuring consistent and efficient outcomes across hundreds of concurrent installations, fostering growth for our Partners and delivering an exceptional experience for Customers. The robust product needed to support this Partner-focused project endeavor is still in development, and we need your expertise to help bring it to fruition.

Smarsh helps organizations manage risk and make the most of their digital communications. Over 6,500 organizations in regulated industries trust Smarsh to spot compliance, legal, and reputational risks across more than 80 communication channels. The company’s focus on innovation has led to recognition from Gartner and Forrester, and Smarsh has appeared on the Inc. 5000 list of fastest-growing American companies every year since 2008. Role overview The Channel Partner Business Operations Analyst supports the operational efficiency and data accuracy of the global channel partner organization. This role ensures performance transparency and reliable reporting for channel operations. Reporting to the Global Operations Director for Channel Partners, this analyst acts as the analytical and operational foundation for the channel business. Work centers on precise forecasting, consistent reporting, and scalable processes for partner recruitment, enablement, and renewals. Collaboration This position works closely with Channel Sales, Partner Success, Enablement, Finance, and RevOps teams. The analyst helps maintain a channel operation built on precision, transparency, and accountability.

Runway East is looking for a Director of Operations to lead its London portfolio. This senior role covers full operational oversight for 8-10 sites across the city, with responsibility for team leadership, member experience, and site profitability. Work arrangement Based in London, UK At least 1 day per week in the Covent Garden office 2-4 days per week at other London locations of your choice 0-1 day per week working from home This position reports directly to Sophie Marsh, COO. What you will do Oversee daily operations for 8-10 London sites Lead and develop a team of General Managers and Community Associates Take full ownership of the P&L for the London portfolio Set and maintain high standards for member experience and team performance Drive site profitability and operational excellence What we look for Strong motivator who brings energy and enthusiasm to the team Celebrates achievements and uplifts team spirit Challenges complacency and fosters a high-performing culture Experience managing other managers, such as General Managers, site leads, or area managers Comfortable leading through others without micromanaging Runway East is a certified B Corp focused on flexible workspaces and sustainable growth for ambitious businesses. The company values service, attention to detail, and a sense of ownership throughout its operations.

Join our dynamic team at Mavensecuritiesholdingltd as a Portfolio Manager specializing in capturing unique market inefficiencies. We are looking for a seasoned professional who has demonstrated expertise in both the research and execution of investment strategies. The ideal candidate will possess the ability to innovate and develop strategies from conception to execution.The successful Portfolio Manager will have a profound understanding of market dynamics, enabling them to assess and articulate when their strategies excel or falter.Our offices are located in both London and Monaco.

Company Overview:Founded in 1983, Caxton Associates is a prestigious global trading and investment firm with a presence in key financial hubs including London, New York, Monaco, and Singapore. Our primary focus lies in managing both client and proprietary capital through innovative global macro hedge fund strategies. Our diverse asset management approach allows us to engage in a wide array of global markets and financial instruments.About the Associate Portfolio Manager Program:At Caxton Associates, we pride ourselves on cultivating top-tier investment talent. This commitment inspired the launch of our comprehensive two-year Associate Portfolio Manager (APM) Program in 2012, designed as an exceptional pathway for high-potential buy-side investors, elite sell-side trading professionals, or distinguished quantitative analysts across various hedge fund disciplines, including discretionary macro, systematic macro, emerging markets macro, systematic trading, equity long-short, and event-driven strategies.The APM Program provides immersive exposure and rigorous training aimed at enhancing participants' investment acumen, ultimately facilitating their advancement to senior Portfolio Manager roles within Caxton. Notably, over a quarter of our current Portfolio Managers have successfully risen through this program, attesting to its effectiveness and significance.Candidate Profile:We are in search of candidates with 3 to 10 years of experience in asset management, hedge funds, and/or market-making. The ideal candidate will possess expertise in and ideally have direct experience implementing proposed investment strategies and associated markets. We value entrepreneurial risk-takers eager to develop and expand their investment strategies. The ability to work autonomously while also collaborating with diverse stakeholders is essential, as is a demonstrated commitment to ongoing growth and professional development.If you are passionate about the financial markets, possess a robust work ethic, and meet the outlined criteria, we encourage you to apply. Please submit your CV, investment track record (if available), and a comprehensive outline of your proposed investment strategy. A detailed strategy outline is a critical component of your application.We look forward to exploring your potential and welcoming you to contribute to the esteemed legacy of Caxton Associates.

About OLIXAt OLIX, we are at the forefront of revolutionizing AI technology. As demand surges, we face an unprecedented infrastructure gap, and our current hardware architecture simply cannot keep pace. The future holds immense potential for those who can innovate beyond the limitations of outdated systems. OLIX is leading this charge with our Optical Tensor Processing Unit (OTPU), a breakthrough in performance and energy efficiency that surpasses existing solutions.The Role:In a world where speed is essential, OLIX is committed to creating seamless infrastructure for cutting-edge AI development. Every department—hardware, software, finance, and personnel—needs to operate with precision and efficiency. The Senior Business Operations Partner is pivotal to achieving this vision, tasked with designing, implementing, and scaling operational systems that enhance OLIX's efficiency tenfold. You will engage directly with internal teams, understanding their workflows, identifying friction points, and leveraging automation and AI to ensure processes run smoothly. Your mission is to eliminate obstacles proactively and establish robust foundations that will allow OLIX to grow from 50 to over 300 employees without sacrificing momentum.If you are passionate about dissecting complex workflows, uncovering hidden inefficiencies, and transforming them into streamlined, user-friendly solutions, OLIX is the place for you.Responsibilities:Identify bottlenecks, friction points, manual tasks, and cognitive overload across all departments, including People, Finance, Engineering, Labs, and Operations.Collaborate with teams to map their workflows, gain a deep understanding of their challenges, and co-develop practical solutions.Create AI-driven and automated workflows that relieve teams of repetitive tasks, enabling them to concentrate on high-impact projects.Spot opportunities to streamline multi-step processes into cohesive, user-friendly experiences.Approach each team as a customer, understanding their objectives, limitations, and unique scenarios.Rapidly prototype solutions, iterate based on user feedback, and deploy systems that deliver tangible value.Advocate for simplicity, ensuring that systems are intuitive and efficient.