About the job
First Circle is rapidly emerging as one of the leading fintech companies in the Philippines, dedicated to providing innovative financial solutions for underserved small and medium enterprises (SMEs). Our mission has already transformed access to credit for countless businesses, and we are excited to embark on an ambitious journey towards becoming a comprehensive neobank. This includes offering multi-currency bank accounts, seamless payment solutions, foreign exchange services, corporate credit cards, and payroll solutions. As we prepare for this next chapter of growth, we are seeking exceptional talent with proven expertise to join our team.
We are currently in search of a Director of New Product Operations who will spearhead the operations for our newly launched products, starting with employee salary loans and credit cards. In this pivotal role, you will take charge of evolving these new products from initial concepts into valuable offerings for our customers.
The ideal candidate will possess exceptional problem-solving and analytical abilities, demonstrating a track record of operational excellence. You will be a hands-on leader, adept at building and managing a team of high-performing individuals. Comfort with data and a keen interest in tackling complex challenges in undefined environments will be crucial. You will collaborate closely with cross-functional teams, engaging with senior stakeholders to drive results.
Please note: This role will be based in the Philippines, with relocation and sponsorship options available.
Key Responsibilities:
- Directly report to the Vice President of Operations (former Uber and BCG executive), enjoying significant exposure to leadership.
- Lead the operations for our “new products,” including employee salary loans and credit cards, with additional products likely under your purview in the future. These initiatives are critical business priorities.
- Assume ultimate ownership of these products, responsible for delivering exceptional user experiences, managing day-to-day operations, defining and executing growth strategies, and overseeing P&L accountability.
- Collaborate closely with our technology and product teams, as well as other departments (sales, marketing, finance, legal) to ensure product growth.
- Maintain a strong focus on user experience, partnering with our tech team to continually enhance our products.
- Establish operational processes and systems to ensure efficient product management, prioritizing automation wherever possible.
- Devise strategies for product distribution in cooperation with our existing sales force.
- Develop and cultivate a team of top-tier operators, expanding your responsibilities and product portfolio as we introduce more solutions for our customers.

